Loved the jumper I purchased , the colours were fantastic and it fitted well. I have had comments about the jumper and people admiring it. I wish I had got a size smaller but that is my fault . I have... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Apricot makes lovely clothes that fit beautifully and they are always delivered quickly. Also, you can return clothing for free and I have - on many occasions - received a refund within a couple of da... See more
Lovely helpful staff with a smile...other retail shops need to take a look at what customer service really is! Item ordered in store and delivered within 3 days..dress fitted perfect and cannot wa... See more
Everything went great, as always. It does take a while to arrive in Germany with regular delivery, due to the Christmas Holidays it took around 12 days, but it's ok. The dress is beautiful and fits gr... See more
Company details
- #204 of 260 best companies in Ladies' clothes shop
Written by the company
We are passionate about prints and are constantly seeking new, innovative prints that are easy to wear. Our inspirations come from all over the world. Each season we aim to satisfy our customers by offering new and exciting garments. You can shop our latest trends and largest selection online at www.apricotonline.com
Contact info
United Kingdom
- cs@apricotonline.co.uk
- apricotonline.com
4.0
Great
424 reviews
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Never Received My Items
I brought an item on the 5th September and apparently it was despatched on the 6th.
My parcel is now missing and the tracking from royal mail states that they are still waiting to receive it.
I have sent 2 emails and 1 message on there Facebook page and noone has gotten back to me.
Could you imagine spending your hard earned money, not receiving what you've paid for and then ignored.
I don't even want the items anymore as I won't be able to wear them for the event I planned it for.
I want my money back Apricot or I'm just going to have to take it up with the bank.
13 September 2024
Unprompted review
Reply from Apricot Clothing
Hi Nikki,
We're sorry that your parcel was lost with the courier and you did not receive it.
Looking into this, we can confirm that a refund was issued for your order on 19/9/24.
We apologise for the inconvenience and disappointment caused.
Kind regards,
Rachel
Fast delivery
Fast delivery, dresses true to size and fit very well. Happy with the purchase!
30 August 2024
Great quality clothing
Was really happy with my new dress, seems to be of really great quality and fabric feels so nice on.
22 August 2024
Customer Services simply do not respond…
Customer Services simply do not respond at this company. In the last month I have used the online contact form twice, emailed the customer services email, and the complaints email. I've allowed the requested 4 to 5 business days each time, but I have not had one single response from Apricot. Looking at other reviews here it seems I am not the only one who has been ignored. I paid for a service (next day delivery) which was not delivered (item arrived late) and Apricot have not responded at all to my request for a refund, after I returned the item (which someone else had to take delivery of on my behalf, as the item was not delivered on time). Disappointing all round.
10 August 2024
Unprompted review
Reply from Apricot Clothing
Hi,
I am so sorry about the delay in getting back to you.
I've had a look into this and can see that a member of our team has now been in touch regarding this via email and resolved this for you by refunding the postage costs.
We apologise for any inconvenience this may have cause you.
Kind regards,
Phoebe
Faulty dress. Bad customer service
Purchased 2 dresses from Apricot. Removed tags then spotted a fault with the fabric on both dresses. I couldn’t believe it. I have messaged them twice once through the website and the second time an email I found online. Both times no response. Will not use again if this is the quality of the clothes and customer service you get.
26 August 2024
Unprompted review
Reply from Apricot Clothing
Hi,
I am so sorry to hear that the dresses your purchased were faulty.
We strive to ensure every garment arrives in perfect condition, ready to be worn and loved by our loyal customers. We’re sorry to hear on this occasion that your recent order did not meet our usual standards of quality, and understand how disappointing that can be.
I've had a look into this and can see that a ember of our team has now been in touch with you and resolved this for you.
We apologise for the inconvenience caused to you on this occasion
Kind regards,
Phoebe
The worst website I have encountered on…
The worst website I have encountered on a retail site for a long time! It won’t let me complete my order at checkout (for UK delivery) despite providing all the info needed again and again…
It was a waste of my time.
31 August 2024
Unprompted review
Reply from Apricot Clothing
Hello,
We're sorry to hear that you have had some issues using our site.
There are no reported issues on our end but there are a few things that you could try which may help -
Clear your cookies and cache from your device
Try using a different browser and/or a different device
Try using 3G/4G instead of WiFi or try using an incognito browser.
We apologise for any disappointment caused.
Kind regards,
Cas
I’d wear this every day !!
I’d wear this every day !!! Size not available in the Killarney store - ordered online - delivered within 2 days !!! Fastest ever !!
I love this dress ❤️ Won’t hesitate to shop apricot online again 👍
12 August 2024
Apricot
ordered a dress and a shirt from Apricot. Arrived quickly and I am very happy with the items I ordered especially the perfect dress. Be ordering more items soon. 10/10
26 August 2024
Unprompted review
It is nearly impossible to buy some…
It is nearly impossible to buy some clothes via your internet shop in Germany. Most of the time I could not click to go to the cash. Only one time could buy something. After that I could not buy other things. It is really frustrating.
15 August 2024
Reply from Apricot Clothing
Hi,
I am sorry to hear of the difficulties you encountered while trying to purchase clothes from our online shop in Germany.
We strive to provide a seamless shopping experience for all our customers, and we're disappointed to hear that you've had such trouble.
We appreciate you bringing this to our attention, and we'll be sure to investigate the issue further.
Kind regards,
Phoebe
The order was apparently cancelled…
The order was apparently cancelled without me receiving any notification. Unfortunately, there was no reply to my email enquiry about where my order was. As I have received neither my order nor a reply, I am unfortunately not at all satisfied.
14 August 2024
Reply from Apricot Clothing
Hello,
After taking a look into this for you I can see that your order was was not successful but not cancelled by us, we didn't capture the payment when you attempted to place the order.
I'm sorry for any confusion that may have been caused regarding this.
Kind regards,
Cas
Sneakers showed signs of wear fast
I was excited to receive my order which were a dress and shoes. The dress is great but unfortunately my shoes starting showing wear after 2 outings. I walked about on my holiday. It was not rough terrain, just normal side walks. Both shoes are chipped bad and I can’t wear it again. I had adidas before and will return to those sneakers as they are sturdier and never showed signs of this type of wear.
23 July 2024
Reply from Apricot Clothing
Hi,
I am sorry to hear that your trainers became faulty.
A member of our team has no been in touch with you via email to resolve this for you.
We apologise for the inconvenience caused to you.
Kind regards,
Phoebe
Such quick delivery-ordered Monday…
Such quick delivery-ordered Monday arrived Wednesday.
Also I have to say quality of your products is brilliant.
5 August 2024
low prices and good quality
29 July 2024
Great service
Great service. Just some information missing on 'my returns'. DHL Express is a little expensive from GB to Germany. Overall I got very nice products though.
27 July 2024
Incorrect amount refunded when I…
Incorrect amount refunded when I returned my items. So far I have emailed customer service 3 times with no response!
19 July 2024
Unprompted review
Reply from Apricot Clothing
Hello,
I'm so sorry to hear this, rest assured the team are on hand to help.
We have requested further information from you many times here on Trustpilot to allow us to look into this further as you have left us this feedback anonymously.
I have just done so again, please do respond to our request to allow us to resolve your enquiry for you.
Many thanks in advance, we look forward to hearing from you.
Kind regards,
Cas
excellent
I am very content with the purchase from Apricot clothing. The dress is beautiful!
23 July 2024
Still no refund after one month
I returned my order from 25.06.2024 on 02.07.2024 because the item I ordered did not fit. According to the shipment tracking, the return was successfully delivered, but I have still not received a refund. I therefore contacted customer service two weeks ago, but to no avail, I never received a reply. I do not recommend ordering from here.
Edit:
I have contacted customer service a second time but still no answer.
25 June 2024
Reply from Apricot Clothing
Hello,
Please accept my apologies for the delay in response.
After looking into this for you I can confirm that the team are now already in contact with you via email and actively resolving this as we speak.
I'm so sorry for any inconvenience caused and thank you for your patience and understanding.
Kind regards,
Carline
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