Aqua Cure Reviews 

368
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality of products, noting they perform exactly as intended. The delivery service is consistently efficient, with many receiving orders promptly, often the next day. Reviewers commend the staff for their helpfulness, extensive product knowledge, and willingness to go above and beyond. Customer service is frequently described as excellent, with many appreciating quick replies and a supportive approach. The overall experience, from ordering to support, is seamless and reliable, fostering long-term satisfaction and trust in this highly dependable offering.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising its speed and efficiency,... See more

Service

Reviewers mention positive feedback about service, with many describing it as excellent, fast, and reliable.... See more

Product

Customers consistently express satisfaction with the products, highlighting their great value, quality, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, politeness, and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and politeness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just the best provider of quality water filters that fit our Samsung American fridge freezer after Samsung changed the fitting and the code. Great value products delivered on time every time. Great cu... See more

Company replied

Rated 5 out of 5 stars

We've been using AquaCure for a while now and honestly couldn't recommend them highly enough. Brilliant products, brilliant service and a team that genuinely goes above and beyond. If you're looking f... See more

Company replied

Rated 5 out of 5 stars

I was having a problem after changing my water filters. There was no water coming out if the tap! After a while fiddling with it accessed their website chat option and chatted with Mike who diagnosed... See more

Company replied

Rated 5 out of 5 stars

We've been working with Aqua Cure since 2009 and they've always been great. Deliveries are always on time and correct too. They're always there for any help we need and their team- managed by the love... See more

Company replied


Company details

  1. #9 of 26 best companies in Water Filter Supplier
  2. #6 of 12 best companies in Hot water system supplier
  3. #4 of 12 best companies in Water Pump Supplier
  4. #6 of 15 best companies in Water Purification Company
  5. #7 of 18 best companies in Water softening equipment supplier
  6. #5 of 12 best companies in Water treatment supplier

Written by the company

Aqua Cure are one of the UK's leading suppliers of water treatment and purification products for use in domestic, commercial and industrial environments. We offer a wide range of solutions to solve all your water problems, from simple water taste improvement to complex scale control.


Contact info

4.8

Excellent

TrustScore 5 out of 5

368 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(368)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Looks to be a quality product that was…

Looks to be a quality product that was easy to fit. Pipe thread identical to the previous from a different manufacturer. Instruction diagram clear. Unclear if it is possible to replace the tap valve should this need doing in the future.

1 May 2023
Rated 1 out of 5 stars

Unprofessional and scam.

This company, especially Brian are a complete scam and con and highly unprofessional. They did not even carry out any leak detection - blaming my boiler, which their so called engineer left the Pressure valve open on and broke the pressure gauge. Just before he left Within 5 mins he pulled up a floor board and took 2 photos. When I called Brian (manager) infront of the engineer to object - as the leak detection could not be carried out, he stated it was a ordinary plumbing job and he had to charge me £200+ vat for a simple call out. He was not there for more than 20 mins. I have now receive a contrived report and invoice for £594.00 three weeks afterwards.Avoid them at all cost. I will be passing this invoice to a lawyer.

28 March 2023
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Good Afternoon,

I want to highlight that you have tagged the wrong company in this review. We are sorry to see you have had issues with your boiler. We hope you get this sorted out soon.

Reading your review, it appears that you are referring to a plumbing or heating company which attends customer's sites. We sell water filtration and plumbing parts online, and we didn't attend to your fault or have any connection to this company.

Could you remove this review and update it to the correct company?

Kind Regards
AquaCure Team

Rated 5 out of 5 stars

Brian is the best!

Brian at AquaKare was amazing, so professional and knowledgeable about the issue. Explaining every aspect to me and really taking care of the problem.
Amazing

17 April 2023
Unprompted review
Rated 5 out of 5 stars

Jack OB - Sales A*

Jack in Sales. A most competent individual who is most capable,personable and PROFESSIONAL. When my order was delayed - he apologised/investigated/proposed remedies and took ownership (accountability) til delivery. An asset.

21 March 2023
Unprompted review
Rated 5 out of 5 stars

Recommended

The team at Aquacure has been really helpful over the years. Always providing relevant advice, tailored just for my needs. Thoroughly recommended!

31 January 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

I have used Aquacure for many years now and they are highly recommended. Their pricing is always competitive, they have high levels of stock and the staff are polite, knowledgeable and professional. Ben is our account manager and he always goes out of his way to be helpful. This is really appreciated as it helps to make my business run smoother by having a supplier that can be trusted and relied upon.

31 January 2023
Unprompted review

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