Lilu helped me with onboarding. She was very helpful, knowledgeable and answered all my questions. She was thorough in going over everything. I really appreciated her suggestions for the scripts for t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hindumathi was extremely helpful! It was so nice to speak with someone who took time to look at our account. Not only were all my questions answered but she also had many excellent ideas of how we can... See more
Company replied
Each time I submit a request for script updates, I receive prompt assistance. My most recent experience was excellent. Due to company growth, multiple script changes were needed, and the Client Acco... See more
Company replied
Company details
Written by the company
24/7 receptionists for home service businesses. Answer calls day and night, capture every lead, and schedule appointments with ease. Missed calls are missed opportunities; be the contractor that always answers with AnswerForce. Plans include 24/7 live answering (weekends and holidays included), emergency dispatch, appointment scheduling, notifications, call recording, lead qualifiction, mobile and desktop app, team messaging, custom scripts, blocked callers, integrations, business phone number verified contacts and first 30 calls under 30 seconds free.
Rated Number One for a Reason
Written by the company
- Stay Open 24 Hours
- Get back to the job at hand, focus on what matters most, and let our professional live receptionists grow your business around the clock. We're rated the number one answering service for a reason!
- People, Not Bots
- We're committed to 100% human service: no AI, no bots, no phone trees, and no voicemail. Your callers will always get a human hello from our U.S.-based team.
- Everything Included
- Unlike competitors, we include everything you need in your plan. You shouldn't have to pay more for features like call recording, notifications, 24/7 coverage, appointment scheduling, and business phone numbers. Over 20 features are included free with every AnswerForce plan.
Proudly People Powered
Committed to keeping service human.
A real human will always answer your calls and chats. We believe only real people can offer the connection you need to build lasting relationships with customers.
Contact info
1033 SE Main St, 97214, Portland, United States
- 8004618520
- clientservices@answerforce.com
- answerforce.com
Keep Service Human: Free Report
4.9
Excellent
932 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lilu was awesome today
Lilu was awesome today! She helped set up my account and walked me through the app. I think I learned everything I need to know. Thanks Lilu!
25 July 2025
Unprompted review
Reply from AnswerForce
Thank you so much for your kind words and for taking the time to leave us this five‑star review! We’re thrilled to hear that Lilu was able to help get your account set up and walk you through the app so thoroughly. It’s wonderful to know you left the session feeling confident and equipped with what you need.
We’ll be sure to share your appreciation with Lilu—she’ll be so glad to hear it! If you ever have additional questions or need a refresher, don’t hesitate to reach out. We’re always happy to help.
Thanks again for choosing us!
Allison Ball
AnswerForce Lead Client Account Manager
I had a great experience with answer…
I had a great experience with answer force. They were very accommodating to my needs, and the on boarding was easy and explained to me thoroughly. Everyone dealt with was extremely professional.
23 July 2025
Reply from AnswerForce
Brandon, thank you so much for taking the time to leave us such a wonderful 5‑star review! We’re thrilled to hear that your onboarding experience was smooth and clearly explained, and that our team was able to accommodate your needs while providing professional support throughout the process.
Your kind words mean a lot to us, and we’re so glad you had a great experience with AnswerForce. We look forward to continuing to support you and your business!
Allison Ball
AnswerForce, Lead Client Account Manager
Great Service - Above & Beyond
Well, I was late on a payment and there was a misunderstanding and it looked like everything was about to go poorly, but the problem got escalated to a person who was kind, understanding and had the ability to correct the injustice in a way that completely satisfied me and our business needs. It means a lot when a large company can make accommodations and exercise flexibility to the benefit of it's clients - even if the client is just a small business with a small account. Thank you AnswerForce for taking care this issue!
18 July 2025
Unprompted review
Reply from AnswerForce
William, thank you so much for your thoughtful review! We’re truly glad we could step in and help make things right for you and your business. It’s important to us that every client—no matter the size of the account—feels valued and supported. Your kind words mean a lot to our team, and we’re grateful for the opportunity to partner with you. Please don’t hesitate to reach out anytime we can be of help again!
Allison Ball
AnswerForce, Lead Client Account Manager
Reliable & Timely
Always someone available to answer questions and accommodate our needs and changes!
11 July 2025
Reply from AnswerForce
Thank you so much for the kind words, Rachel! We’re thrilled to hear that you’ve found our team reliable and responsive. It’s our goal to be available whenever you need us and to adapt quickly to your changing needs. We truly appreciate your partnership and look forward to continuing to support Valor Roof and Solar!
Allison Ball
AnswerForce, Lead Client Account Manager
Everyone has been extremely helpful!!
11 July 2025
Reply from AnswerForce
Thank you so much for the wonderful review! We’re thrilled to hear that everyone has been extremely helpful—it means a lot to us. We’re always here if you need anything, and we look forward to continuing to support you and your team!
Allison Ball
AnswerForce, Lead Client Account Manager
Reply from AnswerForce
Thank you so much, Christiane! We’re thrilled to hear that your experience was amazing and that our team member was patient and clear in helping you. We’re excited to support your journey and are here whenever you need us. Welcome aboard!
Allison Ball
AnswerForce, Lead Client Account Manager
Krishna K
Krishna K. helped us onboard to Answerforce, looking forward to using the service, and much thanks to Krishna
24 June 2025
Unprompted review
Reply from AnswerForce
Thank you so much, Mel, for the wonderful review! We’re thrilled to hear that Krishna K. made your onboarding experience a smooth one. We're excited to have you on board and look forward to supporting your team with outstanding service. Please don’t hesitate to reach out if you ever need anything!
Allison Ball
AnswerForce, Lead Client Account Manager
Catherine did a wonderful job…
Catherine did a wonderful job explaining the system and how it works. She was quick and efficient as we covered alot of ground. I am confident they are going to do a great job with my calls.
24 June 2025
Reply from AnswerForce
Thank you so much, John! We're glad to hear that Catherine provided a clear and efficient overview of the system. It’s great to know you’re feeling confident moving forward — we’re committed to delivering excellent service on every call. If you ever need anything, we’re just a message or call away!
Allison Ball
AnswerForce, Lead Client Account Manager
Every intaction I have had with…
Every intaction I have had with AnswerForce has been pleasant. The staff is knowledgeable and helpful. I am truly glad we made the decidion to trust AnswerForce to care fro our clients when we can not personally answer the phone.
23 June 2025
Reply from AnswerForce
Kim, thank you so much for your kind words and for taking the time to leave this review! We're thrilled to hear that every interaction you've had with AnswerForce has been pleasant and that our team has been able to support your business effectively. It means a lot to know that you trust us to care for your clients when you can’t be there personally.
We truly appreciate the opportunity to work with you and the Fish Window Cleaning team!
Allison Ball
AnswerForce, Lead Client Account Manager
Answer Force - definitely 5 Stars!
We just started using Answer Force 2 weeks ago and we have been so impressed with the quality of their Call Center service! They have continued to work with us to update our Call script and flow so that we are now getting more conversions that previously - and Answer Force has also allowed us to greatly reduce the amount we were spending on hiring Call Center Reps directly. Definitely 5 Stars! Some of the things we value:
- Excellent Customer Service - they quickly get back to us on any questions we have.
- Great call quality and the majority of those handling our customers calls are excellent English speakers, very friendly and helpful to our customers.
- Affordable for our small business
19 June 2025
Unprompted review
Reply from AnswerForce
Thank you so much for your wonderful review! We're thrilled to hear you had such a positive experience with our team. It means a lot to know that our service met your expectations and made a great impression. If there's ever anything more we can do to support you, please don't hesitate to reach out. We're here for you every step of the way!
Allison Ball
AnswerForce, Lead Client Account Manager
Reply from AnswerForce
Thank you so much, Maylin! We're thrilled to hear that your experience was great and helpful. It's always our goal to make things smooth and valuable for you. Please don’t hesitate to reach out if there’s anything more we can do to support you!
Allison Ball
AnswerForce, Lead Client Account Manager
Client Services Team - Thank You For Your Help
Jayashre and Krishna from Client Services team have been great with the onboarding process. Quick to respond via chat, phone, and email. Very punctual highly recommend this service from my experience so far. We are a niche technical business, and they have been very helpful.
16 June 2025
Unprompted review
Reply from AnswerForce
Thank you so much for the wonderful 5-star review, Daniel!
We’re thrilled to hear that your onboarding experience with Jayashre and Krishna has been smooth and supportive. They take great pride in providing responsive, timely, and thoughtful service—especially when working with specialized businesses like yours. Your recommendation means a lot to us, and we’re excited to continue supporting your team’s success.
Thanks again for your kind words and trust in our services!
Allison Ball
AnswerForce, Lead Client Account Manager
Excellent onboarding experience!
The onboarding process by Catherine was thorough, engaging, and easy to follow. Everything I need to get us started quickly.
11 June 2025
Reply from AnswerForce
Thank you so much, Armando! We're thrilled to hear that you had an excellent onboarding experience. Catherine will be delighted to know her thorough and engaging approach made everything easy to follow and helped you get started quickly. We're excited to have you on board and look forward to supporting your success!
Allison Ball
AnswerForce, Lead Client Account Manager
Reply from AnswerForce
Thank you so much for the kind words and five-star review! We’re thrilled to hear that you continue to find our team responsive and knowledgeable. It’s always a pleasure working with you, and we truly appreciate your continued trust in AnswerForce.
Allison Ball
AnswerForce, Lead Client Account Manager
Pleasant experience
Catherine was extremely helpful, patient and very friendly. She took her time to make sure she understood my needs and worked to find a solution.
9 June 2025
Reply from AnswerForce
Thank you so much for your kind words, Laura! We're thrilled to hear that Catherine provided you with such a helpful and friendly experience. Taking the time to understand your needs and find the right solution is exactly what we strive for. We truly appreciate your feedback and look forward to assisting you again!
Allison Ball
AnswerForce, Lead Client Account Manager
Subhojit answered all my questions and…
Subhojit answered all my questions and solved my probems promptly and with great care.
2 June 2025
Reply from AnswerForce
Thank you so much for your kind words, Abe! We're thrilled to hear that Subhojit was able to assist you promptly and with care. We truly appreciate your feedback and are glad we could help resolve your issues. If you ever need anything in the future, don't hesitate to reach out — we're always here to help!
Allison Ball
AnswerForce, Lead Client Account Manager
Subhojit Bhowmick made updating the script easy
Subhojit Bhowmick Was easy to work with and we went back and forth on how to update our call types and scripts. He walked me through it from an agents perspective and then we quickly got the script updated once we got on the same page about the goal we are trying to accomplish. AnswerForce has been great and very reliable on communication. Thank you!
31 May 2025
Reply from AnswerForce
Thank you for your kind words recognizing our communication and reliability! We’re thrilled Subhojit made the process smooth and enjoyable for you, and his review of your script from an agent’s perspective ensured the updates met your objectives. We’re grateful that you chose AnswerForce. We look forward to continuing to support your team!
Tabby Adams
AnswerForce, Lead Client Account Manager
Excellent in every aspect!
The entire team at AnswerForce is organized, communicates clearly and effectively, and goes above and beyond to provide excellent customer service. From creating scripts, making edits quickly, finding solutions, and providing our customers with a consistent service - we are a very happy subscriber!
28 May 2025
Reply from AnswerForce
Thank you for your wonderful feedback. We’re delighted to hear that our team’s organization, clear communication, and dedication to exceptional customer service have made a positive impact. Our goal is to exceed expectations by swiftly editing scripts, finding solutions, and providing consistent service. We appreciate your trust and are grateful to have you as a subscriber. We look forward to maintaining our high level of service and helping your business thrive.
Tabby Adams
AnswerForce, Lead Client Account Manager
Simple and easy to understand onboarding
30 May 2025
Reply from AnswerForce
Thank you for sharing your experience. We’re pleased to hear that you found our onboarding process straightforward and easy to understand. Ensuring a seamless start is our priority, and your feedback confirms we’re achieving that goal. We look forward to continuing to serve you and appreciate your trust in us.
Tabby Adams
AnswerForce, Lead Client Account Manager
Catherine was really great to deal…
Catherine was really great to deal with. Very pleasant and had great suggestions on how to word the questions. She made the process very easy.
30 May 2025
Reply from AnswerForce
Thank you so much for your kind words, Nancy! We're thrilled to hear that Catherine made the process smooth and enjoyable for you. She takes great pride in helping clients craft thoughtful and effective questions, and your feedback truly means a lot. We're grateful you chose to work with us and look forward to supporting you again in the future!
Allison Ball
AnswerForce, Lead Client Account Manager
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