Apartment List Reviews 

384
•
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Apartment list sent a invoice to my apartments for a apartment that they did not help me find. I found my apartment through FindMyNextApartment. Apartment list sent a invoice to get paid for finding t... See more

Company replied

Rated 2 out of 5 stars

I think it’s a great concept but I REALLY don't like that they sent viewing requests through to apartment buildings that I liked. I had ZERO knowledge that that is what they do. Now all these places... See more

Company replied

Rated 1 out of 5 stars

We got multiple emails from Taylor that there were units available at this apartment complex and listed times available. We tried calling the apt complex and finally went over there, there were no uni... See more

Company replied

Rated 2 out of 5 stars

Pros: found legitimate rentals that met my criteria Cons: Relentlessly spammed me with emails suggesting apartments which have obvious dealbreakers: way above my budget, or banning pets. Criteria... See more

Company replied

Company details

  1. Apartment Letting Agency
  2. also in
  3. Internet marketing service
  4. Property Rental Agency

Written by the company

At Apartment List, we’re on a mission to find every renter a home they love and the value they deserve. As the fastest-growing online rental marketplace in the US, our platform takes the time to understand your preferences and seamlessly surface your perfect match. Say goodbye to endless lists of properties and hello to apartments specifically curated to your wants and needs. After all, you shouldn’t settle on your next home – you should love it! To date, we’ve helped nearly 1 million families find a home they love, and we’re just getting started.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

384 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 73% of negative reviews

Typically replies within 1 month

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1.6

All reviews

(384)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Emails from Apartment show me what i am…

Emails from Apartment show me what i am looking for and that helps me when not having enough time to go through all apattments in my area.

26 January 2023
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Reply from Apartment List

Thank you Maricela for your review! If you ever need anything, don't hesitate to reach out to feedback@apartmentlist.com!

Rated 5 out of 5 stars

Apartment List always keeps me informed…

Apartment List always keeps me informed about my apartment interest and suggestions for others in my range. Most relevant are the full descriptions and the automatic contact with the apartment management. Also is very useful tracking the movements of the prices.

25 January 2023
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Reply from Apartment List

Hi Juan, thanks for your review! We are so glad that you are enjoying your Apartment List experience! Please let us know if there is anything else we can do for you!

Rated 4 out of 5 stars

App was good

App was good, but could be more user friendly by only recommendation places that fit search filters, not giving more expensive and other location options. Also, couldn’t figure out how to go back and select a place to add to my list if I accidentally “noped” it.

7 January 2023
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Reply from Apartment List

Hi Tracy, we value and appreciate your feedback. We strive to give renters the best possible experience when searching for their new homes and are continually making improvements to our product. I will pass your feedback along to the rest of the team. Thank you!

Rated 5 out of 5 stars

genuine results

there are always genuine matches that follow what you've listed and almost every listing is accurate and in your price range

25 January 2023
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Reply from Apartment List

Thank you for your review Peyton! If you ever need anything, don't hesitate to reach out to feedback@apartmentlist.com!

Rated 4 out of 5 stars

Helpful Shortcut time saver

Apartment list has been extremely helpful and they actually pay attention to one’s filter requirements.

13 January 2023
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Reply from Apartment List

Hi Kathleen! We value and appreciate your review and are so glad that you enjoyed your Apartment List experience! Please let us know if there is anything else we can do for you!

Rated 5 out of 5 stars

Super easy

It makes searching for certain criteria's so easy and if you like something the response is so quick.

25 January 2023
Rated 1 out of 5 stars

Garbage spammer

They'll send you endless spam without verifying the email address but you must log into the account you never made before you can unsubscribe.

Edit: I'm not emailing you to unsubscribe. It is your legal obligation to provide a working unsubscribe link in all marketing emails.

17 January 2023
Unprompted review
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Reply from Apartment List

Hi Ming, I'm sorry you haven't had the best experience using our platform. If you wish to unsubscribe, please email support@apartmentlist.com requesting to do so. Thank you!

Rated 1 out of 5 stars

WARNING do not sign up with this company. Almost impossible to get off their mailing list. They are like dog mess on your shoe.hen this company gets hold of your…

When this company gets hold of your email address they're almost impossible to get rid of. I live in the UK and have not signed up to rent or buy with this company in the US. This is the second time that they've got hold of my email address even though I've not expressed an interest in their company. I've spammed them but it now means that my spam box just fills up with emails from them. They're like dog mess on your shoe, difficult to get rid of. So every day I'll give them the lowest rating until they take me off their mailing list.

8 January 2023
Unprompted review
Apartment List logo

Reply from Apartment List

Hi Ann, I'm sorry you're experiencing this issue. Please send a message to support@apartmentlist.com with the email you will like unsubscribed and I will personally make sure this is taken care of. Thank you!

Rated 1 out of 5 stars

Major time waster

Been using this service for several weeks. I have time to find one but this is some of the WORST information ever. Three apartments e-mailed to say they would set up apointments. None did. A fourth one set up one only to cancel the very next day.

As for my searches, I set up about five zip codes in a general area with a range of rent needing to be paid. The price ranges I get are well OVER my range or in areas I don't even want to be near much less in my requested area.

Using apartmentlist.com takes much more time than I need to spend with it. I'm sure there's better sources. I'm hoping to find one.

23 December 2022
Unprompted review
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Reply from Apartment List

Hi Jim, I'm sorry you haven't had the best experience using our platform. We strive to give renters the best possible experience when searching for their new home and are continually making improvements to our product. I will pass your feedback along to the rest of the team. Thank you!

Rated 3 out of 5 stars

Rather frustrating finding an apt for…

Rather frustrating finding an apt for my budget!

18 December 2022
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Reply from Apartment List

Hi, I understand you’ve received some listings that are outside of your preferred budget. We totally understand not being able to flex beyond your budget so you can skip those categories entirely or just click the “thumbs down” button on those listings.

Rated 4 out of 5 stars

pricing

Agree that using this service is very helpful

16 December 2022
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Reply from Apartment List

Thank you for your review Ron! If you ever need anything, don't hesitate to reach out to feedback@apartmentlist.com!

Rated 4 out of 5 stars

Master

Thank you. Your lists are accurate and usable

15 December 2022
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Reply from Apartment List

Thanks for your review Bijan! We are so glad that you are enjoying your Apartment List experience!

Rated 5 out of 5 stars

Amazing Site!✨

Apartment List helped me find the most suitable place for me. They gave me quick and accurate listings, and had impeccable service!

15 December 2022
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Reply from Apartment List

We are so happy we could help you find a home you love! Thank you for your review! If you ever need anything, don't hesitate to reach out to feedback@apartmentlist.com!

Rated 1 out of 5 stars

I am not happy with the site

I am not happy with the site. Everytime I receive a email or alert it never has what I am looking for such as location, pricing etc. Hopefully it improves as I really need a new home.

13 December 2022
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Reply from Apartment List

Hi Seth, I'm sorry you haven't had the best experience using our platform. We strive to give renters the best possible experience when searching for their new home, and are continually making improvements to our product. I will pass your feedback along to the rest of the team. Thank you!

Rated 1 out of 5 stars

You only sent me apartments over my…

You only sent me apartments over my price range.

1 December 2022
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Reply from Apartment List

Hi Rebecca! I understand you’ve received some listings that are outside of your preferred budget. We create different categories of matches, some of which broaden the budget of your search in order to provide more options for you. You can skip those categories entirely or just click the “thumbs down” button on those listings.

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