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Arabella Designs Reviews 

188
•
TrustScore 5 out of 5

4.9

Sofa store
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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful and provides a truly personal, attentive service when guiding them through the custom design process. Many people are consistently impressed with the outstanding quality of the finished sofas and the wide selection of available fabrics. Some reviewers were not happy with feeling slightly apprehensive about ordering bespoke furniture online without being able to see the physical product beforehand. Fortunately, buyers noted that the helpful team quickly answered every question and successfully resolved all concerns along the way.

What people talk about most

Product

People report overwhelmingly positive experiences with the product quality and bespoke design. Consumers... See more

Staff

Clients share positive opinions on staff, highlighting exceptional, personalized service and deep industry... See more

Quality

Users describe positive interactions with quality, consistently highlighting the exceptional craftsmanship... See more

Service

Reviewers mention positive feedback about service, expressing deep satisfaction and delight with the overall... See more

Customer service

Consumers find customer service to be exceptionally positive, reporting a smooth and easy experience.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the moment we met Chris and visited his showroom we knew that the bespoke sofa we wanted for our snug was doable, this was after visiting all the large sofa companies who couldn’t tick all our b... See more

Rated 5 out of 5 stars

I was a bit nervous ordering a sofa made to order, but couldn’t justify Loaf prices, which was the only sofa I had found I truly loved. Amy & Chris offered a personal service, sent loads of fabric sam... See more

Rated 5 out of 5 stars

From start to finish the service is fantastic! All staff are amazing, informative and friendly. They all went above and beyond to make our dream sofa at a reasonable price! The upmost car... See more

Rated 5 out of 5 stars

Chris and Amy provided an excellent service helping me to come to the right decision on size and colour on my dream sofa. Although not eveything went quite to plan they ensured that they resolved... See more

Company details

  1. #21 of 93 best companies in Sofa store
  2. #2 of 2 best companies in Furniture Rental Service

Written by the company

Arabella Designs offers a range of bespoke sofas made to the highest standard. Choose your shape, colour and design to help build your dream home. All our ranges are tailor made to the customers specific requests. As a company we pride ourselves on quality and perfection.

Contact info

4.9

Excellent

TrustScore 5 out of 5

188 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(188)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service

Fantastic service top quality furniture will definitely use again and highly recommend this company brilliant service from start to finish

7 October 2023
Unprompted review
Rated 5 out of 5 stars

Superb value for money - beautiful sofa

Absolutely stunning sofa, I am over the moon with the design and quality. Delivery was a bit delayed on the day but I was kept fully informed. Highly recommended! Superb value for money. Thank you.

3 October 2023
Unprompted review

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