Aqua Cure Reviews 

368
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service and high-quality products, often described as reliable, well-priced, and exactly what was needed for their systems. Many people highlight the efficiency and reliability of their delivery service, frequently noting fast, prompt, and next-day arrivals that ensure timely receipt of orders. The staff and customer service team receive frequent commendation for being exceptionally helpful, friendly, professional, and consistently going above and beyond to assist customers. Reviewers particularly appreciate the quick responses, clear communication, and supportive, personalized approach, making their overall buying experience seamless and very positive.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency. Many... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, fast, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, politeness, and... See more

Product

Users describe positive interactions with product, consistently highlighting great value and quality.... See more

Customer service

People report positive experiences with customer service, consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just the best provider of quality water filters that fit our Samsung American fridge freezer after Samsung changed the fitting and the code. Great value products delivered on time every time. Great cu... See more

Company replied

Rated 5 out of 5 stars

We've been using AquaCure for a while now and honestly couldn't recommend them highly enough. Brilliant products, brilliant service and a team that genuinely goes above and beyond. If you're looking f... See more

Company replied

Rated 5 out of 5 stars

I was having a problem after changing my water filters. There was no water coming out if the tap! After a while fiddling with it accessed their website chat option and chatted with Mike who diagnosed... See more

Company replied

Rated 5 out of 5 stars

We've been working with Aqua Cure since 2009 and they've always been great. Deliveries are always on time and correct too. They're always there for any help we need and their team- managed by the love... See more

Company replied


Company details

  1. #9 of 26 best companies in Water Filter Supplier
  2. #6 of 12 best companies in Hot water system supplier
  3. #4 of 11 best companies in Water Pump Supplier
  4. #5 of 15 best companies in Water Purification Company
  5. #7 of 18 best companies in Water softening equipment supplier
  6. #5 of 12 best companies in Water treatment supplier

Written by the company

Aqua Cure are one of the UK's leading suppliers of water treatment and purification products for use in domestic, commercial and industrial environments. We offer a wide range of solutions to solve all your water problems, from simple water taste improvement to complex scale control.


Contact info

4.8

Excellent

TrustScore 5 out of 5

368 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(368)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent friendly

Excellent friendly, yet professional customer service, good stocks & good prices
Tanita was a joy to deal with

10 July 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi Chris,

Thanks for your amazing feedback! And we wholly agree that Tanita is a joy to deal with.

Lou & the team

Rated 5 out of 5 stars

Very helpful

Tanii is always so helpful, and a joy to deal with. Products are despatched quickly

2 July 2025
Aqua Cure logo

Reply from Aqua Cure

Hi Joanna,

Thank you so much for the lovely review, Tanii is thrilled with your comments.

Lou & the team

Rated 5 out of 5 stars

Fantastic product and service

Fantastic product and service. The part was just as described and sorted the problem

5 July 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi,

Thank you for your review, fantastic products and service is what we are all about!

Lou & the team

Rated 5 out of 5 stars

Amazing service from Tanii

Amazing service from Tanii. I wasn't sure what I needed to order so having looked back on last order I was given all the information I needed to place my new order. Ordered at 2.45pm and it arrived at 11.15 the next morning via FedEx. Absolutely amazing service. Made my job so much easier. Thank you team, 10/10

7 July 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi Julie,

We think Tanii is pretty amazing too! Thanks for leaving a review, we are here next time you need us.

Lou & the team

Rated 5 out of 5 stars

Very easy ordering with a helpful lady

Very easy ordering with a helpful lady. Order arrived very quickly. Overall a good experience.

30 June 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi Christine,

We are so pleased you had a positive experience, and look forward to helping you again in the future.

Lou & the team

Rated 5 out of 5 stars

Order items corrected very promptly.

Called to advise incorrect O ring size sent with carbon refills. Correct replacements sent out 1st Class and received following day. Great customer service with follow up calll to confirm resolution.

3 July 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi Sati,

Thanks so much for leaving a review, we are happy we were able to resolve this so quickly for you.

Lou & the team

Rated 5 out of 5 stars

Service

Great service. I received the filter kit the day after placing the order. I contacted them online re installing the unit and Jamie emailed me details along with filter replacement instructions. All very quick and efficient.

20 June 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi,

Thanks for letting us know you received great service - it's what we aim for! Always here if you need anything else.

Lou & the team

Rated 5 out of 5 stars

Water a pleasure to drink.

I have shopped for many years with Pure Flo, buying a water tap system & renewing new carbon filters they are easy to change over, they are a reasonable priced. My family drinks lots of water through the system they refuse to drink tap water. Thanks for your reliable service.

19 June 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi Isabella,

Thank you for your lovely review, we are thrilled you are so happy with the product and service.

Kind Regards,
The Aqua Cure Team

Rated 5 out of 5 stars

Item arrived promptly

Item arrived promptly, as described and Aqua Cure were quick response to all comms

16 June 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi Stefano,

Thanks for taking the time to review us, we hope to supply you again in the future.

Kind Regards,
The Aqua Cure Team

Rated 5 out of 5 stars

My order was dealt with ease and the…

My order was dealt with ease and the goods arrived by the Post Office, goods were as described, satisfied with the service.

26 May 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi David,

Thank you for the review, we are glad you were satisfied and hope to supply you again in the future.

Kind Regards,
The Aqua Cure Team

Rated 5 out of 5 stars

Great customer service

Great customer service

Struggled to locate the parcel which had been (promptly) sent in our goods-in and was immediately assisted by email and located the parcel.

29 May 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi Kim,

Thanks for the great feedback, we are always here to help.

Kind Regards,
The Aqua Cure Team

Rated 5 out of 5 stars

Filter change instruction

I received an e Mail, the same day that I made the enquiry, that outlined how to change the filter. The description had photos and specific details that made it easy for me to relate to the unit I was changing. I was able to do the job successfully.

23 May 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi Mark,

Thank you for leaving a review, I'm glad to hear you had everything you needed and the job was completed successfully.

Kind Regards,
The Aqua Cure Team

Rated 5 out of 5 stars

Quick and efficient service

Quick and efficient service, prompt delivery A+

20 May 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi Gordy,

Thank you for leaving such a great review, A+ is the service we strive for.

Kind Regards,
The Aqua Cure Team

Rated 5 out of 5 stars

Great service and Great company

Great service , very helpful, fast postage.
Good quality products.
Would recommend.

15 May 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi Mr Johnson,

Thanks so much for your great feedback, hope to see you again in the future.

Kind Regards,
The Aqua Cure Team

Rated 5 out of 5 stars

Great experience

Great experience, ordered filters and they arrived earlier than expected, will definitely use again and cheapest around

1 May 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi Jayne,

Thank you for your glowing review, we look forward to working with you again in the future.

Kind Regards,
The Aqua Cure Team

Rated 5 out of 5 stars

Aqua Cure can be recommended.

I found Aqua Cure to be efficient, friendly and with excellent customer service, when you need some technical advice. They also stock a comprehensive range of water system related parts and equipment.

25 March 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi Neil,

Thank you for your review, our excellent customer service team are on hand when you need us again.

Kind Regards,
The Aqua Cure Team

Rated 5 out of 5 stars

Like New with hardly any effort

So Simple to change the filter for the connections are easy to disconnect connect, so as to wash its housing .Now even the housing is pristine due to the quality of the housing material .: Like New

21 March 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi James,

Thanks for leaving us a review, glad you are happy with everything!

Kind Regards,
The Aqua Cure Team

Rated 5 out of 5 stars

Prompt service

Ordered parts for our water filter system and the parts were delivered the next day. Excellent service and received helpful advice over the phone from staff who know what they are talking about.

21 March 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi Susan,

Thank you for your review, we are so happy you had such a great experience, and will be here when needed again!

Kind Regards,
The Aqua Cure Team

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