Appliance Centre Reviews 

5,911
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 384 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the pricing competitive and excellent, often noting it's better than other options. The delivery service is frequently praised for its efficiency, promptness, and the helpful, polite nature of drivers, who provide updates and handle items with care. Many people highlight the excellent and efficient service, commending staff for their helpfulness, knowledge, and clear communication. However, some people mentioned experiencing significant delivery delays, missed appointments, or uncommunicated changes to scheduled dates. A few others also noted that some delivery drivers were unhelpful, surly, or did not complete the expected unpacking or placement of items.

What people talk about most

Delivery service

Customers generally report positive experiences with delivery service, highlighting fast and uncomplicated... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the range and... See more

Service

Customers consistently note positive experiences with service, often highlighting quick, easy, and efficient... See more

Price

Users describe positive interactions with price, frequently highlighting competitive and excellent pricing... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well informed with delivery. Never used company before but saw on Which website. I would certainly use again. Unlike other companies it was free delivery. Better price than others. Was given just a 4... See more

Rated 5 out of 5 stars

Received our Rangemaster Elise within 3 days of placing the order. Could have taken delivery sooner if wanted. Great delivery guys. Great price and great after care. Had a small issue which was de... See more

Rated 5 out of 5 stars

After doing much research I found this company to be cheaper than other companies for the appliance I wanted. Their website was easy to negotiate as was their payment page. Would use this company... See more

Rated 5 out of 5 stars

Extremely efficient service. I found this company via the web and was pleased to see a contact telephone number. The phone answered immediately by Mason who explained everything in detail. Very thor... See more


Company details

  1. #71 of 137 best companies in Appliance shop
  2. #115 of 193 best companies in Electronics store

Written by the company

The Appliance Centre is a kitchen appliance specialist retailer dedicated to bringing you the most complete and comprehensive range of built-in and freestanding kitchen appliances in the UK. From our base in Newark, Nottinghamshire, we offer competitive prices, a wealth of experience and outstanding customer service – as well as the biggest brand names in the world of kitchen appliances! With a gigantic range of kitchen appliances, from range cookers to refrigeration, in our huge showroom – we are sure to have what you need.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,911)

372 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Knowledgeable with great service

Appliance Centre have been absolutely brilliant, and especially Andrew who has been our primary point of contact. Our so called 'kitchen designer' and bespoke kitchen manufacturer, who has now gone into receivership! spec'd the incorrect Neff appliances which we duly ordered but were incorrect. Appliance Centre where extremely knowledgably and discussed the most suitable options. They went above and beyond to help us get the correct appliances. I rarely write a review unless the service and experience is exceptional and this was. Great job Appliance Centre, and good to see there are still companies who take bride in being professional and focus on the customer. I would highly recommend them to all my friends and family.

10 March 2026
Rated 5 out of 5 stars

SMEG Toaster



I’m really pleased with my SMEG toaster. The website was easy to navigate, the prices were competitive, and the whole ordering process felt straightforward. Delivery was quick and everything arrived in perfect condition. The toaster itself looks great on the counter and works exactly as expected. Overall, a smooth experience from start to finish.

5 March 2026
Rated 5 out of 5 stars

Great experience, will definitely use again!

First time using the Appliance Centre. I try not to use Amazon wherever possible and the Appliance Centre was an excellent alternative. Price worked out cheaper because I had 1st time customer discount but is competitively priced even without that. I chose named day delivery and received a one hour time-slot that morning which was really helpful. Easy ordering experience with frequent updates on my order, which I really like. Very pleased with purchase and company and will definitely be using again!

3 March 2026
Rated 5 out of 5 stars

Excellent service would definitely recommend

The service i recieved from Lonika in particular was first class. I order the smeg knife block and that process was faultless. The problem arose with the courier company (DPD). they initially failed to collect the item from the appliance centre and Lonika sorted that out and it was delivered 2 days later but the parcel had been severely damaged by the courier. Once again Lonika sorted out a replacement for me with a different courier company which also was seamless but Lonika to the rescue again😀.
Thank you Appliance centre and I will definitely use you again.

6 March 2026
Unprompted review
Rated 3 out of 5 stars

Competitive prices, courteous call staff, poor delivery experience.

I purchased online a Quooker Hot Water Tap and Cube. The purchasing process online was seamless. However, I had several issues during the delivery process. First of all, on purchase the delivery was due 2-3 days after purchase, so I arranged for the tradesmen to be available on day 4 to retro-fit the new Quooker items. However, DPD (the courier) never updated that they had received the items from Appliance Centre. I called the Appliance Centre. The gentleman advised the items would be handed over that day and apologies were given for the mix up. 2 days later the items had still not appeared and the DPD site indicated the items had still not been handed over to them. I called Appliance Centre again. The lady did check and advised the items were still to be handed over to DPD and this would now be completed with a delivery given as Monday 2-Mar, since delivery could not be made at the weekend. I kept a close check on the DPD website and to my surprise I was notified that it would be delivered on Saturday 28-February. The items arrived on Saturday afternoon.
I did receive a follow-up call from the lady at the Appliance Centre on Monday when she left a message to confirm delivery had been completed.
I am happy with the items but would advise anyone purchasing items to take any delivery information with a large pinch of salt.

28 February 2026
Rated 3 out of 5 stars

No communication regarding progress…

No communication regarding progress with my order. I chased. Difficulties in contacting delivery/installation company. People at house very plesent and helpful but left taking the washing machine transit bolts with them. They were returned after I called them. Overall an ok experience.

24 February 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look