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Anna Furniture  Reviews 

380
•
TrustScore 4 out of 5

3.8

Home Furniture Shop
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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers had a great experience with this company. Many customers are delighted with the stylish design and comfort of the products, often highlighting their durability and how well they fit into living spaces. People frequently praise the outstanding quality of the furniture, describing it as solid, well-made, and comfortable. The delivery service is also commended for its speed and professionalism, with many receiving orders much faster than anticipated, supported by excellent customer service and clear communication. Conversely, a small portion of people felt dissatisfied with product quality, citing uncomfortable, poorly built, or mismatched items. Some experienced delivery delays and unresponsive customer service, leading to unresolved issues.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and description accuracy. Many... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the outstanding quality,... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many customers praising the fast delivery,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting smooth and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some customers reporting excellent service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic Corner Sofabed – Great Value and Stylish Design! I’m absolutely delighted with this corner sofabed! It looks very stylish and fits perfectly into my living room. The quality is excellent... See more

Rated 5 out of 5 stars

Absolutely amazing experience with this company 😊 I’ve ordered my new corner sofa bed on Friday and it came to me on Tuesday next week, even though I live in Scotland. I didn’t expect such quick deli... See more

Rated 5 out of 5 stars

The only way how to buy perfect sofa in UK is Anna Furniture. They manufacture european style of sofa with sleeping option which you won't find anywhere else. We enjoy our purchase and highly recommen... See more

Rated 5 out of 5 stars

“Very kind and helpful staff, excellent service from start to finish. The bed is beautiful and solid, exactly as described. I was pleasantly surprised to receive a blanket as a free gift – thank you v... See more

Company details

  1. Home Furniture Shop

Written by the company

At Anna Furniture, we specialise in stylish, high-quality furniture at competitive prices, helping customers across the UK create comfortable and modern living spaces. We offer a wide range of products including sofa beds, corner sofas, beds, wardrobes, and living room furniture, with many items available for fast delivery. Our goal is to combine great design, durability, and affordability in every product we supply.

Contact info

3.8

Great

TrustScore 4 out of 5

380 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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3.8

All reviews

(380)

86 reviews in the last 12 months

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Rated 1 out of 5 stars

Big disappointment, don't bother...

Ordered a corner sofa bed back in May 21st. 3 weeks later I got message in the middle of the night on Thursday that my sofa will be delivered between 6a.m and 10p.m. on Saturday. Unfortunately, we were not at home as we had trip booked. I asked if they can deliver following Saturday, I was informed that next available delivery will take up to 10 working days. Day before 10th day I got in touch to ask what's happening with delivery. I was told as such as courier is available they will let me know. Another week gone and haven't heard anything so, I decided to cancel it. Don't bother unless you want to wait for you item forever. I got sofa bed from other places and I actually pick me day for delivery and it's free. I don't recommend this shop, big disappointment.

28 June 2024
Unprompted review
Rated 1 out of 5 stars

I bought a U shaped sofa and it has not arrived after a month

I bought a U shaped sofa. It said on the website delivery within 1-10 days. Great. Now, a month later, still not received anything. When I try to contact the company on email or WhatsApp I get told just wait it can take up to 6 weeks. 6 weeks? I would have bought something local if I knew I'd have to wait six weeks. I want my money back. I would steer clear of this company. As others have mentioned absolutely no customer service and appalling delivery with no updates. Regret making a purchase. I'm going to try and get a refund and go with a more reliable company. Steer clear.

1 June 2024
Unprompted review
Rated 3 out of 5 stars

Communication poor, did not deliver within allocated time, product great.

Saw a nice u shaped sofa thought oh that would be great in my front room brought it and paid in full.

Started to communicate via WhatsApp and everything was told that my delivery would be here by 27.05.24 all sounds great right?

Had a text message saying my delivery will be delivered tomorrow and will receive a call 30 minutes prior to delivery everything seemed great.

Stayed in the whole day messaged at around 3pm to check that my delivery was coming heard nothing back.

Tried calling and still heard nothing back.

Day goes by sofa was not delivered I then send an email saying that if the sofa is not here by 27.05.24 then I would be looking to get a chargeback now everytime I try to call they keep hanging up the phone.

My advice is to stay clear when something looks great and reviews are great and everything is great be weary.

Credit where it is due although my initial experience is true the sofa has been delivered today and is a really nice sofa putting the rating up to three.

Advice to owners please ensure that clients are kept informed.

23 May 2024
Unprompted review
Rated 1 out of 5 stars

This company is very bad with no customer service

This company is very bad . Everything will be ok in the first part of the process until you buy the product . As soon as you buy it , do not expect anyone to help with any issues might be there . Warranty is non existent and customer service is almost non existing as well and they can only be contacted on WhatsApp.

20 April 2024
Unprompted review

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