Aquatropics London  Reviews 

426
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 303 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that fish are healthy, lively, and in excellent condition upon arrival. Reviewers frequently highlight the excellent packaging, ensuring items arrive safely and well-wrapped. The overall service is described as excellent, with many finding the online ordering process simple and leading to repeat orders. However, some customers also noted issues with orders containing incorrect or unadvertised fish, with some arriving dead or missing. A few reviewers also mentioned concerns regarding delivery communication, delays, or packaging not clearly indicating live animals.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the health, vibrancy, and quality of... See more

Quality

People report positive experiences with quality, consistently praising the health and condition of the fish... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers reporting that their orders... See more

Order

Users describe positive interactions with order, frequently highlighting the ease and simplicity of the... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and recommending the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good experience with Aquatropics London. The order arrived when they said it will, despite not getting an email saying it’s on the way, first thing in the morning, by 08:00 AM. The parcel was ver... See more

Rated 5 out of 5 stars

I have now purchased several tropical fish from Aquatropics and have to say - they really have been AMAZING ! Accurate description and generally actually nicer fish ! They go out of their way to... See more

Rated 5 out of 5 stars

My first order of live tropical fish. The online order was simple and straightforward, the choice was amazing, I couldn't of picked better myself. The packing was above and beyond complete with heat... See more

Rated 5 out of 5 stars

Was very pleased with the service. I ordered 3 hermit crabs, they responded to my emails and answered my queries quickly and we're very helpful after the initial purchase. They were sent well package... See more


Company details

  1. Pet shop

Written by the company

At Aquatropics, we are passionate about bringing the beauty of tropical fish and aquatic life right to your home. Based in London, we specialise in sourcing and supplying a wide variety of high-quality tropical fish, invertebrates, plants, and aquarium essentials. Whether you are a beginner or an experienced aquarist, our goal is to provide you with healthy, vibrant livestock and the support you need to build and maintain your dream aquarium. We carefully handpick our fish from trusted suppliers and ensure they are properly quarantined and cared for before shipping. Every order is packed with the utmost attention, using heat packs, insulated boxes, and “live fish” handling labels to ensure safe delivery across the UK. Customer satisfaction is at the heart of what we do. That’s why we offer professional support, clear advice, and after-care guidance to help our customers succeed. We believe that aquariums should bring joy, relaxation, and natural beauty into any space, and we are here to make that possible. Aquatropics is more than a store – it’s a community. With many repeat customers and 5-star reviews, we are proud to be one of the UK’s trusted online destinations for tropical fish and aquatics.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

426 reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 52% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(426)

301 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service - 3 different species arrived healthy! I ordered 3 different species of tropical fish and I am satisfied. Ordering several species of fish at once can be risky, but they all arrived in absolutely perfect condition. The delivery was fast, safe and well-maintained. Each fish is very active, healthy and settled into the aquarium immediately. I highly recommend them to anyone looking for fish and reliable delivery!

23 April 2026
Unprompted review
Rated 5 out of 5 stars

I contacted the shop to see if i could…

I contacted the shop to see if i could arrange a visit whilst on holiday in the UK. I ended up ordering blind from the website after discussions of the stock and the delivery process. I ordered the fish and had them delivered to where i was staying and then travelled back to Jersey the following day. Nearly all fish arrived safely one bag of tetra were dead on arrival, these were refunded instantly. I'm happy with the selection of fish I received with a couple of extra added in for free. Would definitely recommend this seller. 👌👍

16 May 2026
Unprompted review
Rated 5 out of 5 stars

African Peacocks

Order recieved with no issues and when they said it would be delivered, all fish healthy and some great colours. Will definitely order from again

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Great company. Fish arrived very well packed, healthy and all in good shape. So far they’re all doing really well, panda corys are energetic little things. Delivery was much smoother and much quicker than discount aquatics, who delayed my snail by a couple days and he didn’t arrive in good health. I recommend buying from here if you want good quality, well looked after livestock.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

First time ordering online orderd 5…

First time ordering online orderd 5 rusty mbuna. fish well packed and all healthy no problems also email from delivery saying delivery before 13.00hr arrived 12.00 so could not fault process.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

My third order of fish

This is my third order I could not fault I had absolutely no difference in the way they were sant very well packed sent Tuesday and I got them on Wednesday.
I will be getting more from this seller once I give the fish a few weeks to settle in.
I recommend this seller 100%

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Good company

Easy to deal with, good communication from seller and all fish arrived well packaged and in good healthy condition. Thank you!

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful fish alive well packaged

Fully informed through email after ordering. Dispatch the following Tuesday before estimated delivery time. The Betta fish was well packed in multiple layers and she was alive happy to see light and beautiful and alive. Great experience

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Lovely fish

Fish arrived as planned, packaging really well.

Fish are lovely now they have had time to settle.

Great way to purchase fish when the ability to visit a shop environment is limited.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

I always use this online store from now…

I always use this online store from now on. They have an amazing selection of fish with great prices MUCH BETTER then in store shopping prices. Great value for money.
You may have to wait couple weeks for the delivery but it's worth it for no hassle shopping and great choice of products.

7 May 2026
Unprompted review

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