Aqua Cure Reviews 

368
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality of products, noting they perform exactly as intended. The delivery service is consistently efficient, with many receiving orders promptly, often the next day. Reviewers commend the staff for their helpfulness, extensive product knowledge, and willingness to go above and beyond. Customer service is frequently described as excellent, with many appreciating quick replies and a supportive approach. The overall experience, from ordering to support, is seamless and reliable, fostering long-term satisfaction and trust in this highly dependable offering.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising its speed and efficiency,... See more

Service

Reviewers mention positive feedback about service, with many describing it as excellent, fast, and reliable.... See more

Product

Customers consistently express satisfaction with the products, highlighting their great value, quality, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, politeness, and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and politeness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just the best provider of quality water filters that fit our Samsung American fridge freezer after Samsung changed the fitting and the code. Great value products delivered on time every time. Great cu... See more

Company replied

Rated 5 out of 5 stars

We've been using AquaCure for a while now and honestly couldn't recommend them highly enough. Brilliant products, brilliant service and a team that genuinely goes above and beyond. If you're looking f... See more

Company replied

Rated 5 out of 5 stars

I was having a problem after changing my water filters. There was no water coming out if the tap! After a while fiddling with it accessed their website chat option and chatted with Mike who diagnosed... See more

Company replied

Rated 5 out of 5 stars

We've been working with Aqua Cure since 2009 and they've always been great. Deliveries are always on time and correct too. They're always there for any help we need and their team- managed by the love... See more

Company replied


Company details

  1. #9 of 26 best companies in Water Filter Supplier
  2. #6 of 12 best companies in Hot water system supplier
  3. #4 of 11 best companies in Water Pump Supplier
  4. #5 of 15 best companies in Water Purification Company
  5. #7 of 18 best companies in Water softening equipment supplier
  6. #5 of 12 best companies in Water treatment supplier

Written by the company

Aqua Cure are one of the UK's leading suppliers of water treatment and purification products for use in domestic, commercial and industrial environments. We offer a wide range of solutions to solve all your water problems, from simple water taste improvement to complex scale control.


Contact info

4.8

Excellent

TrustScore 5 out of 5

368 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(368)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

✨AQUACURE EVERYTHING!!✨✨✨🧡🧡🧡🧡

🧡🧡
Non healing diabetic foot ulcer- fixed in less than 3 weeks, Kidney Damage fixed and back to 100% function in 5 weeks, neuropathy in hands and feet fixed in 4 months, all pain in body 100% gone in 8 months from years of weight training... lost 12 kgs in 3 months...etc etc MATE.. this machine is THE HOLY GRAIL.. the very best of the best!! EVERYONE ON THE PLANET NEEDS TO OWN THIS MACHINE!! 🧡🧡

2 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service

Helpful, friendly staff, and a good quality product. I'd definitely look to use this company again, not least because you know there is great support there if you need it

29 February 2024
Unprompted review
Rated 3 out of 5 stars

Having been a trade customer for over…

Having been a trade customer for over 30 years, a little disappointed that an order was taking 2 weeks for delivery.....then when it did not arrive, I called and was told it would be another 2 weeks!!!So I said I would cancel and go elsewhere.Then after the weekend, I called to speak to Customer Services manager to tell them of my experience and she said the order was being despatched that day!,,and could not explain why I had been told a completely different date.....
The items arrived...let’s hope my next experience is not so difficult.....

28 November 2023
Rated 5 out of 5 stars

Really Helpful.

Really helpful people, couldn’t fault them. I hadn’t dealt with them before as they’d taken over the firm I used to buy from. Sorted me out in no time. Parcel arrived quite quickly.

29 November 2023
Rated 5 out of 5 stars

Product

Product: 5*
Service: 5*
Delivery: 5*
Package: 5*
Time: 5*
Just great

2 October 2023
Rated 1 out of 5 stars

will not use them ever

order 100028103
Order number: 100028103

I contacted Aqua Cure to confirm the availability of a kitchen tap before placing an order.

However, right after making the payment, I received notification that the item was, in fact, not in stock.

This marks the second instance of a company failing to meet my expectations in the search for the same tap.

It seems that certain companies prioritize securing payment over ensuring product availability and customer satisfaction.

2 October 2023
Unprompted review
Rated 3 out of 5 stars

Slow delivery

Ordered a new tap as the other one is to short, standard delivery took a week, no pipe attached as I was told,no problem so I ordered a pipe, paid for first class delivery and this took over a week, have yet to fit it all yet !

28 September 2023

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