Nice selection at good prices. Well made clothing. One item I purchased was as described, but the picture was misleading. I thought the lacket would be longer based on the picture, but it was hip l... See more
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The picture of the item makes it look like there's gold metallic veins running thru the material, looks all sparkly shiny, just what my friend would love. But upon receiving the package, there's no sp... See more
Order received 1 month later is Not as described item.. Unbelievable I ordered a 45 dollar fair isle sweater and it’s made of SWEATSHIRT material!!! Something you would see on a nursing home patient!!... See more
Company replied
I had no issues using the website and placing the order. The sizing guides are very helpful - which is important to check for each item, as sizing of even similar product types can vary significantly.... See more
Company details
Information provided by various external sources
Explore Annie Cloth's unique collection of women clothing, accessories, find the hottest and fashionable essentials. Our women's clothing is trendy, chic and casual, including dresses, bikinis, blouses, skirts, accessories, petites, plus sizes and more...
Contact info
United States
- anniecloth.com
3.5
Average
4k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
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I have not received my order yet but so…
I have not received my order yet but so far the ordering has been easy and you have a beautiful selection of blouses and clothes to choose from.
17 July 2023
Unprompted review
Sometimes it just may be me trying to…
Sometimes it just may be me trying to maneuver myself when buying online but it was ok while browsing. Thank you
13 July 2023
Unprompted review
The styles are so unique
The styles are so unique, very comfortable and great quality. You can't beat the prices.
13 July 2023
Unprompted review
Extremely high shipping costs
Extremely high shipping costs, some items not available after ordered, takes a long time to receive,
10 June 2023
Unprompted review
Please carry more items made of cotton
Please carry more items made of cotton! Polyester does not breath well
13 July 2023
Unprompted review
Easy process for shopping…
Easy process for shopping and paying for my purchases. Website is very user friendly, I enjoyed my experience.
11 July 2023
Unprompted review
Was a little difficult contacting the…
Was a little difficult contacting the company to return a couple items that didn't fit. I finally got someone thru a chat on the website that was able to help me. I really do like the clothing I got. Pretty and well made. Now that I know what size fits me the best, I'll be able to get items and not worry about returning.
5 July 2023
Unprompted review
Terrible Customer Service!
When I received my order, Annie Cloth sent me incorrect sizes on several shirts. I have contacted customer service to return these shirts, But I have not received a reply to my request for return. They have beautiful clothes but they will send you the wrong size and will not try to correct their error.
I ordered the correct size but Ànnie cloth sent me the wrong size any way. I tried to get a return number but to this day I have not received an effort by Annie cloth to correct this issue, All they do is accuse me of making their mistake. This is wrong and Annie Cloth is wrong in their reponse accusing me for their mistake. That’s why I say that they have beautiful clothes but terrible customer service. Annie cloth needs to get their act together!!!
If Annie cloth took the time to read and research my issue then they would see that i did take the time to to take pictures and everything that they required. That is the reason why i am very upset with Anna cloth customer service. I did everything they required to return an item and have not received a response. All they do is make a fake apology accusing me of the issue with no resolution on their behalf. And no way to contact customer service for a resolution. I constantly get emails from Annie cloth to purchase more items but why should I purchase more items when they won’t make the previous purchase correct. They are very wrong if they think i am stupid enough to buy more clothing when I can’t get customer service to correct their previous mistake
Evidently you don’t read the message above. For the second time I told you that the size I ordered was NOT the size I received. I also told you that I did take pictures and submitted a ticket. I have not received an answer from customer service. The issue is that you are not doing your job properly! This is VERY frustrating to have to keep repeating the same thing over and over You need to look at the information that I have sent you and come up with a solution. DO YOUR JOB AND review the information that I have provided you instead of telling me what I have done wrong!!!Lets stop with the BS and make a deterioration!!!
Mandy, I don’t know how many I have to tell you, I did take pictures and sent you the pictures but just like here all you are is repeating policy and not taking action. I am sick and tired of you fighting with me instead of researching the issue and admitting your mistake and try to make amends. You have not sent me a email trying to rectifying the issue at all! That is why I titled this as I did. Each time you make an ignorant reply you are just proving my point!!!
7 June 2023
Unprompted review
Reply from Anniecloth
Dear Customer,
Sorry to hear that you have had a negative experience with our customer service. We would like to apologize for any inconvenience that this may have caused you.
There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size next time because sizing varies between our items.
We take issues like this very seriously . And we have replied your email before . However . Before we send further information about return , please understand we need to verify the issue of wrong size firstly .Also . We just checked the email record again and can not find the picture(s) you sent . Please double check if you sent the picture(s) to us correctly .
If the size you received is not the size you ordered . Or does not match the size stated on the size chart, please contact us and provide some picture(s) so that we can check . Once we confirm the issue , we will offer corresponding compensation or provide information of return .
We want to assure you that we do respond to every message we receive . However , some of the emails we replied to you , shows unread now . It is possible that our response may have been overlooked or went to your spam or junk folder. Please double check . Or you may try to contact us via chat .
Thank you for bringing this to our attention and giving us the opportunity to make it right. Please do not hesitate to contact us via service@anniecloth.com or chat .
Best regard,
Mandy
ANNIECLOTH
Your website was easy to navigate
Your website was easy to navigate. I love your clothing line, just my style!
10 July 2023
Unprompted review
Site easy to navigate and efficient.
This is the first time using this site, found it to be easy and efficient to navigate.
9 July 2023
Unprompted review
HOW LONG DOES IT TAKE FOR THIS COMPANY…
HOW LONG DOES IT TAKE FOR THIS COMPANY TO PROCESS AN ORDER?????? FOREVER??????????
20 June 2023
Unprompted review
Reply from Anniecloth
Dear customer,
We apologize for any disappointment or inconvenience caused by our order processing time. Generally, we need some time to process and prepare your order before delivering it to the shipping carrier. You can learn more about our shipping policy here https://anniecloth.com/information/shipping-delivery.
To better address this issue, we require more information to determine the specific circumstances. Please send us an email with your order number so that we can check and confirm your order status and expected delivery date.
Our email address is service@anniecloth.com. We will respond to you as soon as possible and ensure that you receive faster and more high-quality service in your future shopping experience.
Best regards,
Jules
ANNIECLOTH
Fast and efficient.
6 July 2023
Unprompted review
Anniecloth - clothes for every day.
I've ordered from Anniecloth several times and I really enjoy their products. They wear well, fit well and are priced for the average person.
26 June 2023
Unprompted review
The total experience was easy and…
The total experience was easy and simple. That's why I love to order from this company.
4 July 2023
Unprompted review
All is well.
Everything went well. The garment is made well and it is very pretty. I like it very much. It was delivered quickly and safely. Thank you very much.
24 June 2023
Unprompted review
Shipping is too expensive
Prices are great until you factor in the shipping cost. Shipping was 75% of my purchase price.
1 July 2023
Unprompted review
It was easy to use.
29 June 2023
Unprompted review
Nice selection of blouses
29 June 2023
Unprompted review
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