Approved Cars Reviews 

90
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I sent an email saying I'd like to buy a van, within an hour I had a reply from their sale rep Lui, I made an appointment to see what vehicles he had. I didn't expect to find a van straight away that... See more

Rated 5 out of 5 stars

Highly recommended. Probably one of the easiest and relaxed buying a replacement car I have had. Very professional attitude to getting my deal quickly set up. Everything went as promised. Very happ... See more

Rated 5 out of 5 stars

Highly recommend Approved Cars for a friendly, efficient, professional service. No sales pressure, an easy, stress-free way to buy your next car. Thank you Peter for a hassle-free purchase. Loving m... See more

Rated 1 out of 5 stars

Called offering me a price for my TT advertised in AutoTrader, agreed said they would put £250 in my account, give bank details, agreed collect next Tuesday, then......nothing. Won't answer my cal... See more

Company details

  1. Motor vehicle dealer

Written by the company

Used cars for sale in Tonbridge & Kent: Approved Cars Ltd: Competitive finance deals, part exchanges welcome, MOT/Servicing Book Now!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

90 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.4

All reviews

(90)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a really positive and calm…

I had a really positive and calm experience with no hard sell and helpful advice.
Very straight forward and professional guidance throughout.
The sales team took control of vehicle advice and specific to my needs.

15 October 2024
Unprompted review
Approved Cars logo

Reply from Approved Cars

Thank you for your kind words, Enjoy your new vehicle! Approved Cars Team!

Rated 1 out of 5 stars

I paid top price (ON EBAY)

I paid top price (ON EBAY), for what looked like a top of the range, Vito 120CDI. After paying £300 for delivery, I started noticing things like, 3 different tyres, the odd dents, but then it broke down on our first trip, 20 miles from home, on the motorway. The AA attended and pointed out several Botch jobs under the bonnet. Things held together with cable ties and jubilee clips,(Fuel was everywhere).I eventually took it to my local garage. They said there were lots of bolts missing from the axels and chasis, fuel pipes routed where they should not be, and oil leaks. Plus the AC did not work. This, from a checked vehicle!!!. Approved cars then agreed to fix the Vito, as long as I AGAIN paid £300 to return it. SIX WEEKS later the man who returned the van to me said "something not right with that thing". The turbo was making a load noise, next day it was due to have bullbars fitted. Imagine my suprise, when the fitters told me, bolts where missing from the chasis??? In short, van is a £9000.00 peice of crap, that has already had £2000 spent on it, and still not right!! Oh, and when the van was returned, they lost my locking wheel nut key. AVOID THESE PEOPLE. YOU HAVE BEEN WARNED

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Great Car!

Great Car! It is just what I wanted and needed. Great Service from the Salesman James.

26 January 2024
Unprompted review
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Reply from Approved Cars

Thank you for your Review! Approved Cars Team!

Rated 5 out of 5 stars

Bought a decent 2019 plate mercedes…

Bought a decent 2019 plate mercedes sprinter luton van over the Internet from these guys and they had it delivered to Liverpool for me,come with two keys and log book, lui helped me with everything and was great,I recommend people give approved cars ago, I will definitely go back again for my new motor.

24 July 2024
Approved Cars logo

Reply from Approved Cars

Thank you very much for your kind words, we hope you enjoy your new Mercedes Benz Sprinter!

Approved Cars Team

Rated 5 out of 5 stars

Bought a lovely Volvo XC90 recently…

Bought a lovely Volvo XC90 recently from James. Very helpful, walked me through every step of the purchase. I had few questions regarding maintenance of the car and after sales department was more than happy to answer all of my questions. Will be definitely recommending Approved cars to friends and family.
Thank you for making this as easy as possible.

12 September 2024
Unprompted review
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Reply from Approved Cars

Thank you for your review!

Approved Cars Team

Rated 5 out of 5 stars

Would reccommend.

Traded my car in for a 5 series, and had a very pleasant experience. Quick from start to finish, and gave me updates on when the car was ready to collect, will be buying my cars from here in future.

12 August 2024
Unprompted review
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Reply from Approved Cars

Thank you for your kind words enjoy your new BMW!

Approved Cars Team

Rated 5 out of 5 stars

Brought a lovely A1 last month for my…

Brought a lovely A1 last month for my sons first car, great experience from the start letting me test drive a few to see what car would be most suitable.
I received it in perfect condition after a week and my son is very happy with his new car.
Highly recommend dealing with Peter who was always contactable when needed.

31 August 2024
Unprompted review
Approved Cars logo

Reply from Approved Cars

Thank you for your purchase, i hope you son enjoys his new Audi A1!

Approved Cars Team

Rated 5 out of 5 stars

Excellent

Car was as described, couple of things needed attention and it was booked in and done no problem. Love my car, thank you.

12 July 2024
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Reply from Approved Cars

Thank you for your review! Approved Cars Team

Rated 5 out of 5 stars

MY new vehicle experience

MY new vehicle experience. I was well pleased with all aspects of my purchase and visit. The Finance was handled well and the hand over with the sales team was a pleasure. The after care service was first class and any issues dealt with quickly and with out fuss. Would buy from them again.

29 June 2024
Approved Cars logo

Reply from Approved Cars

Thank you for your review! Approved Cars Team

Rated 5 out of 5 stars

A very professional dealer

A very professional dealer. Correspondence was fantastic and every query was sorted straight away in a very positive manner. Buying a car and getting it delivered was A class service from beginning to end. Thank you. A very happy customer.

9 September 2024
Approved Cars logo

Reply from Approved Cars

Thank you for your lovely review, i hopoe you enjoy your new car!

Approved Cars Team

Rated 1 out of 5 stars

Bought a jeep compass and after only…

Bought a jeep compass and after only having it for 2 days the engine management light came on. Returned the car and was assured it would be fixed within 2 days. No contact from them and when I called they said it was nearly ready and they were just finishing replacing the part and would ring in half an hour. An hour later a different person said they had not even started fitting the part. Following week I asked for a courtesy car, which I had to insure myself, as the car still was not fixed. Asked for money back and was assured if we gave them 2 more days it would be sorted. On the day they promised to have it ready and delivered to us, surprise surprise the car was not fixed!! Had to get a refund as we had not had the car for the best part of 3 weeks. Just lie after lie. Avoid this company

3 September 2024
Unprompted review
Approved Cars logo

Reply from Approved Cars

Dear Susan Walker

Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration you encountered with your Jeep Compass. We strive to provide timely service and communication, and we clearly fell short in your case.

We understand how important it is to have reliable transportation, and we regret any delays and miscommunication regarding your vehicle's repairs. Your feedback is invaluable, and we are taking it seriously to ensure we improve our processes.

Thank you again for your feedback.

Best Regards

James Clement
Approved Cars

Rated 5 out of 5 stars

Recomendation

Or even 6 stars (without exaggerating), for: excellent customer service, good old fashioned work ethos and the quality of the car preparation as high as possible.
I recently bought / collected my van; all the necessary checks - done for me and the trivial few issues - fixed (without wasting my precious time that I would have spent trying to do it myself) at a very reasonable price and more than a day earlier than I expected.
As actions often speak for themselves, if you need a good quality van, go there and see for yourself. The range of products is wide, the staff professional and the process solid and pleasant.
If only most of life's problems were solved so smoothly!

18 December 2023
Unprompted review
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Reply from Approved Cars

Thank you for your review! Approved Cars Team!

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