Aqua Cure Reviews 

366
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and reliability of deliveries, which often arrive promptly. Many people appreciate the high-quality products and the helpful, friendly staff who go above and beyond to assist with inquiries and ensure satisfaction. The customer service is frequently described as outstanding, with quick responses and thorough product knowledge, making interactions pleasant and productive. However, some customers also noted issues with delivery, where items were left without a signature or did not arrive as expected, despite paying for expedited shipping.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency. Many... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, fast, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, politeness, and... See more

Product

Users describe positive interactions with product, consistently highlighting great value and quality.... See more

Customer service

People report positive experiences with customer service, consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just the best provider of quality water filters that fit our Samsung American fridge freezer after Samsung changed the fitting and the code. Great value products delivered on time every time. Great cu... See more

Company replied

Rated 5 out of 5 stars

We've been using AquaCure for a while now and honestly couldn't recommend them highly enough. Brilliant products, brilliant service and a team that genuinely goes above and beyond. If you're looking f... See more

Company replied

Rated 5 out of 5 stars

I was having a problem after changing my water filters. There was no water coming out if the tap! After a while fiddling with it accessed their website chat option and chatted with Mike who diagnosed... See more

Company replied

Rated 5 out of 5 stars

We've been working with Aqua Cure since 2009 and they've always been great. Deliveries are always on time and correct too. They're always there for any help we need and their team- managed by the love... See more

Company replied


Company details

  1. #9 of 26 best companies in Water Filter Supplier
  2. #6 of 12 best companies in Hot water system supplier
  3. #4 of 11 best companies in Water Pump Supplier
  4. #6 of 15 best companies in Water Purification Company
  5. #7 of 18 best companies in Water softening equipment supplier
  6. #5 of 12 best companies in Water treatment supplier

Written by the company

Aqua Cure are one of the UK's leading suppliers of water treatment and purification products for use in domestic, commercial and industrial environments. We offer a wide range of solutions to solve all your water problems, from simple water taste improvement to complex scale control.


Contact info

4.8

Excellent

TrustScore 5 out of 5

366 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(366)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service , helpful and friendly team, stock available when needed and at a good price too; goods arrive the next day, brilliant !!

30 October 2025
Aqua Cure logo

Reply from Aqua Cure

Hi,

Thank you so much for your wonderful review! We’re delighted to hear that you found our team helpful and friendly, and that our stock availability and pricing met your expectations. It’s great to know your order arrived promptly too. We really appreciate your support and look forward to serving you again soon!

Many thanks,
Lou and the CX team!

Rated 5 out of 5 stars

Extremely helpful and supportive would…

Extremely helpful and supportive would highly recommend them every time

24 October 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi Mr Aylmer,

Thank you! We’re delighted to hear you found our team so helpful and supportive. Your recommendation means the world to us!

Many thanks,
Lou and the CX team!

Rated 5 out of 5 stars

Excellent customer service. Highly recommended.

Excellent customer service from Jamie and the team from start to finish.

Purchasing was straightforward with next day delivery and the product did exactly what it was designed to do.

Highly recommended.

16 October 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi Tom,

Thank you so much for your wonderful review! We're thrilled to hear Jamie and the team made your experience smooth from start to finish. We really appreciate the recommendation — it means a lot to us!

Many thanks,
Lou and the CX team!

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. My order arrived the next day. 5 🌟

21 October 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi,

Thank you so much for your review, we love hearing when the team have been fantastic and orders arrive as promised!

Many thanks,
Lou and the CX team!

Rated 5 out of 5 stars

Managed to get exactly what was needed…

Managed to get exactly what was needed to maintain my water filter system. Friendly and helpful folk on the other end of the phone and quick delivery. Excellent service thank you!

4 August 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi Elaine,

Great to hear you had such a positive experience with us, thanks for the lovely review.

Many thanks,
Lou and the CX team!

Rated 5 out of 5 stars

Seamless customer service

Overall great service from the time of getting gin touch to the final order and delivery

9 September 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi JN,

Thank you for the great review, our team work hard to give the best customer service experience.

Many thanks,
Lou and the CX team!

Rated 5 out of 5 stars

Good ordering process and delivery

The filters I needed were easy to find on the website and were delivered very quickly.

1 September 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi Sandie,

Thanks so much for the review, we are made up you were happy with the order process.

Thank you,
Lou & the CX team!

Rated 5 out of 5 stars

Easy to order and with the pictures…

Easy to order and with the pictures identified the exact item for the filter line. Delivery was on timeand as estimated.

29 August 2025
Aqua Cure logo

Reply from Aqua Cure

Hi Tony,

Thanks for taking the time to leave a review, we are happy you found it easy to order with us.

Thank you,
Lou & the CX team!

Rated 5 out of 5 stars

Michael sorted my issue quickly

Michael sorted my issue quickly, he was also very nice to deal with, thank you.

19 August 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi Ken,

Thanks for your review, we also feel Michael is nice to deal with! Look forward to working with you again in the future.

Thank you,
Lou & the CX team!

Rated 5 out of 5 stars

Couldn’t fault the price or the service…

Couldn’t fault the price or the service from this company, 100% satisfaction

12 August 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi Julian,

We are so happy you were completely satisfied with the service, thanks for the great review.

Thank you,
Lou & the CX team!

Rated 5 out of 5 stars

Prompt Delivery and ease of ordering…

Prompt Delivery and ease of ordering the product

12 August 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi Andy,

Thanks for your review, great to hear you found the order process easy and delivery was prompt.

Thank you,
Lou & the CX team!

Rated 5 out of 5 stars

I really appreciated Tanii’s quick…

I really appreciated Tanii’s quick response and solving my issue. It was absolutely a wonderful experience with the company because of her quick responses.

24 July 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi Sekhar,

We are really pleased you had a wonderful experience with us and we will let Tanii know what a great job she has done!

Thank You
Alex and the CX Team

Rated 5 out of 5 stars

Easy to order

Great service easy to order my filters and fast delivery will bye again

10 July 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi Trevor,

Thank you for the review, we look forward to supplying you again!

Lou & the team

Rated 5 out of 5 stars

A trustworthy supplier

I have been dealing with them for years and they've always had fair prices and been helpful over the 'phone

11 July 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi Ian,

Thanks for your review, we are so happy to have been your supplier for so long.

Lou & the team

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff, great customer service team. I would highly recommend this website.

15 July 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi Graham,

Thanks for leaving us a review of your positive experience with the team, always great to hear!

Lou & the team

Rated 5 out of 5 stars

Excellent friendly

Excellent friendly, yet professional customer service, good stocks & good prices
Tanita was a joy to deal with

10 July 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi Chris,

Thanks for your amazing feedback! And we wholly agree that Tanita is a joy to deal with.

Lou & the team

Rated 5 out of 5 stars

Very helpful

Tanii is always so helpful, and a joy to deal with. Products are despatched quickly

2 July 2025
Aqua Cure logo

Reply from Aqua Cure

Hi Joanna,

Thank you so much for the lovely review, Tanii is thrilled with your comments.

Lou & the team

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