Brian U went out of his way to make sure we were all set up during onboarding. We had an hour long call scheduled and he didn’t end the call until he verified our configuration was correct. This requi... See more
Company replied
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Review summary
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We have worked with AC for several years now and never been disappointed with their support. We have changed our business model several times and each time they have been great at helping us to set u... See more
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The AC team has been a saving grace for us, ensuring no opportunities are missed and all callers receive a human interaction. Shanna was extremely helpful in the seamless account setup and Pilly was... See more
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Even though we had a few bumps along the way, I really appreciated that Ameze took the time this morning to review everything with me via Zoom. She walked through each step to ensure we are on the... See more
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Company details
Written by the company
AnswerConnect helps business owners take back their time while capturing every opportunity. With 24/7 live answering services, you can rest assured that your customers receive 5-star support around the clock. Every call is a chance to build trust. That’s why AnswerConnect is powered by people, not bots. Our team of human receptionists are available 24/7 to represent your brand with warmth, professionalism, and care. When it comes to business growth, we’re here to help by capturing leads, scheduling appointments, forwarding calls, and handling customer inquiries with care. Customizable call-handling scripts ensure every interaction aligns with your brand’s voice. The AnswerConnect app allows users to stay updated on the go, track call activity, and respond to messages from anywhere. Whether you're a small business or a growing enterprise, we provide the support needed to streamline operations and enhance customer satisfaction. Plus, we think business should be a force for good. That’s why we plant a tree for every customer, every month. Because helping your business grow should help the planet too.
Written by the company
Contact info
AnswerConnect, 1033 SE Main St., 97214, Portland, United States
- 800-700-8888
- clientservices@answerconnect.com
- answerconnect.com
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nambi Sinivasan provided an excellent…
Nambi Sinivasan provided an excellent service, very professional, very pleasant. We are very happy with the services.
10 June 2026
Unprompted review
Reply from AnswerConnect
Thank you, Barbara! We are so happy to hear that Nambi provided you with an excellent experience. We truly appreciate you taking the time to leave us a review and are grateful for the opportunity to work with you. We look forward to continuing our partnership!
Zack Flores
Lead Client Account Manager
Very smooth onboarding process
Very smooth onboarding process. Love the dashboard and App
29 June 2026
Reply from AnswerConnect
Thank you for the 5-star review! We're so glad to hear your onboarding experience was smooth and that you're enjoying the dashboard and app. We appreciate your support and look forward to continuing to help your business succeed!
David Wright - Lead Client Account Manager
I am very happy with our experience…
I am very happy with our experience with AnswerConnect. From the very beginning they have been easy to communicate with- almost instantly respond back to me and/or answer my message or call right away. My favorite part is that it's all humans- everyone I talk to is a real living and breathing person who is able to help me.
2 July 2026
Reply from AnswerConnect
Thank you so much for your kind words and 5-star review! We're delighted to hear that you've had such a positive experience with our team. It means a lot to know you've appreciated being able to connect with real people who are ready to help. Thank you for trusting AnswerConnect! We're grateful to be part of your business and look forward to continuing to support you!
David Wright - Lead Client Account Manager
Excellent Onboarding and Smooth Go-Live Experience
Our experience with AnswerConnect has been excellent from the very beginning. The onboarding process was well organized, and their team made implementation easy by answering our questions and keeping us informed every step of the way.
Going live with the service was smooth, and our after-hours call handling has been exactly what we were hoping for. Their staff has been professional, responsive, and easy to work with, giving us confidence that our clients are being taken care of when our office is closed.
Based on our experience so far, we would definitely recommend AnswerConnect to businesses looking for a dependable after-hours answering service. We look forward to continuing our partnership.
1 July 2026
Reply from AnswerConnect
Hi Stephen!
Thank you so much for taking the time to share your experience!
We're delighted to hear that your onboarding process was smooth and that our team was able to make onboarding easy while keeping you informed every step of the way. It's especially great to know that your after-hours call handling has met your expectations and that you feel confident your clients are being well cared for when your office is closed.
Your recommendation means a great deal to us, and we truly appreciate the trust you've placed in AnswerConnect. We look forward to continuing our partnership and providing the dependable service you can count on for years to come.
Julio Villegas
Lead Client Account Manager
I am always recommending AnswerConnect!
Everyone I have worked with at AnswerConnect has been incredibly helpful! Their team has streamlined our business and provided support in ways that we couldn't have managed on our own. One of the biggest benefits is that our guests and employees are able to speak with a REAL person every time they call - what a huge difference! Thank you for helping us provide an even better experience for both our guests and our team!
1 July 2026
Reply from AnswerConnect
Thank you, Meghan! We're so happy to hear that everyone has been so helpful and that you're pleased with our live agents answering your calls. We truly believe that real people make all the difference. We appreciate your kind words and look forward to our continued partnership!
Zack Flores
Lead Client Account Manager
Exceptional Call Support Service
AnswerConnect is a very supportive and essential service for my business. Ms. Eimaan was very cordial, descriptive, and patient with assisting me on choosing the right plan of service that best fits my business needs. I look forward to sustaining a long partnership with AnswerConnect.
26 June 2026
Unprompted review
Reply from AnswerConnect
Thank you, Eric! We're so happy to hear that Eimaan was so helpful and supportive in getting your plan set up and walking you through our services. We appreciate your kind words and look forward to supporting you throughout our partnership!
Zack Flores
Lead Client Account Manager
Crystaline Maria Almeida was great in…
Crystaline Maria Almeida was great in helping with our request. She was on spot with the changes and adjustments needed. Top notch!
26 June 2026
Reply from AnswerConnect
Thank you, Cristian! We're so glad Crystaline was able to provide such great support with your account. It's always our pleasure to assist, and we truly appreciate your feedback. We look forward to continuing to support you in the future!
Zack Flores
Lead Client Account Manager
Nambi was amazing
Nambi was amazing! Very helpful, thorough and provided smooth transition and support
26 June 2026
Reply from AnswerConnect
Thank you, Heather! We're delighted to hear that Nambi was so thorough and helpful throughout your transition. Providing a smooth and supportive experience is always our goal. We truly appreciate you taking the time to share your feedback and look forward to continuing to support you!
Zack Flores
Lead Client Account Manager
Easy to work with
Easy to work with. Wants to do well and work with any changes we want. We definitely recommend.
26 June 2026
Reply from AnswerConnect
Thank you, Jill! We’re so glad to hear that you found our Client Account Managers easy to work with. Providing a helpful, seamless experience is something we take great pride in. We truly appreciate your kind words and look forward to our continued partnership!
Zack Flores
Lead Client Account Manager
We need more of Kathy Moore from Answer Connect
We need more of Kathy Moore! She took the time to understand our campaign objectives and then craft a user experience that would not only meet those objectives but would do so in a way that honors our audience and is authentic to our brand. Thank you, Kathy!
19 June 2026
Reply from AnswerConnect
Thank you for taking the time to share this wonderful feedback!
We're thrilled to hear that Kathy took the time to truly understand your campaign objectives and deliver a user experience authentic to your brand. Our goal is always to provide our clients with exceptional service, and it’s wonderful to know Kathy hit the mark for you.
We'll be sure to celebrate this win with her, and we look forward to continuing to support your business!
Cindy Silva,
Senior Lead
The Dream Team: Diane and Derek
Diane and Derek have been absolutely fantastic to work with. They’ve helped me streamline my business and improve it beyond what I originally envisioned. They are incredibly responsive, knowledgeable, and always willing to help. I know I can be demanding at times, but they’ve consistently gone above and beyond. Working with them has been a great experience, and I highly recommend them.
19 June 2026
Unprompted review
Reply from AnswerConnect
Thank you, Christopher, for taking the time to leave a review! We are thrilled to hear that Diane and Derek were such a pleasure to work with. Providing exceptional service through responsiveness, professionalism, and expertise is something we take great pride in, and we're delighted that your experience reflected that. We truly appreciate your feedback and look forward to our continued partnership!
Zack Flores
Lead Client Account Manager
Reply from AnswerConnect
Thank you, Robin, for taking the time to leave a review! We're thrilled that you had a positive experience with Subhojit and found the service professional and prompt. We truly appreciate your support and look forward to helping you again.
David Wright - Lead Client Account Manager
Good service and communication follow ups.
Easy to set up, good customer support start to finish.
16 June 2026
Reply from AnswerConnect
Thank you for the 5-star review, John! We're glad to hear the setup process was easy and that our team provided great support from start to finish. We appreciate your feedback and are grateful for the opportunity.
David Wright - Lead Client Account Manager
Exceptional Customer Service
I worked with Alaina and she was extremely helpful. She went above and beyond for me and was extremely patient, knowledgable and kind. Thanks again Alaina for a great experience.
12 June 2026
Reply from AnswerConnect
Thank you, Nick! We’re thrilled to hear that Alaina was so helpful and exceeded your expectations. We’ll be sure to pass along your kind words to her. We truly appreciate your feedback and look forward to continuing our partnership!
Zack Flores
Lead Client Account Manager
Quick accurate service
They got us on a video call within minutes to address the changes we needed to make. Walked through everything, and in less than 30 minutes, the complex changes were tested and pushed live.
12 June 2026
Reply from AnswerConnect
Thank you, Eillis! We’re thrilled to hear that you were pleased with the speed and accuracy of our Client Account Managers. We take great pride in partnering closely with our clients to deliver an exceptional experience and reliable support. We truly appreciate your trust in our team and look forward to continuing our partnership for years to come!
Zack Flores
Lead Client Account Manager
Reply from AnswerConnect
Thank you, Braylyn! We’re so glad to hear you had a positive experience. Your kind words mean a lot to our team, and we appreciate you taking the time to share them.
Heather
Lead Client Account Manager
Excellent Service
Saddam was extremely helpful. Every time I need AnswerConnect support I am always satisfied!
11 June 2026
Reply from AnswerConnect
Thank you, Donny, for your kind words!
We’re very happy to hear that Saddam was incredibly helpful, and that the support at AnswerConnect consistently leaves you satisfied! Your review is invaluable, and we’ll share this positive feedback with our team.
We appreciate your loyalty and are grateful to support your business.
Cindy Silva,
Senior Lead
Top answering service for any business
Great product, advanced technology. One of the best vendors I have worked with. Particular mention to Subhojit Bhowmick for his service but everyone has been great.
3 June 2026
Reply from AnswerConnect
Thank you for your kind words!
We're very happy to hear that you've had such a positive experience with our product and team.
We'll be sure to share your special recognition with Subhojit, and we're glad to know that everyone you've worked with has made a great impression.
We truly appreciate you and look forward to continuing to support your business!
Cindy Silva,
Senior Lead
Took the time to help set up our CRM…
Took the time to help set up our CRM integration. Very patient and helpful.
10 June 2026
Reply from AnswerConnect
Thank you, Mariah, for your review!
We're happy to hear that our team was very patient and helpful in setting up your CRM integration.
Reviews like yours reinforce the dedication we have to supporting our clients' needs. We're happy that you are pleased with the service and look forward to continue supporting your business!
Cindy Silva,
Senior Lead
The onboarding session was very…
The onboarding session was very insightful as I learned but the different tools that will be helpful to the business.
10 June 2026
Unprompted review
Reply from AnswerConnect
Thank you for your review!
We're happy to hear that you found the onboarding session insightful and that it helped you learn about the different tools available to support your business.
We appreciate your feedback and look forward to continuing to help you succeed!
Cindy Silva,
Senior Lead
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