Just the best provider of quality water filters that fit our Samsung American fridge freezer after Samsung changed the fitting and the code. Great value products delivered on time every time. Great cu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We've been using AquaCure for a while now and honestly couldn't recommend them highly enough. Brilliant products, brilliant service and a team that genuinely goes above and beyond. If you're looking f... See more
Company replied
I was having a problem after changing my water filters. There was no water coming out if the tap! After a while fiddling with it accessed their website chat option and chatted with Mike who diagnosed... See more
Company replied
We've been working with Aqua Cure since 2009 and they've always been great. Deliveries are always on time and correct too. They're always there for any help we need and their team- managed by the love... See more
Company replied
Company details
- #9 of 26 best companies in Water Filter Supplier
- #6 of 12 best companies in Hot water system supplier
- #4 of 11 best companies in Water Pump Supplier
- #5 of 15 best companies in Water Purification Company
- #7 of 18 best companies in Water softening equipment supplier
- #5 of 12 best companies in Water treatment supplier
Written by the company
Aqua Cure are one of the UK's leading suppliers of water treatment and purification products for use in domestic, commercial and industrial environments. We offer a wide range of solutions to solve all your water problems, from simple water taste improvement to complex scale control.
Contact info
Units 3a & 3b Dakota business park, Dakota Way, L40 8AF, Burscough, United Kingdom
- +44 (0) 1704 516916
- sales@aquacure.co.uk
- aquacure.co.uk
4.8
Excellent
368 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to find what I needed a prompt…
Easy to find what I needed a prompt delivery. Great service
3 March 2025
Reply from Aqua Cure
Hi Jayb,
Thanks so much for your review, glad you had such a great experience.
Kind Regards,
The Aqua Cure Team
INSTUCTION ARE NOT UP TODATE PARTS…
INSTUCTION ARE NOT UP TODATE PARTS MISSING
HAD TO SPEAK TO MONARCH WATER, WHO THEN CORRECTED THEM AND SENT ME A COPY
27 February 2025
Reply from Aqua Cure
Hi Philip,
Thank you for your review. We are sorry for the issues you experienced, and appreciate your feedback.
Kind Regards,
The Aqua Cure Team
Great customer service and quality of…
Great customer service and quality of products.
4 March 2025
Unprompted review
Reply from Aqua Cure
Hi Santosh,
Thank you for your feedback, we are glad you had such a positive experience with us.
Kind Regards,
The Aqua Cure Team
Panasonic Fridge filter expensive…
Ordered Panasonic Fridge filter thinking I was getting 2 as the description started with a 2 only to find it was for 1. This made the item nearly twice as expensive as others on internet. Service was good and efficient but very expensive.
26 February 2025
Reply from Aqua Cure
Hi Kelvin,
Thank you for your review. Apologies it was not clearer to you that the 2 belonged to the brand name of the filter, we really appreciate your feedback.
Kind Regards,
The Aqua Cure Team
Great service from a super supplier.
Great service from a super supplier.
Ordered online sent to me in Spain, delivered to my door.
6 March 2025
Unprompted review
Reply from Aqua Cure
Hi Anthony,
Thank you for your review, look forward to offering you our great service again next time you need us.
Kind Regards,
The Aqua Cure Team
It was easy to order and my order…
It was easy to order and my order arrived quickly
4 March 2025
Unprompted review
Reply from Aqua Cure
Hi Michelle,
Thanks for leaving a review, so happy you found it easy ordering with us. Hope to supply you again in the future.
Kind Regards,
The Aqua Cure Team
Order was well packaged and no issues
Order was well packaged and no issues. Exactly as described, I'll use them again! Thanks Aqua care!
27 February 2025
Unprompted review
Reply from Aqua Cure
Hi Tim,
Thanks so much for your feed back, we look forward to supplying you again.
Kind Regards,
The Aqua Cure Team
Jaime was very professional and dealt…
Jaime was very professional and dealt with my query promptly and efficiently.
6 March 2025
Unprompted review
Reply from Aqua Cure
Hi Carlotta,
Thank you for leaving us a review, and for your feedback on your great experience with Jamie.
Kind Regards,
The Aqua Cure Team
Very easy to order and fast delivery 👍👍
21 February 2025
Unprompted review
Reply from Aqua Cure
Hi Graham,
Thank you for taking the time to leave us a review, and we are glad you were happy with the service! Hope to supply you again in the future.
Kind Regards,
The Aqua Cure Team
Reply from Aqua Cure
Hi Ian,
Thank you for your review, I'm glad the process was easy and your order delivered quickly. We look forward to supplying you again in the future.
Kind Regards,
The Aqua Cure Team
good product aft good producter order…
good product after order acknowledgement no deliver info but as i say good product
30 January 2025
Reply from Aqua Cure
Hi Martin,
Thank you so much for your review, we really appreciate your feedback and are happy you are happy with the product.
Kind Regards,
The Aqua Cure Team
Easy to find the filters I needed
Easy to find the filters I needed. No problems with the online site, prompt acknowledgement of my order. Quick delivery. Nothing but praise for you all. Thank you.
6 January 2025
Reply from Aqua Cure
Hi Tenj,
Thank you for leaving such a glowing review, this is the service we endeavour to deliver so are really happy this was your experience.
Kind Regards,
The Aqua Cure Team
Very Helpful
Very helpful last year when I had to replace the filter housing to a new type. This year ordering the replacement filter was a straight forward hassle free process.
3 January 2025
Reply from Aqua Cure
Hi Mark,
Thank you for your review, great to hear the team have helped and you have had such a smooth ordering process. Looking forward to continuing this when you next need us.
Kind Regards,
The Aqua Cure Team
No matter which postcode I entered…
No matter which postcode I entered everywhere has a hard water despite in the three of those places Iby my self properly measured the hardness of water and it was not hard at all ,it were moderate soft to medium .
So think twice if you enter postcodes there and rely on their answers
17 December 2024
Unprompted review
lack of stock of items needed
lack of stock of items needed. I have never had this before when you were at Southport. They were not unusual things. 1/4 Tees and 5/16 to 3/4 connecters. Same last time I came there were no connecters.
28 November 2024
Reply from Aqua Cure
Hi Sam,
Thank you for your feedback, and we are sorry all of the items you needed were not in stock. We find this incredibly frustrating too, and are constantly working with our suppliers to avoid this happening.
Kind Regards,
The Aqua Cure Team
Absolutely brilliant customer service
Absolutely brilliant customer service. I messed up and they stepped up. They'll know what I mean. Thanks again Michael and I hope someone never got in trouble for my mistake. Kind regards Michael.
23 October 2024
Unprompted review
Reply from Aqua Cure
Hi Michael,
Thank you for the lovely review, and be assured nobody got in trouble!
Kind Regards,
The Aqua Cure Team
What an efficient well run company
What an efficient well run company
Brilliant service from Jamie on my return
As ordered wrong filter
THANK YOU
7/10/24
1 October 2024
Reply from Aqua Cure
Hi Mr Craddock,
Thank you for taking the time to leave feedback, it is great to hear you have had such a positive experience.
Kind Regards,
The Aqua Cure Team
Reply from Aqua Cure
Hi Lorraine,
Thanks for your feedback. We are glad you are happy with the service you have received.
Kind Regards,
The Aqua Cure Team
Speedy customer service and excellent…
Speedy customer service and excellent advice given in relation to a domestic private water filtration set up.
25 September 2024
Unprompted review
Reply from Aqua Cure
Hi Andrew,
Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience with our customer service team, and look forward to helping you again in the future.
Kind Regards,
The Aqua Cure Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.