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Review summary

Created with AI, based on recent reviews

Evaluating 364 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the softness and natural appearance of the hair, often exceeding expectations. Many people appreciate the quick delivery service, with orders frequently arriving earlier than anticipated. The overall ordering process and user experience are also highly regarded, making it easy for consumers to find and purchase their desired items. However, some customers also noted issues with certain products, such as wigs shedding excessively after a few wears or not matching the advertised appearance. A few other people also felt that the wig caps were too large or that the frontal areas were too thin, impacting the overall look.

What people talk about most

Product

Consumers generally express satisfaction with the product, often praising the hair's softness, quality, and... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the hair as soft, silky, and of good... See more

Delivery service

Customers generally report positive experiences with delivery service, often praising fast shipping times and... See more

Order

Reviewers mention positive feedback about order. Many customers express satisfaction with their orders,... See more

User experience

People report positive experiences with user experience. Customers found the website easy to use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I must say, this is the first experience purchasing a wig. The hair exceeded my expectations, it’s soft, the quality is top tier, beginner friendly, it’s easy to install and melted well with my comple... See more

Company replied

Rated 5 out of 5 stars

By far the BEST place I have ever ordered from, not only is the hair gorgeous every time but the customer service goes above and beyond super quick to respond they are super helpful with everything! I... See more

Company replied

Rated 5 out of 5 stars

Best wigs I have ever invested in. I have purchased 2-3 wig/ units from Arabella and they over exceeded my expectations. The lace is easy to melt and look as if the hair is coming out of my scalp. I h... See more

Company replied

Rated 5 out of 5 stars

I love the ear taps they provided with my frontal wig = game changer! First place I was able to find a wig that is fully customized, and the draw string in the cap is amazing. It was able to fit snug... See more

Company replied


Company details

  1. Hair extensions supplier
  2. Beauty product supplier
  3. Beauty Products Wholesaler
  4. Hair product shop
  5. Wig shop

Written by the company

Arabella Hair is a brand specializing in human hair wigs and hair extensions, Arabella Hair Products Co., Ltd is one of the world human hair suppliers who integrates researching, designing, producing and trading hair beauty product. With over 30 years' experience in hair products, we have already enjoyed a good reputation and established a close relationship with retailers, wholesalers as well as business agents throughout the USA, the UK, Canada, South Africa and many other countries in the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I’m satisfied with the swift delivery…

I’m satisfied with the swift delivery and luscious volume of the hair I chose! Will definitely recommend them to others and will be back for future purchases!!!🫶🏽

16 December 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Chika Kingo-Okafor

Thank you so much for your kind words! We’re thrilled to hear you’re satisfied with the fast delivery and the full, luscious volume of your hair. Your recommendation truly means a lot to us, and we can’t wait to welcome you back for your future purchases.

Arabella hair

Rated 5 out of 5 stars

The hair is beautiful 😍

The hair is beautiful 😍, this is my second time buying. I got 2 beautiful wigs.

15 December 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Constance Malu
Thank you so much for your continued support! We’re truly happy to hear that you love the hair and that this is your second purchase with us. It means a lot to us that you’re satisfied with both wigs. We look forward to serving you again in the future.
Arabella hair

Rated 5 out of 5 stars

The lace is phenomenal

The lace is phenomenal ! The hair color looks very natural and professional. The inches were accurate and the density met my expectations. Will be ordering again!

30 November 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi there
Thank you so much for your kind feedback! We’re thrilled to hear that the lace, color, length, and density met your expectations. We truly appreciate your support and look forward to serving you again soon!
Arabella hair

Rated 5 out of 5 stars

You know the product is good when even…

You know the product is good when even your Hairstylist is asking where you purchased the hair because the lace front is fire!!!! thank you for making sure my birthday is done in style.

10 December 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi there
Thank you so much for sharing this. We are thrilled to hear that even your hairstylist loved the lace front. It means a lot to know our hair helped you celebrate your birthday in style. Enjoy your look, and we’ll be happy to serve you again anytime.
Arabella hair

Rated 5 out of 5 stars

Love the hair

Love the hair, color is beautiful….definitely was unexpected

30 November 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Shanice M

Thank you so much, love! We’re so happy you love the hair and the color — even if it was a little unexpected. If you need any help with styling or care tips, we’re always here for you! 💕

Arabella hair

Rated 1 out of 5 stars

These people are SCAMMERS

These people are SCAMMERS! They do not honor their return policy. I bought a wig for $262 and asked to return it because it was too small on my head - first they said they would send me the return address, then they started stalling and eventually said they could only refund me $70 on a WIG THAT HAS NOT BEEN WORN. THEY ARE SCAMMERS. DO NOT ORDER FROM THEM.

9 December 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Michelle

We’re truly sorry for the inconvenience and frustration this situation has caused you. This is absolutely not the experience we want you to have.

We will carefully review the entire handling process of your case to understand what went wrong and make sure it doesn’t happen again. Please rest assured that if the wig has not been used or installed, our policy does allow a return.

To speed up the resolution, we’ve already located your order information and will prioritize your case. We’ll send you the correct return address as soon as possible.

Again, we sincerely apologize and truly appreciate you giving us the chance to make things right. Please rest assured that we will follow up until everything is fully resolved.

Arabella hair

Rated 5 out of 5 stars

Blonde is a girl's best friend

The wig color is so pretty and full. I had no issues with shipping, except I thought i had 2 shipping but it took longer than that. I still received it prior to Thanksgiving. The lace is nice and the length is accurate. The only issue I found was that it doesn't hold a curl for a long time. I have had minimal shedding and minimal tangling. I'm going to buy another one.

26 November 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Cristen Dumas

Thank you so much for sharing your experience!
We’re really happy to hear you loved the color, fullness, lace, and accurate length, and that the wig arrived before Thanksgiving even with the shipping confusion.

Thank you also for mentioning the curl holding — your feedback really helps us improve. I’m glad to hear shedding and tangling have been minimal.
We truly appreciate your support, and we’re excited to have you back for your next purchase!

Arabella hair

Rated 4 out of 5 stars

I liked my wig wish it was a little…

I liked my wig wish it was a little more fuller but the time it time and all was decent

2 December 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Tanika Evans
Thank you for your feedback!
I’m happy to hear you liked the wig. I understand you wish it were a bit fuller — your comment is really helpful for us, and we’ll definitely keep it in mind for future improvements.
Thanks again for choosing us!
Arabella hair

Rated 5 out of 5 stars

Love My Wig

Love My Wig , Came right on time
Arabella never lets me down
6 yr Proud Customer

24 November 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Tomone’t Moore

Thank you so much for your loyalty and love! We’re so happy to hear your wig arrived right on time and that Arabella continues to meet your expectations.

Six years as a proud customer means the world to us — we truly appreciate you! ❤️
Arabella Hair

Rated 5 out of 5 stars

One of the best

I absolutely love love lovvvveee my hair. I have ordered multiple wigs from this company and every one is still in perfect condition, length and all. 10/10 HIGHLY RECOMMEND

26 November 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Kiera Lashay

Thank you so much for the amazing review! We’re thrilled to hear you love love lovvvveee your hair and that all the wigs you’ve ordered are still in perfect condition — quality and consistency are exactly what we strive for.

Your 10/10 recommendation truly means a lot to us. We appreciate your trust and continued support!
Arabella Hair

Rated 5 out of 5 stars

Fast shipping and excellent quality

Fast shipping and excellent quality. Hair is so soft

3 December 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi there
Thank you so much for your feedback! We’re happy to hear the shipping was fast and that you love the soft, high-quality hair. We truly appreciate your support and look forward to serving you again!
Arabella Hair

Rated 5 out of 5 stars

Love the quality of the hair and how…

Love the quality of the hair and how fast it came! I did have to bleach the knots myself and I also dyed the hair jet black leaving only the money pieces blonde in the front. It was just a preference for me, I wasn’t ready to commit to all the highlights yet lol. The hair holds up well, curled nicely, hasn’t tangled on me, the lace melts well with just lace melt spray.

22 November 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Charlee Plays
Thank you so much for sharing your experience! We’re really glad to hear you love the quality and fast delivery. Your custom touch with bleaching the knots and keeping just the money pieces blonde sounds gorgeous — totally understand not wanting to commit to full highlights yet, lol.

We’re happy the hair is holding up well for you, curls nicely, stays tangle-free, and that the lace melts seamlessly with just melt spray. Your feedback means a lot to us! 💛

Thank you again for choosing us — we can’t wait to serve you next time!
Arabella Hair

Rated 5 out of 5 stars

Came on time

Came on time! And the hair density is PERFECT!

25 November 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Elodie Kayigamba

Thank you for your feedback! We’re so glad to hear your order arrived on time and that the density is perfect for you — that means a lot to us!

We appreciate your support!
Arabella Hair

Rated 5 out of 5 stars

I’m really impressed with this wig

I’m really impressed with this wig! The hair is soft, doesn’t tangle easily, and has a very natural look and movement. The color is exactly as pictured, and the fit is comfortable and secure. I’ve gotten so many compliments already. Highly recommend!

24 November 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Tamara

Thank you so much for the wonderful review! We’re thrilled to hear you’re impressed with the wig — from the soft, tangle-free hair to the natural look and movement. So happy the color matched perfectly and that the fit feels comfortable and secure.

And those compliments? You deserve every one of them! 💛
Thank you for recommending us!
Arabella Hair

Rated 5 out of 5 stars

Love the hair

Love the hair

1 December 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi there
Thank you so much! 💕
We’re so happy you love the hair!
Can’t wait to serve you again soon! ✨
Arabella hair

Rated 5 out of 5 stars

This is my first ever wig

This is my first ever wig, and it exceeded my expectations. It arrived so quick, the quality was amazing and the hair was so thick and dense snd exactly like the pictures.

25 November 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Mena Abdou

Thank you so much for sharing your experience! 💕
We’re honored that your very first wig was from us, and even happier to hear it exceeded your expectations!
Fast delivery, amazing quality, and a full, thick look — that’s exactly what we aim for.
We can’t wait to see you rock more styles with us in the future! ✨💁‍♀️

If you ever need help picking your next look, we’re always here for you! 💖

Arabella hair

Rated 5 out of 5 stars

The hair is soo soft and the I didn’t…

The hair is soo soft and the I didn’t have to do anything with the knots. I definitely will be buying my wigs exclusively from Arabella.

18 November 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Daleah Payton

Thank you so much for your amazing feedback! 🥰
We’re thrilled to hear that you love the softness and that the knots came perfectly ready-to-wear.
It means a lot to us that you’ll be shopping exclusively with Arabella — we can’t wait to serve you again soon! 💖✨

Arabella hair

Rated 1 out of 5 stars

I’m not pleased with the hair.it’s…hair.it’s shedspicture.again.

I’m not pleased with the hair.it’s sheds and doesn’t look as in the picture.I will not order again.

25 November 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi there

Thank you for your feedback and I’m truly sorry to hear that the hair didn’t meet your expectations. Shedding may happen a little with human hair, but it shouldn’t be excessive. We’d love to help you fix this — could you please send us a few pictures or a short video showing the issue? Our team will check it right away and provide a solution. We always want you to feel satisfied and confident with your purchase. Please allow us a chance to make this right for you. 💕

Arabella hair

Rated 4 out of 5 stars

I loved the advertisement but the color…

I loved the advertisement but the color was not what it was supposed to be...I would've been more happy if it were

25 November 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Sasha Williams

Thank you for sharing your feedback with us. I’m really sorry that the color didn’t match what you expected. We want you to be happy with your order — could you please send us a picture of the wig you received? We will check the color difference and help you with a suitable solution.

Arabella ahir

Your satisfaction means a lot to us, and we’d love the chance to fix this for you. 💕

Rated 5 out of 5 stars

Amazing quality

Very fast shipping with the hair, the quality is amazing and it’s just as pictured.

20 November 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Khadijah Henry

Thank you so much for your feedback! We’re thrilled to hear the hair arrived quickly and that you love the quality. We truly appreciate your support and can’t wait to serve you again! 💕✨

Arabella hair

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