Apcoa Parking Reviews 1,696

Maybe you can openly tell US about your connections to governs? There are none; Riiiight?

Total scam. The exit sign at Allum showed my plate and 'Free of Charge,' yet I still received a paper invoice with a 60 SEK fee. The app never showed an active session, making it impossible to pay on-site. This feels like a predatory way to force invoice fees on customers. To make matters worse, their customer service is incredibly rude and unprofessional. They aren't there to help, only to collect fees.
Avoid APCOA if you can.

I payed a parking ticket ar AUH when I got home I now received an additional bill for payong 300% more for the same parking time for exactly the sme parking place and time. With 300% extra I guess that we all could make a company prosper.
What a scam.

The app is bad. It didn't register my parking and I got clamped later. When I appealed with evidence, they replied with usual scripted response.
By reading other reviews, it seems like they are aware of this issue and not fixing it as works in their favour. The call centre agent was also aware of this issue but said, call us to make a payment next time.
This is a company built on scamming people for money and wasted time with clamping.

The first notice of my parking charge is when the debt recovery steps in , so now it’s £155 BUT……never received the charge in the FIRST place and now it’s doubled!
VERY unfair Mr Apcoa!

We paid for parking at Warwick Uni Unfortunately we forgot to input the exact car reg properly as we were struggling with the website and rushing a little. A few weeks later we get a parking ticket. Spoke to the customer service person who was actually helpful, explained that we’d paid but imputed the wrong dets by mistake. She reassured us and said we’d probably be ok, just to write down exactly what happened, show our receipts etc. Did all this, proof of purchase and still charged £20. So we paid for a ticket as necessary, provided proof but not good enough. Thanks APOCA. Certainly not a cynical money grubbing business are we.

Massive scam, if you forget to pay before the next day at mid night they charge you a £100 fine. Absolutely ridiculous to not offer any onsight alternative and to have such a short window. Clearly shows that all they care about is stealing as much money from visitors as possible!

Unbelievable difficult system. App kept crashing and website was difficult to use. Inconvenient renewal times. Parking ran out at 2:30am and the only option was to pay for 2 extra days of parking despite only needing 5 extra hours.
Potentially the least user friendly system I have ever encountered.

the app is useless, 3 different occasions i have tried to pay in a station car park ,missed a train as all the different ways ii tried to pay it declined my card. we used 3 different cards between 2 of us ..all declined i have more than £6.50. I have removed the app and changed the card after the first time it happened, it happened again and again. After waiting for quite a while for someone to answer the phone, i did speak to an english lady who was helpful as helpful as she could be, that is the only thing i would give a star for. It is like they have made it as difficult as possible to park.

AVOID. AVOID. AVOID
We paid online only to find NO SPACE when we got there and the carpark was being advertised as ‘pay on the day’…… so of course all spaces had been bought.
We called…… we got someone disinterested on the end of the line who told us to email. Oh yes we will…… and will be telling the world NOT to use this abominable excuse for a company. We should have been refunded immediately……. how absolutely UNACCEPTABLE.
COWBOYS would be a compliment!!!!

This company is appalling why the government le let's then operate is beyond me absolutely disgraceful

Predatory company, beware.

These people has nothing else to be doing in there spare time. I parked my car in Naas on Valentine's night. Of course coming back to see the car clamped. Also 125 euro to declamp your car is crazy people can not afford crazy prices.

just wanted to take a moment to sincerely thank Ashley for the immense help and support she gave me during a difficult time. Your customer service was truly second to none, and I am incredibly grateful for the patience, understanding, and professionalism you showed throughout

I received a Parking Charge from APCOA. Strange as I had paid the parking fee. I appealed with appropriate evidence and APCOA agreed. However there was no apology for wasting my time or their error.

This company does nothing but take hardearned cash for slight time infractions. They are lower than low, and below lawyers in the shitweasel stakes.
Trustpilot needs to provide the ability to give negative scores, to adequately provide balanced feedback about these bottomfeeders.

One star is generous. Had to apply to these after recieving a ticket for parking in a disabled space when my blue badge had slipt down the dashboard after shutting car door. I was on my own and due to disabilitt couldt reach it. It was still visable and my photo sent in proved so. I revieved no response until 8 months later i recieved a call saying i owed 190 to debt collectors. I again sent an email to this company stating that i hadnt recieved a response within the 30day period so had assumed they had struck pcn off! Again no response until i recieved a visit from a bailiff today. Completely incompetant company

Parked in a hospital car park and put a blue badge up that is in date, I had to park on double yellow line which I am aloud to do.
The time on my clock was 12.30 and I was given a parking ticket at 12.33. Both of us are disabled, my husband is nearly blind

Absolutely shocking company! I used their car park in Birmingham (utility arena). I paid as I left the car park then I had a parking fine in the post 2 weeks later saying I did not pay for parking. The letter showed a photo of my car entering and then leaving the car park. However, rather conveniently what they didn't show was the part where I paid for the parking (even though we parked right near the exit also right next to the payment meter). I immediately appealed and even though it was overturned as I sent a screenshot of payment it made me wonder if they just send random fines out in the hope it'll scare people into paying it even though they have already paid for parking. Absolutely horrendous company I will never use them again. Stay away!!

The company introduced a new system of parking which clearly is difficult to follow, unless the majority of complaints are from UK drivers who do not follow the law.
To improve, they should refund everyone who offended for rhe first time because their signed cannot easily be read on dark, wet evenings, driving into a new terminal at Manchester airport