Nice selection at good prices. Well made clothing. One item I purchased was as described, but the picture was misleading. I thought the lacket would be longer based on the picture, but it was hip l... See more
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The picture of the item makes it look like there's gold metallic veins running thru the material, looks all sparkly shiny, just what my friend would love. But upon receiving the package, there's no sp... See more
Order received 1 month later is Not as described item.. Unbelievable I ordered a 45 dollar fair isle sweater and it’s made of SWEATSHIRT material!!! Something you would see on a nursing home patient!!... See more
Company replied
I had no issues using the website and placing the order. The sizing guides are very helpful - which is important to check for each item, as sizing of even similar product types can vary significantly.... See more
Company details
Information provided by various external sources
Explore Annie Cloth's unique collection of women clothing, accessories, find the hottest and fashionable essentials. Our women's clothing is trendy, chic and casual, including dresses, bikinis, blouses, skirts, accessories, petites, plus sizes and more...
Contact info
United States
- anniecloth.com
3.5
Average
4k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I will give Annie Cloth a zero!!
I will give Annie Cloth a zero!!! I purchased a shirt that was advertised to be 100% cotton on their website. When I received it I noticed the poor quality of the material and then the tag reads Polyester. the shirt is 100 percent polyester. Then I followed the instructions to return it and their website page is defective! it does not let me process the return! Annie Cloth is a total Scam!! stay away.
4 October 2024
Unprompted review
Reply from Anniecloth
Dear Customer,
Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.
Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right.
Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If the quality of the product you received is inconsistent with the description on the website and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
We are committed to providing our customers with a hassle-free returns process.
Upon checking, we didn't receive your return request of this order before.
If you need to return, you may check our return policy and how to return via https://anniecloth.com/information/return-refund-policy
If the return process does not work. You can contact our customer service team and explain the situation in detail, including the reason for requesting return and any relevant order.
Again, thank you for reaching out to us on Trustpilot. If you need any assistance, please feel free to reach out to us via email at service@anniecloth.com. We will respond within 24 hours.
Kind regards,
Timmy
ANNIECLOTH
Easy to pick & order product
Easy to pick & order product. Have had a good experience before.
20 August 2024
Unprompted review
Reply from Anniecloth
Dear Customer,
Thank you for reaching out to us! We’re delighted to hear that you love the clothes.
We understand that getting the perfect fit can sometimes be a bit of a process. To help with sizing, we recommend checking our detailed size guide available on our website, which provides measurements for each size. If you’re still unsure, please feel free to reach out to us with any specific questions or concerns about the fit, and we’ll be more than happy to assist you.
We understand that sizing can be a tricky issue, and we strive to provide accurate measurements and sizing information to help our customers choose the right fit.
If you need additional assistance, please feel free to contact us by email at service@anniecloth.com, we will reply to you within 24 hours.
Best regard,
Ashley
ANNIECLOTH
Wonderful Product Choice
Easy access to size, great discounts, and helpful with updating contact information.
29 July 2024
Unprompted review
My husband ordered me some clothes a…
My husband ordered me some clothes a while back exactly $135 worth just beware of these clothes the sizes are sooooo off nothing fits at all and the quality is terrible the material is extremely cheap The company makes is so hard to return any thing when I tried I didn’t understand all the steps so I got so frustrated I just forgot about it so frustrating never again don’t order from them terrible experience all the way around
17 April 2024
Unprompted review
Reply from Anniecloth
Dear Customer,
Thank you for bringing the issue to our attention. We sincerely apologize for any confusion or inconvenience caused.
Unfortunately we are not able to find any order with your user name. It seems that you left almost the same review in Feburary, at that time you said the order worth $165. May we know exactly how much it is?
We were never informed of your order number since then.
Could you please send us the order number or the buyer's email address so that we can check for you?
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.
Please note we do not use standard size. Every item has its own size chart. Some of the items has smaller measurements than standard size, and some larger.
We recommend you use "Size Guide" to better determine your ideal size, because sizing varies between our items.
If the product does not meet your expectation, you can contact us or submit return request in order's detail page. There's no difficulties in return process.
Items can be returned within 30 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear).
For the return policy, you can check it here: https://anniecloth.com/information/return-refund-policy
To improve customer shopping experience, we now have return warehouses located in the United Kingdom, Germany, France, Canada, Australia, and the United States.
For customers in USA, we provide prepaid label for customer to return easily.
If you need help with return, or that you are not satisfied with the current reply, please feel free to send your order number to us by chat for quick response or by email at service@anniecloth.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding. We believe that our company will make better progress due to valuable customers like you.
Best regard,
Louisa
ANNIECLOTH
Love the clothes
Love the clothes. The sizes are way off! According to your size chart and measurements I would wear a 4XL. I typically wear a large or XL.
18 July 2024
Unprompted review
Reply from Anniecloth
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by size.
Please note we do not use standard size. Every item has its own size chart. Some of the items has smaller measurements than standard size, and some larger.
We recommend you use "Size Guide" to better determine your ideal size, because sizing varies between our items.
"Size Guide" with detailed product measurements is included on each product page. As a note, these are measurements for item itself. You can compare these measurements to similar pieces you already own.
Be sure to check the measurements provided online for each item advertised as comparing them to yours to insure a better fit.
If you need any assistance after receiving the product, please feel free to contact us by chat for quick response or by email at service@anniecloth.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
ANNIECLOTH
Love your variety of different designs…
Love your variety of different designs on your clothes &
These designs fit my spirit for a 75 yr old - thank you for showing personality.
4 July 2024
Unprompted review
I loved the sale prices
I loved the sale prices! But, your website did not allow me to check out and I had to make my order over the phone. That was somewhat inconvenient.
26 June 2024
Unprompted review
Reply from Anniecloth
Dear Customer,
Thank you for bringing the issue to our attention. We sincerely apologize for any confusion or inconvenience caused by ordering.
It seems that our website is working fine. If possible, please send a screenshot of the error message to us so that we can check for you.
Please follow the Ordering Steps: Login to our website (recommended) - choose size - choose color - Add to cart - View cart - select the items you want to order - add code if eligible - Checkout - change shipping address - choose shipping method - CHOOSE PAYMENT METHOD - CHECKOUT - complete the payment
If you need any assistance, please feel free to contact us by chat for quick response or by email at service@anniecloth.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
ANNIECLOTH
Replacing tee that was special to me
24 June 2024
Unprompted review
Only got half of my order-Never heard…
Only got half of my order-Never heard anything about the other piece.
9 May 2024
Unprompted review
Reply from Anniecloth
Dear Customer,
Thank you for bringing the issue regarding your order to our attention. We sincerely apologize for any confusion or inconvenience caused by shipping time.
We are deeply sorry for making you wait so long. Due to the high season, the stock changes rapidly. We will do our best to improve the stock alert system.
Regarding this issue, our representative have sent an email to you and discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need any assistance, please feel free to contact us by chat for quick response or by email at service@anniecloth.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
ANNIECLOTH
Like your cotton/linen tops and tunics.
Like your cotton/linen tops and tunics.
But my favorite is no longer available. Boo hoo hoo!🥲
But your natural fiber clothing is very nice and affordable.
Thank you!
3 June 2024
Unprompted review
terrible service! Where is my order ????
Ordred on 5/10/2024 and have not recieved a tracking number ! All means to try to track my order on the web site does not work! I've tried to get help 4 times from they web site but everything you click does not work! might be a scam website!
21 April 2024
Unprompted review
Reply from Anniecloth
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
Please note that we are a legitimate company.
We apologize for any inconvenience caused by not receiving the shipment notification.
Please note that after your product has been shipped, our system will automatically send a shipment notification to the email address provided at the time of purchase. This email will contain important information about your order or product, such as the shipping date and estimated delivery time.
You can log in to check your order list, or track your order by email address and order number at this website : https://anniecloth.com/order-query
We are sorry to hear that you could not get in touch with us. May I know how did you try to contact us?
You can write email to service@anniecloth.com or create a service ticket at https://anniecloth.com/contact-us
You can also click on the earphone icon at the lower right of our website to start a chat conversation. Or got to contact-us page, choose option OTHER-OTHER to find out the chat enter button.
Regarding this issue, our representative have sent an email to you with all the tracking numbers, please check your inbox and spambox later. Your patience and understanding is highly appreciated.
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
ANNIECLOTH
These clothes are always so nice
These clothes are always so nice and inexpensive. My girlfriend loves the things I buy, for her, at Anniecloth.
18 May 2024
Unprompted review
Really like your clothing
Really like your clothing, and shoes, and household items.
21 April 2024
Unprompted review
At checkout
At checkout, the box to get to (Spin to Win) was annoying. Working from my iPhone it seemed to locate itself where I needed to select.
Loose it or make it behave.
18 April 2024
Unprompted review
Website is nearly flawless
Website is nearly flawless. No hitches or glitches which is more than I can say for other sites.
10 April 2024
Unprompted review
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