Dylan communications were fantastic. He took credit of everything, even getting the cobwebs out of my doors and windows! So helpful! Loved the pictures too!
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See what reviewers are saying
The individual that Service my property is dishonest, lazy and will claims they done work that they haven’t done. I’ve have watched them come, park, and sat in their vehicles as long as 15-20 minutes,... See more
Company replied
Even though I had a small problem with being switched to a premium plan without my consent (later discovered that I was getting a better deal for less money) I was completely impressed with the resolu... See more
Company replied
I wasn't home during my latest Aptive service, but Dylan made sure I felt completely informed. He sent a detailed update with photos showing exactly where he treated—focusing on eaves, entry points, a... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
6290 Old Warwick Rd, 23224, Richmond, VA, United States
- 18045678831
We overthink pests so you don't have to.
4.2
Great
48 reviews
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Dylan communications were fantastic!
Dylan communications were fantastic. He took credit of everything, even getting the cobwebs out of my doors and windows! So helpful! Loved the pictures too!
7 May 2026
Reply from Aptive Pest Control - Richmond
Thank you so much for sharing your wonderful experience with us, Vickie! It's great to hear that Dylan's communication and attention to detail exceeded your expectations. We pride ourselves on ensuring every aspect of your service is thoroughly handled, and it's fantastic to know that he went the extra mile to remove cobwebs and provide helpful pictures. It's always a pleasure to treat your home, and we really appreciate having you as a part of the Aptive neighborhood!
-Alexis, Aptive Care Team
Great company
Great company. True to their word on pest control. And will come back between services if customer is unsatisfied. Thank you
21 April 2026
Reply from Aptive Pest Control - Richmond
Hi Tommy,
It means a lot to hear this, thank you for taking the time to share your experience. We’re glad you’ve found our service reliable and that our team follows through, especially when it comes to making things right between visits if needed.
At Aptive, we stand behind what we do and want you to feel confident that any concerns are handled without hesitation. Thanks again for choosing Aptive and for being part of our community.
-Jasmine, Aptive Care Team
Dylan is always so professional
Dylan is always so professional. He's excellent to work with.
17 April 2026
Reply from Aptive Pest Control - Richmond
Hi Megan,
Thank you for sharing this, we really appreciate it. We’re glad to hear Dylan consistently delivers a professional experience and is excellent to work with, that kind of reliability is exactly what we strive for at Aptive. We’ve got this handled, and we’ll be sure to pass along your kind words to Dylan, we’re grateful to have him on the team and to have you as a customer.
-Jasmine
The individual that Service my property…
The individual that Service my property is dishonest, lazy and will claims they done work that they haven’t done. I’ve have watched them come, park, and sat in their vehicles as long as 15-20 minutes, get out of the vehicle, hold the wand up towards my home, take a picture, put it back in the vehicle, text me a message saying he is done and leave. I have texted them back and informed them that they didn’t preform any service, just for them to tell me they did. While I’m watching and recording their every move
8 April 2026
Reply from Aptive Pest Control - Richmond
Hi Janice,
Thank you for taking the time to share this, and I’m truly sorry for the frustration this experience has caused. What you described is not the level of service or integrity we expect from anyone representing Aptive.
We take concerns like this very seriously, especially when it involves questions about whether service was properly performed. Your feedback will be thoroughly reviewed and escalated to ensure it is properly handled by the appropriate leadership team.
If you’re willing, please share any additional details or documentation you have with us at socialmedia@goaptive.com so we can fully investigate what happened and address it directly. We appreciate you bringing this to our attention so we can work toward the right resolution.
-Jasmine
Aptive always notifies me when the…
Aptive always notifies me when the appointment is coming up and the tech also lets me know when he is on his way. They work independently and send me a summary of what was done including pictures. I have found them to be very reliable and their work is consistently superior.
4 April 2026
Reply from Aptive Pest Control - Richmond
We're so glad you appreciate our notification system and the communication from our team, Mary! It's wonderful to know that you find our service reliable and consistently superior. Your feedback is incredibly valuable to us, and we're delighted to have met your expectations. If there's anything else we can do for you, please don't hesitate to reach out. Thanks for being the best part of Aptive!
-Alexis
Service was professionally completed
Service was professionally completed! Highly satisfied with skilled service!
19 March 2026
Reply from Aptive Pest Control - Richmond
Hi Janet,
Thank you for sharing your experience! We’re thrilled to hear that your service was completed professionally and met your expectations.
At Aptive, we take pride in making sure every visit is handled with skill and care, so it’s great to know you’re highly satisfied. We appreciate you trusting us to keep your home protected and comfortable!
-Jasmine
Even though I had a small problem with…
Even though I had a small problem with being switched to a premium plan without my consent (later discovered that I was getting a better deal for less money) I was completely impressed with the resolution process. While I hate getting AI switched to a foreign call center, they were great. Spoke excellent english. Most impressed with the local Aptive Manager's call to follow up. He was excellent.
13 March 2026
Reply from Aptive Pest Control - Richmond
Hi Bob,
Thank you for sharing your detailed feedback! We’re glad to hear that the issue with the plan switch was resolved to your satisfaction and that the resolution process left a positive impression. It’s wonderful to know that our team, including the local Aptive Manager, provided attentive follow-up and clear communication. At Aptive, we strive to provide both effective pest control and a seamless customer experience, and we truly appreciate you being part of the Aptive neighborhood.
-Jasmine
Reply from Aptive Pest Control - Richmond
Hi there,
Thank you for your feedback! We’re glad to hear that your Aptive service was both friendly and communicative. Our team works hard to make every visit helpful and straightforward, and it’s always rewarding to hear when that effort stands out. We truly appreciate you choosing Aptive and being part of the Aptive neighborhood!
-Jasmine
I could not be any unhappier with a company than I am with Aptive. The customer service is lacking and I was promised they would rid us of the voles and moles which has not happened.
I could not be any unhappier with a company than I am with Aptive, Terrible xustomer service and they "promised" to get rid of the
25 February 2026
Reply from Aptive Pest Control - Richmond
Hi Shari and Marlin,
Thank you for taking the time to share this feedback. Hearing that your experience with Aptive has left you feeling this dissatisfied is truly concerning, especially when you trusted us to help resolve the vole and mole activity around your home. It’s understandable to feel frustrated when the results you were hoping for haven’t been achieved and when the customer service you received didn’t meet expectations.
At Aptive, we work hard to provide both effective pest management and supportive service, so when either of those falls short, it’s something we want to address. Burrowing pests like voles and moles can sometimes require adjustments to the treatment approach or additional follow-up visits to get activity under control, and your concerns deserve a closer look.
We’d appreciate the chance to review your account and the services that have been performed so we can determine the best next steps and work toward a better outcome for your property. Please reach out to us directly at socialmedia@goaptive.com so we can assist further. Your feedback is important to us, and we appreciate you giving Aptive the opportunity to make things right.
-Jasmine
Reply from Aptive Pest Control - Richmond
Hi Larry,
We’re thrilled to hear that your Aptive service professional was punctual, courteous, and knowledgeable.
Providing reliable service with professionalism and expertise is something we take pride in, and it’s great to know that was reflected during your visit. We truly appreciate you trusting Aptive to protect your home and look forward to continuing to keep your space safe from pests.
-Jasmine
Attention to detail
Dylan was 100% attentive to my needs as it relates to pest control for my home. He detailed his plan and processes ensuring I was aware of what to expect. Thanks Dylan!
14 February 2026
Reply from Aptive Pest Control - Richmond
Hi Krystle,
Thank you for sharing your experience! We’re thrilled to hear that Dylan provided attentive, thorough, and professional service while keeping you informed every step of the way. At Aptive, we take pride in ensuring our customers understand their treatment plans and feel confident in the care we provide.
It’s wonderful to know that Dylan’s attention to detail made a positive difference for your home. We truly appreciate your trust in Aptive and look forward to continuing to provide reliable, high-quality pest control.
-Jasmine
No pests have been seen and the…
No pests have been seen and the technicians are always friendly and interested in knowing any areas of concerns
18 February 2026
Reply from Aptive Pest Control - Richmond
Hi Jeff,
Thank you for sharing your experience! We’re so glad to hear that your home has remained comfortable and protected and that our Aptive service professionals are consistently friendly and attentive to your concerns.
Providing thorough service while keeping your home and comfort in mind is exactly what we aim for. We truly appreciate you choosing Aptive and being part of our community.
-Jasmine
Roger it’s been doing my house for many…
Roger it’s been doing my house for many years keep me well up-to-date on things
24 February 2026
Reply from Aptive Pest Control - Richmond
Hi Sherman,
Thank you for sharing your experience! We’re so glad to hear that Roger has been taking care of your home over the years and keeping you well informed. At Aptive, we pride ourselves on building lasting relationships with our customers and providing reliable, proactive service that gives peace of mind. Your continued trust means a lot to us, and we truly appreciate you choosing Aptive to protect your home.
-Jasmine
I love being notified when the service…
I love being notified when the service man is coming & then when he is finish. I appreciate the pictures of what has been done & what was used. Everyone is very pleasant to deal with
14 February 2026
Reply from Aptive Pest Control - Richmond
Hi there,
Thank you for sharing your experience! We’re so glad to hear that our communication and updates make a difference for you. At Aptive Environmental, we strive to keep our customers informed every step of the way, from letting you know when a service professional is on the way to providing pictures of what’s been treated and how.
It’s also wonderful to hear that our team’s professionalism and friendliness are appreciated. Feedback like yours motivates our team to continue delivering thoughtful, reliable service for every home we treat.
We truly appreciate you choosing Aptive and trusting us to protect your home!
-Jasmine
Technician came and performed the…
Technician came and performed the proper work and was very pleased with his service.
20 February 2026
Reply from Aptive Pest Control - Richmond
Hi Joseph,
Thank you for sharing your feedback! We’re glad to hear that your service professional performed the proper work and that you were pleased with the service. At Aptive Environmental, we take pride in providing thorough, effective treatments and ensuring our customers feel confident in the care their home receives.
Your feedback encourages our team to continue delivering the high-quality, reliable service our customers deserve. We truly appreciate you choosing Aptive!
-Jasmine
Outstanding Customer Service!
I wasn't home during my latest Aptive service, but Dylan made sure I felt completely informed. He sent a detailed update with photos showing exactly where he treated—focusing on eaves, entry points, and hotspots for seasonal pests like spiders and ants. It’s rare to find a technician so proactive with communication. If you want someone thorough and professional, ask for Dylan!
14 February 2026
Reply from Aptive Pest Control - Richmond
Hi Tiffany,
Thank you so much for sharing this! We’re thrilled to hear that Dylan went above and beyond to keep you informed, even when you weren’t home. At Aptive, we take pride in our team providing thorough, professional service with clear communication, and it’s wonderful to see that reflected in your experience.
We truly appreciate you choosing Aptive and for taking the time to recognize Dylan’s efforts. Your feedback helps us continue to deliver the high level of service our neighborhood expects and deserves.
-Jasmine
All requests I've made for services or…
All requests I've made for services or rescheduling have been handled easily and quickly. Very courteous.
4 February 2026
Reply from Aptive Pest Control - Richmond
Hi Max,
We really appreciate you taking the time to share your experience! It’s wonderful to hear that our team has been able to handle your requests and scheduling quickly and smoothly. At Aptive, we pride ourselves on providing service that’s both effective and courteous, so it’s great to know that reflected in your experience.
Thank you for choosing Aptive, we look forward to continuing to make pest control easy and worry-free for you.
-Jasmine
WAY too expensive
We paid for what I thought was a YEAR. In addition to the initial payment, we have been charged EVERRY MONTH. Intend to cancel.
24 January 2026
Reply from Aptive Pest Control - Richmond
Hi Geena,
Thank you for sharing this and for bringing it to our attention. I can understand how unexpected monthly charges would be frustrating, especially if your understanding was that the service was set up for a year. That’s not the experience Aptive wants for our customers.
We’d really like the opportunity to review your account, clarify the billing and service terms, and talk through what options are available moving forward. Our goal is always to make sure expectations are clear and that you feel confident in the service you’re receiving.
If you’re open to it, please reach out to us at socialmedia@goaptive.com so we can take a closer look and help get this sorted out with you. We truly appreciate you being part of the Aptive neighborhood and giving us the chance to address your concerns.
-Jasmine
I have not had any problems with Aptive…
I have not had any problems with Aptive Pest Control other than a scheduling issue that has since been solved.The technicians have always been very courteous and professional.
23 January 2026
Reply from Aptive Pest Control - Richmond
Hi there,
Thank you for sharing your feedback! We’re glad to hear that the scheduling issue has been resolved and that our service professionals have consistently provided courteous and professional service. At Aptive, we take pride in delivering reliable, thorough pest protection while ensuring every customer feels respected and well cared for.
We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home. Your kind words mean a lot to our team!
-Jasmine
Excellent Service
7 January 2026
Reply from Aptive Pest Control - Richmond
Hi Patricia,
Thank you for sharing your experience! We’re thrilled to hear that you received excellent service. At Aptive, our goal is always to provide thorough, reliable, and caring pest control, and it’s great to know our team delivered on that for you.
We truly appreciate you choosing Aptive and being part of our community. Your feedback motivates us to keep providing the best service possible.
-Jasmine
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