Oh, hi! I just sent an email--so far I'm happy with Aptive. Their customer service reps and technicians have been kind, friendly, and I feel genuinely concerned about my issues. My next visit will be... See more
Company replied
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See what reviewers are saying
We didn't know that we had an appointment scheduled up to rarely send out notifications. And if they say they do, it's not coming to my email or Spam folder, cause I check. So all of a sudden, we have... See more
Company replied
Each time I request a morning appt, the tech always arrives in the afternoon. I have called to complain several times - no change. This time Jesse arrived early and he did a great job!
Company replied
My technician, AJ was thorough, patient and super nice as usual. I really like when AJ services my house. Even though my yards were disasters this time, patiently the job was done! Days after the tr... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
1049 E Nakoma St, 78216, San Antonio, TX, United States
- 12107962851
We overthink pests so you don't have to.
4.5
Excellent
166 reviews
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Reply from Aptive Pest Control - San Antonio
Hi James,
Thank you for taking the time to share this kind feedback. We’re thrilled to hear your Aptive service professional stood out as one of the best of the best, that’s exactly the level of service we strive to deliver on every visit.
We truly appreciate your trust in Aptive, and we’ve got this handled on our end to keep that high standard going strong for you and your home.
-Jasmine, Aptive Care Team
We didn't know that we had an…
We didn't know that we had an appointment scheduled up to rarely send out notifications. And if they say they do, it's not coming to my email or Spam folder, cause I check. So all of a sudden, we have a technician showing up at our house and if we weren't home, we wouldn't get any spraying on the inside of the house, which is where we're really concerned about ants, spiders, scorpions. And all the other bugs, so it's just really inconvenient to not have any input in the scheduling process.
12 May 2026
Reply from Aptive Pest Control - San Antonio
Thanks for taking a moment to share this with us, Richard. We sincerely apologize for the inconvenience you've experienced with our notifications. We strive to ensure that our services are seamless and convenient for our customers, and it's clear that we fell short this time around.
We understand how important it is for you to have control over your appointment schedule, especially when dealing with concerns like ants, spiders, and scorpions inside your home. Please rest assured that we've got this handled. We are actively reviewing our notification system to ensure that our communications are reaching you effectively and in a timely manner.
Your experience is important to us, and we are committed to making improvements. If there is anything specific you would like us to address or if you have any further concerns, please feel free to reach out directly to socialmedia@goaptive.com, including your service address. We value your trust and are eager to provide you with the service you expect and deserve!
-Alexis, Aptive Care Team
Reply from Aptive Pest Control - San Antonio
It's absolutely wonderful to know that you've had such a great experience with our service so far! Your satisfaction means the world to us, and you can count on our team to continue doing what's needed to ensure your concerns are handled to the best of our ability. It's always a pleasure to treat your home, and we are so grateful to have you as a part of the Aptive neighborhood!
-Alexis, Aptive Care Team
Technician was lacking knowledge and…
Technician was lacking knowledge and did not do a complete job. He told me was trained on the traps and after checking he was not setting them up correctly based on the manufacturer web site. Not happy with the service this time and will see if it changes next time.
8 May 2026
Reply from Aptive Pest Control - San Antonio
Thank you for taking the time to share this, Craig. We’re sorry to hear that your recent treatment didn't meet expectations and that there were concerns about the setup and use of traps during the visit. We understand how important it is to feel confident that the work being done is both thorough and properly executed.
We appreciate you noting that you’ll be monitoring future visits, and we’d like the opportunity to review this service experience if you choose. When you have a moment to spare, please contact socialmedia@goaptive.com with your service address and any relevant details so we can take a closer look.
We appreciate you bringing this to our attention and hope to hear from you soon.
-Alexis, Aptive Care Team
Great customer service and quick to…
Great customer service and quick to respond if any issues arise.
1 May 2026
Reply from Aptive Pest Control - San Antonio
We really appreciate your feedback, Greg! It's wonderful to hear you’ve experienced great customer service and quick responses whenever issues come up. Being reliable and attentive when something needs follow-up is very important to us, and it’s great to know that’s been your experience. We truly appreciate you choosing Aptive to handle your pest control needs!
-Alexis, Aptive Care Team
Arrived for Morning Appointment!!!
Each time I request a morning appt, the tech always arrives in the afternoon. I have called to complain several times - no change. This time Jesse arrived early and he did a great job!
6 May 2026
Reply from Aptive Pest Control - San Antonio
Hi Carol,
Thank you for taking the time to share this feedback. I’m glad to hear Jesse arrived early and did a great job for your service visit, I’ll be sure to pass that along to him.
I also want to acknowledge your frustration around requesting morning appointments and still having service professionals arrive in the afternoon, especially after you’ve already reached out about it before. That kind of consistency matters, and I understand how disappointing it must feel when it hasn’t been reflected in your experience.
At Aptive, we aim to make scheduling dependable and straightforward so you can plan your day with confidence, because when your service is set up right, it should feel like it’s handled without the back and forth. I truly appreciate you bringing this to our attention again, and I’d encourage you to reach out so we can take a closer look and work on improving that consistency for you going forward.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - San Antonio
Hi Jose,
Thank you for sharing this feedback. I’m glad to hear you’ve had good communication and that the work met your expectations during your Aptive service visit. Clear updates and solid results are both things we work hard to deliver every time.
At Aptive, I focus on making sure you feel informed and confident from start to finish, because when communication is strong and the job is done right, it should feel like everything is handled without stress. We truly appreciate you being part of the Aptive neighborhood.
-Jasmine, Aptive Care Team
Happy with Aptive
Oh, hi! I just sent an email--so far I'm happy with Aptive. Their customer service reps and technicians have been kind, friendly, and I feel genuinely concerned about my issues. My next visit will be May 12 to treat for fleas--ugh! But expecting good things from their treatments. Thank you!!
29 April 2026
Reply from Aptive Pest Control - San Antonio
Hi Phyllis,
Thank you for taking the time to share your experience and for choosing Aptive. We’re really glad to hear your interactions with both our customer service team and service professionals have felt kind, friendly, and genuinely attentive to your concerns.
We also appreciate you sharing what’s coming up with your next visit. Flea treatments can definitely be stressful, but we’re committed to making sure everything is properly handled so you can feel more comfortable at home again. We’re looking forward to your May 12 service and appreciate your trust in us, we’ve got it handled.
-Jasmine, Aptive Care Team
My service is always done with such…
My service is always done with such care and I appreciate all the active team that comes to my house great workers and always fast and always beautifully done nothing is missed I applaud you thanks you
21 April 2026
Reply from Aptive Pest Control - San Antonio
We’re really glad to hear your service is always handled with such care, Nikki! It’s great that you’ve consistently had fast, thorough visits where nothing is missed. We appreciate your kind feedback and the opportunity to help handle your pest concerns. Thanks for being the best part of Aptive!
-Alexis, Aptive Care Team
Timely and respectful of property.
Agents are always on time. Always address any issues brought to their attention. Very respectful of my property, inside and outside.
26 November 2025
Reply from Aptive Pest Control - San Antonio
Hi Dorothy,
We really appreciate you taking the time to share this, thank you. It’s great to hear our team has been consistently on time, respectful of your home, and responsive when you’ve had concerns, that’s exactly the standard we aim to deliver at every visit.
At Aptive, we want you to feel confident that everything is handled with care, from respecting your property to making sure any issues are taken care of right away. Thank you for choosing Aptive and for being part of our community, we truly appreciate you.
-Jasmine, Aptive Care Team
AJ is fabulous!!!
My technician, AJ was thorough, patient and super nice as usual. I really like when AJ services my house. Even though my yards were disasters this time, patiently the job was done! Days after the treatment , it rained (non stop) for 2-3 days. I don't know how that effected the treatment but I can always call back to have retreated. Thanks to everyone and many thanks to AJ!!!
17 April 2026
Reply from Aptive Pest Control - San Antonio
Hi Andrea,
Thank you for taking the time to share this, we really appreciate it! It’s great to hear AJ was thorough, patient, and consistently someone you enjoy having service your home. We’ll be sure he sees your kind words, he’ll really appreciate it.
We also hear your concern about the heavy rain after treatment. Weather can sometimes impact how products perform, and we always want to make sure your home is properly protected. If you ever feel like a follow-up is needed, we’re here to help get that handled for you.
Thank you for choosing Aptive, we’ve got this handled for you.
-Jasmine
Reply from Aptive Pest Control - San Antonio
Hi Jason,
Thanks so much for sharing this, we really appreciate the kind words and are glad to hear our Aptive team has consistently been on time, courteous, and helpful. That’s exactly the experience we strive to deliver every visit, making sure everything is handled smoothly and professionally from start to finish, and we’re always here whenever you need us, ready to keep things handled for your home.
-Jasmine
They have been very attentive to our…
They have been very attentive to our rodent problem. Except for today! They were to show up between eight and five. They have 15 minutes to text or arrive.
17 April 2026
Reply from Aptive Pest Control - San Antonio
Hi Sherry,
Thanks for taking the time to share this and for being an Aptive customer. I’m really glad to hear our team has been attentive to your rodent issue overall, that’s exactly the kind of focus we aim for at Aptive.
I also hear your frustration with today’s missed communication and arrival window experience. That’s not what we want for you, and we’d like the chance to make it right. Please reach out to us at socialmedia@goaptive.com so we can look into your account and get your rodent issue fully handled. At Aptive, we’ve got this handled, and we want to make sure your service feels consistent and reliable from start to finish.
-Jasmine
Very professional and knowledgeable
They always show up when they say they will. Also, when we had an unwanted creature under our shed, they responded immediately to assist.
Staff is friendly and professional.
3 April 2026
Reply from Aptive Pest Control - San Antonio
We're so happy our team has consistently met your expectations by being punctual and responsive, Ginger and Joe! It's wonderful to know that you found our team to be friendly and professional as well. Your feedback is greatly appreciated and motivates us to continue providing the best possible service. If you ever need assistance in the future, please don't hesitate to reach out. Thanks for trusting Aptive to help protect your home against pests!
-Alexis
Thanks, aptive
The technicians are pleasant and respectful, knowledgable and efficient. And their treatments have worked!
8 April 2026
Reply from Aptive Pest Control - San Antonio
Thanks for taking a moment to share this with us, Jackie! We're so glad you found our team to be pleasant, respectful, knowledgeable, and efficient. It's fantastic to know that our treatments have been effective for you. Your feedback is incredibly valuable to us, and we are delighted to have met your expectations. If you ever need anything in the future, please don't hesitate to reach out. We're grateful to have you as a part of the Aptive neighborhood!
-Alexis
Reply from Aptive Pest Control - San Antonio
We appreciate you taking a moment to share this with us, Deidre! It’s great to hear you’ve had a positive experience with the service. Thank you for choosing Aptive to handle your pest control needs!
-Alexis
Instructions given to customer service…
Instructions given to customer service representative does not get to technicians providing service. I do not like to leave a review because technicians on the most part do their job well. It's the customer service members I have an issue with. I would like to know where I am calling. This information is never given,
20 March 2026
Reply from Aptive Pest Control - San Antonio
Hi Maria,
Thank you for sharing your feedback and for being part of the Aptive community. We completely understand how frustrating it can be when communication doesn’t flow smoothly from our team to the service professionals. We appreciate you recognizing that the service professionals are doing their job well, and we want to make sure the same level of care extends to every part of your experience.
At Aptive, we take all feedback seriously and are committed to making sure your needs are clearly understood and properly handled every step of the way. We’ll work on improving how information is communicated so your interactions with our customer service team match the quality of service you receive in the field. Thank you for giving us the opportunity to keep things handled for you.
-Jasmine
Great service technician today
Great service technician today. He was very informative and very helpful.
29 March 2026
Reply from Aptive Pest Control - San Antonio
Hi Phillip,
We’re glad to hear our service professional provided helpful and informative support today! At Aptive, we take pride in making sure every pest concern is fully handled, so you can feel confident your home is protected and cared for.
-Jasmine
Customer service
I have needed Sat appts since I work during the week and request inside service as well. Lately there was no availability on Saturdays so I was going to end my service and look else where but they worked it out and now scheduling ahead of time to ensure I can get a Sat appt. Thank you customer service. The guys are always polite and efficient.
20 March 2026
Reply from Aptive Pest Control - San Antonio
It's great to hear that our team was able to accommodate your scheduling needs and that you've been satisfied with the service provided, Michelle! It's great to know that our team has consistently been polite and efficient during their visits. Your feedback is invaluable to us, and we're committed to ensuring your continued satisfaction. If there's anything else we can do for you, please don't hesitate to reach out. Thanks for being the best part of Aptive!
-Alexis
Reply from Aptive Pest Control - San Antonio
We really appreciate your feedback, Robert! It's absolutely wonderful to know that our team was able to provide the thorough, detail-oriented service you deserve. Your satisfaction is incredibly important to us, and we're grateful to have you as a part of Aptive!
-Alexis
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