Their technicians communicate so well with their customer's . Vert knowledgable. They let you know when they will be there ,ask you if you have any problems we need to take care of,take picture's of w... See more
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I had my pest control canceled by the technician in February and had no phone contact to set up a new appointment. I was home all day waiting but got a text saying he’d be here late in the afternoon.... See more
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Each and everyone who has come to apply treatments has been professional, personable and pleasant! Yesterday, Kyle treated areas which I discussed with him. These included care for the firewood and... See more
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Every time Aptive arrives they check to see if there are any additional problems that I need done and if I am not home I am able to text them. They are respectful, knowledgeable and completely throug... See more
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Company details
Written by the company
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Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
4671 Alpine Ave NW, 49321, Comstock Park, MI, United States
- 16165777367
We overthink pests so you don't have to.
4.1
Great
155 reviews
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Worthless company
Whatever they use to spray doesn’t work. There is no need to spray in November. I tell them not to bother coming yet they still come. You’re better off doing it yourself.
18 November 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Mike,
Thank you for taking the time to share this with us. I can understand how frustrating it must be to feel like the treatments aren’t making a difference, especially during the colder months when pest activity seems lower. You should always feel confident that the service you're receiving from Aptive is actually helping protect your home.
Our year-round treatment schedule is designed to keep pests from overwintering and becoming a bigger issue once temperatures warm back up, but if the service hasn’t felt effective for you, that’s something we definitely want to take a closer look at. You also mentioned telling our team not to come, and if we’ve missed that note on your account, I want to make sure we correct it right away so your preferences are respected going forward.
I’d really appreciate the chance to review your account with you, go over what’s been applied, and talk through options that better match what you’re looking for. When you have a moment, please reach out at socialmedia@goaptive.com so we can make this right and ensure your experience with Aptive feels worthwhile and effective.
Thank you again for sharing your feedback.
-Jasmine
Great explanation of the treatment.
11 November 2025
Reply from Aptive Pest Control - Grand Rapids
Hi there,
Thank you for sharing your experience! We’re glad to hear that our service professional took the time to clearly explain the treatment. At Aptive, we believe that communication and understanding are just as important as effective pest control, and it’s wonderful to know that came through for you. We truly appreciate you being part of the Aptive neighborhood!
-Jasmine
Your employee was very personable
Your employee was very personable. He was efficient and focused. He answered my questions and and took care of my concerns.
1 November 2025
Reply from Aptive Pest Control - Grand Rapids
Hi there,
Thank you for taking the time to share your experience and for being part of the Aptive neighborhood. We’re glad to hear that our service professional was not only efficient but also took the time to address your concerns and answer your questions. Providing service that is both effective and personable is something we truly value, and it’s wonderful to know that made a difference for you.
Your feedback inspires our team to continue delivering care that goes beyond just pest control. Thank you for trusting Aptive to protect your home.
-Jasmine
Nicholas did a fantastic Job
Nicholas did a fantastic Job. Very professional and prompt.
28 October 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Leah,
Thank you for sharing your experience. We’re delighted to hear that Nicholas provided prompt, professional service and delivered a fantastic job. At Aptive, we take pride in service professionals like Nicholas who go above and beyond to make our customers feel confident and cared for. We appreciate you being a part of the Aptive neighborhood and trusting us to protect your home.
-Jasmine
A Respectable Hard Working Company
Every time Aptive arrives they check to see if there are any additional problems that I need done and if I am not home I am able to text them. They are respectful, knowledgeable and completely through with their jobs. Plus always going the extra mile. I am very pleased at the choice I made to go with Aptive Pest Control.
24 October 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Susan,
Thank you for sharing your feedback. We’re thrilled to hear that our team consistently goes the extra mile, is thorough, knowledgeable, and respectful, and makes communication easy whether you’re home or away. At Aptive, we take pride in providing attentive, reliable, and customer-focused service that ensures every home is well cared for.
We truly appreciate you being part of the Aptive community and are so glad you’re pleased with your choice. We look forward to continuing to provide outstanding service for your home.
-Jasmine
Pests are not going away
We have had people come out 3 times and now had to call a 4th pests are not going away and now I've been scheduled 5 days out.
25 October 2025
Reply from Aptive Pest Control - Grand Rapids
Hi there,
Thank you for sharing your experience. At Aptive, we take pest concerns seriously and strive to provide effective solutions as quickly as possible. I understand how frustrating it must be to continue dealing with pests despite multiple visits, and waiting several days for the next appointment only adds to that frustration.
We want to make this right and ensure your home is properly protected. Please reach out to us at socialmedia@goaptive.com so we can review your service history and coordinate a solution that addresses the issue promptly.
We truly appreciate you being part of the Aptive community and are committed to restoring your confidence in our service.
-Jasmine
Moths issue not resolved
As pitched in during the contract signup, our issue of Moths is not going at all even after 3 applications
23 October 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Prasanna,
Thank you for sharing your experience. At Aptive, we are committed to providing effective solutions for every pest concern, and I understand how frustrating it must be to continue dealing with moths despite multiple treatments.
We want to make this right and ensure your home is properly protected. Please reach out to us at socialmedia@goaptive.com so we can review your service history and coordinate the next steps to address the issue more effectively.
We truly appreciate you being part of the Aptive community and are committed to restoring your confidence in our service.
-Jasmine
Great Service!
Technician asked about any special needs we had, performed service in an efficient manner, and updated us on what he found when completed.
14 October 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Michael and Kay,
Thank you for sharing your feedback! We’re thrilled to hear that our service professional took the time to understand your needs, performed the service efficiently, and provided a clear update afterward. At Aptive, we take pride in delivering thorough, attentive service while keeping our customers informed every step of the way. We truly appreciate you being part of the Aptive neighborhood and for trusting us with your home.
-Jasmine
Reply from Aptive Pest Control - Grand Rapids
Hi there,
We’re glad to hear that our team is getting the job done! At Aptive, we take pride in providing reliable and thorough pest control so our customers can feel safe and comfortable in their homes. Thank you for being a valued part of the Aptive neighborhood!
-Jasmine
Terrible pest control company!
My own personal experience with this company was very negative. Other customers might have had a better experience but not me. I had issues right from the get-go and it just got worse until I had enough and abruptly ended the contract. I had problems with logging on to their website to get into my account. They couldn't help. Technicians would show up when they weren't supposed to on days that I DIDN'T schedule and then show up again on the days I did schedule it charging me twice in the same month. Billing department kept screwing up and could never get it corrected. I talked to many different people about my frustrations, including supervisors, and then finally leaving several phone messages for the district manager. They listened but never did anything about it. And the district manager never returned my calls or emails. When the technicians did the inside of my house, they sprayed everywhere, including directly onto curtains and carpet, leaving stains that would not come out. It's a fairly new company and clearly they have a lot of issues. Lots of very young people running it, apparently with not enough knowledge and experience. They also lied about how many people in my neighborhood signed up. I ended up breaking my contract because nothing was being resolved. They had the gall to charge me $199 for breaking the contract even though they could not resolve the many issues involved. Not even the district manager gave the decency to return my calls and emails! Stay away from this company. They will do and say whatever they can to get your business and then ignore you when problems arise.
31 October 2024
Reply from Aptive Pest Control - Grand Rapids
Hi Summer,
Thank you for sharing your experience. We are truly sorry to hear about the many challenges you faced while working with us. This is not the level of service we aim to provide, and we completely understand how frustrating and disappointing your experience must have been.
At Aptive, we take feedback like yours very seriously, and we are committed to learning from situations like this so we can improve our service, communication, and overall customer experience. We truly regret that your concerns regarding scheduling, billing, and treatment were not addressed in a timely and satisfactory manner, and we apologize for any inconvenience or damage caused during service.
While we’re disappointed to hear that your experience led you to end your contract, we want to thank you for being honest with us. Your feedback helps us hold ourselves accountable and ensure we are delivering the high-quality service our customers expect and deserve.
Thank you again for your time, and we sincerely wish you the best moving forward.
-Jasmine
I appreciate the email that told me…
I appreciate the email that told me what your employee did while at our home. This was the first time I did not have direct contact with your worker while he was there. That is fine, just appreciated the detailed email report!
9 October 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Wendy,
Thank you for sharing your experience! We’re glad to hear that the detailed email report was helpful and kept you informed, even without direct contact during the visit. At Aptive, we aim to provide clear communication so our customers always know the care being provided to their homes.
We appreciate you being a part of the Aptive neighborhood and look forward to continuing to protect your home with the same attention and transparency.
-Jasmine
Last technician was very knowledgeable
Last technician was very knowledgeable, personable and helpful. Others have been good too.
15 October 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Terry,
Thank you for sharing your experience! We’re thrilled to hear that your most recent service professional was knowledgeable, personable, and helpful. It’s also wonderful to know that your past visits have been positive as well. At Aptive, we strive to provide service that is both effective and friendly, and your feedback lets us know we’re hitting the mark.
We truly appreciate you being a part of the Aptive neighborhood and trusting us to protect your home.
-Jasmine
Great experience!
Herb, our service tech, was great. Very professional, knowledgable, and thorough. Great experience!
15 October 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Shane and Lisa,
We’re so glad to hear that Herb provided professional, knowledgeable, and thorough service! At Aptive, we aim to make every visit both effective and enjoyable, and it’s wonderful to know your experience reflected that. Thank you for being part of the Aptive neighborhood and for trusting us with your home.
-Jasmine
Service person needs to be more…
Service person needs to be more cautious when spraying around open windows.
7 October 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Diane,
Thank you for sharing your feedback. I completely understand your concern about treatments near open windows. Our service professionals are trained to take precautions during every visit, and I’ll be sure to share your comment with our local team to reinforce extra care around areas like windows.
We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home. If you ever have concerns during a visit, please don’t hesitate to reach out so we can address them promptly.
-Jasmine
Great communication on arrival time and…
Great communication on arrival time and plan of work to be done. Asked for any other concerns and addressed them during the appointment. Did a thorough job and explained the process.
8 October 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Bob,
Thank you for taking the time to share your experience! At Aptive, we strive to provide clear communication, thorough service, and personalized attention to every home. We’re thrilled to hear that our team addressed your concerns, explained the process, and delivered the quality service you expected. We truly value having you as part of the Aptive neighborhood and look forward to keeping your home comfortable and protected.
-Jasmine
They come to our house whenever you…
They come to our house whenever you need them. The people who come are friendly and explain techniques used to rid us of critters is bugs.
7 October 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Karla,
Thank you for sharing your experience! We’re glad to hear our team has been friendly and flexible, and that our explanations help you feel informed about the work we do. At Aptive, we strive to provide attentive, personalized service that effectively keeps your home comfortable and protected. We truly value having you as part of the Aptive neighborhood.
-Jasmine
Service tech was very professional and…
Service tech was very professional and polite. Love the fact that you send pictures as to what is being done.
4 October 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Dave,
Thank you for sharing your feedback! We’re glad to hear that our service professional was both professional and polite, and that you appreciate the photos showing the work being done. At Aptive, we aim to provide service that is thorough, transparent, and reliable, and it’s wonderful to know that reflected in your experience. We truly appreciate you being part of the Aptive neighborhood.
-Jasmine
This company is fantastic
This company is fantastic. Reasonably priced, both the sales people and their phone staff is amazing! If you have any problems, they listen and take care of them for you. I highly recommend this company!
12 September 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Cindy,
Thank you for sharing your wonderful feedback! We’re thrilled to hear that you’ve had a positive experience with our team, from our sales and phone staff to how we handle any concerns. At Aptive, we strive to provide attentive, reliable service while delivering value and peace of mind to every customer. We truly appreciate you being a part of the Aptive neighborhood and for recommending us to others.
-Jasmine
Not great customer service
They usually do a good job spraying, but they have a hard time keeping to the schedule they create, rescheduling with little or no advanced warning and or showing up over an hour late.
28 September 2025
Reply from Aptive Pest Control - Grand Rapids
Hi Chris,
Thank you for sharing your feedback. We’re glad to hear that you’re satisfied with the quality of our spraying services, but we’re very sorry for the frustration caused by scheduling issues. At Aptive, we strive to provide reliable, timely service, and it’s clear we fell short in this area.
We understand how inconvenient it is when appointments are rescheduled with little notice or when our service professionals arrive late. Your feedback is taken seriously, and we’ll work to improve our scheduling communication so your future appointments are as smooth and predictable as possible. We truly appreciate your patience and the opportunity to continue serving you with the high standards you expect from Aptive.
-Jasmine
Reply from Aptive Pest Control - Grand Rapids
Hi Steve,
Thank you for taking the time to share your feedback! We’re thrilled to hear that our service professional was polite and thorough. At Aptive, we take pride in providing knowledgeable, dedicated, and reliable service to every client.
We truly appreciate your trust in Aptive and look forward to continuing to provide high-quality pest control for your home.
-Jasmine
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