I've added 4* stars only cause I had to wait for a week to recieve the wig. Purchased the 13x4 chocolate wig. It came with a cute leopard melt band, eyelashes and a baby hair little brush. Th... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I must say, this is the first experience purchasing a wig. The hair exceeded my expectations, it’s soft, the quality is top tier, beginner friendly, it’s easy to install and melted well with my comple... See more
Company replied
By far the BEST place I have ever ordered from, not only is the hair gorgeous every time but the customer service goes above and beyond super quick to respond they are super helpful with everything! I... See more
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Best wigs I have ever invested in. I have purchased 2-3 wig/ units from Arabella and they over exceeded my expectations. The lace is easy to melt and look as if the hair is coming out of my scalp. I h... See more
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Company details
Written by the company
Arabella Hair is a brand specializing in human hair wigs and hair extensions, Arabella Hair Products Co., Ltd is one of the world human hair suppliers who integrates researching, designing, producing and trading hair beauty product. With over 30 years' experience in hair products, we have already enjoyed a good reputation and established a close relationship with retailers, wholesalers as well as business agents throughout the USA, the UK, Canada, South Africa and many other countries in the world.
Contact info
4.4
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Reply from Arabella hair
Hi Cassie
Thank you so much for your kind feedback! We’re delighted to hear that you love the hair and that the scalp looks natural. Your satisfaction means a lot to us, and we truly appreciate your support. We look forward to serving you again soon.
Arabella hair
So I ordered a frontal over a month ago…
So I ordered a frontal over a month ago and my package was stolen by a neighbor. With my luck I was able to get refunded and have it redelivered to another address that is more secure. The hair is soft and 100% human with no synthetic blend and while the unit was advertised was 24 inches, it was actually like 26 after I washed and restyled it. I will definitely order from this company again!
16 December 2025
Unprompted review
Reply from Arabella hair
Hi Kimberly Williams
Thank you so much for sharing your experience and for your patience throughout the process. We are truly sorry to hear about the initial delivery issue, but we are glad we were able to assist with the refund and redelivery to a more secure address.
We are delighted to know that you are happy with the quality of the hair, its softness, and the length after washing and restyling. Your satisfaction means a great deal to us, and your kind words motivate our team to continue providing high-quality products and reliable service.
We truly appreciate your support and look forward to serving you again on your next order.
Arabella hair
Reply from Arabella hair
Hi Jenny
Thank you so much! We’re delighted to hear that you love the wig and that it’s perfect for you. Your satisfaction truly means a lot to us. If you ever need any assistance or decide to purchase again, we’ll be more than happy to help.
Arabella hair
I loveeeeee the hair
I loveeeeee the hair! First time purchase & I’d surely buy moreee
Got it within 3bdays. They had to make sure i received it too! Thank you xx
17 December 2025
Unprompted review
Reply from Arabella hair
Hi Poula bak Jensen
Thank you so much for your kind words! We’re truly happy to hear that you love the hair and that your first purchase was such a great experience. We’re glad it arrived quickly and that everything went smoothly with the delivery. Your support means a lot to us, and we sincerely look forward to serving you again. Thank you for choosing us.
Arabella hair
Arabella Balayage Highlights Color Body…
Arabella Balayage Highlights Color Body Wave 6x5 Pre-Cut Lace Front Glueless
Was what I ordered but it looks nothing like the photos. How are there so many positive reviews??? I'm going to try and curl it but I feel scammed. The ONLY NICE THING is the lace front but that's it!
16 December 2025
Unprompted review
Reply from Arabella hair
Hi Lissa Guyton
Thank you for taking the time to share your feedback with us. We are truly sorry to hear that the wig you received did not meet your expectations and did not match how it appeared in the photos. We fully understand how disappointing this experience can be.
Regarding the appearance, please note that factors such as lighting, screen display settings, and individual styling can cause some variation between product photos and the actual item. That said, we take concerns about product representation and hair quality very seriously, and your feedback has been forwarded to our product team for review and improvement.
We are glad to hear that you were satisfied with the lace front, but we sincerely regret that the overall product fell short for you. If you are open to it, we would be more than willing to offer a solution such as a partial refund, store credit, or professional styling suggestions to help improve the look of the wig.
Your experience is important to us, and we truly appreciate you bringing this to our attention. Please let us know if there is anything we can do to make this situation right for you.
Kind regards,
Arabella hair
They literally give you a mini starter kit
Thank you for my beautiful gift to myself!!! …. For a first time purchase I was impressed with the gift bag that allowed you to be able to help yourself even if you aren’t sure of what to do … the draw string to help tighten the wig as well as the tape to secure the wig meaning no glue perfect for a first timer.. glueless, lace perfect thank you Arabella!!
17 December 2025
Unprompted review
Reply from Arabella hair
Hi Chenicce Mayers
Thank you so much for your wonderful feedback! We’re truly happy to hear that your first purchase experience was a great one and that the gift bag and beginner-friendly accessories made everything easier for you.
We’re especially glad you loved the glueless design, adjustable drawstring, and lace quality — our goal is always to make our wigs secure, comfortable, and easy to wear, even for first-time customers.
Thank you for choosing Arabella, and we hope this won’t be your last time treating yourself. We truly appreciate your support!
Warm regards,
Arabella Hair Team
Beautiful!
I love ordering from this brand, this is my 4th wig I have order from here. Annnd My hair came just in time for my birthday!
13 December 2025
Unprompted review
Reply from Arabella hair
Hi there
Thank you so much for your continued support! We’re truly honored to be part of your journey and so happy to hear this is your 4th wig with us. We’re especially glad it arrived just in time for your birthday — that makes it even more special. Wishing you a happy birthday and we look forward to serving you again soon.
Arabella hair
I’m satisfied with the swift delivery…
I’m satisfied with the swift delivery and luscious volume of the hair I chose! Will definitely recommend them to others and will be back for future purchases!!!🫶🏽
16 December 2025
Unprompted review
Reply from Arabella hair
Hi Chika Kingo-Okafor
Thank you so much for your kind words! We’re thrilled to hear you’re satisfied with the fast delivery and the full, luscious volume of your hair. Your recommendation truly means a lot to us, and we can’t wait to welcome you back for your future purchases.
Arabella hair
The hair is beautiful 😍
The hair is beautiful 😍, this is my second time buying. I got 2 beautiful wigs.
15 December 2025
Unprompted review
Reply from Arabella hair
Hi Constance Malu
Thank you so much for your continued support! We’re truly happy to hear that you love the hair and that this is your second purchase with us. It means a lot to us that you’re satisfied with both wigs. We look forward to serving you again in the future.
Arabella hair
The lace is phenomenal
The lace is phenomenal ! The hair color looks very natural and professional. The inches were accurate and the density met my expectations. Will be ordering again!
30 November 2025
Unprompted review
Reply from Arabella hair
Hi there
Thank you so much for your kind feedback! We’re thrilled to hear that the lace, color, length, and density met your expectations. We truly appreciate your support and look forward to serving you again soon!
Arabella hair
You know the product is good when even…
You know the product is good when even your Hairstylist is asking where you purchased the hair because the lace front is fire!!!! thank you for making sure my birthday is done in style.
10 December 2025
Unprompted review
Reply from Arabella hair
Hi there
Thank you so much for sharing this. We are thrilled to hear that even your hairstylist loved the lace front. It means a lot to know our hair helped you celebrate your birthday in style. Enjoy your look, and we’ll be happy to serve you again anytime.
Arabella hair
Love the hair
Love the hair, color is beautiful….definitely was unexpected
30 November 2025
Unprompted review
Reply from Arabella hair
Hi Shanice M
Thank you so much, love! We’re so happy you love the hair and the color — even if it was a little unexpected. If you need any help with styling or care tips, we’re always here for you! 💕
Arabella hair
These people are SCAMMERS
These people are SCAMMERS! They do not honor their return policy. I bought a wig for $262 and asked to return it because it was too small on my head - first they said they would send me the return address, then they started stalling and eventually said they could only refund me $70 on a WIG THAT HAS NOT BEEN WORN. THEY ARE SCAMMERS. DO NOT ORDER FROM THEM.
9 December 2025
Unprompted review
Reply from Arabella hair
Hi Michelle
We’re truly sorry for the inconvenience and frustration this situation has caused you. This is absolutely not the experience we want you to have.
We will carefully review the entire handling process of your case to understand what went wrong and make sure it doesn’t happen again. Please rest assured that if the wig has not been used or installed, our policy does allow a return.
To speed up the resolution, we’ve already located your order information and will prioritize your case. We’ll send you the correct return address as soon as possible.
Again, we sincerely apologize and truly appreciate you giving us the chance to make things right. Please rest assured that we will follow up until everything is fully resolved.
Arabella hair
Blonde is a girl's best friend
The wig color is so pretty and full. I had no issues with shipping, except I thought i had 2 shipping but it took longer than that. I still received it prior to Thanksgiving. The lace is nice and the length is accurate. The only issue I found was that it doesn't hold a curl for a long time. I have had minimal shedding and minimal tangling. I'm going to buy another one.
26 November 2025
Unprompted review
Reply from Arabella hair
Hi Cristen Dumas
Thank you so much for sharing your experience!
We’re really happy to hear you loved the color, fullness, lace, and accurate length, and that the wig arrived before Thanksgiving even with the shipping confusion.
Thank you also for mentioning the curl holding — your feedback really helps us improve. I’m glad to hear shedding and tangling have been minimal.
We truly appreciate your support, and we’re excited to have you back for your next purchase!
Arabella hair
I liked my wig wish it was a little…
I liked my wig wish it was a little more fuller but the time it time and all was decent
2 December 2025
Unprompted review
Reply from Arabella hair
Hi Tanika Evans
Thank you for your feedback!
I’m happy to hear you liked the wig. I understand you wish it were a bit fuller — your comment is really helpful for us, and we’ll definitely keep it in mind for future improvements.
Thanks again for choosing us!
Arabella hair
Love My Wig
Love My Wig , Came right on time
Arabella never lets me down
6 yr Proud Customer
24 November 2025
Unprompted review
Reply from Arabella hair
Hi Tomone’t Moore
Thank you so much for your loyalty and love! We’re so happy to hear your wig arrived right on time and that Arabella continues to meet your expectations.
Six years as a proud customer means the world to us — we truly appreciate you! ❤️
Arabella Hair
One of the best
I absolutely love love lovvvveee my hair. I have ordered multiple wigs from this company and every one is still in perfect condition, length and all. 10/10 HIGHLY RECOMMEND
26 November 2025
Unprompted review
Reply from Arabella hair
Hi Kiera Lashay
Thank you so much for the amazing review! We’re thrilled to hear you love love lovvvveee your hair and that all the wigs you’ve ordered are still in perfect condition — quality and consistency are exactly what we strive for.
Your 10/10 recommendation truly means a lot to us. We appreciate your trust and continued support!
Arabella Hair
Fast shipping and excellent quality
Fast shipping and excellent quality. Hair is so soft
3 December 2025
Unprompted review
Reply from Arabella hair
Hi there
Thank you so much for your feedback! We’re happy to hear the shipping was fast and that you love the soft, high-quality hair. We truly appreciate your support and look forward to serving you again!
Arabella Hair
Love the quality of the hair and how…
Love the quality of the hair and how fast it came! I did have to bleach the knots myself and I also dyed the hair jet black leaving only the money pieces blonde in the front. It was just a preference for me, I wasn’t ready to commit to all the highlights yet lol. The hair holds up well, curled nicely, hasn’t tangled on me, the lace melts well with just lace melt spray.
22 November 2025
Unprompted review
Reply from Arabella hair
Hi Charlee Plays
Thank you so much for sharing your experience! We’re really glad to hear you love the quality and fast delivery. Your custom touch with bleaching the knots and keeping just the money pieces blonde sounds gorgeous — totally understand not wanting to commit to full highlights yet, lol.
We’re happy the hair is holding up well for you, curls nicely, stays tangle-free, and that the lace melts seamlessly with just melt spray. Your feedback means a lot to us! 💛
Thank you again for choosing us — we can’t wait to serve you next time!
Arabella Hair
Reply from Arabella hair
Hi Elodie Kayigamba
Thank you for your feedback! We’re so glad to hear your order arrived on time and that the density is perfect for you — that means a lot to us!
We appreciate your support!
Arabella Hair
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