Loved the jumper I purchased , the colours were fantastic and it fitted well. I have had comments about the jumper and people admiring it. I wish I had got a size smaller but that is my fault . I have... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Apricot makes lovely clothes that fit beautifully and they are always delivered quickly. Also, you can return clothing for free and I have - on many occasions - received a refund within a couple of da... See more
Lovely helpful staff with a smile...other retail shops need to take a look at what customer service really is! Item ordered in store and delivered within 3 days..dress fitted perfect and cannot wa... See more
Everything went great, as always. It does take a while to arrive in Germany with regular delivery, due to the Christmas Holidays it took around 12 days, but it's ok. The dress is beautiful and fits gr... See more
Company details
- #214 of 258 best companies in Ladies' clothes shop
Written by the company
We are passionate about prints and are constantly seeking new, innovative prints that are easy to wear. Our inspirations come from all over the world. Each season we aim to satisfy our customers by offering new and exciting garments. You can shop our latest trends and largest selection online at www.apricotonline.com
Contact info
United Kingdom
- cs@apricotonline.co.uk
- apricotonline.com
4.0
Great
424 reviews
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My items arrived on time
My items arrived on time, in good packaging, well fitting and true to size..
i would love an easier way to return…
It makes me nervous to purchase, wheres my go to is return with a label at the PO.. easy
5 February 2026
Easy to order and return
I found it very easy to place an order , received the goods within 3 days , had to return one item, but that was easy, and received my refund within 5 days . Good quality goods too.
3 February 2026
Apricot clothing
On time. Easy to order. Extremely happy with product. Love Apricot clothing.
5 February 2026
Loved the jumper I purchased
Loved the jumper I purchased , the colours were fantastic and it fitted well. I have had comments about the jumper and people admiring it. I wish I had got a size smaller but that is my fault . I have another jumper similar from apricot that is a thinner and I feel that fits better . On the whole though a good purchase and good value for money.
5 February 2026
Website used with ease.
Website used with ease.
Speedy delivery.
Pleased with dress. Good fit
5 February 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Apricot Clothing
Hello,
Thank you for your review.
I'm so sorry to hear that the sizing didn’t match what was stated on the clothing label. We understand how disappointing that can be when you’re expecting the item to fit as described.
I've had a look and can't see any contact our with our customer service team who are happy to look into this for you and arrange a suitable resolution.
I can see the item has already been returned but we'll still reach out to find out a little more.
I do apologise for any disappointment caused.
Thank you again for your feedback.
Kind regards,
Cas
It was delivered to the wrong address I have. Had a replacement or refund!
It was delivered to the wrong address, I reported it to you the same day! You haven’t responded to that but sent me an email requesting a rating review instead! I live in West Yorkshire, the deliver map shows you delivered it to Solihull Birmingham!!! Can someone respond to my email please!
4 February 2026
Reply from Apricot Clothing
HI Sophia,
Thank you for your review.
We’re so sorry for the confusion and frustration this situation has caused.
After looking into this for you I can see that your email has responded to by our customer service team, and they have investigated and fully resolved this for you.
We do understand how concerning it must have been to see the delivery marked in a completely different location, and we appreciate you reporting it to us the same day.
Please note that review request emails are automated and sent separately from our customer service correspondence, which is why you may have received that while your enquiry was being handled.
If there’s anything further you need, please do reply to our previous email and we’ll be more than happy to help.
Kind regards,
Cas
Really helpful staff and good prices!
Really helpful staff – didn’t have the size I wanted in store. They ordered it for me there and then to be delivered to my home. Arrived promptly a few days later thank you.
Good prices too!
4 February 2026
I received an incorrect colour of item…
I received an incorrect colour of item ordered but Jasper in Customer Services was outstanding at sorting it out!
3 February 2026
What I ordered was exactly what I got
What I ordered was exactly what I got! It arrived much quicker than expected and I’m very happy with it!
28 January 2026
Nice clothing for a reasonable price
The two items I ordered look really nice and are good quality for the price
21 January 2026
Always an excellent choice
As usual the quality and the variety of the offer is great!
Nice clothes and affordable prices.
9 December 2025
All great, True to size
Everything went great, as always. It does take a while to arrive in Germany with regular delivery, due to the Christmas Holidays it took around 12 days, but it's ok. The dress is beautiful and fits great in the same size as usually for the brand. I usually wear M for Apricot-dresses and ordered it in M. It is a bit (minimal) oversized this way but still fine.
26 December 2025
I was very pleased with my order …
I was very pleased with my order when it arrived. It did take a long time to arrive though and this was ordered long before the Christmas rush.
16 December 2025
Good experience
Good experience, product ok
I really loved this top on the website, ordered it and received it today. It fits the description. Everything worked smoothly with the delivery.
The product itself is a bit short for me, but the experience with this website was good.
12 December 2025
I've been waiting for my order for…
I've been waiting for my order for days, and above all I write to customer service but I never get an answer avoid buying from this unreliable site
16 December 2025
Reply from Apricot Clothing
Hello Sabrina,
I completely understand your concern. For international deliveries, parcels can take up to 14 days to arrive, and your order is still within this delivery timeframe.
A member of our customer service team has already replied to your email with an update and your order details. If you don’t see this in your inbox, it may be worth checking your junk or spam folder in case it has been filtered there.
We truly appreciate your patience while your parcel is on its way. If you need any further assistance, please feel free to reply to our email and we’ll be happy to help.
Kind regards,
Cas
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