The staff/service application is Ok. The price is high and lack other combo options (application every other month for example). And worst, I did not see any difference between Aptive and my previo... See more
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See what reviewers are saying
Technician Fernando is TERRIFIC! He is very professional and an expert in his field. He answers all our questions. He is very personable and goes the extra mile to use his expertise to ensure he addre... See more
Company replied
Aptive is the absolute best pest control out there. Technicians are extremely professional, friendly and competent. I love that they provide report of what they used snd pictures showing where they... See more
Company replied
Most of Aptive’s techs do a very good and thorough job inspecting and applying treatment around my house. Amaro is the top notch tech that needs a special mention. He takes his time to ensure that eve... See more
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Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
8145 Ronson Rd, 92111, San Diego, CA, United States
- 16195540171
We overthink pests so you don't have to.
4.4
Excellent
238 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Total Failure on Service
On the website, I put in for Saturday, 7/12, 8 am to noon. At 12:30, I called the customer service number and spoke with Toolee (Sp). She said that the technician was running late and offered to change my appointment to Monday 7/14, 8 am to noon. Reluctantly, I agreed to the change. At 1:30, the technician, Dominic, said that he would be out in 20 minutes. I let him know that Toolee had changed the appointment. He said that he would still come that day. I tried to call Toolee to let her know what Dominic said. However, Dominic never showed up. I waited all day for the service. On Monday, 7/14, technician, Lorraine, arrived about 9:30. She said that she was only delivering indoor ant traps. I told her what had already happened on Saturday and that Aptive was supposed to spray around the outside of the house as well. She took out her equipment and completed the service. Then, on Tuesday, 7/15, two technicians arrived at 1:30 pm, did not knock on door, but proceeded to spray certain areas on the outside of the house. They did not get the east side of the house. I have video that shows they took a picture but then walked away without spraying.
This is not the first time that I have had problems with service and service dates. I am seriously looking into other pest control providers. I have not been happy with your service for at least a year. Your website does not allow me to always see more than a day in advance regarding YOU scheduling my service. Your phone customer service is very poor and, at times, no one answers or calls back.
12 July 2025
Reply from Aptive Pest Control - San Diego
Hi Donna,
Thank you for taking the time to share your experience. We’re truly sorry for the multiple scheduling issues and inconsistent service you’ve encountered—it’s understandable how frustrating this must be, especially when it’s been ongoing.
At Aptive Environmental, we take pride in providing reliable, thorough service and clear communication, and it’s clear we’ve fallen short in your case. We appreciate you detailing the situation with each visit, as it helps us identify where improvements are needed.
We’d like to make this right by reviewing your account in detail and working with you to restore your confidence in our service. Please reach out to us directly at socialmedia@goaptive.com so we can address your concerns and discuss next steps.
Thank you for your honest feedback and for being a part of the Aptive neighborhood. We’re committed to learning from this and improving for you and all our customers.
-Jasmine
I can trust them!
I can trust them to do what is expected - in addition
they always check to see if I have any new requests.
I appreciate the advice they give me and also the
solutions they come up with. Always courteous,
they pay attention to my requests, tell me when they
leave so I remember to shut the garage door if
open. Thanks, guys!
12 July 2025
Reply from Aptive Pest Control - San Diego
Hi there,
Thank you so much for your thoughtful feedback! We’re glad to hear that our team consistently meets your expectations and takes the time to listen and respond to your requests. Providing helpful advice and solutions while being courteous is exactly what we aim for at Aptive. We appreciate you trusting us to protect your home and being a valued part of the Aptive family!
-Jasmine
Jonathan was an amazing agent!
I recently had a visit Jonathan on July 1st 2025 and he was phenomenal to work with. He was very thorough, communicative and I would recommend him to anyone!
1 July 2025
Reply from Aptive Pest Control - San Diego
Hi Crystal,
Thank you so much for sharing your experience! We’re thrilled to hear that Jonathan provided phenomenal service on your recent visit. At Aptive, we take pride in our service professionals being thorough and communicative, so it’s great to know Jonathan exceeded your expectations. We truly appreciate your recommendation and look forward to continuing to provide you with exceptional pest control care!
-Jasmine
I have been impressed!
I have been impressed with how this service has been! Marcus is great at letting me know he is coming out to service the house and yard. He always asks if I have any new concerns or questions. Great to work with!
26 June 2025
Reply from Aptive Pest Control - San Diego
Hi Kim,
Thank you so much for sharing your experience! We're thrilled to hear that Marcus has been communicative, attentive, and easy to work with—that’s the kind of service we love to deliver at Aptive. Knowing you’ve been impressed with the care we provide around your home and yard means a lot to us. We'll be sure to pass along your kind words to Marcus, and we’re excited to keep providing you with service that exceeds expectations. Thanks again for being a valued part of the Aptive family!
-Jasmine
I have more ants than before
I have more ants than before
I need you to come back out
Please advise when
8 July 2025
Reply from Aptive Pest Control - San Diego
Hi Stephen,
Thanks so much for reaching out and letting us know. We're really sorry to hear that the ant activity has increased—that’s definitely not the experience we want you to have with Aptive.
To get your reservice scheduled as quickly as possible, please email us at socialmedia@goaptive.com with your service address and any additional details. Our team will follow up promptly to confirm the appointment.
Thanks for being a part of the Aptive family—we’re here to help every step of the way!
-Jasmine
The treatments WORK
The treatments WORK! The staff are always attentive and diligent in making sure any webs and such are cleared away from places I struggle to reach, and a wide range of spray area outside. We never worry about waking into webs out front or out back!
21 June 2025
Reply from Aptive Pest Control - San Diego
Hi Mireya,
Thank you so much for your wonderful feedback! We’re thrilled to hear that our treatments are making a real difference and that our team’s attentiveness to those hard-to-reach spots is helping keep your home free of webs. Providing thorough, diligent service both inside and out is exactly what we aim for at Aptive. Knowing you feel worry-free when coming home means a lot to us. We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with care and dedication.
-Jasmine
the technicians always call ahead and…
the technicians always call ahead and ask if we have any concerns, they are always very polite
13 June 2025
Reply from Aptive Pest Control - San Diego
Hi Laura,
Thank you so much for sharing your experience! We're thrilled to hear that our service professionals have been consistently polite and proactive about checking in before each visit. That level of care and communication is exactly what we strive for at Aptive.
We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with the same attention and professionalism you’ve come to expect.
-Jasmine
Reply from Aptive Pest Control - San Diego
Hi Crystal,
Thank you for the great review! We’re happy to hear our team was on time and delivered the service you expected. Punctuality and quality work are priorities for us here at Aptive.
We appreciate you being part of the Aptive family and look forward to serving you again!
-Jasmine
Reply from Aptive Pest Control - San Diego
Hi Sue,
Thanks so much for sharing! I’m thrilled to hear your Aptive service professional was courteous, informative, and right on time. That level of care and expertise is exactly what we aim for.
We appreciate you being part of the Aptive family and look forward to keeping your home protected with the same attention you experienced.
-Jasmine
Very courteous
Very courteous, always ask if any problems. They send a follow-up report also
30 May 2025
Reply from Aptive Pest Control - San Diego
Hi Deborah,
Thank you for your kind words! We’re proud that our team consistently takes the time to check in and address any concerns you may have. At Aptive, clear communication and thorough follow-up are key parts of how we deliver care you can trust. We appreciate you choosing us to protect your home!
-Jasmine
4 years as an Aptive customer
In my 4 years as an Aptive customer, I have found the technicians to be extremely professional and just good people - there's a good hiring program in place there.
23 May 2025
Reply from Aptive Pest Control - San Diego
Hi David,
Thank you so much for your loyalty over the past four years and for sharing such thoughtful feedback! We’re incredibly proud to hear that our service professionals have consistently impressed you with their professionalism and character. At Aptive, we truly believe that great service starts with great people, and it means a lot to know that’s shining through in your experience.
We’re grateful to have you as part of the Aptive family and look forward to continuing to protect your home with care and integrity.
-Jasmine
This company will NOT stop contacting…
This company will NOT stop contacting me. I've canceled the service, I've called twice to tell them to stop sending people to my house to solicit business, and I've lost patience with them. The service was never consistent. I never knew when they were coming. Their technicians sometimes did a thorough job, and sometimes didn't.
4 June 2025
Reply from Aptive Pest Control - San Diego
Hi there,
Thank you for sharing your honest feedback. We’re truly sorry to hear about the frustrations you’ve experienced with our communication and service consistency. That’s not the experience we want for our Aptive neighbors. We take your concerns seriously and want to make this right. Please reach out to us directly at socialmedia@goaptive.com so we can personally review your account and ensure your preferences are respected moving forward. We appreciate you giving us a chance to improve and thank you for being part of the Aptive community.
-Jasmine
The Technicians have been communicative…
The Technicians have been communicative in our needs. They ask what our areas of concerns are and how they’ll service. I really do appreciate them messaging before the appointment and during and explaining what all they did. I appreciate the consistent attention to detail and good work. I recommend Aptive all the time!
21 May 2025
Reply from Aptive Pest Control - San Diego
Hi Maritza,
Thank you so much for this incredible feedback! We're so happy to hear how much you value the communication and attention to detail our service professionals bring to each visit. At Aptive, making sure you feel informed, supported, and confident in your protection plan is what we're all about. Your recommendation truly means the world to us -- we're lucky to have you as part of the Aptive family!
-Jasmine
Great service!
Great communication before and after treatments and a competitive price. I’m very satisfied with the services provided.
20 May 2025
Reply from Aptive Pest Control - San Diego
Hi Ken and Kit,
Thank you so much for your kind words! We’re thrilled to hear that our communication and pricing met your expectations and that you’re very satisfied with the services provided. At Aptive, we strive to keep you informed every step of the way and deliver great value with effective treatments.
It means a lot to have you as part of the Aptive community. If you ever need anything or have questions, don’t hesitate to reach out — we’re always here to help!
-Jasmine
Very Pleased with Service
I always receive a text when the technician is on the way. Receiving an email a day or two before his arrival allows me to cancel the appointment or stay home if I choose. I am able to point out the areas I particularly want dealt with (may vary with each visit) and all my questions are handled with patience and thoroughness.
16 May 2025
Reply from Aptive Pest Control - San Diego
Hi Sienna,
Thank you so much for your thoughtful feedback! We’re glad to hear that our communication — from advance emails to on-the-way texts — helps you stay informed and in control of your appointments. It’s wonderful to know that our service professionals take the time to patiently address your questions and focus on the areas most important to you.
We truly appreciate having you as part of the Aptive family and look forward to continuing to provide the attentive service you deserve. If there’s ever anything else you need, just let us know — we’re here to help!
-Jasmine
Trust pilot is a scam
Trust pilot is not trust worthy since ALL reviews sources list Adaptive Pest control as a scam. You can NOT get ahold of anyone to actually speak to in San Diego. A sales rep broke into my yard and proceeded up my porch with my large dogs going crazy (he is lucky they were both inside) The hidden latch was closed and there is a sign on the large driveway gate. He wouldn't leave until my husband came to the door and we threatened to let the dogs out!! I asked the neighbors and almost ALL of them stated the same experience and him coming back after 8pm banging on their doors.
19 May 2025
Unprompted review
Reply from Aptive Pest Control - San Diego
Hi Regina,
Thank you for sharing your concerns. We take these matters very seriously at Aptive and want to assure you that your experience is not reflective of our standards. We’re committed to respectful, professional service and clear communication with every customer. I’d like to personally look into this situation to better understand what happened and work toward a resolution. Please reach out to us directly at socialmedia@goaptive.com so we can address your concerns promptly. Your trust means a lot to us, and we want to make things right.
-Jasmine
courteous and professional
The people that come to service my house are courteous and professional .
22 May 2025
Reply from Aptive Pest Control - San Diego
Hi there,
Thank you for your kind words! At Aptive, we take pride in sending courteous and professional team members to your home because we believe that great service is about more than just pest control — it’s about respect and care for you and your space. We’re grateful to have you as part of the Aptive family and look forward to continuing to serve you with the same dedication.
-Jasmine
The technicians are good
The technicians are good, don’t love the business end. I haven’t been able to speak to a real person besides a call center overseas. Customer service is poor.
2 May 2025
Reply from Aptive Pest Control - San Diego
Hi Julie,
We really appreciate you sharing your experience. At Aptive, we’re proud to have service professionals you can count on, but we know the support behind the scenes matters just as much. It’s frustrating when you’re trying to get help and can’t reach someone who feels connected to your situation—that’s not the kind of experience we ever want to deliver. We’re continuously working to improve our customer care and would love the chance to make things right. If you need future assistance, please don't hesitate to reach out to us directly at socialmedia@goaptive.com. Thank you for sticking with us, and for holding us to a higher standard.
-Jasmine
Thorough cleaning and treating
Thorough cleaning and treating, treatment was professional, quick, and very friendly staff.
2 May 2025
Reply from Aptive Pest Control - San Diego
Hi Michael,
Thank you so much for taking the time to share your experience with us! We’re so happy to hear that you had a thorough and professional experience with our team. At Aptive, we strive to not only provide effective treatments but also to ensure that every interaction is friendly and efficient. We're grateful for the opportunity to serve you and appreciate having you as part of the Aptive neighborhood. Looking forward to keeping your home comfortable with the same level of care!
-Jasmine
Reply from Aptive Pest Control - San Diego
Hi Jo Marie,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team. At Aptive, we take pride in providing excellent service, clear communication, and a professional approach every time. Your feedback means a lot to us, and we’re so glad to have earned your trust. If there’s anything more we can do for you, don’t hesitate to reach out — we’re always here to help!
-Jasmine
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