Arachas Reviews 

783
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 439 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making interactions pleasant and efficient. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, often securing competitive rates. Reviewers are particularly impressed with the quick response times and the clear, concise communication from the team. However, some customers also noted issues with customer service, experiencing long wait times, unreturned calls, and a lack of follow-up on urgent requests. A few other people also felt that the service was misleading, with inconsistent information provided regarding replacement cars and policy entitlements. There were also instances of poor communication and inaccurate documentation, leading to frustration and a perception of a disappointing standard of service.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and effortless.... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting prompt and professional... See more

Price

Customers consistently note positive experiences with price, often highlighting that they received the best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rang about renewal and had a query about the quote I'd received. Hazel (Tynan) had a look at it for me, and ensured I got the best rate possible. She was extremely helpful, polite and easy to deal w... See more

Rated 5 out of 5 stars

Another really positive experience with Sinead Swayne. Have dealt with Sinead many times over the years and also have family members who deal with Sinead and we have always found her so helpful and fr... See more

Company replied

Rated 5 out of 5 stars

Made enquiry today about a particular type of insurance. Within fifteen minutes of sending in my email I had a phone call back. Since then, I have been dealing with Sean Barry, who has been very help... See more

Company replied

Rated 5 out of 5 stars

Sinead Swayne is a pleasure to deal with . Always sends my renewal well in advance and always finds me a better quote or discount when applied . Very professional and also with a friendly and personal... See more


Company details

  1. Insurance agency
  2. Car and Motor Insurance Agency
  3. Caravan and Motorhome Insurance Company
  4. Commercial Insurance Company
  5. Home Insurance Agency
  6. Insurance broker

Written by the company

As Ireland’s largest nationwide insurance broker, Arachas has got you covered. We're here to help you on your insurance journey by delivering innovative products and exceptional service. Our aim is to make your insurance life as easy as possible - no fuss, just great cover. With over 50 years’ experience, we've built trusted relationships with our clients and insurance partners. We invest in and support our people so that they can deliver the best possible outcome for our clients. We have excellent cover available to suit a multitude of risks and more importantly, we use reliable, high quality insurance providers to give you peace of mind so you can go about your day without stressing over your insurance. We Offer: * Car Insurance * Home Insurance * Travel Insurance * Young Driver Insurance * Van Insurance * Mobile Home Insurance * Taxi Insurance * Education Insurance & many more..

We'll Protect What You Love & Make Insurance Easier.

Written by the company

90% of Customers Stay With Us Year On Year
As Ireland’s largest nationwide insurance broker, we’ve got you covered. We offer you more choice from trusted insurers. Choose the policy and price that's right for you.

Contact info

4.8

Excellent

TrustScore 5 out of 5

783 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(783)

417 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sandrine is brilliant in every way

Sandrine is brilliant in every way. She is always pleasant, cheerful & professional, while also being genuinely helpful & personable. Nothing is ever too much trouble. She consistently provides outstanding service with a positive attitude. A real credit to the company.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Reliable and Responsive Insurance Broker

I have been working with Robert Gibbons from Arachas for the past two years, and he has consistently been responsive, providing the necessary information promptly and following up diligently on our deadlines and requirements.

It has been a pleasure working with both Robert and Arachas, and I have always found their service to be professional, reliable, and efficient.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Insurance

I would like to extend my sincere thanks to Claire at Arachas Insurance for her outstanding assistance in arranging my insurance. From our very first interaction, Claire demonstrated a high level of professionalism and expertise. She took the time to understand my specific needs and explained all of my options clearly, ensuring I felt completely confident in my choice. Her efficiency and dedication to customer service are a credit to Arachas. It is rare to find an agent who makes you feel like a priority, but Claire certainly did. Thank you, Claire!

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Arachas santry

I've been dealing with Brian Pullin for the last 7 years and he is the most sincere and genuine person to deal with. He is highly professional and goes above and beyond to help me.

Edel on reception is also a pleasure to deal with and extremely pleasant and professional

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Sinead Swayne

I had the pleasure of talking to Sinead Swayne on the telephone. Sinead has been taking care of my insurance needs for many years. And, as always, she was very efficient and thorough. I'm very happy with her.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

My experience renewing my home insurance with Arachas

Tara went over and beyond to answer all my questions and to steer me in the right direction in obtaining the best cover and satisfactory price for my home insurance .I was indeed extremely impressed by her manner in dealing with me and her knowledge of home insurance. She is indeed a star in the service she gives.Well done Tara and Thank you so much

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Amanda McEnroe in the Cavan office …

Amanda McEnroe in the Cavan office recently renewed our farm policy, she was very thorough and made all the changes we needed doing. Its great to see the personal touch is still there that we experienced with Amanda and all the team who were previously John Brady staff before the take over. Thanks again , Attacta and John

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company

What a company, no holding on the phone, and spoke to Tara Burns who was absolutely fantastic, couldn't have helped me better if she tried.. Thank you Tara, I will be passing your info to Family and Friends.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and efficient Car Insurance Renewal.

My wife had left her car insurance renewal until the last minute and didn't shop around. With less than 24 hours to go I rang Arachas to renew her insurance. Within 5 minutes of chatting to Brian Kerrigan, he had saved us €200 on our premium when he didn't have to! He could have just taken the renewal price seeing as I had less than 2 hours until the close of business to ring other companies. It was a very efficient and friendly service with a short wait time on the phone. Very happy customer.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Motor insurance

I recently took out motor insurance with Arachas. The customer agent (Mark) and all the team members were very helpful & efficient. Quick & easy process from the first point of contact by phone.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

The amazing service I always receive!!

The amazing service I receive, I find insurance very daunting and I always panic when it comes near my renewal. I always get in contact with Mary Keating, as she explains everything very clearly & her knowledge and kindness is unmatched. I used to dread contacting insurance companies but not any more. It is for this reason, why I always recommend Arachas to friends and family!

5 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look