AstroPay Reviews 9,587

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the user experience as positive, describing it as very fast, immediate, super quick, and simple. Many people are satisfied with the efficiency and ease of use, making their interactions pleasant and productive. However, some customers also noted significant issues with payment processing, customer service, response times, and refunds. There were reports of payment processing issues, delays in transactions, and account access problems. Reviewers were dissatisfied with the customer service, citing slow responses, robotic replies, and a lack of clear answers or resolutions, particularly concerning refund processing difficulties.

What people talk about most

Payment

Clients share ambiguous opinions on payment. Many customers report significant issues with funds being... See more

Customer service

Reviewers express widespread dissatisfaction with customer service, citing very poor support, unacceptable... See more

Response time

Consumers consistently express dissatisfaction with response times. Many report receiving generic, robotic,... See more

Refund

Reviewers highlight negative aspects of refund. Many customers express significant frustration and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers, including loyal users... See more

Based on these reviews

Rated 5 out of 5 stars

I'm very satisfied, everything is very fast and immediate. I always send remittances in various currencies and they are all delivered instantly. I always recommend them!

Company replied


Company details

  1. Financial Institution

About AstroPay

Written by the company

AstroPay is the global wallet for creators, travelers, freelancers, entepreneurs, adventurers, fans... you name it!
Manage your money globally with ease and confidence. Hold, send, and spend in 50+ currencies.

visit-Astro-Pay-TP

Contact info

Our Support team is here for you.

We will assist you with anything you need, whenever you need.

4.3

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
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Rated 5 out of 5 stars

It is a great app

It is a great app. It would be nice to trade crypto too and send and receive usd from other accounts. I'm from Argentina

10 September 2024
AstroPay logo

Reply from AstroPay



Hello Nicolas,

Thank you for your fantastic review! We're delighted to hear that you had a great experience with AstroPay. Your kind words encourage us to strive for excellence in everything we do.

If there's anything more we can do for you, please let us know. We look forward to continuing to serve you!

Best regards,
AstroPay Support Tea

Rated 5 out of 5 stars

Goog app.

This app is very powerful...

5 September 2024
AstroPay logo

Reply from AstroPay

Hello Federico,

Thank you for your fantastic review! We're delighted to hear that you had a great experience with AstroPay. Your kind words encourage us to strive for excellence in everything we do.

Best regards,
AstroPay Support Team

Rated 5 out of 5 stars

Great app

It works great

5 September 2024
AstroPay logo

Reply from AstroPay

Hello Gabriel,

Thank you for sharing a pleasant review!

Best regards,
AstroPay Support Team

Rated 5 out of 5 stars
AstroPay logo

Reply from AstroPay

Hola, Luis.

Estamos muy contentos de leer tu reseña positiva en Trustpilot. Saber que está satisfecho con AstroPay hace que todo nuestro duro trabajo merezca la pena. Nos comprometemos a mantener este nivel de servicio y a superar sus expectativas.

Si tiene alguna sugerencia o necesita ayuda en el futuro, no dude en ponerse en contacto con nosotros. Le agradecemos su apoyo.

Un cordial saludo,
Equipo de soporte AstroPay

Rated 5 out of 5 stars

This is the best app have ever used

This is the best app have ever used
I made payment and mistakenly cancelled it
Later I sent them a email and before I woke up the next day my money was in my AstroPay account
You are the best u deserve 7 stars

10 September 2024
Unprompted review
AstroPay logo

Reply from AstroPay

Hello, Odoom.

We're so happy to read your positive review on Trustpilot! We’re thrilled that you consider Astropay the best app you’ve ever used. It’s great to know that our support team was able to resolve the issue quickly. We’re committed to maintaining this level of service and exceeding your expectations.

If you have any further suggestions or need assistance in the future, feel free to reach out. We appreciate your support!

Best regards,
AstroPay Support Team

Rated 5 out of 5 stars

Excellent

I was able to pay for everything at all times and in all places

5 September 2024
AstroPay logo

Reply from AstroPay

Hello Silvana,

We're so happy to read your positive review on Trustpilot! Knowing that you're pleased with AstroPay makes all our hard work worthwhile. We’re committed to maintaining this level of service and exceeding your expectations.

Best regards,
AstroPay Support Team

Rated 5 out of 5 stars

Amo esta app

5 September 2024
AstroPay logo

Reply from AstroPay

Hola Lucía,

¡Gracias por tu reseña positiva!

Atentamente,
Equipo de soporte de AstroPay

Rated 5 out of 5 stars

Card in Google Wallet works perfectly

Card in Google Wallet works perfectly. Interests received helps keep buying power.

5 September 2024
AstroPay logo

Reply from AstroPay

Hello, Federico.

Thank you for taking the time to share your positive experience with AstroPay! We're thrilled to hear that you're satisfied with our services. Your feedback motivates us to continue improving and providing the best experience for our users.

If you have any further suggestions or need assistance in the future, feel free to reach out. We appreciate your support!

Best regards,
AstroPay Support Team

Rated 4 out of 5 stars

So far so good

So far so good. Keep it like this. 👍🏼

5 September 2024
AstroPay logo

Reply from AstroPay

Hello, Rodrigo.

Thank you for taking the time to share your positive experience with AstroPay! We're thrilled to hear that you're satisfied with our services. Your feedback motivates us to continue improving and providing the best experience for our users.

If you have any further suggestions or need assistance in the future, feel free to reach out. We appreciate your support!

Best regards,
AstroPay Support Team

Rated 5 out of 5 stars
AstroPay logo

Reply from AstroPay

Hello, Carlos,

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with AstroPay. Your positive feedback inspires us to keep striving for excellence in everything we do.

Best regards,
AstroPay Support Team

Rated 5 out of 5 stars

The Best...

The Best...

5 September 2024
AstroPay logo

Reply from AstroPay

Hello, Walter,

Thank you for your fantastic review! We're delighted to hear that you had a great experience with AstroPay. Your kind words encourage us to strive for excellence in everything we do.

Best regards,
AstroPay Support Team

Rated 5 out of 5 stars

I can use it everywhere during my…

I can use it everywhere during my travel in Europe

5 September 2024
AstroPay logo

Reply from AstroPay

Hello, Carlos,

Thank you so much for sharing your positive review on Trustpilot! We're thrilled to hear that you're happy with AstroPay. It truly makes all our efforts worth it. We're dedicated to maintaining this high level of service and going beyond your expectations.

Best regards,
AstroPay Support Team

Rated 4 out of 5 stars

Good customer support

Good customer support, very good payment wallet

5 September 2024
Unprompted review
AstroPay logo

Reply from AstroPay

Hello,

Thank you for your kind review!

Best regards,
AstroPay Support Team

Rated 5 out of 5 stars

Very very stake nice

Well made app that support all mi transactions and make them very fast and easy

5 September 2024
AstroPay logo

Reply from AstroPay

Hello, Benjamin.

We're so happy to read your positive review on Trustpilot! Knowing that you're pleased with AstroPay makes all our hard work worthwhile. We’re committed to maintaining this level of service and exceeding your expectations.

If you have any further suggestions or need assistance in the future, feel free to reach out. We appreciate your support!

Best regards,
AstroPay Support Team

Rated 4 out of 5 stars

Everything is working out Just right

Everything is working out Just right, I've only had trouble with one transaction

5 September 2024
AstroPay logo

Reply from AstroPay

Hello, Aaron,

Thank you so much for sharing your positive experience with AstroPay! It truly warms our hearts to know that you’re satisfied with our services. Your feedback inspires us to keep striving for excellence and to provide the best possible experience for our valued users like you.

Best regards,
AstroPay Support Team

Rated 4 out of 5 stars

User-Friendly App !!

User-Friendly App !!! Good offer of promotions/cashback w/ well-known companies

5 September 2024
AstroPay logo

Reply from AstroPay

Hello, Gabriel.

Thank you for taking the time to share your positive experience with AstroPay! We're thrilled to hear that you're satisfied with our services. Your feedback motivates us to continue improving and providing the best experience for our users.

If you have any further suggestions or need assistance in the future, feel free to reach out. We appreciate your support!

Best regards,
AstroPay Support Team

Rated 5 out of 5 stars

Great app!!

5 September 2024
AstroPay logo

Reply from AstroPay

Hello, Raul,

We’re thrilled to see your positive review on Trustpilot! It’s fantastic to know that you’re happy with our services at AstroPay. Your feedback truly motivates us to keep improving and to exceed your expectations.

Warm regards,
The AstroPay Support Team

Rated 5 out of 5 stars

I love astropay

5 September 2024
AstroPay logo

Reply from AstroPay

Hello, Guido,

Thank you for taking the time to share your positive feedback about AstroPay! We’re delighted to know that you’re pleased with our services. Your comments are a great encouragement for us to keep enhancing our offerings and ensuring the best possible experience for our users.

Best regards,
The AstroPay Support Team

Rated 4 out of 5 stars

Is easy to use

Is easy to use

5 September 2024
AstroPay logo

Reply from AstroPay

Hello, Lucas,

We’re so excited to see your positive feedback on Trustpilot! It’s wonderful to hear that you’re enjoying your experience with AstroPay. Your satisfaction is our greatest reward, and we’re committed to continually delivering excellent service and surpassing your expectations.

Should you have any further suggestions, don’t hesitate to get in touch. We genuinely value your support!

Best regards,
The AstroPay Support Team

Rated 5 out of 5 stars

Excelent service

7 September 2024
AstroPay logo

Reply from AstroPay

Hello, Silvano,

We’re thrilled to read your positive review on Trustpilot! Knowing that you’re happy with AstroPay makes all our hard work worth it. We’re dedicated to maintaining this level of service and exceeding your expectations.

Best regards,
AstroPay Support Team

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