Apartment list sent a invoice to my apartments for a apartment that they did not help me find. I found my apartment through FindMyNextApartment. Apartment list sent a invoice to get paid for finding t... See more
Company replied
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See what reviewers are saying
I think it’s a great concept but I REALLY don't like that they sent viewing requests through to apartment buildings that I liked. I had ZERO knowledge that that is what they do. Now all these places... See more
Company replied
We got multiple emails from Taylor that there were units available at this apartment complex and listed times available. We tried calling the apt complex and finally went over there, there were no uni... See more
Company replied
Pros: found legitimate rentals that met my criteria Cons: Relentlessly spammed me with emails suggesting apartments which have obvious dealbreakers: way above my budget, or banning pets. Criteria... See more
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Company details
Written by the company
At Apartment List, we’re on a mission to find every renter a home they love and the value they deserve. As the fastest-growing online rental marketplace in the US, our platform takes the time to understand your preferences and seamlessly surface your perfect match. Say goodbye to endless lists of properties and hello to apartments specifically curated to your wants and needs. After all, you shouldn’t settle on your next home – you should love it! To date, we’ve helped nearly 1 million families find a home they love, and we’re just getting started.
Contact info
575 Market Street, Suite 721, 94105, San Francisco, United States
- info@apartmentlist.com
- apartmentlist.com
1.6
Bad
384 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Apartment List does the search for you.
Apartment list lets me choose apartments to compare and offers to put me in contact with the leasing offices, They also follow up with new compatible listings While I'm still searching.
23 May 2023
Reply from Apartment List
Andres, we value and appreciate your feedback and are so glad that you are enjoying your Apartment List experience!
Bate and Switch
23 May 2023
Reply from Apartment List
Gustaf, I'm sorry you did not enjoy your Apartment List experience. Please feel free to email support@apartmentlist.com with any concerns so we can turn this around and help you find a home you love.
Good experience
Good experience, get to look for apartments within price range with amenities. You send a updated list regularly to email. Sendmessages to property management.
Thank you
23 May 2023
Reply from Apartment List
We're happy you are enjoying your Apartment List experience!
It really narrows down my choices and…
It really narrows down my choices and even suggests some choices I may have left out!
23 May 2023
I have never been so fed up
I have never been so fed up! I signed up for apartment list because I was having a very hard time finding apartments that suited my specific needs and I figured I would give it a try. Soon after joining and not indicating ANY interest in ANY apartments at all, I get SPAM emailed by dozens of apartments that do not fill my criteria at all asking fi I want a tour etc. and it could not waste my time more. Not only did apartmentlist not help me find what I wanted but all the places I don't want keep reaching out to me (5+ emails PER apartment) and these emails are stated in a way that guilt you into feeling like you need to respond although they had no right to email you in the first place. DO NOT signup
23 March 2023
Unprompted review
Reply from Apartment List
Hi Katrina, I'm sorry you did not have the best experience using our platform. We strive to give renters the best possible experience when searching for their new homes and are continually making improvements to our product. I will pass your feedback along to the rest of the team. Thank you!
Web site looks nice but never populates…
Web site looks nice but never populates with listings. Other reviews seem to indicate that I'll be pestered.
24 March 2023
Unprompted review
Reply from Apartment List
Hi rp! To populates listings, if you have already completed our quiz with these preferences, you can view your matches on our app or through the website. If you haven't completed our quiz, start there! You will be able to set your preferences and get matches based on that!
Nothing is good about this website
Nothing is good about this website. It is glitchy and doesnt generate any apartment leads. Lose my contact.
23 March 2023
Unprompted review
Reply from Apartment List
Hi Lauren, I'm sorry you didn't have the best experience using our platform. Please email feedback@apartmentlist.com if you would like to be unsubscribed.
Guidance
Apartment list will help guide you to a place and the home that suits your needs.
6 March 2023
Reply from Apartment List
Thank you for your review! If you ever need anything, don't hesitate to reach out to feedback@apartmentlist.com!
Reply from Apartment List
Yvonne, we're so happy you like this function! Customizing your search makes it easier to find a home you love!
I like that I can view all of the…
I like that I can view all of the apartments in a specific area and narrow them down by criteria I set. I also like that Apartment List will either generate or allow me to customize a message to potential places. It's great.
6 March 2023
Reply from Apartment List
We are so glad that you are enjoying your Apartment List experience! Please let us know if there is anything else we can do for you!
Well you asked people to tell you what…
Well you asked people to tell you what they need but you just give them anything. This is my problem with the site.
6 March 2023
Reply from Apartment List
Hi Angela, I understand you’ve received some listings that are outside of your preferences. At Apartment List, we like to give you options. So we create different categories of matches, some of which broaden your search in order to provide more options for you. You can skip those categories entirely or just click the “thumbs down” button on those listings. They’ll be moved to your “not for me” category.
Staying in price and my location area…
Staying in price and my location area was important. Wish you had more options
6 March 2023
Still looking
6 March 2023
Not enough info given
Not enough info given . If Apts are not available NOW you go on a waiting list. Some one who needs housing NOW is mis - led. Application fees are some what if a scam, they make $50. On every app but only they make out not the one looking for housing.
6 March 2023
Reply from Apartment List
Hi Robert, I'm sorry you haven't had the best experience with the properties directly. Please feel free to reach out to us at feedback@apartmentlist.com with your concerns so we can assist.
Reply from Apartment List
Thank you for your review, Steven! If you ever need anything, don't hesitate to reach out to feedback@apartmentlist.com!
Good daily mails
6 March 2023
Nothing about Apartment List is great
Nothing about Apartment List is great. i am a property Manager and I truly believe believe this company is a scam. Its a bottom feeder. Its reaps large locating commissions on the backs of all the other large apartment online advertising companies. While doing absolutely nothing. Would not recommend to any business EVER.
1 January 2023
Unprompted review
Reply from Apartment List
Hi Christina, I'm sorry you haven't had the best experience using our platform. Properties use our platform to list their available units and our goal is to generate matches for users based on our inventory and your preferences. Please feel free to reach out to feedback@apartmentlist.com if you ever have an issue, questions or concerns.
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