Appliance Centre Reviews 

The freezer was at a very good price and was delivered within the week. Great experience and customer service.

I purchased online a Quooker Hot Water Tap and Cube. The purchasing process online was seamless. However, I had several issues during the delivery process. First of all, on purchase the delivery was due 2-3 days after purchase, so I arranged for the tradesmen to be available on day 4 to retro-fit the new Quooker items. However, DPD (the courier) never updated that they had received the items from Appliance Centre. I called the Appliance Centre. The gentleman advised the items would be handed over that day and apologies were given for the mix up. 2 days later the items had still not appeared and the DPD site indicated the items had still not been handed over to them. I called Appliance Centre again. The lady did check and advised the items were still to be handed over to DPD and this would now be completed with a delivery given as Monday 2-Mar, since delivery could not be made at the weekend. I kept a close check on the DPD website and to my surprise I was notified that it would be delivered on Saturday 28-February. The items arrived on Saturday afternoon.
I did receive a follow-up call from the lady at the Appliance Centre on Monday when she left a message to confirm delivery had been completed.
I am happy with the items but would advise anyone purchasing items to take any delivery information with a large pinch of salt.

On time
Very pleasant and helpful

No communication regarding progress with my order. I chased. Difficulties in contacting delivery/installation company. People at house very plesent and helpful but left taking the washing machine transit bolts with them. They were returned after I called them. Overall an ok experience.

Kept informed about delivery and it arrived when scheduled. Delivery person was friendly and helpful.

Exactly what I needed at a great price. Hassle free delivery.

Excellent service and highly professional.

They are very well informed about there products.. swift delivery… very professional.

Having spent a lot of money on a fridge, I’d expect that it would be unpacked and the rubbish taken away, The driver barely made it to the door , got his signatures and left in a hurry, I then had to unpack, move it to the kitchen and dispose of the packing. Even though the packing had been damaged I was lucky enough for it to work. Hey, ho….

Very helpful customer service, making a complex purchase easy from my side, including allowing delivery date months after purchase and option of multi-buy discount. All went very smoothly with speedy email replies and great help on the phone.

Great fast service

Great service - good communication and prompt delivery.

Great products at a good price too. Delivery and customer service top notch. Many thanks

Knowledgeable, friendly and a great price.

Delivery was amazing and the people that I spoke with. Thank you 🙏

Good Price delivered quickly and on time. Very nice delivery team. Very helpful and polite and put the tumble dryer where requested.

Very impressed with price and service

Polite, helpful sales team. Item well priced, delivered on time.

Absolutely brilliant service from start to finish! Nigel helped me choose the right appliances for my new kitchen and I couldn’t be happier. Everyone I came into contact with knew exactly how to help meet my needs right down to the delivery of all my new appliances. Thanks everyone

Extremely poor service, avoid at all costs

I purchased a premium fridge freezer that arrived damaged. I exercised my short-term right to reject within the first 30 days, but the retailer pushed for a repair and a small allowance instead. The repair was delayed, incomplete, and left the appliance in a worse condition than before.

When I asked for a replacement, this was refused. I was given shifting reasons: first that they couldn’t deliver due to transport issues, then that third-party couriers couldn’t handle the size, and finally that they no longer had stock of the model. At the time I was told there was no stock, the product page had very recently shown availability and was then removed.

I asked for a second repair to resolve the ongoing faults, which was also refused. I have been left with a defective appliance, inconvenience, and significant stress, with no reasonable resolution offered.

This experience has been frustrating, time-consuming, and disappointing for what should have been a straightforward consumer-rights issue. I would strongly caution others about relying on their after-sales support.