Arachas Reviews 

783
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 439 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making interactions pleasant and efficient. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, often securing competitive rates. Reviewers are particularly impressed with the quick response times and the clear, concise communication from the team. However, some customers also noted issues with customer service, experiencing long wait times, unreturned calls, and a lack of follow-up on urgent requests. A few other people also felt that the service was misleading, with inconsistent information provided regarding replacement cars and policy entitlements. There were also instances of poor communication and inaccurate documentation, leading to frustration and a perception of a disappointing standard of service.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and effortless.... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting prompt and professional... See more

Price

Customers consistently note positive experiences with price, often highlighting that they received the best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rang about renewal and had a query about the quote I'd received. Hazel (Tynan) had a look at it for me, and ensured I got the best rate possible. She was extremely helpful, polite and easy to deal w... See more

Rated 5 out of 5 stars

Another really positive experience with Sinead Swayne. Have dealt with Sinead many times over the years and also have family members who deal with Sinead and we have always found her so helpful and fr... See more

Company replied

Rated 5 out of 5 stars

Made enquiry today about a particular type of insurance. Within fifteen minutes of sending in my email I had a phone call back. Since then, I have been dealing with Sean Barry, who has been very help... See more

Company replied

Rated 5 out of 5 stars

Sinead Swayne is a pleasure to deal with . Always sends my renewal well in advance and always finds me a better quote or discount when applied . Very professional and also with a friendly and personal... See more


Company details

  1. Insurance agency
  2. Car and Motor Insurance Agency
  3. Caravan and Motorhome Insurance Company
  4. Commercial Insurance Company
  5. Home Insurance Agency
  6. Insurance broker

Written by the company

As Ireland’s largest nationwide insurance broker, Arachas has got you covered. We're here to help you on your insurance journey by delivering innovative products and exceptional service. Our aim is to make your insurance life as easy as possible - no fuss, just great cover. With over 50 years’ experience, we've built trusted relationships with our clients and insurance partners. We invest in and support our people so that they can deliver the best possible outcome for our clients. We have excellent cover available to suit a multitude of risks and more importantly, we use reliable, high quality insurance providers to give you peace of mind so you can go about your day without stressing over your insurance. We Offer: * Car Insurance * Home Insurance * Travel Insurance * Young Driver Insurance * Van Insurance * Mobile Home Insurance * Taxi Insurance * Education Insurance & many more..

We'll Protect What You Love & Make Insurance Easier.

Written by the company

90% of Customers Stay With Us Year On Year
As Ireland’s largest nationwide insurance broker, we’ve got you covered. We offer you more choice from trusted insurers. Choose the policy and price that's right for you.

Contact info

4.8

Excellent

TrustScore 5 out of 5

783 reviews

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1-star

No recent history of asking for reviews

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4.8

All reviews

(783)

417 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great staff very willing to help a…

Great staff very willing to help a quick and easy interaction to renew my insurance

15 April 2026
Unprompted review
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Reply from Arachas

Hi Lynda, thank you for your review. We're delighted you had a positive experience with Arachas.

Rated 5 out of 5 stars

Hazel is a rock star in her field.

I got the call back promptly from Hazel, who was friendly and understanding of anything I was asking. A seasoned professional who was able to relate to what I was talking about straight away. I felt appreciated and respected. Thank you

23 April 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Ger, thank you for your review. We're delighted you had a positive experience with Hazel.

Rated 5 out of 5 stars

Person I dealt with was very helpful…

Person I dealt with was very helpful and actually rang back when he said he would.

20 April 2026
Unprompted review
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Reply from Arachas

Hi Brendan, thank you for your review. We're delighted you had a positive experience with one of our staff at Arachas.

Rated 5 out of 5 stars

Tara

Tara, the agent I dealt with was super. She said she’d call back / and she did, with all the info i needed and a solution to my problem!

22 April 2026
Unprompted review
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Reply from Arachas

Hi Sheila, thank you for your review. We're delighted you had a positive experience with Tara.

Rated 5 out of 5 stars

Hazel Tynan took the call

Hazel Tynan took the call. We went through the policy and managed to get the deal done. Faultless renewal plus I got a great price. Thank you Hazel :)

23 April 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Dave, thank you for your review. We're delighted you had a positive experience with Hazel.

Rated 5 out of 5 stars

Every staff member is always friendly & professional

Every staff member is always friendly, courteous, and very knowledgeable! Always an ease to deal with. Every query is dealt with quickly and professionally. We have been with them several years with multiple policies so highly recommended!

23 April 2026
Unprompted review
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Reply from Arachas

Hi Nicola, thank you for your review. We're delighted you had a positive experience with Arachas.

Rated 5 out of 5 stars

We have dealt with Sinead Swayne for a…

We have dealt with Sinead Swayne for a number of years. Always find her most helpful to us when renewals are up. She also follows ip with a phone call as well to see if there is anything eles she can do for us.

22 April 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Angela, thank you for your review. We're delighted you had a positive experience with Sinead.

Rated 5 out of 5 stars

A really positive experience with Sinead Swayne

Another really positive experience with Sinead Swayne. Have dealt with Sinead many times over the years and also have family members who deal with Sinead and we have always found her so helpful and friendly. Nothing is ever a problem, she is very knowledgeable in her role and always promptly returns calls.

22 April 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Amy, thank you for your review. We're delighted you had a positive experience with Sinead.

Rated 5 out of 5 stars

My experience really relates not so…

My experience really relates not so much to the company, but the individual broker who has been with the same brokers albeit different names,so Sinead Swayne has been my broker for at least 10 years if not more , she can summarise a policy so you have a good idea of what you're getting and very importantly what your not getting , and she has in our experience always managed to get us good cover at a reasonable price, she has a handle on what we do and what we need so come the dreaded renewal time she's done the leg work, on top of all this she's just a pleasure to deal with

22 April 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Phill, thank you for your review. We're delighted you had a positive experience with Sinead.

Rated 5 out of 5 stars

I would strongly recommend Arachas for…

I would strongly recommend Arachas for home insurance. Their customer service is excellent, the staff are very knowledgeable and thorough, and every interaction has been pleasant and professional. They make the whole process easy and reassuring.

14 April 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi, thank you for your review. We're delighted you had a positive experience with Arachas.

Rated 5 out of 5 stars

Best company for cars insurance

Best company for cars insurance. Never find better deal, only Arachas always give me best price. Nice, friendly staff members.

21 April 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Tomas, thank you for your review. We're delighted you had a positive experience with Arachas.

Rated 5 out of 5 stars

Sinead has a great phone manner

Sinead has a great phone manner, answered all queries and renewed my policy very quickly making the process painless.

21 April 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi James, thank you for your review. We're delighted you had a positive experience with Sinead.

Rated 5 out of 5 stars

Insurance Star..........

I needed to renew two polices (Private Car & Commercial Van) today as they were both due for renewal in the coming days. I had the pleasure of dealing with an extremely helpful lady, Hazel. Hazel definitely went over and above for me in order to secure me the best quotes for the above two policies. Thanks a big bunch, Hazel Tynan, you're a star!!!

21 April 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi, thank you for your review. We're delighted you had a positive experience with Hazel.

Rated 5 out of 5 stars

Delighted to have been dealing with…

Delighted to have been dealing with Sinead Swayne. She delivers great service in a professional and friendly manner.

15 April 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Patrick, thank you for your review. We're delighted you had a positive experience with Sinead.

Rated 5 out of 5 stars

Personable

Personable, friendly and efficient

15 April 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Lisa, thank you for your review. We're delighted you had a positive experience with Arachas.

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