Brian U went out of his way to make sure we were all set up during onboarding. We had an hour long call scheduled and he didn’t end the call until he verified our configuration was correct. This requi... See more
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We have worked with AC for several years now and never been disappointed with their support. We have changed our business model several times and each time they have been great at helping us to set u... See more
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The AC team has been a saving grace for us, ensuring no opportunities are missed and all callers receive a human interaction. Shanna was extremely helpful in the seamless account setup and Pilly was... See more
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Even though we had a few bumps along the way, I really appreciated that Ameze took the time this morning to review everything with me via Zoom. She walked through each step to ensure we are on the... See more
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Company details
Written by the company
AnswerConnect helps business owners take back their time while capturing every opportunity. With 24/7 live answering services, you can rest assured that your customers receive 5-star support around the clock. Every call is a chance to build trust. That’s why AnswerConnect is powered by people, not bots. Our team of human receptionists are available 24/7 to represent your brand with warmth, professionalism, and care. When it comes to business growth, we’re here to help by capturing leads, scheduling appointments, forwarding calls, and handling customer inquiries with care. Customizable call-handling scripts ensure every interaction aligns with your brand’s voice. The AnswerConnect app allows users to stay updated on the go, track call activity, and respond to messages from anywhere. Whether you're a small business or a growing enterprise, we provide the support needed to streamline operations and enhance customer satisfaction. Plus, we think business should be a force for good. That’s why we plant a tree for every customer, every month. Because helping your business grow should help the planet too.
Written by the company
Contact info
AnswerConnect, 1033 SE Main St., 97214, Portland, United States
- 800-700-8888
- clientservices@answerconnect.com
- answerconnect.com
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Super friendly and thorough!
3 August 2026
Reply from AnswerConnect
Thank you for your wonderful review! We're so glad you found our team friendly and thorough. We truly appreciate you taking the time to share your experience. We look forward to continuing to support you!
David Wright - Lead Client Account Manager
Flora did an amazing job setting up our…
Flora did an amazing job setting up our account.
Thank you so much for a smooth setup.
29 July 2026
Reply from AnswerConnect
Thank you for taking the time to share your experience! We’re delighted to hear your account was off to such a positive start. We'll be sure to pass along your kind words to Flora. We look forward to continuing to support your team.
Heather
Lead Client Account Manager
Fabulous- wish I got started with…
Fabulous- wish I got started with answer connect sooner
24 July 2026
Reply from AnswerConnect
Thank you, Alex! We’re so glad you decided to give us a try. It’s wonderful to know that your experience has made such a positive impression, and we appreciate you taking the time to share it. We look forward to being a reliable partner for your business for years to come.
Heather
Lead Client Account Manager
The best answering service ever!
The best answering service ever!
Highly recommended!
They do their job and help me to run my business efficiently as well as extent their availability hours.
I use them for three years already!
1 July 2026
Reply from AnswerConnect
Thank you so much for your amazing 5-star review! We truly appreciate your kind words and, most of all, your loyalty over the past three years. It means a lot to know that our answering service has helped you run your business more efficiently and provided the flexibility and extended availability you need. We’re grateful to be a part of your business and look forward to supporting you for many more years!
David Wright - Lead Client Account Manager
Excellent service from start to…
Excellent service from start to finish!!! Would highly recommend!
20 July 2026
Reply from AnswerConnect
Thank you so much for your wonderful 5-star review! We’re thrilled to hear you had an excellent experience from start to finish. Your recommendation means a lot to our team, and we truly appreciate your support!
David Wright - Lead Client Account Manager
Ruth was amazing in getting our script…
Ruth was amazing in getting our script together! AnswerConenct has been very helpful over the years.
22 July 2026
Unprompted review
Reply from AnswerConnect
Thank you so much for your wonderful review! We’re thrilled to hear that Ruth was able to help get your script together and provide such a great experience. It means so much to us to know that AnswerConnect has been a helpful and trusted partner for you over the years. We truly appreciate your continued support!
David Wright - Lead Client Account Manager
Kuddos to Alaina K for excellent…
Kuddos to Alaina K for excellent service! I've been a client of AnswerConnect for many years and highly recommend them. The answering service, and the support behind it, are top tier.
21 July 2026
Reply from AnswerConnect
Thank you for your kind words and for being a valued AnswerConnect client over the years! We're so glad to hear that you've consistently had a great experience with both our answering service and support team. We'll be sure to pass along your shoutout to Alaina K; she'll be thrilled to know her service made such a positive impression. We truly appreciate your recommendation and look forward to continuing to support your business for many years to come!
David Wright - Lead Client Account Manager
The gentlemen that did the…
The gentlemen that did the onboarding/implementation did a great job. Very thorough and very helpful in making sure everything works the right way.
21 July 2026
Reply from AnswerConnect
Thank you Jay for your review!
We're happy to hear that Nambi provided exceptional service and was able to give you a helpful and thorough onboarding experience.
We'll be sure to share your words with him, and we look forward to supporting your business!
Cindy Silva,
Senior Lead
Thank you Hindumathi For Updating Our Set Up!
After several months of using answer connect I realized that I no longer had the right plan in place and the scripts I originally provided needed updating. I had a fantastic call with Hindumathi who walked me through all of my history and options based on that history to find the right plan. She also gave me some helpful suggestions on things to watch as we grow and took the time to help me reorganize our call flow to be more effective
19 July 2026
Unprompted review
Reply from AnswerConnect
Hey Chris!
Thank you so much for your thoughtful review! We're delighted to hear that Hindumathi was able to help you find the plan that best fits your current needs and guide you through optimizing your call flow. It's wonderful to know her recommendations and personalized support made a difference. We truly appreciate your trust in AnswerConnect and look forward to continuing to support your success!
David Wright - Lead Client Account Manager
Charged Nearly $6,000 Without My Approval
I signed up for a $300/month plan, but after exceeding my minutes, AnswerConnect charged my card nearly $6,000 in about a week without my approval or any warning. As a small business, this was devastating.
The billing system was not transparent, and I was never clearly informed how quickly costs could escalate. After charging my card, they suspended my account, leaving me with no access to my call logs, usage, or billing details. The only way to get information was to keep calling customer support, but no fair solution was offered.
I am now pursuing legal action. I also found other customers reporting similar experiences. If you're considering AnswerConnect or its affiliated brands (AnswerForce, ServiceForge, WellReceived, LexReception, HelloSales, and SignMore), read the billing terms very carefully.
20 July 2026
Unprompted review
Reply from AnswerConnect
Hi Leah,
We're sorry to hear you remain dissatisfied with your experience.
After receiving your concerns, our leadership team conducted a detailed review of your account, including your service usage, billing history, and call records. Based on that review, we did not identify any billing errors. The charges reflected the services provided and were assessed according to the plan and service agreement in place during your account.
During the period of increased usage, our team made multiple attempts to contact you by phone and email, and we also spoke with you directly to review your concerns. Although we did not find any billing discrepancies, we extended a substantial courtesy credit as a gesture of goodwill and provided detailed usage records to help explain the charges.
We understand this outcome was not what you were hoping for, but we believe we have addressed your concerns thoroughly and transparently. If there is any new information you'd like us to review, our team remains available to do so.
Cindy Silva,
Senior Lead
Subhojit was amazing and assisted me…
Subhojit was amazing and assisted me with my request within minutes.
17 July 2026
Reply from AnswerConnect
Thank you, Shelley, for your wonderful 5-star review! We’re delighted to hear that Subhojit provided you with exceptional service. We take pride in delivering a seamless and efficient customer service experience, and we look forward to continuing to support you in the future.
Zack Flores
Lead Client Account Manager
AnswerConnect rocks. Don't play, sign up with them.
AnswerConnect not only provides great service, but they check up to make sure they're providing great service. It's been just over a month, and I've already gotten a call suggesting we go down to the lower plan because we're not using our minutes. I also had someone reach out with optimization suggestions for our scripts and account in general. So, so, SO helpful. What a rockstar team. SO glad we found you :)
13 July 2026
Reply from AnswerConnect
Thank you, Court! We’re thrilled to hear that your first month with us has been such a positive experience. Looking out for our clients and helping them get the most value from their service is something we take great pride in, so it’s wonderful to know those efforts made a difference. Your kind words mean a great deal to our team, and we look forward to being a trusted partner as your business continues to grow.
Heather
Lead Client Account Manager
Perfectly fits our small business needs
This answering service has fit our small business' needs perfectly. They are always quick to tweak anything as we need it, and the app makes it so easy to respond to the calls that we received.
15 July 2026
Reply from AnswerConnect
Thank you so much for your kind words and for the 5-star review! We're delighted to hear that our answering service has been a great fit for your business. It's wonderful to know that our team has been able to quickly adapt to your needs and that the app has made managing your calls easy and convenient. We truly appreciate your trust and look forward to continuing to support your business as it grows!
David Wright - Lead Client Account Manager
Good customer service
14 July 2026
Reply from AnswerConnect
Thank you for your 5-star review! We're so glad to hear you had a great experience with our customer service. We appreciate your support and look forward to our partnership!
David Wright - Lead Client Account Manager
Eli Flores took care of all my…
Eli Flores took care of all my questions and needs.
13 July 2026
Unprompted review
Reply from AnswerConnect
Thank you, RRDC, for your 5-star review! We truly appreciate your feedback. We're delighted to hear that Eli was able to answer your questions and provide a great experience. We look forward to continuing our partnership and supporting your business!
Zack Flores
Lead Client Account Manager
Jaafrin was super efficient and even…
Jaafrin was super efficient and even reminded me of another change that needed to be made to my call tree that I hadn’t thought about. Great service!
9 July 2026
Reply from AnswerConnect
Thank you for sharing this! We’re so glad to hear your experience was such a positive one. It’s great to know our team was able to catch an additional improvement and help make sure everything was set up the way you needed. We’ll be sure to share your kind words with Jaafrin.
Heather
Lead Client Account Manager
I had no isssues
8 July 2026
Reply from AnswerConnect
Thank you, Debbie! We’re happy to hear everything went smoothly. We appreciate you taking the time to share your experience and look forward to continuing to support your business.
Heather
Lead Client Account Manager
AnswerConnect's customer service is 10/10
AnswerConnect's customer service is always 10/10. I had an issue I needed resolved, and Subhojit helped me in a timely and professional manner.
8 July 2026
Reply from AnswerConnect
Thank you, Julia! We’re so glad to hear that you’ve consistently had a great experience with our team. It’s wonderful to know Subhojit was able to help resolve your issue. We’ll be sure to share your kind words with him.
Heather
Lead Client Account Manager
I have used AnswerConnect for many…
I have used AnswerConnect for many years. They are really good at answering my calls and following the script. I would recommend them to anyone looking for a good answering service.
7 July 2026
Reply from AnswerConnect
Thank you for your kind words and for being a long-time customer!
We’re glad to hear that you’re satisfied with our service and that we’ve been able to meet your needs. If there’s anything else we can do to support your business, we are happy to help!
Cindy Silva,
Senior Lead
3 Lines done perfectly.
I needed 3 different employees set up with Answer Connect automated Off-Hours answering service with Emergency calls going to each of them. Ruth was very patient and spent the time necessary to make sure each line was calling them and their individual back up phone number. Very professional and nice.
5 July 2026
Unprompted review
Reply from AnswerConnect
Thank you, Angela! We are thrilled to hear that Ruth was so patient and took the time to ensure your lines were set up perfectly. We'll be sure to share your kind words with her. Thank you for your feedback, and we look forward to our continued partnership!
Zack Flores
Lead Client Account Manager
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