Apartment List Reviews 

384
•
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Apartment list sent a invoice to my apartments for a apartment that they did not help me find. I found my apartment through FindMyNextApartment. Apartment list sent a invoice to get paid for finding t... See more

Company replied

Rated 2 out of 5 stars

I think it’s a great concept but I REALLY don't like that they sent viewing requests through to apartment buildings that I liked. I had ZERO knowledge that that is what they do. Now all these places... See more

Company replied

Rated 1 out of 5 stars

We got multiple emails from Taylor that there were units available at this apartment complex and listed times available. We tried calling the apt complex and finally went over there, there were no uni... See more

Company replied

Rated 2 out of 5 stars

Pros: found legitimate rentals that met my criteria Cons: Relentlessly spammed me with emails suggesting apartments which have obvious dealbreakers: way above my budget, or banning pets. Criteria... See more

Company replied

Company details

  1. Apartment Letting Agency
  2. also in
  3. Internet marketing service
  4. Property Rental Agency

Written by the company

At Apartment List, we’re on a mission to find every renter a home they love and the value they deserve. As the fastest-growing online rental marketplace in the US, our platform takes the time to understand your preferences and seamlessly surface your perfect match. Say goodbye to endless lists of properties and hello to apartments specifically curated to your wants and needs. After all, you shouldn’t settle on your next home – you should love it! To date, we’ve helped nearly 1 million families find a home they love, and we’re just getting started.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

384 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 73% of negative reviews

Typically replies within 1 month

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1.6

All reviews

(384)

20 reviews in the last 12 months

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Rated 1 out of 5 stars

Scumbags.

Requires you to make an account in order to view apartment listings, but doesn’t inform you of this requirement until you have already completed a time consuming survey. Total scumbag behavior, would never use their service on principle.

To your reply: you did not in fact ask for my information up front, you waited until I had already completed a time consuming survey, as I noted in my review. Don’t lie about the way your service works.

5 September 2024
Unprompted review
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Reply from Apartment List

Hello! Thank you so much for taking the time to write a review and share your feedback: I'm sorry to hear you had a negative experience using our platform. Apartment List strives to create a curated research experience, rather than just giving you a data dump of apartment options. Therefore, we ask for information up front so we can do the heavy lifting to find you a home you love. As we offer this service free to our renters, we rely on tracking leads in order to get paid by the properties for these services. Therefore, we do need to verify this information before we can proceed. We appreciate you sharing your sentiment, though, and I will pass your feedback along to our product team! -Melissa, Customer Experience

Rated 1 out of 5 stars

Filters completely disregarded

This is the single worst apartment hunt site I have ever had the displeasure of using. You set a max price of $1600/month? F*** you, here's 50 results for $2k. Check some amenities? Great, now you went from 700 results to 750 for some god damn reason. If an apartment doesn't fit some specific criteria that you set, they'll still show it to you and there's no way to turn that off.
Single most useless piece of sh!t website ever. Use Apartments.com or Zillow or RentCafe or something.

9 July 2024
Unprompted review
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Reply from Apartment List

Hi Michael, thank you for your review and feedback! At Apartment List, we "flex" on budget and location to maximize the amount of apartments you see that meet the maximum number of your search criteria. As part of our matchmaking process, you can press "nope" on listings you're not interested in, including listings outside your budget, so that we know to show you less listings like them. I appreciate you taking the time to share your experience, and will pass along your feedback to our product team! Warmly, Melissa, Customer Experience

Rated 1 out of 5 stars

Ridiculous recommendation

I did take a second look at The Alexander then read reviews on Yelp – an unheard of 17 one stars out of 36. Clearly, a narrow escape from a nightmarish life of cockroaches – mold - unruly kids – double the number of residents allowed in apartments – broken security gates – landlord jacks up fees w/ no recourse – and many more horrors.
Needless to say, apartment list.com has lost all credibility. Moreover, I already had found and discarded all of the apartments except one that apartmentlist.com recommended. What a sham. Please remove my email address from your records.
Following is my edit after apartmentlist.com replied to my review. Note that I appreciate apartmentlist.com's courteous reply to my review including their explanation and considerate offer to delete my account. Perhaps my review will encourage enhanced vetting of entities upon which apartmentlist.com relies for its recommendations.

5 July 2024
Unprompted review
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Reply from Apartment List

Hi Barbara! I'm sorry you encountered a listing on Apartment List that didn't meet your standards. We work hard to partner with property management companies across the country who share our values. Unfortunately, while we perform initial data validations, we rely on these partners to verify the credibility of their listings. If you could please contact support@apartmentlist.com with the information you used to create your account, I'd be happy to delete it for you. -Melissa, Customer Experience

Rated 1 out of 5 stars

Not sure why everything is so goddamn…

Not sure why everything is so goddamn expensive exclusively on this website. Don't even bother looking for housing here if you are looking for a better deal, every single listing on here is atleast a thousand dollars more than any comparable listings I've seen on other services in the same area. Seems like they are raising the price that the landlord gave them to collect a finders fee, completely disingenuous

13 June 2024
Unprompted review
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Reply from Apartment List

Hi Zach! Thank you so much for your review and feedback. We typically integrate with our partners systems so that pricing can be updated multiple times/day. However we also partner with data providers for smaller units across the country who share our values. While we perform basic data validation, we rely on those partners to verify the accuracy of their listings. If you would like to send me any of the links or property names, I'm happy to look into if there is a larger issue going on: you can reach our team at feedback@apartmentlist.com. -Melissa, Customer Experience

Rated 1 out of 5 stars

Data mining scam site…

Asks way too many personal questions then gives no results unless you verify personal information. This site is nothing more than a data mining scam. Stay away.

24 April 2024
Unprompted review
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Reply from Apartment List

Hi John! Thank you for your review and feedback. At Apartment List, we value your privacy and only use the information you provide to curate apartments you'll love. That said, I will pass your feedback on to our product team! -Melissa, Customer Experience

Rated 5 out of 5 stars

Apartment

Booked an apartment in manila on the 2 Feb for 4 days through booking com paid 414 euro u was supposed to be a 2 bedroom apartment and two bathrooms all it was one Room owner refused to meet me there was also a pet fee thrown in of 1500 peso don't know what that was all about left next morning went somewhere else this was a total scam was offered something next morning which I refused 185 euros has been paid in to my account since 5 j still out of pocket 250 euro the apartment has since been of website n my problem is with booking com have had no satisfaction have written to them recently as it almost impossible to contact them have it designed that way ps don't book apartment with booking com if anything goes wrong they won't refund

6 February 2024
Unprompted review
Rated 1 out of 5 stars

Complete scam --- runs personal…

Complete scam --- runs personal questions and instead of showing available apartments, asks for more personal data. It's almost impossible to screw up looking for apartments, but this group found a way to demand data, more data and then add no value while wasting my time.

21 March 2024
Unprompted review
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Reply from Apartment List

Hi Paul! Thank you so much for taking the time to review and provide feedback. At Apartment List, we value your privacy and only use the information you provide to curate apartments you'll love. It's our goal to match renters with their perfect apartments, and I'm sorry to hear you weren't a fan of our matchmaking quiz and match process. I will pass your feedback on to our product team, thanks again! -Melissa, Customer Experience

Rated 2 out of 5 stars

Prepare for spamming!

Lots of great properties, but you will be massively spammed. Use other sites.

2 March 2024
Unprompted review
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Reply from Apartment List

Hi Jim! If you match with a property and our algorithm finds that you are a good match for them as well, there will be a pop-up asking if you would like us to connect you with the property. If you click "Yes" we will send your information over, but if you click "No, thanks" then we won't. Our apologies if that wasn't clear! If you are being contacted by any property you can unsubscribe with them directly.

Rated 4 out of 5 stars

I moved to a new city and didn't know…

I moved to a new city and didn't know where to look for an apartment. This site asked me questions about my preferences and matched with a better suited places. I wish they had more listings to match my needs with.

2 December 2023
Unprompted review
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Reply from Apartment List

Hi Gavin! We value and appreciate your feedback and are so glad that you enjoyed your Apartment List experience! Please let us know if there is anything else we can do for you and good luck in your new city!

Rated 1 out of 5 stars

Dear Apartment List PM

If your PMs read this, your onboarding flow was one of the worst I've ever experienced. I answered 15+ questions about what I was looking for, then was forced to give a fake phone number, then had to click through a demo how to use your product that I couldn't skip. I still haven't gotten any value from clicking on your ad and am going elsewhere. There are 20 other competitive products I could use - try providing users some value by showing apartments instead of showing off every feature you've shipped in the last year

22 December 2023
Unprompted review
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Reply from Apartment List

Hi Cameron, we value and appreciate your feedback. We strive to give renters the best possible experience when searching for their new home and are continually making improvements to our product. I will pass your feedback along to the rest of the team. Thank you!

Rated 5 out of 5 stars

Free Consultation

Unlike other sites, it doesn't seem to discount renters seeking the cheapest of places, and genuinely helps all income ranges for free, from a renter's perspective. The ONLY thing I think it could possibly do better is to not let the Avail platform (company) to so easily solicit apartmentlist users, because Avail's security of the data it asks for before a property's "manager" will even interact with a potential renter is dubious. If apartmentlist were smart, it would offer the same service as Avail while guaranteeing users that their personal info be kept in a sort of "escrow" from property "managers" until and unless said managers and their postings are vetted as legitimate AND create a "rentability" scale for potential renters that property managers can trust so that renters' personal informations do not HAVE to be disclosed to anyone but the secure site that apartmentlist guarantees renters to maintain.

24 November 2023
Unprompted review
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Reply from Apartment List

Hi Sean! We value and appreciate your extensive feedback. We strive to give renters the best possible experience when searching for their new home and are continually making improvements to our product. I will pass your feedback along to the rest of the team. Thank you!

Rated 1 out of 5 stars

This site just wants your information…

This site just wants your information to sell to apartment companies. I signed up (because I had to after their questionnaire to see my results) and then I was suddenly bombarded with emails and texts from apartment companies that I never reached out to.

1 November 2023
Unprompted review
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Reply from Apartment List

Hi Rob! I'm sorry you haven't enjoyed your Apartment List experience. When you like properties, if it was a good match on both ends, we let you know via a prompt that asked if you would like to be connected to that property. If you select "Ok, Thanks" on that prompt , that is why you are receiving emails from some of the properties that you viewed. Since those emails don't come from us, you will have to unsubscribe from those directly with those properties. Thank you!

Rated 1 out of 5 stars

Need to focus on affordable housing

Need to focus on affordable housing. It's frustrating when you have a sight that only deals with unethical rents for housing it makes the customer's stress level rise. It needs to be more working class friendly instead of super rich friendly.

26 October 2023
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Reply from Apartment List

Hi Trinnice! As each individual property differs in its policies and what it does or does not accept in terms of housing programs, the best thing to do is to reach out to the property directly. You can send them a message by clicking on the message button at the top of the listing or access their number by clicking the phone icon.

Rated 5 out of 5 stars

I do like the updates

I do like the updates, but they’ve started showing me apartments that are definitely out of my price range.

Thanks to the company for responding. I now Thumbs down the suggestion and they are going away.

24 October 2023
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Reply from Apartment List

Hi Monica, I understand you’ve received some listings that are outside of your preferred budget. We create different categories of matches, some of which broaden the budget of your search in order to provide more options for you. You can skip those categories entirely or just click the “thumbs down” button on those listings. They’ll be moved to your “not for me” category!

Rated 5 out of 5 stars

Very helpful

Very helpful! Constantly sending me notifications on apts available, that I like.

26 October 2023
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Reply from Apartment List

Hi K! We are so glad that we can help with your apartment search!

Rated 5 out of 5 stars

Very helpful

26 October 2023
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Reply from Apartment List

I'm so glad Apartment List has been a helpful tool in your apartment search!

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