Aquaheat Group Reviews 

272
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff for being exceptionally knowledgeable, friendly, and efficient when handling stressful emergency plumbing and heating repairs. Consumers also deeply appreciate the clear, detailed explanations and professional advice provided regarding ongoing maintenance and future boiler care. People note that the technical team always arrives promptly, treats customer homes with utmost respect, and ensures that all workspaces are left completely spotless after completing the job. Some reviewers also shared specific experiences regarding call-out charges, pricing discussions, and overall transparent billing practices encountered during service.

What people talk about most

Service

Clients share positive opinions on service, highlighting quick response times and efficient emergency... See more

Staff

Customers had positive experiences with staff, highlighting their professionalism, efficiency, and respect... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After finding water coming through my kitchen ceiling I was a little panicked. Called Aquaheat and they calmed me down and got a plumber out super quick. The problem was fixed quickly thanks to Stuart... See more

Rated 5 out of 5 stars

Wonderful company would recommend to everyone. So easy to contact, will make an appointment to suite your convenience. Mark who serviced my boiler was extremely knowledgeable, explained and showed m... See more

Rated 5 out of 5 stars

Aqua heat have been absolutely brilliant. We've had plumbing stresses while I've been recovering from leukemia and after dealing with unhelpful suppliers giving us the wrong parts/bath size, the guys... See more

Rated 5 out of 5 stars

Can’t thank Josh enough for his help. Was without heating over 24hrs, struggling to get someone to come out, He was efficient & so professional, Will definitely 💯% recommend him, lovely genuine... See more


Company details

  1. Heating service
  2. Bathroom Renovator
  3. Boiler supplier
  4. Gas installation service
  5. Plumber
  6. Radiator repair service

Written by the company

Domestic and Commercial plumbing and heating engineers based in Leeds covering all of Yorkshire. Reliable and friendly service at competitive prices.


Contact info

  • Aquaheat Group, Brooklyn Court Business Centre, Carr Moor Side, LS11 5HL, Leeds, United Kingdom

  • aquaheatplumbing.co.uk

4.8

Excellent

TrustScore 5 out of 5

272 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(272)

28 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Great service, they quickly answer emails and telephone calls and the engineer doing the boiler service & repairs was very punctual. This is the second year I have used Aquaheat and will continue. I also got them to service Mum’s this year too. Would recommend.

15 September 2020
Unprompted review
Aquaheat Group logo

Reply from Aquaheat Group

Thank you Jon for the review

Rated 4 out of 5 stars

shower room re-fitted

I had a shower room re-fitted and am really happy with work carried out. The communication was great and the fitter very helpful, especially when we had to make unplanned changes to the design. This is the second time I have used Aquaheat and I will be calling them again next time I need some plumbing work done!

30 August 2020
Unprompted review
Aquaheat Group logo

Reply from Aquaheat Group

Thanks for the review Adam

Rated 5 out of 5 stars

Aqua Heat took on the assembly and…

Aqua Heat took on the assembly and installation of a shower pod a job that some other plumbers rejected.
The fitter was very informative and advisable throughout his work, did a great job, left it clean and tidy. Reasonably priced would highly recommend.
David & Wendy from Oakwood.

29 August 2020
Unprompted review
Aquaheat Group logo

Reply from Aquaheat Group

Thanks Wendy for the review

Rated 5 out of 5 stars

A quality, efficient and friendly service.

Had a full new heating system installed from scratch by Aqua Heat engineers Danny and Ash. These guys were great. Friendly, hard working and really thoughtful and helpful in working around us whilst we ourselves were working from home. I will definitely be using this company for any future maintenance work and highly recommend them to provide an efficient and quality service at a reasonable price. Thanks guys. :)

20 August 2020
Unprompted review
Aquaheat Group logo

Reply from Aquaheat Group

Thankyou for your review Stephen, we appreciate the feedback and we are glad you were happy with the service, we will also pass on the feedback to Danny and Ash. Enjoy your new heating system

Rated 5 out of 5 stars

Best customer service!

I've just had a new boiler installed and power flush done to all rads. Both engineers (one i believe was an apprentice) were extremely professional and friendly. They've done an fantastic job and cleaned up afterwards. One of the best customer services i've ever received. 10/10

16 August 2020
Unprompted review
Aquaheat Group logo

Reply from Aquaheat Group

Thank you Parvinder for taking the time to post your review it is very much appreciated, we are glad you enjoyed your experience using our services.

Rated 5 out of 5 stars

Emergency Repair

Landlord Review - Tenant advised electric boiler was leaking water. Aquaheat attended within a few hours, condemed the boiler called me with the report. A new boiler was installed on a Saturday as arranged with the tenant. The installation itself was carried out to the highest standard. The price was very reasonable but above that the service standard was very high. I see no reason not to use this company and I will definatley be using them in the future.

14 August 2020
Unprompted review
Aquaheat Group logo

Reply from Aquaheat Group

Thank you Mr. Johal for the review, it is always nice to hear good customer feedback and appreciate you taking time out of your day to post the review. Glad we could assist you and glad you enjoyed the service provided by our team.

Rated 5 out of 5 stars

Aquaheat have always been very helpful…

Aquaheat have always been very helpful and respond quickly. The fitters are always friendly and are efficient. I would highly recommend them

10 August 2020
Unprompted review
Aquaheat Group logo

Reply from Aquaheat Group

Thank you Katy for your review, thank you for your continued loyalty and custom its much appreciated

Rated 5 out of 5 stars

First class service

Job done quickly and professionally. Slick billing and payment process impressed me.

23 July 2020
Unprompted review
Aquaheat Group logo

Reply from Aquaheat Group

Thank you Martyn for the review/feedback and happy you were impressed with our service.

Rated 5 out of 5 stars

Superb service from start to finish

We had a new water heater fitted in our apartment yesterday. The service from Aquaheat from initial enquiry to installation has been superb. I would highly recommend.

15 July 2020
Unprompted review
Aquaheat Group logo

Reply from Aquaheat Group

Thank you Jayne for taking the time to post a review, we really do appreciate it. We are glad you enjoyed your experience using our services and its always good to hear you would recommend us.

Rated 5 out of 5 stars

Excellent service.

Excellent service.From my first phone call to the office to the engineer solving the problem, the service was 5 star.

10 July 2020
Unprompted review
Aquaheat Group logo

Reply from Aquaheat Group

Thank you Christine for the 5 star review, we pride ourselves in customer service so its always nice to hear back from a happy customer

Rated 5 out of 5 stars

Excellent

Excellent, very professional and speedy service. Would recommend them to anybody who wishes to have central heating installed

9 July 2020
Unprompted review
Aquaheat Group logo

Reply from Aquaheat Group

Thank you Michelle for the review, we are glad you are pleased with the service provided.

Rated 5 out of 5 stars

Excellent Service

I have used Aquaheat several times now and have never let me down. Always polite and efficient....

6 July 2020
Unprompted review
Aquaheat Group logo

Reply from Aquaheat Group

Hi Duncan, thank you for the review and thank you for your loyalty to the business and continued custom

Rated 5 out of 5 stars

Excellent service

Excellent service , friendly professional engineer .

2 July 2020
Unprompted review
Aquaheat Group logo

Reply from Aquaheat Group

Hi Robert, Thank you for the review, we are glad you are happy with the service we provided.

Rated 5 out of 5 stars

Friendly and brilliantly reliable

Brilliant experience. Sorted our boiler issue in less than an hour, having been booked in the previous working day. Super friendly and reliable.

29 June 2020
Unprompted review
Aquaheat Group logo

Reply from Aquaheat Group

Thank you John for the review and we are glad you were pleased with service provided by us here at Aquaheat.

Rated 5 out of 5 stars

Trusted service

Rang to book appointment was, seen within 24 hrs. The engineer who attend was polite and clearly knew what he was doing. Professional service and fair price. Would use again

27 June 2020
Unprompted review
Aquaheat Group logo

Reply from Aquaheat Group

Thankyou for the review its greatly appreciated

Rated 5 out of 5 stars

Excellent

Excellent! Quality and great item I bought. Fast shipping.

20 June 2020
Unprompted review
Aquaheat Group logo

Reply from Aquaheat Group

Thanks for the review Rhea

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look