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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products for their quality and reliability, often highlighting the excellent support received. People frequently mention the outstanding customer service, noting the staff's helpfulness, professionalism, and quick response times when addressing issues. The service provided is often described as exceptional, with many appreciating the efficient and worry-free experience. However, some customers reported receiving products with factory defects, such as warped printer beds or issues with filament extrusion, which required replacement parts.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the quality and reliability of the... See more

Customer service

Clients share positive opinions on customer service, consistently praising the support team's helpfulness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the outstanding and excellent support.... See more

Staff

Consumers find staff to be positive. Reviewers consistently praise the support team for being quick, helpful,... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good and reliable printers! And equally important, good support. After 3 thousand and some hours of printing time on my Kobra 3 Combo (with only minor issues), i had a problem with my Ace Pro (my fau... See more

Rated 5 out of 5 stars

I've contacted Anycubic because of my printer brake down. It was one of best reactions from company I encountered so far. Replays were fast and accurate. Support team was knowledgeable and could expla... See more

Rated 5 out of 5 stars

I have multiple Anycubic printers and not a single one dissapointed. Printing makes always fun, sometimes you need to tweek to get the desired print you are looking for - but thats why I like it even... See more

Rated 5 out of 5 stars

Excellent printer, but above all, fantastic support. I'm new to 3D printing: 10 months ago, I purchased a Kobra 3 Max Combo as my first 3D printer. At that time, I couldn't imagine there would be prob... See more


4.7

Excellent

TrustScore 4.5 out of 5

173 reviews

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How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Everything was very fast; they responded to me in less than 24 hours and processed everything to send me the replacement part. I'm truly very satisfied. The technical service was perfect, thank you!

26 May 2025
Unprompted review
Rated 5 out of 5 stars

This support team really works fine

I contact anycubic support team with list of problems or suggestions for new Anycubic Kobra S1 Combo with a Print head housing broken, in less of 2 hours i have a first reply and new one on the way, fantástic work

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing support team

Amazing support team. Had a problem caused with the update of one firmware version damagin some parts of the printer I bought and they provided a great and fast service replacing all the damaged components.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Very fine support

Had problem with the Z-offset not been saved, so I had to adjust the Z-offset every time I turn on the power. Support sent me a new mainboard.

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Unstable bed

I had an issue on my Kobra 2 pro with print quality. With Anycubic after sale we found the solution, it was unstable bed. They send me a new bed as warranty.

Very good, instrucional and fast customer service. Great service!

22 March 2025
Unprompted review
Rated 5 out of 5 stars

Awesome

As always, Anycubic's after-sales service is extremely efficient, fast and competent. I have always had an excellent dialogue and a timely solution. Thanks for everything always.

19 March 2025
Unprompted review
Rated 5 out of 5 stars

Good costumer support

Quickly identified the problem and offered a replacement part, which was promptly shipped as well. They provided tracking for the part and a video to help with replacement. No complaints.

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Personalized assistance with an assigned technician

Suddenly, I noticed problems with the printing. Apparently, the printer collided with the object and ended up detaching it from the bed. That doesn't always happen.
The technical service has been giving me instructions to resolve it in a very quick and attentive manner.
The incident tracking system is impeccable.

12 March 2025
Unprompted review

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