Aosom UK | Online Store Reviews 

16,766
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 3,795 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, finding them well-made and durable. Many consumers also highlight the competitive pricing and great value for money. The delivery service is frequently described as fast and efficient, with items arriving quickly and often well-packaged. However, some customers also noted occasional issues with their orders. A few reviewers experienced items arriving with missing or damaged parts, or reported difficulties with assembly, such as insufficient screws. There were also instances of mishandled or significantly delayed deliveries, alongside concerns about product durability, with some items failing prematurely. Additionally, a small number of consumers faced challenges with order accuracy or unexpected charges.

What people talk about most

Product

Customers had positive experiences with product quality, often describing items as good quality, sturdy, and... See more

Delivery service

Consumers find delivery service to be positive, with many praising the quick and fast delivery, often... See more

Quality

People report positive experiences with quality, often noting that items are of good quality for their price,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many finding the ordering process easy,... See more

Price

Clients share positive opinions on price, consistently highlighting that products offer good quality for a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Product was good. Solid at a reasonable price and looks attractive. Assembly instructions were generally quite clear (does take over 2 hours to assemble and needs a 2nd person at some stages). Much b... See more

Rated 4 out of 5 stars

Nice little unit which fit its purpose. Reasonable quality for the price. Fairly basic to construct flat pack and easy follow instructions. Skimped on screw covers which if you use what is provided sp... See more

Rated 4 out of 5 stars

Good product, good price and quickly delivered. Would be 5 stars but small amount of damage - possibly transit damage either en-route from China or locally in UK

Rated 4 out of 5 stars

This is a good company selling keenly priced equipment. I had a change of heart after ordering and delivery and requested a refund. The company offered me a discount if I kept the goods instead of ret... See more



Company details

  1. #289 of 400 best companies in Home Furniture Shop
  2. #13 of 22 best companies in Department store
  3. #72 of 123 best companies in Garden Furniture Shop
  4. #223 of 262 best companies in Pet shop
  5. #85 of 109 best companies in Toy shop

Written by the company

An online e-commerce retailer since 2012, we sell a range of homeware, kitchen, garden and outdoor, pet, office and car products to our U.K. customers across our six brands: HOMCOM, Outsunny, PawHut, Vinsetto, kleankin and DURHAND. We offer: Free UK delivery, 30 day Product Return Policy ( terms & conditions to apply), Unbeatable Prices in the Online Market.

Aosom UK | Home Furniture, Garden Furniture, Pets, Sports, Baby

Written by the company

Customers love us because:
We offer free delivery on all orders. We dispatch within 1 working day! We are UK based! We offer customer service support Monday to Friday and online chat!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

17k reviews

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4.4

All reviews

(16,766)

3,777 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The chair is excellent and well…

The chair is excellent and well designed but the assembly instructions are pathetic and the assembly not easy, the holes in the fabric do not easily align with the no screw holes in the tubular frame.

20 July 2026
Rated 1 out of 5 stars

Bad.

Please don't buy a gazebo from this company. Their product is substandard. I wish this would let me put up photos of the state my gazebo ended up in.

7 May 2026
Unprompted review
Aosom UK | Online Store logo

Reply from Aosom UK | Online Store

Dear Janita,
Thank you for taking time and share your valuable feedback with us.
We are sorry to hear that you have received the item with an issue and did not meet the expectation related to the Quality concern of the item which we always aim to provide. Please accept our sincere apology for the inconvenience that the product item and its condition just cause you a frustration for you.
Your feedback is important to us and this has been shared with our relevant team for the future reference and inform them about the situation, frustration and inconvenience you have been through.
Once again please accept our sincere apology for the inconvenience.
Kind Regards,
After Sale Team

Rated 5 out of 5 stars

Great priced gazebo and good quality/sturdy

Fast delivery as notified at purchase point, item matched online description, quality of item was very good, but horizontal joint holes should be smaller or a larger screw bolt to enable sleeved joints to be tightly nipped together, other than this one point we are really impressed with gazebo and the price was great.

9 July 2026
Rated 1 out of 5 stars

Provided bad advice on parasol cover

I contacted this company to ask which parasol cover to buy for one of the models they also sell. I was sent a specific link which I bought. When it arrived it was too small. Customer service are not resolving my complaint and are expecting me to be out of pocket for bad advice given by then. This is the first time I have bought from this company and I won’t be buying from them again

18 July 2026
Aosom UK | Online Store logo

Reply from Aosom UK | Online Store

Dear LM,
Please accept our sincere apology for the inconvenience you have faced about the order item which you have placed from our side for your existing order and we are sorry to hear that after receiving the basic details from our side, even after that the item could not fit with your existing order, which for sure either a human error or system glitch which caused to inform you about a product which just ended up with unfit with the item.
After reviewing your case, we accepted responsibility for this issue, and your refund has now been processed. Please allow a few working days for the funds to reach your original payment method, depending on your payment provider.
Your feedback is extremely important to us, and we have shared your experience with the relevant team to help prevent similar issues from occurring in the future.
Once again, we sincerely apologise for the inconvenience caused and appreciate you bringing this matter to our attention.
Kind Regards,
After Sale Team

Rated 4 out of 5 stars

Sun Umbrella

It arrived on time and good size. Am now looking for a weather proof cover to fit over the umbrella
On arrival there was cancer as part of the box was damaged so wondered if there would be damage to the actual material of the umbrella. Thankfully there was only a couple of very small holes, which I will live with rather an have tha hassle of returning it

18 July 2026
Rated 4 out of 5 stars

Delivery was very quick and packaged…

Delivery was very quick and packaged very well, the dog pushchair is exactly as described, the reason I’ve knocked off one star is that the tyres weren’t pumped up enough and their was no pump to rectify this. Then when I tried to pump them up one would not pump up, it just kept going down. Raised this with customer service who I will add were quick to respond but it would be good to actually talk to someone. They offered a discount but since then I have noticed all the tyres go down very quickly. Apart from that it’s a good buggy but as I’m 72 it’s hard for me to keep pumping the tyres. So for me probably not the best decision.

10 July 2026

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