aquabliss Reviews 

Do not use this company.The shower unit I ordered was chipped on arrival.As you will find in other reviews they will not take responsibility for anything only stock answers to make you go away.Upon opening the shower tray it was blemished/damaged.The picture was forwarded to the manufacturer and heard nothing.Upon phoning customer services I was told it was being chased up,when I questioned when this would be as the service is appalling more stock answers or silence.Safe to say I lost my temper and was told not to ring again.Chris at Customer service is not interested and doesn't mind showing it.DO NOT USE THIS COMPANY,the goods are faulty, possibly seconds and the customer service is non existent.

I wish I had read the reviews before dealing with this Aquabliss. If you do want to deal with them read their T&Cs carefully beforehand as they will use these to wriggle their way out of refunding your money when they deliver damaged items.

The shower screen I ordered was smashed on arrival. Aquabliss claim the shower screen left their warehouse intact. However, their courier service, claim they did not damage the screen in transit. Instead, should you wish to believe their sequence of events, I smashed the item. This sort of logic only could only make sense in their minds. Why would I smash an item that I need to finish the shower room?

When trying to resolve the issue, they have a number of stock responses that appear to be written by a solicitor to defend their position and will not sway from them.

Inevitably people will continue to order items from this retailer due to their cheap prices. I sincerely hope it doesn't go wrong like my purchase. However, if it does, I would suggest claiming the money back from the credit card company rather than trying to negotiate with these people.

Overall a headache to deal with. No-one should have to transact with such a company in this day and age.

We ordered a walk in shower enclosure with risers.

Scott and the rest of customer service were brilliant answering a number of questions and helping to make the right decision. They updated with delivery and then the icing on the cake was the delivery company who were superb.
Thoroughly recommend Aquabliss. Their care and attention to their customers is something not seen very often these days.

Avoid this company. After my initial order was placed and delivered I would have given 5 stars as all was good. It only went wrong when part of order was sent incorrectly. I contacted customer service, which seemed to consist of just one chap who was by far the rudest person in customer service I’ve ever come across, to explain my order was sent incorrect. Long story short but he wouldn’t accept I was telling the truth, wouldn’t send out replacement until the ‘wrong’ item was received back and checked (leaving me showerless for 10 days). Accused me of lying also accused my plumber of lying. I would not recommend or use this company ever again. Most horrid salesperson I’ve ever come across. Gave one star just cos I’m a decent person and the order did start well was just not dealt with well when it went wrong (Aquabliss fault not mine).

Ordered a black shower enclosure after being let down by another bathroom company
What can I say .. amazing quality , and saved a fortune
Delivery was super quick and delivered on a day/time suitable to me

I will never buy anything from this company again, reading other reviews of aquabliss confirms around 50% of their reviews are 1-star (very negative).

According to trustpilot they have flagged my original review "multiple times" in an attempt to censor honest feedback.

See BushcraftBeginner's review on 3rd February 2024, this is nearly exactly what they did to me, even 4 months later...

I will not let them get away with censoring 1-star reviews, I believe the real proportion is a lot higher than 50% and I feel bad for all the others like me who have been affected very negatively by aquabliss.

Terrible company- sent everything damaged - we returned items and they haven't refunded us the money. I think they are very dodgy. They have no customer service skills, accused me of lying when I said the toilet is damaged. AVOID at all costs.

The initial toilet I had ordered was slightly damaged but Aquabliss sorted it and sent a replacement out with an agreed date. Effective and friendly communication from emails with Scott from customer service. It takes about 1 week for delivery or slightly less. Most competitive price I found online for what I wanted so I was happy to wait a little longer for it. Many thanks for your help,

Excellent service from placing the order to delivery. Full bathroom received within 36 hours. All products arrived well packaged and delivery driver called and updated me on time of delivery. Very pleased with everything and would highly recommend

After ordering our shower door I looked on trust pilot for reviews and to be honest it didn’t look good however the door arrived within 3 working days and I’ve now fitted it with no issues and all complete, at this point in time I have no problem with ordering other items if needed thanks for a decent service…

Great products - friendly staff and quick delivery - would highly recommend

Great customer service and products received are perfect.

Great range of products, found Jordan to be very helpful and knowledgeable when looking to fit out my new bathroom!

Ordered a new bathroom suit from here. Great customer service from start to finish and delivered in good time. Would recommend to anyone buying bathroom items and would use again.

After speaking to the customer service team especially jordan who was knowledgeable and helpful with helping me decide on exactly what i required
The order turned up super quick and now been just been fitted I’m so happy with all the products they look amazing
Thank you for a smooth stress free process

Absolutely disgusting company. It's been 10 days still no product. Customer service useless and dare to say what you have to do. I wish I never put an order. They say they sglhipped it but there is no tracking number whatsoever. Built a company lies and poor service

Extremely bad customer service.. the mirror case arrived with defect on the mirror. Request to arrange return and customer service representative assumes I
that I have damage it while installation and refused to return it.

Complete lack of customer service and attitude to resolving the issue at hand.
Broken parts delivered and now struggling to get replacements

Avoid Avoid Avoid. The rudest and downright disrespectful company I have ever dealt with as a property developer of 10 years plus. Ordered a shower screen and base. Waited a week before unwrapping the packaging to discover a chip in the front of the base. The chip was imbedded in the packaging as I able to show on photos I sent to them. I was then asked to send pictures. There response was that I should have checked on delivery. I trade a lot so I know I have 30 days legally to return it under trading standards. This vile rude company then tried to get out of the return saying the tray was dirty and had been fitted. Then proceeded to lecture me on trading standards when they are clearly wrong as the shrink packaging is clearly still attached so they can just want to avoid sending a replacement which I would have been happy to pay the postage. I’m pursuing them with trading standards.

Ordered a walk in shower at an absolutely amazing price , plumber couldn’t believe the quality of the fixtures and fittings
Ordered on a 4-7 working days service and was delivered on 3rd after a call from the courier company
Customer service team go the extra mile to provide a smooth stress free service