The technician for Aptive is courteous, sending an advance notice of his coming and arrival time. He shows photos of his work, and concern for pets. Does his work throughly.
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Alex was in his always courteous gentlemanly ways today. He explains to me what he is going to do after asking me if there is anything in particular that has been a problem. Then he goes about his tas... See more
Company replied
Excellent technician but company has issues. This is the 2nd month in a row that they have had mosquito control on one system but not the technician's requiring texts and phone calls. I pay a fair... See more
Company replied
Scheduling is a major pain, they tell you when they're coming and burden the customer with rescheduling if it's not a good time, instead of asking when the customer is available to be home. And someti... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
4215 Stuart Andrew Blvd, Ste D, 28217, Charlotte, NC, United States
- 17046105860
We overthink pests so you don't have to.
4.6
Excellent
207 reviews
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Great communication and thorough work
Great communication, love that I get pictures and a good explanation of what’s been done. I always am thrilled when Bay is the technician that is coming.
5 November 2025
Reply from Aptive Pest Control - Charlotte
Hi Sarah,
Thank you for sharing your experience! We’re thrilled to hear that Bay provides clear communication, detailed explanations, and helpful photos during your visits. It’s wonderful to know that his service consistently leaves you confident and satisfied.
At Aptive, we take pride in having service professionals who go above and beyond to ensure our customers feel informed and cared for. We truly appreciate you being part of the Aptive community and for recognizing Bay’s dedication.
-Jasmine
Service rep was prompt and thorough…
Service rep was prompt and thorough with the treatment and follow-up report.
4 November 2025
Reply from Aptive Pest Control - Charlotte
Hi Kristi,
Thank you for sharing your experience! We’re glad to hear that our service professional was prompt, thorough, and provided a detailed follow-up report. At Aptive, we take pride in delivering reliable and transparent service, and it’s great to know our team met your expectations. We truly appreciate you being part of the Aptive neighborhood and for taking the time to recognize our efforts.
-Jasmine
Great work as always great customer…
Great work as always great customer service and always show pictures of the work completed
24 October 2025
Reply from Aptive Pest Control - Charlotte
Hi Nyema,
Thank you for sharing your experience and for being part of the Aptive neighborhood. We’re thrilled to hear that our team continues to provide great service and keeps you informed with photos of the work completed. Providing thorough, professional, and transparent service is something we take great pride in, and it’s wonderful to know that reflected in your visits.
We truly appreciate your trust in Aptive and your feedback. It inspires our team to continue delivering attentive and effective service for every home we protect.
-Jasmine
Reply from Aptive Pest Control - Charlotte
Hi Russell,
Thank you for sharing your experience! We’re glad to hear that your service was efficient and friendly. At Aptive, we take pride in providing reliable, professional care while keeping your home and yard protected.
We appreciate you being a part of the Aptive neighborhood!
-Jasmine
Aptive is very thorough
Aptive is very thorough, and the technicians are quite friendly!
22 October 2025
Reply from Aptive Pest Control - Charlotte
Hi Linda,
Thank you for sharing your feedback! We’re glad to hear that our team is thorough and friendly. At Aptive, we take pride in providing professional, reliable service while keeping your home and yard protected.
We appreciate you being a part of the Aptive neighborhood!
-Jasmine
The technician was very knowledgeable…
The technician was very knowledgeable and informative. He was genuinely concerned about about our questions and inquiries. That goes a long way with me.
17 October 2025
Reply from Aptive Pest Control - Charlotte
Hi there,
Thank you for sharing your feedback. We’re thrilled to hear that our service professional was knowledgeable, informative, and genuinely concerned about your questions. At Aptive, we take pride in our service professionals who not only provide effective pest solutions but also ensure our customers feel supported and informed every step of the way.
We truly appreciate you being part of the Aptive community and look forward to continuing to provide a positive and confident experience for your home.
-Jasmine
Reply from Aptive Pest Control - Charlotte
Hi Flora,
Thank you for sharing your feedback. We’re glad to hear that our team consistently arrives on time. At Aptive, we take pride in providing reliable, professional, and customer-focused service for every home.
We truly appreciate you being part of the Aptive community and look forward to continuing to provide outstanding service.
-Jasmine
You hired a good Christian worker!
You hired a good Christian worker to send out! This young man's name was Harley - and it mattered enough to me to save his phone number and name. I enjoyed talking to him as he worked and he did a great job!! I hope he comes back again! :)
22 October 2025
Reply from Aptive Pest Control - Charlotte
Hi Karen,
We’re so glad to hear that Harley made such a positive impression! At Aptive, we strive to send service professionals who are not only skilled but also personable and respectful, and it’s wonderful to know that Harley delivered both. We’ll be sure to pass along your kind words, and we’re thrilled you had such a great experience. Thank you for being part of the Aptive neighborhood!
-Jasmine
Great Pest Control Company
I feel Aptive is a very trustworthy and dependable company on what they promise they can and will offer. My treatments are every 20 days. Drake is the tech and he is very polite, efficient, and knowledgeable in what he does. My pest control issues seem to be under control and I love it. Thanks Aptive!
22 October 2025
Reply from Aptive Pest Control - Charlotte
Hi there,
Thank you for sharing your wonderful feedback! We’re thrilled to hear that your treatments are helping keep your pest issues under control and that Drake has been polite, efficient, and knowledgeable. At Aptive, we take pride in delivering dependable service and results our customers can trust. We truly appreciate you being part of the Aptive neighborhood and for allowing us to care for your home!
-Jasmine
Drake talked to me when he arrived and…
Drake talked to me when he arrived and was thorough. I like the detailed summary that walks me through what was done, etc. They are always good.
14 October 2025
Reply from Aptive Pest Control - Charlotte
Hi Michael,
Thank you for sharing your feedback! We’re glad to hear that Drake was thorough and took the time to walk you through the service. Our team at Aptive takes pride in providing detailed explanations and high-quality service, and it’s wonderful to know that consistency and care have made a positive impression.
We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home.
-Jasmine
Reply from Aptive Pest Control - Charlotte
Hi there,
Thank you for sharing your feedback! We’re thrilled to hear you’ve had a positive experience with Aptive. Our team takes pride in providing reliable, professional, and thorough service, and it’s wonderful to know that commitment shows.
We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home.
-Jasmine
Still have bugs
The application and the person doing the application were great. No issues with any of the service. We continue to see large palmetto bugs in the house. We expected this after the first few treatments but to still see large bugs even after treatment seems unusual.
4 October 2025
Reply from Aptive Pest Control - Charlotte
Hi Charles,
Thank you for taking the time to share your feedback. We’re glad to hear that the service and our service professional met your expectations.
We understand your concern about still seeing large palmetto bugs in your home. At Aptive, we aim to provide effective and lasting solutions for all pests, and some pests may take a few treatments to see full results. We would appreciate the opportunity to review your account and ensure the treatments are targeting the issue effectively. Please reach out to us directly at socialmedia@goaptive.com so we can make sure your home is fully protected and provide any additional support needed.
-Jasmine
Jamal was great.
11 October 2025
Reply from Aptive Pest Control - Charlotte
Hi Charles,
Thank you for taking the time to share your feedback! We’re glad to hear that Jamal provided great service. At Aptive, we take pride in having knowledgeable and attentive service professionals who ensure our customers feel confident and well cared for.
We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home.
-Jasmine
Reply from Aptive Pest Control - Charlotte
Hi Amy,
Thank you for sharing your experience! We’re thrilled to hear that Bay consistently provides great service. At Aptive, we take pride in having team members who are reliable and thorough, and it’s wonderful to know Bay is delivering on that promise. We truly appreciate you being part of the Aptive neighborhood and taking the time to recognize his efforts.
-Jasmine
Our previous pest control removed…
Our previous pest control removed cobwebs in areas around the outside of the house. I believe that really helps.
3 October 2025
Reply from Aptive Pest Control - Charlotte
Hi Shavon,
Thank you for sharing your feedback! We completely agree, removing cobwebs around the exterior of the home can make a big difference in preventing pests. At Aptive, our team strives to provide thorough and effective pest control, addressing both the visible areas and those that help prevent future issues.
We truly appreciate having you as part of the Aptive family and look forward to continuing to keep your home protected.
-Jasmine
Good experience
Good experience
Technician Jordan was courteous and listened and helped with requests and pain points identified
2 October 2025
Reply from Aptive Pest Control - Charlotte
Hi there,
Thank you for sharing your experience! We’re glad to hear that Jordan was courteous, attentive, and addressed your requests and concerns. At Aptive, we take pride in providing thorough, personalized service to ensure your home is well protected. We truly appreciate you choosing Aptive and being part of our neighborhood.
-Jasmine
Salesperson said cancellation after 6 mos. would cover cancellation fee
I was charged $199 fee for canceling. This was not what the saleperson told me. He assured that 6 payments would cover the cancellation fee and I could try it on a 6 month trial basis. He said they would come every month instead of 50-80 days if i had issues. There were no available earlier appointments when I checked. I was unhappy with service as I still had spiders on deck and beetles in plants. Not worth the money just to have someone dust webs every 75-80 days. Was told to pay more and go to a monthly plan If i wanted to get rid of bugs. When i contacted customer support, i got canned text and an immediate charge.
20 September 2025
Reply from Aptive Pest Control - Charlotte
Hi Cheryl,
We’re very sorry to hear about your experience and appreciate you taking the time to share your concerns. At Aptive, we strive to provide transparent, reliable, and effective pest control, and it’s clear that your experience did not meet those standards.
We understand how frustrating it is to feel misinformed about the service plan, cancellations, and fees, as well as to continue experiencing pest issues despite ongoing service. Your feedback is taken very seriously, and we would like the opportunity to review your account in detail to better understand what happened and work toward a resolution. Please reach out to us directly at socialmedia@goaptive.com so we can address your concerns and ensure your experience aligns with the standards of service we aim to provide.
Your satisfaction is very important to us, and we appreciate the opportunity to improve your experience with Aptive.
-Jasmine
Reply from Aptive Pest Control - Charlotte
Hi Mel,
Thank you for sharing your feedback! We’re thrilled to hear that James provided excellent service. At Aptive, we take pride in having knowledgeable, friendly, and dedicated service professionals who go above and beyond for our clients.
We truly appreciate your trust in Aptive and look forward to continuing to provide you with reliable, high-quality pest control.
-Jasmine
Mosquito extermination doesn't seem to…
Mosquito extermination doesn't seem to be working.
20 September 2025
Reply from Aptive Pest Control - Charlotte
Hi Andrea and Eddie,
We’re sorry to hear that you’re still experiencing mosquito issues and appreciate you taking the time to share your feedback. At Aptive, we strive to provide effective mosquito control, and we understand how frustrating it is when the results don’t meet your expectations.
Mosquito activity can sometimes continue due to environmental factors, but we want to ensure your service is being applied correctly and effectively. Please reach out to us directly at socialmedia@goaptive.com so we can review your account, confirm the treatment plan, and schedule any follow-up necessary to address the issue. Your satisfaction and peace of mind are very important to us, and we appreciate the opportunity to improve your experience with Aptive.
-Jasmine
It's working
I've been with the company for a few years and we are finally resolving my issues.
20 September 2025
Reply from Aptive Pest Control - Charlotte
Hi there,
Thank you for sharing your feedback! We’re glad to hear that we’re finally resolving the issues you’ve experienced. At Aptive, we take pride in providing thorough, attentive, and effective pest control while ensuring our clients’ concerns are addressed.
We truly appreciate your trust in Aptive over the years and look forward to continuing to provide reliable, high-quality service for your home.
-Jasmine
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