I ordered a sand filter pump but didn’t realize it would only handle 9000 gallons until after it was delivered and said this on the box. I contacted customer service to exchange with a larger pump and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
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All in all easy to deal with. The pump I wanted couldn’t be shipped to Hawaii, so we sent one (actually 2) to my daughter in Arizona so she could ship them to us. Then Aquastrong told me we could orde... See more
AquaStrong service team has been very helpful in all my questions about the hex075 heat pump. The heat pump has been heating my pool very well. Love the performance and the app to control the tempera... See more
I would like to start by saying I’m not one to write reviews. This may be my second or third in forty years. We bought a pool heater from Aquastrong and it arrived damaged. Without explaining th... See more
Company replied
3.6
Average
42 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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It was easy and quick to find all my…
It was easy and quick to find all my questions answered about the product. That’s what I like.
8 February 2025
Very dissatisfied with return service
I accidentally ordered 2 swimming pool cover pumps, the first from Amazon, the second directly from the company. Two emails have been sent, no response from your company, regarding returns, return label etc. nothing.Also, after 2 inches of rain this morning my Acquaer pump isn’t working, what do I do?
22 November 2024
Reply from Aquastrong
We sincerely apologize for the unpleasant experience you’ve had. Upon receiving your message, we immediately checked the information in our Amazon backend and company email but couldn’t find any trace of your email. We take all customer service issues very seriously and handle every email, regardless of the issue’s size. Therefore, we suspect that your email might have been overlooked by the system.
Here is our email address: service@aquastrong.co. Please try resending your email (it’s also possible that it went to the spam folder). Alternatively, you can provide us with your email address, and we will proactively reach out to you.
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