GREAT EXPERIENCE!! Wonderful Helper “Ben”.. Fast responsive time.. Very professional! questions i asked, were precisely answered.. Issues had arisen at some point, But he definitely fixed all the issu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been using Apex Hosting for 3 weeks now. Never had a problem. Server stays on 24/7, quickly starts up and restarts. It's really easy to change worlds, create backups, add mods, and customize the... See more
Company replied
doesn't matter what game, apex has honestly never let me down since 2024. i have done not just mc mods, plugins, resourcepacks other games as well. will always come back. super fast customer service b... See more
Company replied
I've been hosting on and off different Minecraft servers for me and my friends for the past 3 years, I never had a problem with performance or servers being down. Their system for setting everything u... See more
Company replied
Company details
Written by the company
Apex Hosting's mission is to be the leader in hosting Minecraft servers through dedication to customer support and education.
Contact info
4.7
Excellent
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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My mate was paying 85.00 AUD for a…
My mate was paying 85.00 AUD for a server for like 5 people max and the cpu kept spiking to 100% if you tried to generate new chunks aka explore or really do anything other then sitting at your base and staring off into the horizon.
My mate has made 2 tickets questioning ApexHosting but they only respond in the ticket with a bot saying "make a ticket".
9 January 2026
Unprompted review
Reply from Apex Hosting
Hello, Crowley!
Thank you for taking the time to share this feedback with us. We’re sorry to hear about the performance issues your mate experienced and the frustration caused when trying to get assistance. That is certainly not the experience we want anyone to have, especially when it comes to server performance and support access.
We have reached out via Trustpilot to request additional information so we can review the account and server details more closely. Once we have that information, we’ll be happy to investigate the situation further. In the meantime, please note that when using our AI chat, you can always say “transfer to agent” to be connected directly with a support representative for immediate assistance.
We appreciate you bringing this to our attention and look forward to helping resolve this.
Best regards,
Apex Hosting
Daniel Parsons was terrific at his job
Daniel Parsons was terrific at his job. Fixed the problem just like that. I give him 2 thumbs up and my appreciation.
7 January 2026
Unprompted review
Reply from Apex Hosting
Hello, Spirit!
We're happy to hear about your positive experience with the support Daniel provided. We'll make sure to share this with him!
Best regards,
Apex Hosting
They were quick to help me when my…
They were quick to help me when my server acted up, and got it fixed within minutes. Thank you!
6 January 2026
Unprompted review
Reply from Apex Hosting
Hello, DeAnna!
We're glad to hear that our team was able to assist you swiftly!
Thank you so much for sharing your experience :)
Best regards,
Apex Hosting
Reply from Apex Hosting
Hello, Kendrick!
Thank you for the positive feedback :)
We're happy to hear that our support team was able to quickly resolve your concern.
Feel free to reach out again for any other concerns, our team is always ready to assist!
Best regards,
Apex Hosting
These guys care about their customers
These guys care about their customers
absolute huge fan of their support team
unlike any other provider ive used in all my years running servers for a variety of games wish i found these guys sooner.
7 January 2026
Unprompted review
Reply from Apex Hosting
Hello, Alex!
Thank you for taking the time to share your experience with us. We’re very glad to hear that you feel our team truly cares about its customers and that our support has stood out compared to other providers you’ve used over the years. It’s great to know you’ve had such a positive experience.
We truly appreciate your kind words and are happy you found us. If you ever need assistance again, we’re always here to help.
Best regards,
Apex Hosting
Prompt fixing of problem by Marco
6 January 2026
Unprompted review
Reply from Apex Hosting
Hello!
Thank you for taking the time to share your feedback with us. We’re very glad to hear that Marco was able to promptly fix the problem for you. We appreciate you pointing out his quick assistance.
If you ever need help again, we’re always here to support you.
Best regards,
Apex Hosting
Best service I have ever seen
Best service I have ever seen. Saved me over and over again when working with mods, fixing billing issues, and merging my two accounts. Apex is on the same level as Steam when it comes to customer support, totally worth the purchase!
5 January 2026
Unprompted review
Reply from Apex Hosting
Hello, Samuel!
Thank you for taking the time to share your experience with us. We’re very glad to hear that our team has been able to assist you across so many situations, from working with mods to resolving billing issues and merging accounts. It’s great to know the support you received made such a strong impression.
We truly appreciate your kind words and are happy to hear you found the service worth the purchase. If you ever need help again, we’re always here to support you.
Best regards,
Apex Hosting
perfect customer support
ive been running my server for 3 months now! and no matter how many times i have a problem the sutomer support team is always there with a easy fix! they are kind and patient and
5 January 2026
Unprompted review
Reply from Apex Hosting
Hello, Marshall!
Thank you for taking the time to share your experience with us. We’re very glad to hear that you’ve been running your server for a few months and that our support team has consistently been there to help whenever issues come up. It’s great to know their kindness and patience have made the experience smoother for you.
If you ever need assistance again, we’re always here to help.
Best regards,
Apex Hosting
Extremely good
Had a wonderful experience with Apex hosting. Panel and UI is intuitive and quick, and the support was both fast and effective.
2 January 2026
Unprompted review
Reply from Apex Hosting
Hello, Andy!
Thank you for taking the time to share your experience with us. We’re very glad to hear that you had a wonderful experience and found the panel and UI intuitive and quick to use. It’s also great to know that our support team was fast and effective when you needed help.
If you ever need assistance again, we’re always here to help.
Best regards,
Apex Hosting
Bad start but Bryan saved the day.
My first 16 hours with Apex Hosting was nightmarish. I purchased Premium Support for fast responses, and was led on a wild goose chase for a day. My server needed to be complete by a deadline, and a Mr. Marco Padilla left me hanging high and dry for hours. Bryan K, the legend himself, ended up stepping up just as I was ready to refund my server and ended up sticking it out with me until it was working, and he was polite and helpful the whole way. Amazing dude, and he really recovered my mood about Apex Hosting.
4 January 2026
Unprompted review
Reply from Apex Hosting
Hello, Nymbus!
Thank you for taking the time to share your detailed experience with us. We’re sorry to hear that your initial experience was frustrating and did not meet your expectations, especially with a deadline involved. That is certainly not how we want any customer to feel, and we understand how stressful that situation can be.
We’re very glad to hear that Bryan was able to step in, stay with you through the process, and get everything working while providing polite and helpful support. We truly appreciate you highlighting his efforts, and we will be sure to pass along your kind words to him.
Your feedback is important to us, and it helps us improve both our service and communication. If you ever need assistance again, we’re always here to help.
Best regards,
Apex Hosting
10/10 Bryan good
Bryan was super patient and helped me with everything i needed 10/10 the wait time for a human is a little long having to wait 2ish hours but cant help that since it said like 30 people before me.
5 January 2026
Unprompted review
Reply from Apex Hosting
Hello, Thomas!
Thank you for taking the time to share your experience with us. We’re very glad to hear that Bryan was super patient and helped you with everything you needed. It’s great to know his support made a positive difference.
We also appreciate your understanding regarding the wait time. During busy periods, queues can be longer than usual, and your feedback helps us continue working on improving response times.
If you ever need assistance again, we’re always here to help.
Best regards,
Apex Hosting
Always 10/10 response time and the…
Always 10/10 response time and the problem is alwayas solved
4 January 2026
Unprompted review
Reply from Apex Hosting
Hello, Jaden!
Thank you for taking the time to share your feedback with us. We’re very glad to hear that you consistently receive quick responses and that your issues are always resolved. Providing reliable and efficient support is something we strive for every day.
If you ever need assistance again, we’re always here to help.
Best regards,
Apex Hosting
Great help from my friend Juan L
Great help from my friend Juan L. Got the server up and running for me again.
2 January 2026
Unprompted review
Reply from Apex Hosting
Hello!
That’s great to hear! We’re really glad Juan was able to help get everything up and running again!
If you need anything else down the line, we’re always here to help :)
Best regards,
Apex Hosting.
I keep getting kicked out of my own…
I keep getting kicked out of my own server I paid for I looked at a tutorial from yall and still got kicked out
1 January 2026
Reply from Apex Hosting
Hello!
Sorry to hear that! That’s not the experience we want you to have. If you reach out to our support team, we can take a look at what’s causing the kicks and get it sorted with you directly. We offer support 24/7 which you can access from the server panel.
We’re here to help anytime!
Best regards,
Apex Hosting
Review
eh its cool but from phone its very hard to set up things and to set up things its really hard and yeah its cool but thanks for this server its really good
1 January 2026
Reply from Apex Hosting
Hello Marian!
Totally fair, setting things up from a phone can be a pain, and we are continuously working on improving the experience for all platforms. We’re really glad you’re enjoying the server overall though :)
If you ever want a hand getting things set up or need help along the way, just let us know!.
Best regards,
Apex Hosting.
Reply from Apex Hosting
Hello, Paul!
We would appreciate the opportunity to better understand what went wrong. If you’re willing, please reach out to us through a support ticket or reply via Trustpilot with additional details so we can review your case and work toward a resolution.
Best regards,
Apex Hosting
Santiago fixed my problem very quickly
Santiago fixed my problem very quickly, and was extremely polite.
30 December 2025
Unprompted review
Reply from Apex Hosting
Hello!
Thank you for taking the time to share your experience with us. We’re very glad to hear that Santiago was able to fix your problem quickly and that you found him extremely polite throughout the process. We’ll be sure to pass along your kind words to him.
If you ever need assistance again, we’re always here to help.
Best regards,
Apex Hosting
He managed to find a text error amidst…
He managed to find a text error amidst a lot of mess and was super attentive, thank you so much!!!!
30 December 2025
Unprompted review
Reply from Apex Hosting
Hello, Macielvis!
Thank you for taking the time to share your experience with us. We’re very glad to hear that the issue was identified even among a lot of complexity, and that the support you received was attentive and helpful. We appreciate your kind words.
If you ever need assistance again, we’re always here to help.
Best regards,
Apex Hosting
Juan L is the best
Juan L is the best, my issue was very persistent and ongoing, he worked through it patiently and we solved it!
27 December 2025
Unprompted review
Reply from Apex Hosting
Hello!
Thank you for taking the time to share your experience with us. We’re very glad to hear that Juan patiently worked through a persistent issue with you and helped reach a successful solution. It’s great to know his support made a real difference.
If you ever need assistance again, we’re always here to help.
Best regards,
Apex Hosting
Bryan p and your ai chat bot were more…
Bryan p and your ai chat bot were more than helpful, bryan gave me polite and good feedback relating to my problem
27 December 2025
Unprompted review
Reply from Apex Hosting
Hello, Gibson!
Thank you for taking the time to share your experience with us. We’re very glad to hear that both Bryan and FIN were helpful, and that Bryan provided polite and useful feedback related to your issue. It’s great to know the support you received was clear and effective.
If you ever need assistance again, we’re always here to help.
Best regards,
Apex Hosting
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