Product was good. Solid at a reasonable price and looks attractive. Assembly instructions were generally quite clear (does take over 2 hours to assemble and needs a 2nd person at some stages). Much b... See more
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Review summary
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Nice little unit which fit its purpose. Reasonable quality for the price. Fairly basic to construct flat pack and easy follow instructions. Skimped on screw covers which if you use what is provided sp... See more
Good product, good price and quickly delivered. Would be 5 stars but small amount of damage - possibly transit damage either en-route from China or locally in UK
This is a good company selling keenly priced equipment. I had a change of heart after ordering and delivery and requested a refund. The company offered me a discount if I kept the goods instead of ret... See more
Company details
- #288 of 396 best companies in Home Furniture Shop
- #13 of 22 best companies in Department store
- #73 of 122 best companies in Garden Furniture Shop
- #224 of 262 best companies in Pet shop
- #86 of 110 best companies in Toy shop
Written by the company
An online e-commerce retailer since 2012, we sell a range of homeware, kitchen, garden and outdoor, pet, office and car products to our U.K. customers across our six brands: HOMCOM, Outsunny, PawHut, Vinsetto, kleankin and DURHAND. We offer: Free UK delivery, 30 day Product Return Policy ( terms & conditions to apply), Unbeatable Prices in the Online Market.
Aosom UK | Home Furniture, Garden Furniture, Pets, Sports, Baby
Written by the company
- Customers love us because:
- We offer free delivery on all orders. We dispatch within 1 working day! We are UK based! We offer customer service support Monday to Friday and online chat!
Contact info
1 Northampton Cross Logistics Park, NN4 9FH, Northampton, United Kingdom
- 0800 240 4050
- aosom.co.uk
4.4
Excellent
17k reviews
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Terrible customer service
No problem with the first chair. I wanted to order another style and I emailed them to check its size the same colour. They replied yes it is go ahead and order. Basically it wasn’t the same at all. They then said it’s my fault for ordering the wrong number. I had to pay someone to put it together I’m disabled and the bin men took the box so how can I return? They just stopped emailing me. Terrible customer service.
6 July 2026
Reply from Aosom UK | Online Store
Dear Lorna,
Thank you for taking time and share your valuable feedback with us.
Please accept our sincere apologies for the inconvenience you experienced. We are truly sorry that you received incorrect advice regarding the chair, which resulted in you ordering a different style than you intended. We also understand the difficulties you faced with returning the item, particularly given your circumstances, and we regret the frustration this caused.
Your concerns were promptly shared with the relevant team, and we are pleased that the matter has now been resolved through a mutually agreed solution.
In addition, we have shared your feedback with the relevant department to ensure this issue is reviewed and to help prevent similar mistakes from happening in the future.
Kind Regards,
After Sale Team
Arrived quickly
7 July 2026
My outside lounger set came in 2 boxes…
My outside lounger set came in 2 boxes and a few days apart. The delivery men at DX were not very helpful and just dumped my parcels in my doorway. 1 of the boxes came with broken parts.
I looked for a phone number and found I had to email the company and someone would get back to me. I had that awful feeling that this problem was going to linger until the sun went away.
No. The service was fantastic and sorted in days. I’m very pleased with my lounge set and 100% happy with the service. I will definitely buy from Aosome again.
7 July 2026
Excellent service
Excellent service, a very fast delivery. The garden umbrella is a lovely bright blue colour and very good quality.
7 July 2026
Fast delivery really good quality gazebo
7 July 2026
Zero if it was possible
Ordered garden table and chairs, waited over a week but not delivered. Messaged 3 times to be told it was on its way, but didnt turn up. Contacted courier company who fed back that they hadnt received all the parcels so couldnt deliver. Phoned Aosom directly to be told, sorry table is out of stock but will get a refund in 7 - 14 days.! So no dining set, but holding on to my money for 3 weeks. Avoid!
14 July 2026
Unprompted review
Reply from Aosom UK | Online Store
Dear Thomas,
We are sorry to hear that you have faced an inconvenience in the delay of delivery of your item and caused a Cancellation of the Order. This is not the delivery and customer support service which we strive to offer our customers.
Unfortunately, due to unforeseen circumstances and exceptionally high demand, the item became unavailable before we were able to complete your order. As a result, we were unable to offer a replacement at
that time and had to process a refund instead. We also apologise for the inconvenience caused by the refund processing time.
Please be assured that your feedback has been shared with the relevant teams. We have highlighted the issues relating to stock availability, communication, and the delay in providing an appropriate resolution so that we can improve our service and help prevent similar situations in the future.
Kind Regards,
After Sale
Good product and price
Good product and price, and customer service experience was very positive.
8 July 2026
Very quick delivery
Easy to order, competitive price and very quick delivery, very good communication.
Would definitely buy from company again.
5 July 2026
Straight forward experience.
Straight forward ordering & easy to understand the ordering process.Kept well informed about delivery.Delivered as promised. Everything as you would won’t it.well done.
14 July 2026
Fantastic!
Fantastic! Ordered a tent and was apprehensive as I’ve not heard of this company before and was the cheapest on Google. Despite that the tent arrived within 48 hours of ordering and was in perfect condition and true to the image shown on site
Will definately be purchasing from this site again
14 July 2026
Late delivery/Poor Customer Service
Late delivery, Awful customer service team who send generic responses rather than individual response to the actual problem.
Nearly 2 weeks later still trying to arrange a return.
Save yourself the hassle and buy from someone else
6 July 2026
Reply from Aosom UK | Online Store
Dear Dan,
We are sincerely sorry to hear about your experience and apologize for the delay in delivery, as well as for the frustration caused by our customer service and the ongoing return process.
This is certainly not the level of service we strive to provide. We understand how disappointing it is to receive responses that do not fully address your concerns, and we regret that your return has taken longer than expected to arrange and as we have checked, the relevant team had arranged the Collection for 2026-07-14 but upon your request now the collection has been re-arranged for 2026-07-16.
Your feedback is extremely valuable to us and has been shared with the relevant team for review so we can improve both our communication and our after-sales service.
Thank you for taking the time to share your experience, and we sincerely apologize for the inconvenience caused.
Kind Regards,
After Sale Team
am very pleased with the product I…
am very pleased with the product I ordered and the very fast delivery! I recommend it.🥳
14 July 2026
GARDEN PLANT TRELLISES Great value…
GARDEN PLANT TRELLISES Great value good quality easy to assemble fast delivery service would buy from them again .
6 July 2026
Good quality product for a reasonable…
Good quality product for a reasonable price, easy to arrange delivery and good professional service
13 July 2026
DO NOT PURCHASE FROM HERE
Half an order arrived. Had to fight with numerous staff members all telling me differing lies. Absolute joke of a company. No customer care at all.
6 July 2026
Reply from Aosom UK | Online Store
Dear Carol,
Thank you for taking the time to share your experience, and we sincerely apologize for the inconvenience caused.
We understand how frustrating this situation must have been, and this is certainly not the level of service we aim to provide. Please accept our sincere apologies for the disappointment caused.
Apologize for the inconvenience caused by receiving only part of your order and the inconsistent information you received from our customer service team.
Your feedback is greatly appreciated and has been shared with the relevant team for review. It will help us improve our communication and the overall service we provide to our customers.
Thank you for taking the time to share your experience, and we sincerely apologize once again for the inconvenience.
Kind Regards,
After Sale Team
The button won't work so cannot put the…
The button won't work so cannot put the parasol down
13 July 2026
Reply from Aosom UK | Online Store
Dear Zoe,
We are sorry to hear that the button on your parasol is not working, preventing you from closing it. Please accept our sincere apologies for the inconvenience this has caused.
This is certainly not the level of quality or service we aim to provide to our valued customers.
Thank you for taking the time to share your valuable feedback with us. Your comments have been forwarded to the relevant team for review and will help us improve our products and services in the future and will try their best to contact you to get resolve this issue.
We sincerely apologize once again for your experience and appreciate your feedback.
Kind Regards,
After Sale Team
It arrived damaged and you took ages to…
It arrived damaged and you took ages to sort it out cost me a lot of money as had a firm booked to put it up and then it turned up damaged but to late to cancel
13 July 2026
Reply from Aosom UK | Online Store
Dear Aubrey,
Thank you for taking the time to share your valuable feedback with us.
We sincerely apologise for the inconvenience caused by receiving your item in a damaged condition and for the delay in resolving the issue. We understand how frustrating it must have been, especially as you had already arranged and paid for a professional installation service that could not be cancelled in time.
This is not the level of product quality or customer service we strive to provide. Please be assured that your feedback has been shared with the relevant teams to review both the handling of your case and the condition in which the item was delivered. We are committed to improving our processes to help prevent similar situations in the future.
Kind Regards,
After Sale Team
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