Their technicians communicate so well with their customer's . Vert knowledgable. They let you know when they will be there ,ask you if you have any problems we need to take care of,take picture's of w... See more
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I had my pest control canceled by the technician in February and had no phone contact to set up a new appointment. I was home all day waiting but got a text saying he’d be here late in the afternoon.... See more
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Every time Aptive arrives they check to see if there are any additional problems that I need done and if I am not home I am able to text them. They are respectful, knowledgeable and completely throug... See more
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Each and everyone who has come to apply treatments has been professional, personable and pleasant! Yesterday, Kyle treated areas which I discussed with him. These included care for the firewood and... See more
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Company details
Written by the company
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Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
4671 Alpine Ave NW, 49321, Comstock Park, MI, United States
- 16165777367
We overthink pests so you don't have to.
4.1
Great
153 reviews
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Reply from Aptive Pest Control - Grand Rapids
This is wonderful to hear, Beckey. Our goal is to ensure each treatment is tailored to each customer's needs, and it's really nice to know that has been reflected in your experience. Handling your concerns with the care you deserve is important to us, and we're glad you've been satisfied. Thanks for being the best part of Aptive!
-Alexis, Aptive Care Team
Knowledgeable and professional technicians
The technician who most recently came to my house to do the periodic application to control pests was very knowledgeable and professional about the application process and how it would work.
6 June 2026
Reply from Aptive Pest Control - Grand Rapids
We really appreciate your feedback, Bruce! It's wonderful to hear that our service professional was knowledgeable, professional, and took the time to explain the treatment process and what you could expect from it. Clear communication and expertise go a long way in creating a positive service experience, and we're glad this stood out to you. Thank you for choosing Aptive to handle your pest control needs!
-Alexis, Aptive Care Team
Not Worth the Cost
I would agree with the consensus of reviews, but I would add one key factor -- for all the time and money invested, there is really no change in the amount of bugs & spiders in and around my house. I would be better off with a can of Raid.
The Positives:
Responsive Re-treatments: I'm generally pleased with the company's willingness to send technicians back out for free targeted spot treatments between scheduled visits if a pest problem persists.
Professional Technicians: Individual technicians are generally polite, knowledgeable, and thorough when applying treatments around the home's exterior.
Eco-Friendly Focus: The company's use of botanical-based and environmentally conscious pest solutions is frequently highlighted as a major benefit, but it's not as effective.
The Criticisms:
Aggressive Sales Tactics: A major source of frustration stems from Aptive's door-to-door sales teams. Critics frequently cite high-pressure sales pitches, ignored "no soliciting" signs, and aggressive door-knocking habits.
Hidden Fees and Contracts: Numerous complaints detail unexpected early termination fees (often around $199), automated renewals, and binding multi-year contracts that customers claim were not disclosed to them during the sign-up process.
Scheduling and Billing Issues: Reviewers on Yelp and the BBB often report difficulties in canceling services, being billed for missed or uncompleted appointments, and struggling to get in touch with responsive customer support agents.
If you are considering their services, it is highly recommended to carefully read the fine print of the service agreement, confirm the exact pricing, and clearly understand the cancellation policy before signing anything with a sales representative.
6 June 2026
Unprompted review
Reply from Aptive Pest Control - Grand Rapids
Hi Pete,
Thank you for taking the time to share such detailed feedback. I’m sorry to hear you haven’t seen the level of pest reduction you were expecting with Aptive, especially given the investment you’ve made.
We’re glad to hear you’ve had positive experiences with our technicians and re-service support, but we also take your concerns seriously around effectiveness, communication, and billing clarity. Please reach out to socialmedia@goaptive.com so we can review your account and address this directly with you. At Aptive, we’ve got this handled, and that includes working to ensure your service delivers clear, consistent results.
-Jasmine, Aptive Care Team
No problems with bugs since I switched…
No problems with bugs since I switched to Aptive.
30 May 2026
Reply from Aptive Pest Control - Grand Rapids
This is great to hear, Rick! We're so glad your pest issues have settled down a bit after starting our services. Our goal is to provide reliable, effective service, and we're truly beyond thrilled to know you've been satisfied. Thanks for trusting Aptive to handle your pest control needs with the high level of care you deserve!
-Alexis, Aptive Care Team
Employee was very polite
Employee was very polite, thorough and helpful. He answered all of my questions promptly and informatively.
5 June 2026
Reply from Aptive Pest Control - Grand Rapids
Hi Deborah,
We’re really glad to hear you had a positive experience and that our service professional was polite, thorough, and helpful during your visit.
It’s great to know your questions were answered clearly and promptly, and we truly appreciate you taking the time to share your feedback and for choosing Aptive.
-Jasmine, Aptive Care Team
When the service guy found out it was…
When the service guy found out it was our first call at that house, he went out of his way to get every corner, even in the creepy basement
28 May 2026
Reply from Aptive Pest Control - Grand Rapids
Hi Tracy,
We really appreciate you sharing this. It’s great to hear your service professional took the time to be especially thorough for your first service at the home and made sure to treat every area, even those harder-to-reach spots like the basement.
At Aptive, we believe first visits should feel fully handled and leave no doubt that your home is being cared for properly. Thank you for choosing Aptive, we truly appreciate the trust you placed in us from day one.
-Jasmine, Aptive Care Team
Product doesn’t work for us
Well, the product does not work for us so as far as product rating I would give one star. I gave 2 stars because customer service has really been trying to work with us however I feel we need to cancel our contract since their product isn’t working. We really wanted it to work.
29 May 2026
Reply from Aptive Pest Control - Grand Rapids
Hi Shannon,
We really appreciate you taking the time to share this, and I’m sorry to hear the results haven’t met your expectations. I can understand how disappointing it is when you were really hoping the service would make a difference for your home.
I’m glad to hear our customer service team has been working with you, even though I understand your concerns about continuing the service. If you’re open to it, please reach out to socialmedia@goaptive.com so we can personally review your account and see if there’s anything else we can do to help or improve the outcome before you make a final decision. At Aptive, our goal is always to make sure you feel like we’ve got this handled, and I’d appreciate the chance to take another look with you.
-Jasmine, Aptive Care Team
Better service is needed.
The person must have been new and did not know what I needed. He should have had a record. He came at 7pm, and my son talked with him. My son had to remind him about the bate boxes. He had sprayed, but that was all. All I have is outdoor treatment and for paying $74 a month that does not seem reasonable. When I have to worry about the service and when.
I do not like waiting all day. The company would better serve with at least saying morning or afternoom.
29 May 2026
Reply from Aptive Pest Control - Grand Rapids
Thank you for taking the time to explain what happened, Mary. It sounds like there were several areas that left you concerned, and we’d like to review your account details, service notes, and scheduling concerns a bit closer. Please email socialmedia@goaptive.com with your service address and any additional information you’d like to share. We're here to help in any way we can!
-Alexis, Aptive Care Team
Don’t trust any salesperson from this…
Don’t trust any salesperson from this company. They will lie and sign you up for a subscription service even when you only agreed and signed for a specific set of service dates. They will lie sales rep copied and pasted my signature onto other sections of a contract and forged my initials in other areas. It took me forever to get this cancelled. It’s a scam. The service tech seemed nice enough, but I can’t say their spraying changed anything around the house. I still have to check my credit card to make sure the service is actually cancelled.
28 April 2026
Reply from Aptive Pest Control - Grand Rapids
Thanks for bringing this to our attention. It’s deeply concerning to hear that your experience left you questioning the sales process, the service agreement, and whether your account was fully canceled. We’re glad the service professional was kind during the visit, but the concerns you raised are important and should be reviewed carefully. Please email socialmedia@goaptive.com with your service address, the phone number or email tied to the account, and any relevant documents or screenshots so our team can look into this further. We are here to help!
-Alexis, Aptive Care Team
Great experience
Today we had Mason as our tech and he did a nice job of explaining what he was about to do and then did it in a very professional manner
19 May 2026
Reply from Aptive Pest Control - Grand Rapids
Hi Jerry,
We really appreciate you sharing this. It’s great to hear Mason took the time to explain the service and then carried it out in a professional way, that kind of communication and follow-through is exactly what we aim for at Aptive. We’re glad your experience felt clear and well-managed from start to finish. You can always count on us to keep everything handled with that same level of care and professionalism each visit.
-Jasmine, Aptive Care Team
Jeff was great
Jeff was great! I always appreciate the friendly conversations and ability to adapt to our needs each visit!
12 May 2026
Reply from Aptive Pest Control - Grand Rapids
Thank you for sharing your feedback about Jeff treating your home, Jessica! We’re so glad that he provided great service and that the friendly conversations and flexibility in addressing your needs made each visit a positive experience. That kind of adaptability and communication really helps tailor the service to what matters most to you. We truly appreciate you choosing Aptive to handle your pest control needs!
-Alexis, Aptive Care Team
Service tech was very friendly and…
Service tech was very friendly and knowledgeable. Did everything as explained.
30 April 2026
Reply from Aptive Pest Control - Grand Rapids
Hi there,
We really appreciate you sharing this, thank you for choosing Aptive. It’s great to hear your service professional was friendly, knowledgeable, and followed through on everything as explained, that kind of clear, dependable service is exactly what we aim to deliver.
We’re glad your experience went smoothly, and we’ll keep focusing on making sure every visit is consistent, professional, and fully handled from start to finish, we’ve got this handled.
-Jasmine, Aptive Care Team
Aptive is the best pest control service…
Aptive is the best pest control service ive worked with, no question. Parker did a great job in helping me prevent another yellow jacket take over this year, quickly, easily and professionally.
22 April 2026
Reply from Aptive Pest Control - Grand Rapids
We’re really glad to hear you’ve had such a positive experience with Parker treating your home, Will! It means a lot to know we’ve been the best pest control service you’ve worked with, and we're so glad he was able to handle your yellow jacket concern before it became a bigger issue. We’ll be sure to share your feedback with him. Thank you for taking the time to share your experience and for trusting Aptive to protect your home from unwanted pests!
-Alexis, Aptive Care Team
See above
. Notified my upcoming appointment was scheduled with option for my conscience.
. Notified my upcoming appointment date was changed (their choice)
. Reminder of upcoming date
. The day of appointment was reminded
. Notified attendant would be here within 45 Minutes
. Attendant arrived prior to given time
. Attendant asked if I had questions
. Attendant texted when complete - no issues
. Attendant texted photos where sprayed
. Attendant texted he enjoyed talking with me, asked if I would complete questionnaire
. Superintendent texted - offered to help if the company could be of further assistance - gave # to contact
29 April 2026
Reply from Aptive Pest Control - Grand Rapids
Hi Judy,
We really appreciate you taking the time to share such detailed feedback, thank you for choosing Aptive. It’s great to hear the full communication process, from scheduling updates to arrival notices, service completion, photos, and follow-up, all felt clear and consistent.
At Aptive, we work hard to make sure every step is handled smoothly so you’re always informed and never left wondering what’s next. We’re glad to have you as part of the Aptive family, and we’ll keep working to make sure things stay handled the right way for you.
-Jasmine, Aptive Care Team
The quality of service was marginal
The quality of service was marginal - I really don't think the application service was actually done on each visit. I say that based on seeing how quickly some of applications were completed. The cancellation process also was not friendly at all. The Rep I spoke with to cancel was not good at active listening - and beware of their early termination fee. I personally will not use them again based on their cancellation policies.
28 April 2026
Unprompted review
Reply from Aptive Pest Control - Grand Rapids
Hi Kim,
Thank you for taking the time to share this feedback, and I’m sorry to hear your experience didn’t meet expectations, especially regarding service quality and your cancellation experience. I understand how frustrating that must have felt.
At Aptive, I want you to feel confident that your home is handled with care and that both service and communication meet a consistent standard. What you’ve described is not the experience we aim to provide, and I’d like to help get this looked into further.
If you’re open to it, please reach out to socialmedia@goaptive.com so I can review your concerns with the appropriate team and make sure everything is properly addressed.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Grand Rapids
Hi Lorin,
Thank you for sharing this, we really appreciate it. It’s great to hear your service professional provided a great and professional experience, that’s exactly the standard we aim for at Aptive every visit.
We’re glad everything went smoothly, and if you ever need anything moving forward, we’ve got this handled.
-Jasmine
Home pest treatment
Everyone of the technicians have been very professional and willing to listen to our wants and needs in respects to pest control inside the home and outside
16 April 2026
Reply from Aptive Pest Control - Grand Rapids
We're so glad our service professionals have been professional and attentive to your needs both inside and outside your home, Marv! At Aptive, we pride ourselves on ensuring that every concern is addressed with care and precision. Your satisfaction is our top priority, and your kind words motivate us to continue delivering exceptional service. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to continuing to serve you!
-Alexis
Their technicians communicate so well…
Their technicians communicate so well with their customer's . Vert knowledgable. They let you know when they will be there ,ask you if you have any problems we need to take care of,take picture's of where they treated. Very professional.
22 April 2026
Reply from Aptive Pest Control - Grand Rapids
Thank you for sharing this, Yvonne! It's fantastic to know that our team has communicated effectively and demonstrated their knowledge during your service. At Aptive, we pride ourselves on ensuring that every aspect of our service is handled with professionalism and care, and it's gratifying to know that this was reflected in your experience. It's always a pleasure to treat your home, and we look forward to continue protecting your home from unwanted pests for years to come!
-Alexis
Reply from Aptive Pest Control - Grand Rapids
Hi Ann,
Thank you for the great feedback. We’re so glad to hear everything has been an excellent experience, and we’ll be sure to pass your appreciation along to Trevor. That kind of consistency and care is exactly what we strive for at Aptive.
We truly appreciate you trusting us with your home, and we’re happy to know things continue to be well handled for you. If you ever need anything, we’re always here and ready to help keep it handled moving forward.
-Jasmine
Mason was very friendly and sprayed the…
Mason was very friendly and sprayed the inside and outside of our home as well as yard, porch, and deck.
14 April 2026
Reply from Aptive Pest Control - Grand Rapids
Hi Patti,
Thank you for the great feedback. We’re glad to hear Mason was friendly and took care of both the inside and outside of your home, including the yard, porch, and deck, that’s exactly the level of thorough service we aim for at Aptive.
We truly appreciate you trusting us with your home and are happy to know everything was well handled during your visit. If you ever need anything in the future, we’re always here and ready to help keep things handled for you.
-Jasmine
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