The last service was rushed and the technician did not first do the inside of the house unless I reminded him. The ants are back and treatment does not seem to be working as effectively.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The young man did an excellent job. Very professional, texted he was headed my way and what time to expect him. Now, on the other hand, I had rescheduled my appointment and you guys went ahead and... See more
Company replied
ANOTHER UPDATE - 7/10/26 They responded immediately today! They are correcting my billing issues along with a refund due me and coming back out to get this under control. They responded within 1 h... See more
Company replied
Ethan was great. Knowledgeable, informative, professional. I told him exactly what I needed and where to spray. They send you pictures of your home and areas of notice. They send a text before arrivin... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
11000 Wilcrest Dr, Ste 150, 77099-4351, Houston, TX, United States
- 12819416981
We overthink pests so you don't have to.
4.7
Excellent
63 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They were excellent in communication
They were excellent in communication, punctuality and service!
11 February 2026
Reply from Aptive Pest Control - Sugar Land
Hi Jamie,
Thank you for sharing your experience and for being part of the Aptive community. We’re thrilled to hear that our team delivered excellent communication, punctuality, and service.
Providing reliable, attentive care is at the heart of what we do, and feedback like yours lets us know we’re meeting that goal. We truly appreciate your trust in Aptive to care for your home!
-Jasmine
Friendly and Thorough
My representative, Isaiah, was extremely friendly and informative. He made sure to treat the interior and exterior of my house with care.
31 January 2026
Reply from Aptive Pest Control - Sugar Land
Hi Keith,
Thank you for sharing your experience. We’re thrilled to hear that Isaiah provided friendly, informative service and treated both the interior and exterior of your home with care. Service professionals who are attentive and thorough are exactly what we strive to provide at Aptive.
We truly appreciate you as part of the Aptive neighborhood and look forward to continuing to deliver reliable, high-quality service for your home.
-Jasmine
Our tech was so accommodating and kept…
Our tech was so accommodating and kept us informed of his status and explained after the service exactly what he treated
30 January 2026
Reply from Aptive Pest Control - Sugar Land
Hi Yolanda,
We’re thrilled to hear that our service professional was accommodating and kept you informed throughout the process! At Aptive, we take pride in clear communication and thorough service, making sure our customers understand exactly what we treat to keep their homes protected. Thank you for trusting us and for being a valued part of the Aptive neighborhood.
-Jasmine
found Professional
found Professional, He has done his work in a very professional manner
30 January 2026
Reply from Aptive Pest Control - Sugar Land
Hi Muhammed,
We’re glad to hear that our service professional provided such thorough and professional service! At Aptive, we take pride in delivering reliable, attentive, and effective pest control to keep your home protected. Thank you for trusting us and for being a valued part of the Aptive neighborhood.
-Jasmine
Aptive Experience
Our Aptive technician Roger does a great and thorough job taking care of the property around our home. He is also courteous and respectful .
15 January 2026
Reply from Aptive Pest Control - Sugar Land
Hi Joanne,
Thank you for sharing your experience! We’re thrilled to hear that Roger provides thorough, attentive care for your property while being courteous and respectful. At Aptive, we strive to deliver service that is both effective and personable, and it’s wonderful to know that Roger reflects that in his work. We’ll be sure to pass along your kind words to him. Thank you for choosing Aptive and for being part of the Aptive neighborhood, we truly appreciate your trust and feedback.
-Jasmine
Professional Service every treatment
Courteous, on time and Professional Services each time.
9 January 2026
Reply from Aptive Pest Control - Sugar Land
Hi there,
We’re glad to hear that our team has consistently provided courteous, on-time, and professional service. At Aptive, we take pride in delivering reliable solutions and making sure every visit meets our neighbors’ expectations. Thank you for choosing Aptive and being part of our community. We truly appreciate your continued trust.
-Jasmine
Great pest control service
I have been using Aptive for almost a decade and no regret. I get my money's worth and even more. Excellent customer service.
Thanks Aptive.
15 November 2025
Reply from Aptive Pest Control - Sugar Land
Hi Adedotun,
We’re thrilled to hear that you’ve trusted Aptive for almost a decade and feel you’re getting excellent value from our services! Providing reliable solutions and outstanding customer service is at the heart of what we do, and it means so much to know our efforts have made a difference for you. Thank you for being a loyal part of the Aptive community. We truly appreciate your continued trust.
-Jasmine
Continued Positive Experience
We have continued to have a positive experience with Aptive Pest Control. The treatments have been more effective than other pest control companies. Technicians have always been very friendly and helpful.
19 December 2025
Reply from Aptive Pest Control - Sugar Land
Hi Brad,
Thank you for sharing your feedback. I’m thrilled to hear that your experience with Aptive continues to be positive and that our treatments have been effective compared to others you’ve tried.
We take pride in providing friendly, helpful, and thorough service at every visit, and it’s wonderful to know our efforts have made a difference for you. We truly appreciate you being part of the Aptive neighborhood and for trusting us to care for your home.
-Jasmine
Omar was quick and thorough made sure…
Omar was quick and thorough made sure to not get to close to pets and back yard chickens.
Thanks
19 December 2025
Reply from Aptive Pest Control - Sugar Land
Hi David,
Thank you for sharing your feedback. I’m glad to hear that Omar provided quick and thorough service while being mindful of your pets and backyard chickens.
At Aptive, we strive to deliver effective, safe, and attentive service at every visit. It’s wonderful to know our team’s care and professionalism made a positive impact. We truly appreciate you being part of the Aptive neighborhood and for trusting us to care for your home.
-Jasmine
Courteous and consistent
Pest control experts are courteous and always provide photos of completed areas after the service. They also text prior to their arrival, asking for any specific areas in need of service.
18 December 2025
Reply from Aptive Pest Control - Sugar Land
Hi Michael,
Thank you for sharing your feedback. We’re glad to hear that our pest control experts are courteous and that the photos and communication help keep you informed about the service. Providing clear updates and addressing any specific areas of concern is exactly what we strive for with every visit.
We truly appreciate you trusting Aptive to protect your home, and your kind words will be shared with the team. Feedback like this means a lot and reinforces the level of care and attention we aim to provide.
-Jasmine
Excellent technician and service.
14 December 2025
Reply from Aptive Pest Control - Sugar Land
Hi there,
Thank you for sharing your feedback! We’re thrilled to hear that you had an excellent experience with your Aptive service professional. Our team takes pride in providing thorough and courteous service, and it’s wonderful to know that commitment made a difference for you. We truly appreciate you being part of the Aptive community and look forward to continuing to provide you with the best service possible.
-Jasmine
Good communication and feedback on the…
Good communication and feedback on the the services being performed. They would get a 5 star if they could give more specific time slots for the application to make sure someone is home to have the inside application completed.
13 November 2025
Reply from Aptive Pest Control - Sugar Land
Hi there,
Thank you for taking the time to share your feedback. I’m glad to hear that our team provided clear communication and updates on the services being performed. We truly appreciate your kind words about that.
I completely understand how having more specific time windows for appointments would make things more convenient, especially for scheduling inside applications. I’ll make sure to share your feedback with our team as we continue to improve our service scheduling process.
We appreciate your business and your thoughtful feedback, and we hope to continue providing you with effective pest control and a great experience with Aptive.
-Jasmine
Reply from Aptive Pest Control - Sugar Land
Hi Robert,
Thank you for sharing your feedback! We’re glad to hear that your service was thorough and that the photos helped keep you informed about the work completed. At Aptive, we strive to provide professional, transparent, and effective pest control, and it’s wonderful to know our team delivered that for you.
We truly appreciate having you as part of the Aptive neighborhood and look forward to continuing to provide reliable service for your home.
-Jasmine
Reply from Aptive Pest Control - Sugar Land
Hi Vanessa,
Thank you for sharing your feedback! We’re thrilled to hear that you consistently have a good experience with Aptive. Our team takes pride in providing reliable, thorough, and friendly service for every customer.
We truly appreciate you being part of the Aptive community and for taking the time to recognize our efforts.
-Jasmine
Great job Aptive!
Aptive did a great job taking care of pests inside and outside the house…arrived on time and took great care of the property. I appreciate the photos taken and sent to me. Thanks Aptive!!
23 October 2025
Reply from Aptive Pest Control - Sugar Land
Hi Jan,
Thank you for sharing your experience! We’re thrilled to hear that our team was able to effectively take care of pests both inside and outside your home, and that you appreciated the care we took with your property. Sending photos is one way we aim to keep you informed and confident in the service we provide.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to keep your home comfortable and protected.
-Jasmine
Reply from Aptive Pest Control - Sugar Land
Hi Glenn,
Thank you for sharing your feedback. We’re glad to hear that you received personable service. At Aptive, we take pride in providing friendly, professional, and attentive care to every customer.
We truly appreciate you being part of the Aptive community and look forward to continuing to serve you.
-Jasmine
Reply from Aptive Pest Control - Sugar Land
Hi Hweifen,
Thank you for sharing your feedback. We’re glad to hear that our service professional was helpful in addressing your concerns and providing clear explanations. At Aptive, we take pride in service professionals who are attentive, knowledgeable, and committed to ensuring every customer feels confident in their pest control solutions.
We truly appreciate you being part of the Aptive community and look forward to continuing to provide reliable and effective service for your home.
-Jasmine
isaiah was awesome and did a great job!
9 October 2025
Reply from Aptive Pest Control - Sugar Land
Hi there,
Thank you for sharing your feedback! We’re thrilled to hear that Isaiah provided excellent service and did a great job. At Aptive, we strive to ensure every service professional is knowledgeable, attentive, and thorough, and it’s wonderful to know Isaiah delivered that for you. We truly appreciate you choosing Aptive and look forward to keeping your home comfortable and protected!
-Jasmine
Great Service Technicians
Anthony, the Service Technician who treated our home is fantastic...Polite, professional, and knowledgeable. The office scheduling feels deceptive most of the time, however the people treating your house are great!
7 October 2025
Reply from Aptive Pest Control - Sugar Land
Hi Mike,
Thank you for sharing your experience. We’re thrilled to hear that Anthony provided polite, professional, and knowledgeable service; he’s a great example of the team we strive to have at Aptive. We also appreciate your honesty regarding our scheduling process and will share your feedback with our office team to see how we can improve communication and make the process smoother. We truly value you as part of the Aptive neighborhood and appreciate you giving us the opportunity to serve your home.
-Jasmine
employee was very friendly
employee was very friendly, very knowledgeable, and was happy with job, even though I was his 18th job and it was getting dark
23 September 2025
Reply from Aptive Pest Control - Sugar Land
Hi Everett,
Thank you for sharing your experience! We’re thrilled to hear that our service professional was friendly, knowledgeable, and dedicated to doing a great job, even at the end of a long day. Going above and beyond for our customers is exactly what we strive for in the Aptive neighborhood.
We’ll be sure to pass along your kind words. Thank you for trusting Aptive with your home and for taking the time to recognize the hard work of our team!
-Jasmine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.