I was scheduled for 19th waited here all day and no one came called office and they rescheduled the tech for late the next day., Devon was very personable and did what we ask. I thought he was suppos... See more
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Even though I had a small problem with being switched to a premium plan without my consent (later discovered that I was getting a better deal for less money) I was completely impressed with the resolu... See more
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Dylan communications were fantastic. He took credit of everything, even getting the cobwebs out of my doors and windows! So helpful! Loved the pictures too!
Company replied
I wasn't home during my latest Aptive service, but Dylan made sure I felt completely informed. He sent a detailed update with photos showing exactly where he treated—focusing on eaves, entry points, a... See more
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Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
6290 Old Warwick Rd, 23224, Richmond, VA, United States
- 18045678831
We overthink pests so you don't have to.
4.3
Excellent
49 reviews
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I have not had any problems with Aptive…
I have not had any problems with Aptive Pest Control other than a scheduling issue that has since been solved.The technicians have always been very courteous and professional.
23 January 2026
Reply from Aptive Pest Control - Richmond
Hi there,
Thank you for sharing your feedback! We’re glad to hear that the scheduling issue has been resolved and that our service professionals have consistently provided courteous and professional service. At Aptive, we take pride in delivering reliable, thorough pest protection while ensuring every customer feels respected and well cared for.
We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home. Your kind words mean a lot to our team!
-Jasmine
Excellent Service
7 January 2026
Reply from Aptive Pest Control - Richmond
Hi Patricia,
Thank you for sharing your experience! We’re thrilled to hear that you received excellent service. At Aptive, our goal is always to provide thorough, reliable, and caring pest control, and it’s great to know our team delivered on that for you.
We truly appreciate you choosing Aptive and being part of our community. Your feedback motivates us to keep providing the best service possible.
-Jasmine
Reply from Aptive Pest Control - Richmond
Hi Latoya,
Thank you for sharing this. We’re happy to hear that Derrick Jr. provided friendly, efficient, and professional service, he takes a lot of pride in his work and feedback like this means a great deal to him and to all of us at Aptive.
We truly appreciate you choosing Aptive and being part of the Aptive neighborhood. We’ll be sure to pass along your kind words to Derrick Jr. and the rest of the team.
-Jasmine
We are only having them check rat traps…
We are only having them check rat traps so not much to say. This is because our dog was diagnosed with leukemia last month and we were concerned that the spray used might be involved
14 December 2025
Reply from Aptive Pest Control - Richmond
Hi there,
Thank you for sharing your feedback and letting us know about your situation. I’m so sorry to hear about your dog’s diagnosis, that must be incredibly difficult, and our thoughts are with you during this time.
We completely understand your concerns about treatments around your home, and we want you to feel confident that our services are safe when used as directed. Your caution is completely understandable, and we appreciate you sharing this with us.
If you’d like, we’d be happy to discuss safe options for ongoing pest control and address any questions you may have. Please feel free to reach out to us directly at socialmedia@goaptive.com so we can ensure your home is treated in the safest and most effective way possible.
-Jasmine
The technician was very cordial and…
The technician was very cordial and also asked if I had any problem areas!
17 December 2025
Reply from Aptive Pest Control - Richmond
Hi Susan,
Thank you for sharing your feedback. We’re glad to hear that your Aptive service professional was cordial and took the time to ask about any problem areas in your home. Paying attention to the details and making sure your concerns are addressed is exactly what we strive for.
We truly appreciate you trusting Aptive to protect your home, and we’ll be sure to share your kind words with the service professional. It means a lot to our team to know our efforts are making a positive impact.
-Jasmine
Reply from Aptive Pest Control - Richmond
Hi Dave,
Thank you for sharing your feedback. We’re glad to hear that your Aptive service professional is doing a great job and taking the time to explain everything clearly. Providing clear communication and ensuring our customers understand the service is exactly what we strive for.
We truly appreciate you trusting Aptive to protect your home, and we’ll be sure to pass your kind words along to the service professional. It means a lot to our team to know our efforts are making a positive impact.
-Jasmine
Reply from Aptive Pest Control - Richmond
Hi Carlos,
Thank you for sharing your experience. I can understand how upsetting it is to feel like the information you were given kept shifting, and that’s not the kind of experience we ever want for anyone in the Aptive community. Clear communication matters, and I appreciate you calling this out.
I’d really like the chance to review what happened and make sure we get you accurate, consistent answers moving forward. If something wasn’t handled the right way, we’ll work to make it right.
We value every customer who chooses Aptive, and your feedback helps us improve. Whenever you’re ready, please reach out to us at socialmedia@goaptive.com so we can take a closer look and get things straightened out for you.
-Jasmine
Very Professional.
22 November 2025
Reply from Aptive Pest Control - Richmond
Hi Phil,
Thank you for taking the time to share your feedback! We’re glad to hear that you found our team to be professional. At Aptive, we take pride in delivering effective pest control with a focus on providing a reliable and positive experience for our customers.
We truly appreciate your trust in us and look forward to continuing to serve your home.
-Jasmine
Reply from Aptive Pest Control - Richmond
Hi Pearson,
Thank you for sharing your feedback! We’re glad to hear that you had a great experience and found our team professional. At Aptive, we take pride in delivering reliable, thorough, and attentive pest control, and it’s wonderful to know that your visit reflected these values.
We truly appreciate you being part of the Aptive neighborhood and for trusting us with your pest control needs. Feedback like yours motivates our team to continue providing the high standard of service our neighbors deserve.
-Jasmine
Devon was courteous and pleasant
Devon was courteous and pleasant. He did a thorough job getting rid of the cobwebs! Thank you
31 October 2025
Reply from Aptive Pest Control - Richmond
Hi Gwen,
Thank you for sharing your experience and for being part of the Aptive neighborhood. We’re thrilled to hear that Devon provided courteous and thorough service, and that he was able to take care of the cobwebs for you. Our team takes pride in delivering attentive, effective, and professional care, and it’s wonderful to know that reflected in your visit.
We’ll be sure to pass along your kind words to Devon. Your feedback inspires our team to continue providing reliable, personalized service, and we truly appreciate your trust in Aptive.
-Jasmine
Well experience & knowledgeable.
Very professional politeness take pride in their work.
18 October 2025
Reply from Aptive Pest Control - Richmond
Hi Linda,
Thank you for sharing your feedback. We’re glad to hear that our team demonstrated professionalism, politeness, and pride in their work. At Aptive, we take pride in delivering reliable, thorough, and customer-focused service for every home.
We truly appreciate you being part of the Aptive community and look forward to continuing to provide a positive experience.
-Jasmine
Aptive's pest control professional knew his job
Aptive's pest control professional knew what he was doing, explained it well, and made sure we got all services needed.
15 October 2025
Reply from Aptive Pest Control - Richmond
Hi Greg,
Thank you for sharing your experience! We’re delighted to hear that our service professional was knowledgeable, communicated clearly, and ensured you received all the services you needed. At Aptive, we take pride in delivering effective pest control while providing guidance and support our customers can trust. We truly appreciate you being part of the Aptive neighborhood and for allowing us to care for your home.
-Jasmine
Great customer service
Great customer service
Aptive is always timely; they let me know when they're on the way and when they get here. They ask if I need any inside services, and are wonderful when I do. They are also receptive to being told I'm in meetings and can't interact with them. They spray outside and let me know when they're finished. It's always a really positive experience. They make it so I can go outside without getting chewed up, and also keep the big creepy crawlies outside.
9 October 2025
Reply from Aptive Pest Control - Richmond
Hi Jess,
Thank you so much for sharing your experience! We’re thrilled to hear that our team provides timely, attentive, and flexible service that fits your schedule. It’s wonderful to know that our efforts help keep your home and yard comfortable and protected.
We truly appreciate you being a part of the Aptive neighborhood and look forward to continuing to protect your home with the same level of care and attention.
-Jasmine
Communications before and after the…
Communications before and after the treatment process.
14 October 2025
Reply from Aptive Pest Control - Richmond
Hi Billy,
Thank you for highlighting the communication you received before and after your treatment! At Aptive, we believe keeping our customers informed every step of the way is just as important as providing effective pest solutions. We’re glad to know our team kept you updated and felt supported throughout the process. We truly appreciate you being part of the Aptive neighborhood and for trusting us with your home.
-Jasmine
Thank you for excellent service.
13 September 2025
Reply from Aptive Pest Control - Richmond
Hi Jane,
Thank you for sharing your feedback. We’re thrilled to hear you had an excellent experience with our service. At Aptive, we take pride in providing professional, reliable care that keeps our customers’ homes comfortable and protected.
We appreciate you being part of the Aptive neighborhood and for trusting us with your home.
-Jasmine
I tried to change my appointment on…
I tried to change my appointment on line and was not able to reschedule.
4 September 2025
Reply from Aptive Pest Control - Richmond
Hi Charles,
Thank you for sharing your feedback. We’re sorry to hear that you experienced difficulties trying to reschedule your appointment online. At Aptive, we strive to make scheduling as easy and convenient as possible, and your feedback helps us identify areas for improvement. Please reach out to us at socialmedia@goaptive.com so we can assist with rescheduling and ensure your experience is seamless moving forward.
-Jasmine
Technician took his time to cover all…
Technician took his time to cover all area's and did a Great Job.
16 September 2025
Reply from Aptive Pest Control - Richmond
Hi James,
Thank you for sharing your feedback. We’re glad to hear that our service professional took the time to thoroughly cover all areas and did a great job. At Aptive, we strive to provide detailed, effective, and attentive service, and it’s wonderful to know that your experience reflected that.
-Jasmine
Great service!!! While I have missed being home when my…
While I have missed being home when my technician comes (my own scheduling snafus!!!), he always communicates with me about my needs....and so far the treatments have worked well at keeping the pests away. I appreciate the care and attention from my technician!!!! Thanks!! I appreciate!!
13 August 2025
Reply from Aptive Pest Control - Richmond
Hi Carol,
Thank you for sharing your feedback! We’re glad to hear that our service professional has been attentive to your needs and communicates well, even when scheduling challenges arise. It’s wonderful to know that the treatments have been effective in keeping pests away. At Aptive, we take pride in providing thorough, reliable service and making sure our customers feel cared for and supported. We truly appreciate having you in the Aptive neighborhood and look forward to continuing to protect your home.
-Jasmine
The tech left a large bottle here
The tech left a large bottle here. I contacted my rep but got no reply. Bottle is still at my house.
2 August 2025
Reply from Aptive Pest Control - Richmond
Hi Carol,
Thank you for bringing this to our attention. I’m very sorry for the lack of communication and for the inconvenience of having the bottle left at your home. At Aptive, we aim to provide timely and professional service, and it’s clear we fell short in this instance.
I’d like to get this resolved for you as quickly as possible. Please reach out to us at socialmedia@goaptive.com with your service address so we can arrange for the bottle to be picked up and ensure this does not happen again in the future.
-Jasmine
Reply from Aptive Pest Control - Richmond
Hi Kevin,
Thank you for letting us know. We’re sorry to hear ants are still a problem—that’s not the experience we want for our Aptive customers. Please reach out to us at socialmedia@goaptive.com with your service address so we can review your treatments and work toward a solution. We appreciate your feedback and the chance to make this right.
-Jasmine
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