Aperion Audio Reviews 1,095

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, with many highlighting the impressive sound performance and robust build. The customer service is frequently described as phenomenal, with staff members being knowledgeable, helpful, and dedicated to ensuring a positive shopping experience. People appreciate the personalized attention and the willingness of the team to go the extra mile. However, some customers reported issues with the aerodynamic design of certain speaker grilles, leading to noisy, slapping sounds, particularly with deep bass music. Additionally, a few people experienced a cord with major feedback, suggesting a potential quality concern.

What people talk about most

Product

Clients share positive opinions on product quality and performance. Many reviewers praise the excellent... See more

Quality

People report positive experiences with quality, praising the excellent build and material quality of... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Staff

Consumers consistently find the staff to be helpful and knowledgeable. Many reviewers praised specific staff... See more

User experience

Users describe positive interactions with the user experience. Many reviewers found the setup to be a breeze,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Oliver and Colin once again had great recommendations although they never pushed any sale. I believe this is my 3rd set of speakers I’ve gotten from you and all have gotten progressively better. From... See more

Rated 5 out of 5 stars

I’m extremely happy with their customer service. Every time I have a question, they are always there to help and give me the answer. Their super tweeters works amazingly good. It gives my system an ex... See more

Rated 5 out of 5 stars

Your personnel are knowledgeable, friendly and willing to do what it takes to make your shopping experience a comfortable one. As this was my first time buying speakers online I was a little nervous n... See more

Rated 5 out of 5 stars

I emailed Collin about a front stand that had come off of one of my speakers that are now discontinued. Even though Aperion no longer makes them, Collin searched the warehouse, found, and sent along t... See more


Company details

  1. Hi-fi shop
  2. Electronics store

Written by the company

We're Aperion Audio - an Internet Direct Speaker Company with award-winning products, and the BEST customer support available! We offer fast and free* shipping, comprehensive lifetime customer support, in-home auditions, an industry-best warranty, and more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great and getting better

Impressive and immediate responses from the Support Team. These people aren't only selling their products, they listen to their client's experiences in order to improve their already excellent range of speakers.

28 May 2024
Rated 5 out of 5 stars

WOW!!!

The item was delivered fast and was well packaged.
Great experience all the way. Thank you.

14 May 2024
Rated 5 out of 5 stars

I have nothing but good things to say…

I have nothing but good things to say about my experience with Aperion Audio's customer service. They were fast to respond, extremely helpful, and even though my questions were not specifically about the product, but rather my unique space, they still did what they could to answer my questions.

30 May 2023
Rated 5 out of 5 stars

No us Bookshelf

Outstanding customer service in the purchase of my Novus bookshelf speakers. Fantastic sound and clarity, I also own the Versus line but just had to grab the Novus while they were on sale. Outstanding value!

26 March 2024
Rated 5 out of 5 stars

Deidra made this the best experience

Deidra made this the best experience. She was so knowledgable about the technical side of choosing speakers, enthusiastic about understand what we needed and helping us find the best match. She is a good teacher. We were impressed with the quality of the sound that came from these speakers and felt confident we were making the right choice when we took them home.

22 February 2024
Rated 5 out of 5 stars

The personal conversation

The personal conversation, understanding, service and generous solutions were exceptional and I wish literally every single other company in existence would behave like this!!!!
Not exaggerating.

15 February 2024
Rated 1 out of 5 stars

Several years ago I purchased a a 5…

Several years ago I purchased a a 5 speaker system plus subwoofer from Aperion Audio and I am very disappointed in your customer support, which is none. I have sent several Emails to Aperion with NO result of any kind.

19 February 2024
Unprompted review

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