Lilu helped me with onboarding. She was very helpful, knowledgeable and answered all my questions. She was thorough in going over everything. I really appreciated her suggestions for the scripts for t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
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Hindumathi was extremely helpful! It was so nice to speak with someone who took time to look at our account. Not only were all my questions answered but she also had many excellent ideas of how we can... See more
Company replied
Each time I submit a request for script updates, I receive prompt assistance. My most recent experience was excellent. Due to company growth, multiple script changes were needed, and the Client Acco... See more
Company replied
Company details
Written by the company
24/7 receptionists for home service businesses. Answer calls day and night, capture every lead, and schedule appointments with ease. Missed calls are missed opportunities; be the contractor that always answers with AnswerForce. Plans include 24/7 live answering (weekends and holidays included), emergency dispatch, appointment scheduling, notifications, call recording, lead qualifiction, mobile and desktop app, team messaging, custom scripts, blocked callers, integrations, business phone number verified contacts and first 30 calls under 30 seconds free.
Rated Number One for a Reason
Written by the company
- Stay Open 24 Hours
- Get back to the job at hand, focus on what matters most, and let our professional live receptionists grow your business around the clock. We're rated the number one answering service for a reason!
- People, Not Bots
- We're committed to 100% human service: no AI, no bots, no phone trees, and no voicemail. Your callers will always get a human hello from our U.S.-based team.
- Everything Included
- Unlike competitors, we include everything you need in your plan. You shouldn't have to pay more for features like call recording, notifications, 24/7 coverage, appointment scheduling, and business phone numbers. Over 20 features are included free with every AnswerForce plan.
Proudly People Powered
Committed to keeping service human.
A real human will always answer your calls and chats. We believe only real people can offer the connection you need to build lasting relationships with customers.
Contact info
1033 SE Main St, 97214, Portland, United States
- 8004618520
- clientservices@answerforce.com
- answerforce.com
Keep Service Human: Free Report
4.9
Excellent
932 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Happy with Shilpa
We have had some issues with implementation and figuring out exactly what we need. Shilpa has made this extremely painless. Her attention to detail and ability to work with us to revise our scripts on the fly have ensured a successful relationship between Romexterra and Anwerforce. I am extremely pleased with all her efforts and knowledge. she is the reason we utilize Answerforce
3 September 2025
Unprompted review
Reply from AnswerForce
Thank you for sharing your experience! We’re so glad Shilpa’s support and expertise have helped make things seamless for your team. We will be sure to share your kind words with her. Your success is our priority, and we’re grateful for your partnership with Answerforce!
AnswerForce is a very reliable teammate…
AnswerForce is a very reliable teammate we trust with our after hours phone process. Very easy to work with.
2 September 2025
Reply from AnswerForce
Thank you so much for sharing your kind feedback! We’re delighted to hear that our team has been able to provide the reliable, attentive support you need after hours. Knowing that we can be a trusted extension of your team means a great deal to us. We truly value your partnership.
Tabby Adams
AnswerForce Lead Client Account Manager
Professional and patient
29 August 2025
Reply from AnswerForce
Thank you for sharing your experience! We’re proud that our team could provide such outstanding support to you and your business. Please don’t hesitate to reach out if you need anything—we’d be happy to help.
Shelby Anderson
AnswerForce Operations Leader
Catherine was GREAT!!
Catherine was GREAT!!! She was very patient and thorough with us slow learners!!
28 August 2025
Reply from AnswerForce
We’re so glad to hear Catherine made your experience such a positive one! Her patience and thoroughness really shine through, and we’ll be sure to share your kind words with her. Thank you for your feedback. We love celebrating moments like this!
Shelby Anderson
AnswerForce Operations Leader
Reply from AnswerForce
Thank you for your kind words! We’re so glad to hear your experience was efficient and helpful. We truly appreciate your trust and look forward to supporting you again.
Shelby Anderson
AnswerForce Operations Leader
Reply from AnswerForce
We’re so glad to hear your onboarding experience felt helpful and not rushed. That’s exactly the kind of support we aim to provide. Please let us know if you need anything as you continue settling in!
Shelby Anderson
AnswerForce Operations Leader
Thanks Anuja for all the support you…
Thanks Anuja for all the support you provided on the calls.. I Had an exceptional experience with Anuja Selvaraju. She was very patient in listening and understanding the issues and extremely proficient in resolving my concerns. Also very prompt in follow-ups.. I would love to have her back on all my calls..
22 August 2025
Reply from AnswerForce
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Anuja was able to provide such patient, attentive, and effective support. Your kind words mean a lot, and we’ll be sure to pass along your appreciation to her. We look forward to continuing to support you and ensuring every interaction is just as positive.
Shelby Anderson
AnswerForce Operations Leader
Everything has been amazing!
Everything has been amazing, no complaints at all. Highly recommend AnswerForce to service industry companies!
14 August 2025
Reply from AnswerForce
Thank you for your glowing feedback! We’re delighted to hear that everything has been going well, and we truly appreciate your recommendation to other service industry companies. Your trust means a lot to us, and we look forward to continuing to support you.
- Tabby Adams
AnswerForce, Lead Client Account Manager
Support from Swathi
I am glad to work with you as customer service works just terrific. Thanks specially Swathi for great support!
13 August 2025
Reply from AnswerForce
We’re delighted to hear that you’ve had such a positive experience with our customer service team, and especially with Swathi! Your kind words mean a lot to us, and we’re grateful for your trust and partnership.
-Tabby Adams
Lead Client Account Manager
Anuj was great
Anuj was great,
I had to make updates on 4 accounts and she did everything I needed done.
12 August 2025
Reply from AnswerForce
Thank you so much for taking the time to share about your experience with our company and with Anuj! We appreciate the 5-star review and your partnership!
Awesome service!
8 August 2025
Reply from AnswerForce
Thank you so much for your kind words! We’re thrilled to hear you’ve had an awesome experience with our service. Your feedback means a lot to our team, and we look forward to continuing to provide you with the same level of excellence in every interaction.
-Allison Ball
AnswerForce, Lead Client Account Manager
She was amazing!!
She was amazing!!! She was attentive, patient and a literal angel. She helped with correcting our entire company!! Promote her above her peers.
8 August 2025
Reply from AnswerForce
Thank you so much for taking the time to leave us a great review! We appreciate you!
Reply from AnswerForce
Thank you so much for taking the time to leave us a great review! We appreciate you!
Shruti was great!
Shruti was great!! If there were 10 stars that is what I would rate her for her customer service and knowledge. She really knew what she was doing and took care of any issues that I had and really helped me with understanding how to use Answer Force and get the most out of it. Very friendly and helpful and went above and beyond !!
6 August 2025
Reply from AnswerForce
Thank you so much for the amazing 5-star review! We’re thrilled to hear that Shruti provided such an exceptional experience and went above and beyond to support you. It’s wonderful to know that her knowledge and dedication helped you get the most out of AnswerForce.
We’ll be sure to pass along your kind words to her — feedback like this truly motivates our team. We appreciate your partnership and look forward to continuing to support your business!
Allison Ball
AnswerForce, Lead Client Account Manager
Thank you for your help.
1 August 2025
Reply from AnswerForce
Thank you so much for your kind words and for taking the time to leave us a review!
We're glad we could be of help, and we truly appreciate your support.
If there's ever anything else you need, we're always here for you!
Allison Ball
AnswerForce, Lead Client Account Manager
Onboarding Experience was great!
The onboarding experience was great!
Our contacts thus far have been with Pamela, the salesperson, Daniel for the presentation, and Catherine for our onboarding. All three people were very professional, friendly, knowledgeable, and informative. Our experience with AnswerForce to date has been extremely positive, and we look forward to using their services and continuing to work with them. Thank you for a great experience!
31 July 2025
Reply from AnswerForce
Thank you so much for the wonderful review, Mallory!
We're thrilled to hear that your onboarding experience has been such a positive one.
Pamela, Daniel, and Catherine will be so pleased to know their professionalism and support made an impact.
We truly appreciate you taking the time to share your feedback and are excited to continue supporting you and your team. If there’s ever anything you need along the way, we’re just a call or message away. Welcome again to AnswerForce!
Allison Ball
AnswerForce, Lead Client Account Manager
Reply from AnswerForce
Thank you so much for your kind words! We’re thrilled to hear you found our team helpful, efficient, and easy to work with. Providing a smooth and supportive experience is what we strive for, and it means a lot to know we’re hitting the mark. If there’s ever anything more we can do for you, don’t hesitate to reach out!
Tabby Adams
AnswerForce, Lead Client Account Manager
Highly Recommend
Catherine F. WASSSSS AMAZING!! Professional, knowledgeable and made everything smooth. I love how visual and patient she was in my onboarding process!
30 July 2025
Unprompted review
Reply from AnswerForce
Thank you so much for your incredible feedback! We’re so glad to hear that Catherine made such a strong impression during your onboarding. Her professionalism, patience, and ability to make the process smooth truly reflect the standard we aim to uphold. We’ll be sure to share your kind words with her—she’ll appreciate it. We're excited to have you on board and here to support you every step of the way.
Tabby Adams
AnswerForce, Lead Client Account Manager
Amazing Agents!!!!!
I truly think I could go on and on about my onboarding experience and how amazing my agents were. My journey with Answer Force started with Eimaan Khan. She was incredibly knowledgeable and exhibited kindness and understanding and put my mind at ease with all of my questions, and there were hundreds. Then came the onboarding that I was dreading. My agent truly deserves a Gold Star, no that isn't enough, a Humanitarian Award for the grace, knowledge, professionalism and PATIENCE she maintained throughout the entire process. Kulvinder Kaur truly is a GEM! I am learning a completely new industry after 30 years in the Food & Beverage world and to say that Kulvinder handled me with kid gloves is an understatement. With the essence that rivals that of a kindergarten teacher, Kulvinder efficiently, patiently and calmly walked me through the on boarding process with astounding wisdom. I can not thank her enough for how patient she was with a woman that is "allergic to technology learning a new industry." She is truly an example of how other agents should on board clients.
29 July 2025
Reply from AnswerForce
Thank you so much for your heartfelt and generous review. Your kind words truly mean everything to us.
We’re thrilled that your journey with AnswerForce started with Eimaan—her knowledge and empathy laid a perfect foundation. It’s clear she made you feel supported from the very beginning, and we couldn’t ask for more.
And Kulvinder—what a beautiful tribute you’ve given her. To be described with such grace, patience, and wisdom is a meaningful acknowledgment, and your words genuinely capture the care and professionalism she brings to every onboarding. Comparing her to a kindergarten teacher in the best sense—calm, patient, and reassuring—paints a perfect picture. We agree, she’s a gem, and we’re incredibly fortunate to have her.
Thank you again for sharing your experience and trusting us during such a significant transition. We’re here for you every step of the way and feel honored to be part of your new journey.
Tabby Adams
AnswerForce, Lead Client Account Manager
The agent was able to resolve my… account concern.
The agent was able to resolve my concern with detail and diligence. I appreciate the extra steps she took to ensure my account was up to date.
28 July 2025
Reply from AnswerForce
Thank you so much for your kind words, Gretchen! We're thrilled to hear that your agent was able to address your account concern with the care and attention you deserve. We’re proud of the team’s dedication to going the extra mile, and your feedback means a lot. If you ever need anything in the future, we’re just a message away!
Allison Ball
AnswerForce, Lead Client Account Manager
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