Apartment List Reviews 

384
•
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Apartment list sent a invoice to my apartments for a apartment that they did not help me find. I found my apartment through FindMyNextApartment. Apartment list sent a invoice to get paid for finding t... See more

Company replied

Rated 2 out of 5 stars

I think it’s a great concept but I REALLY don't like that they sent viewing requests through to apartment buildings that I liked. I had ZERO knowledge that that is what they do. Now all these places... See more

Company replied

Rated 1 out of 5 stars

We got multiple emails from Taylor that there were units available at this apartment complex and listed times available. We tried calling the apt complex and finally went over there, there were no uni... See more

Company replied

Rated 2 out of 5 stars

Pros: found legitimate rentals that met my criteria Cons: Relentlessly spammed me with emails suggesting apartments which have obvious dealbreakers: way above my budget, or banning pets. Criteria... See more

Company replied

Company details

  1. Apartment Letting Agency
  2. also in
  3. Internet marketing service
  4. Property Rental Agency

Written by the company

At Apartment List, we’re on a mission to find every renter a home they love and the value they deserve. As the fastest-growing online rental marketplace in the US, our platform takes the time to understand your preferences and seamlessly surface your perfect match. Say goodbye to endless lists of properties and hello to apartments specifically curated to your wants and needs. After all, you shouldn’t settle on your next home – you should love it! To date, we’ve helped nearly 1 million families find a home they love, and we’re just getting started.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

384 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 73% of negative reviews

Typically replies within 1 month

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1.6

All reviews

(384)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I like the response ykm

I gif s hokd of your system you got back with me in no time I like the response se time

13 September 2023
Apartment List logo

Reply from Apartment List

We are so happy you are having a positive experience. Customer service is very important to us!

Rated 5 out of 5 stars

Easy process

The process is easy, fast and the communication is great.

13 September 2023
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Reply from Apartment List

Hi Teneka! We value and appreciate your feedback and are so glad that you are enjoying your Apartment List experience! Please let us know if there is anything else we can do for you!

Rated 5 out of 5 stars

the flood zones, and security

the amenities' such as" walk in closets, space up to date appliances. upgrade property, Courtesy officers,
and beautiful bathrooms, and pantry in kitchen, with accessible covered parking, clubhouse, gas/electric fireplace, landscaping, pool, package items secure at leasing office.

13 September 2023
Rated 1 out of 5 stars

I was looking for apartments in…

I was looking for apartments in Spencerport NY and Rochester NY keeps coming up

13 September 2023
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Reply from Apartment List

Hi, I understand you’ve received some listings that are outside of your preferred location. We create different categories of matches, some of which broaden the location of your search in order to provide more options for you. You can skip those categories entirely or just click the “thumbs down” button on those listings.

Rated 1 out of 5 stars

It's like Tinder for apartments. Gross.

It's like Tinder for apartments and it's absolute garbage. I couldn't bear more than a few minutes on the site to see if most the results are sponsored or not, but it kept giving me results that were not at all close to the parameters I set.

The site "guides" you through so much stuff and requires sign-up and personal info given in order to see ANY results. The whole thing just feels GROSS.

29 August 2023
Unprompted review
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Reply from Apartment List

Hi Cory, I'm sorry you didn't have the best experience using our platform but we appreciate your feedback. We strive to give renters the best possible experience when searching for their new home and are continually making improvements to our product. I will pass your feedback along to the rest of the team. Thank you!

Rated 1 out of 5 stars

What a joke this site was

What a joke this site was. I went on looking for my daughter, I put in her budget and it kept showing me places $350 - $600 over her budget????? It was ridiculous.
Then when it's trying to get your profile it stated it was going to show a number of units and to put if I liked it or not. As soon as I "attempted" to merely view the first one it immediately took it away and stated something along the line of "Great now we have an idea as to your likes"???? I didn't even get to view it.
I wouldn't get on this site again if you paid me. Why the heck would you show units over someone's budget??

6 August 2023
Unprompted review
Apartment List logo

Reply from Apartment List

Hi Cathy, I'm sorry you didn't have the best experience using our platform but we appreciate your honest feedback and review. We create different categories of matches, some of which broaden the budget of your search in order to provide more options for you. We also totally understand not being able to flex beyond your budget so you can skip those categories entirely or just click the “thumbs down” button on those listings. They’ll be moved to your “not for me” category. We hope you will give us another chance to help with your apartment search.

Rated 5 out of 5 stars

I am new to the Residences at 3000…

I am new to the Residences at 3000 Bardin. Ashley (Ash) was the greatest. She was patience and kind assisting me through the process. Ashley (Ash) thank you for your guidance in getting me in my new home. You are the greatest! If you looking for a new home please ask for Ashley (Ash). You will love her.

21 June 2023
Unprompted review
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Reply from Apartment List

Hi Vanessa! We are so glad you enjoyed your experience with Residences at 3000 Bardin. I'm sure the rep Ashley would greatly appreciate it if you left her a direct review on their properties website. Thank you again for the kind words!

Rated 5 out of 5 stars

Accurate and up to minute updates for…

Accurate and up to minute updates for rent specials, price and availability. All within my search criteria that I had provided. I always checked with actual rental site and it was 99% accurate compared to the other sites I've used.

2 June 2023
Unprompted review
Apartment List logo

Reply from Apartment List

Hi Anthony! We value and appreciate your review and are so glad that you are enjoying your Apartment List experience! Please let us know if there is anything else we can do for you!

Rated 5 out of 5 stars

Right now i have seen some lists

Right now i have seen some lists, just not the right fit yet. I am in hopes to find a 3 room place close to in town, so I can walk to a breckfast restraunte and food store. Shelburne falls, Greenfield or Northampton area.
Thankful for any help.

Herbert A. Libby

23 May 2023
Rated 3 out of 5 stars

Wish it kept data

Wish it kept Tracy of those you have messaged or planned tour with, get confusing when you look at so many.

23 May 2023
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Reply from Apartment List

LaL, thank you for your review and suggestion. I will notify the rest of the team.

Rated 5 out of 5 stars

I had a great experience the website is…

I had a great experience the website is easy to use. I found an apartment I really like. I just hope and pray that I get. Like the saying goes leave everything in God’s hands.

23 May 2023
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Reply from Apartment List

Ikeda, we're so glad we could help you find a home you love!

Rated 5 out of 5 stars

My Personality has been captured in an App…

Your App has the best way to keep myself and others safe while using the App and it is an easy way to look for their next living situation because of the many, many options that are given to narrow your search if you use the filters. The creator captured a way to look at properties that only fit your individual lifestyle. I’ve been using this APP for a few months and have finally decided that I found exactly what I’m looking for. I hope everyone enjoys using this APP as much as I do/did.

23 May 2023
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Reply from Apartment List

Shaleena, we're so glad our platform has helped you find a home you love, thank you for your amazing review!

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