The technician for Aptive is courteous, sending an advance notice of his coming and arrival time. He shows photos of his work, and concern for pets. Does his work throughly.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Alex was in his always courteous gentlemanly ways today. He explains to me what he is going to do after asking me if there is anything in particular that has been a problem. Then he goes about his tas... See more
Company replied
Excellent technician but company has issues. This is the 2nd month in a row that they have had mosquito control on one system but not the technician's requiring texts and phone calls. I pay a fair... See more
Company replied
Scheduling is a major pain, they tell you when they're coming and burden the customer with rescheduling if it's not a good time, instead of asking when the customer is available to be home. And someti... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
4215 Stuart Andrew Blvd, Ste D, 28217, Charlotte, NC, United States
- 17046105860
We overthink pests so you don't have to.
4.6
Excellent
206 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reagan
Reagan was who did my treatment. She took me outside to show me where voles were and fully explained how it works. She was very knowledgeable.
7 April 2026
Reply from Aptive Pest Control - Charlotte
We really appreciate you taking the time to share this with us, Terri! We're really happy Reagan took the time to walk you through the areas of concern and clearly explain how the treatment works. Her knowledge and willingness to show you what she was seeing really helps build confidence in the service, and we’re glad that stood out to you. Thanks for trusting Aptive to handle your pest concerns with the care you deserve!
-Alexis
Austin does a great job
Austin does a great job. Always sends a email and text before he gets here.
4 April 2026
Reply from Aptive Pest Control - Charlotte
Hi Scott,
Thank you for sharing your experience! We’re thrilled to hear that Austin provides great service and keeps you informed with emails and texts before each visit. At Aptive, we take pride in making sure every home and pest concern is fully handled, and it’s wonderful to know Austin’s attention to detail reflects that commitment.
We’ll be sure to pass along your kind words to him. Thank you for choosing Aptive and for taking the time to share your feedback!
-Jasmine
Reply from Aptive Pest Control - Charlotte
Hi Ashley,
Thank you for your feedback! We’re glad to hear our team was able to respond promptly to your revisit request. At Aptive, we’re committed to making sure every concern is handled so you can feel confident your home is protected. We appreciate your trust in us and look forward to keeping your home protected!
-Jasmine
There technicians are very good and go…
There technicians are very good and go above and beyond.
31 March 2026
Reply from Aptive Pest Control - Charlotte
It's wonderful to know our service professionals have consistently provided great service and gone above and beyond for your home, Jay. That extra effort and attention to detail really means a lot, and we’re happy it’s made a difference in your experience. Thanks for being a part of the Aptive neighborhood!
-Alexis
Drake was great
Drake was great, courteous, friendly, asked if we were experiencing any concerns or need additional treatment anywhere. Just a pleasant representative for the company overall.
31 March 2026
Reply from Aptive Pest Control - Charlotte
It's wonderful to know that Drake provided such a great experience, Barbara! We're so happy he was courteous, friendly, and took the time to check in on any concerns or additional treatment needs. That kind of thoughtful, attentive service really makes a difference, and it's great to know it stood out. We appreciate your trust in Aptive to handle your pest control needs!
-Alexis
Professional, polite and courteous
Their technician always lets me know they are here to do their work and lets me know when they finish. They always ask if I have had any problems with pests they can address. They are very professional, polite and courteous. That is so rare today to get that with any service. I appreciate that immensely.
20 March 2026
Reply from Aptive Pest Control - Charlotte
Thank you for your thoughtful feedback, Linda! We’re glad to hear our team consistently communicates well, takes time to check in on any pest concerns, and provides professional and courteous service. We truly appreciate having you as a part of the Aptive neighborhood!
-Alexis
Great Service!
The technician was polite and very professional. He answered all my questions. I was very pleased with the service.
24 March 2026
Reply from Aptive Pest Control - Charlotte
Hi there,
Thank you for sharing your experience with us! We’re so glad to hear your Aptive service professional was polite, professional, and took the time to answer all your questions, that kind of care and attention is exactly what we strive for.
We truly appreciate you choosing Aptive and trusting us with your home. It’s great to know your service was handled in a way that left you feeling confident and pleased. If you ever need anything moving forward, we’re always here to help!
-Jasmine
Reply from Aptive Pest Control - Charlotte
Hi Rebecca,
We’re so glad to hear our team was polite, knowledgeable, and thorough! At Aptive, we take pride in making sure every detail is handled so our customers can feel confident their home is in good hands. Feedback like yours inspires us to keep delivering service that’s attentive, reliable, and makes a real difference, because with Aptive, you can trust we’ve got this handled.
-Jasmine
Reply from Aptive Pest Control - Charlotte
Hi CJ,
Thank you for taking the time to share your feedback, we really appreciate it. We’re glad to hear that our team has been friendly, responsive, and thorough, that’s exactly the level of service we strive to provide at Aptive. We truly appreciate you choosing Aptive and being part of the Aptive family.
-Jasmine
Tech was very nice however I do not…
Tech was very nice however I do not like the company.
24 February 2026
Reply from Aptive Pest Control - Charlotte
Hi Rose,
Thank you for sharing your feedback. I’m glad to hear that your service professional was courteous and provided a positive experience, but I understand that you didn’t have the same impression of the company overall.
At Aptive, we take every customer’s experience seriously, and feedback like yours helps us understand where we can improve. Please feel free to reach out to us directly at socialmedia@goaptive.com if you’d like to share more about your experience or discuss any concerns. We truly appreciate you taking the time to share your thoughts and giving us the opportunity to learn from your perspective.
-Jasmine
Reply from Aptive Pest Control - Charlotte
Hi Kelly,
Thank you for sharing your feedback! We’re thrilled to hear that you received excellent service and found our service professional knowledgeable. At Aptive, we take pride in providing thorough, professional service and ensuring our customers feel confident in the care of their homes. We truly appreciate you choosing Aptive to help keep your home protected.
-Jasmine
I always get a great pest control all a great experience
Alex always a great job ask if there is anything we see that needs attention. Always let's me no if there is a problem and takes care of it sends pictures of the job and what he has done glad he is are bug man
10 March 2026
Reply from Aptive Pest Control - Charlotte
Hi Richard,
Thank you for sharing such kind feedback! We’re thrilled to hear that Alex consistently provides thorough and attentive service. At Aptive, we take pride in our service professionals who go the extra mile, checking in about concerns, keeping customers informed, and documenting their work so you can feel confident in the service. It’s wonderful to know Alex’s care and professionalism have made such a positive impact. We truly appreciate you choosing Aptive and being part of the neighborhood we serve.
-Jasmine
Austin arrived early and was very quick…
Austin arrived early and was very quick and thorough
28 February 2026
Reply from Aptive Pest Control - Charlotte
Hi Frank,
Thank you for sharing your experience! We’re glad to hear that Austin arrived early and provided quick, thorough service. At Aptive, we take pride in delivering professional, reliable, and efficient pest control for every home, and it’s wonderful to know our team met your expectations. We truly appreciate you choosing Aptive to help protect your home!
-Jasmine
Brandon is always professional
Brandon is always professional. He explains everything that he needs to do. Always ask if we need anything else. He is very nice to work with.
28 February 2026
Reply from Aptive Pest Control - Charlotte
Hi there,
Thank you for sharing your experience! We’re thrilled to hear that Brandon consistently provides professional, thorough, and attentive service while taking the time to explain everything and check in on any additional needs. At Aptive, we take pride in delivering friendly, knowledgeable, and reliable pest control, and it’s wonderful to know Brandon made such a positive impression. We truly appreciate you choosing Aptive to help protect your home!
-Jasmine
Reply from Aptive Pest Control - Charlotte
Hi Charles,
Thank you for sharing your feedback! We’re glad to hear that our team consistently provides thorough service. At Aptive, we take pride in delivering professional, attentive, and reliable pest control for every home, and it’s wonderful to know our efforts continue to meet your expectations. We truly appreciate you choosing Aptive to help protect your home!
-Jasmine
They do a good job
27 February 2026
Reply from Aptive Pest Control - Charlotte
Hi Wayne,
Thank you for sharing your feedback! We’re glad to hear that our team is providing good service. At Aptive, we take pride in delivering professional, thorough, and reliable pest control, and it’s wonderful to know our efforts are meeting your expectations. We truly appreciate you choosing Aptive to help protect your home!
-Jasmine
The surface was great
The surface was great, but I wish they would tell you if it’s a.m. or p.m. during the day rather than 10 minute. I’ll be there text.
25 February 2026
Reply from Aptive Pest Control - Charlotte
Hi Deborah,
Thank you for sharing your feedback! We’re glad to hear that your service experience was positive. We completely understand how specifying a.m. or p.m. for appointments can make planning your day easier, and we appreciate you letting us know. At Aptive, clear communication is very important to us, and we’ll use your input to help improve the way we notify customers about arrival times. We truly appreciate you choosing Aptive to protect your home.
-Jasmine
Technician did good job communicating…
Technician did good job communicating and protecting my property from pests.
3 March 2026
Reply from Aptive Pest Control - Charlotte
Hi Ken,
Thank you for taking the time to share your experience. We are so glad to hear that your Aptive service professional communicated clearly and took great care in protecting your property.
Providing effective pest protection while also respecting your home is something we take seriously, so it means a lot to know that came through during your service.
Thank you for choosing Aptive and for being a valued part of our community. We look forward to continuing to keep your home protected.
-Jasmine
Reply from Aptive Pest Control - Charlotte
Hi Dan,
We’re glad to hear that your experience with Aptive was professional. Providing reliable, respectful, and knowledgeable service is always our goal, and it’s great to know that came through during your visit. We appreciate you trusting Aptive to protect your home and look forward to continuing to provide top-notch service.
-Jasmine
Professional Service
My experience is that Aptive is very responsive to our needs. Our technician Alex is extremely contentious and professional. He seems to take genuine interest in providing great customer service.
3 March 2026
Reply from Aptive Pest Control - Charlotte
Hi Eric,
We’re thrilled to hear about your experience with Aptive. It’s wonderful to know that our team has been responsive to your needs and that Alex provided such attentive, professional service. We take pride in having service professionals who genuinely care about our customers and their homes, and it’s great to hear that came through during your visits. Thank you for trusting Aptive to protect your home, and we look forward to continuing to provide exceptional service.
-Jasmine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.