Arachas Reviews 

783
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 439 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making interactions pleasant and efficient. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, often securing competitive rates. Reviewers are particularly impressed with the quick response times and the clear, concise communication from the team. However, some customers also noted issues with customer service, experiencing long wait times, unreturned calls, and a lack of follow-up on urgent requests. A few other people also felt that the service was misleading, with inconsistent information provided regarding replacement cars and policy entitlements. There were also instances of poor communication and inaccurate documentation, leading to frustration and a perception of a disappointing standard of service.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and effortless.... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting prompt and professional... See more

Price

Customers consistently note positive experiences with price, often highlighting that they received the best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rang about renewal and had a query about the quote I'd received. Hazel (Tynan) had a look at it for me, and ensured I got the best rate possible. She was extremely helpful, polite and easy to deal w... See more

Rated 5 out of 5 stars

Another really positive experience with Sinead Swayne. Have dealt with Sinead many times over the years and also have family members who deal with Sinead and we have always found her so helpful and fr... See more

Company replied

Rated 5 out of 5 stars

Made enquiry today about a particular type of insurance. Within fifteen minutes of sending in my email I had a phone call back. Since then, I have been dealing with Sean Barry, who has been very help... See more

Company replied

Rated 5 out of 5 stars

Sinead Swayne is a pleasure to deal with . Always sends my renewal well in advance and always finds me a better quote or discount when applied . Very professional and also with a friendly and personal... See more


Company details

  1. Insurance agency
  2. Car and Motor Insurance Agency
  3. Caravan and Motorhome Insurance Company
  4. Commercial Insurance Company
  5. Home Insurance Agency
  6. Insurance broker

Written by the company

As Ireland’s largest nationwide insurance broker, Arachas has got you covered. We're here to help you on your insurance journey by delivering innovative products and exceptional service. Our aim is to make your insurance life as easy as possible - no fuss, just great cover. With over 50 years’ experience, we've built trusted relationships with our clients and insurance partners. We invest in and support our people so that they can deliver the best possible outcome for our clients. We have excellent cover available to suit a multitude of risks and more importantly, we use reliable, high quality insurance providers to give you peace of mind so you can go about your day without stressing over your insurance. We Offer: * Car Insurance * Home Insurance * Travel Insurance * Young Driver Insurance * Van Insurance * Mobile Home Insurance * Taxi Insurance * Education Insurance & many more..

We'll Protect What You Love & Make Insurance Easier.

Written by the company

90% of Customers Stay With Us Year On Year
As Ireland’s largest nationwide insurance broker, we’ve got you covered. We offer you more choice from trusted insurers. Choose the policy and price that's right for you.

Contact info

4.8

Excellent

TrustScore 5 out of 5

783 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(783)

417 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I rang about renewal and had a query…

I rang about renewal and had a query about the quote I'd received. Hazel (Tynan) had a look at it for me, and ensured I got the best rate possible. She was extremely helpful, polite and easy to deal with. I came away very happy with the interaction we had, excellent customer service.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Motor Insurance Renewal Issue

Hazel Tynan, who dealt with my query was most helpful and greeted me in a very friendly manner. She immediately put me at ease in relation to an issue I had, with my motor insurance renewal. She dealt with me efficiently, courteously and in a very professional manner.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend. Been with this broker for over a decade and have multiple policies. The diligence and protectiveness of staff is of very high calibre, in particular Niall at the Tipperary office - whom has been very helpful following on from a recent enquiry I had.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Extremely helpful

Extremely helpful. I have an awkward set of policies, and Arachas are always very helpful, and they do all the background work to make your life as easy as possible. It's almost as simple as "Click here." A special callout to Louisa with my recent policy.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Helful staff member

I found your staff member, Tara O Riordan very helpful, she answered my questions clearly and discussed options with me.
Her manner and demeanor were very pleasant.
She took time to check things for me and I did not feel rushed.
Thank you.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Phoned today to transfer my insurance…

Phoned today to transfer my insurance to a new car and had a very positive experience. Hazel Tynan was a pleasure to deal with. Very kind and helpful. Completed the process very efficiently and sent the amended documents immediately. Hazel made the process very easy. Hazel was very professional and efficient and also very friendly. Great experience today.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Another positive

Another positive , helpful interaction with Arachas, This occasion I had the pleasure in dealing with Brian Kerrigan. Polite, knowledgeable and efficient in getting my business completed and back to the good weather ;-)

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Sinead Swayne is a pleasure to deal…

Sinead Swayne is a pleasure to deal with . Always sends my renewal well in advance and always finds me a better quote or discount when applied . Very professional and also with a friendly and personal manner . Thanks again sinead !

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Quick response time in dealing with my call. Louise was very pleasant to deal with and I got a cheaper price than anywhere else. Very happy.

24 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look