ARAG Law Reviews 

544
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 243 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being incredibly helpful, highly professional, and guiding them smoothly through very stressful and difficult situations. People consistently note that the overall legal service is efficient, expert advice is exceptionally clear, and ongoing communication remains deeply supportive, consistently leading to successful outcomes. However, some customers also noted frustrating issues with slow response times, poor organization, and significant delays in progressing their legal claims properly. Consumers additionally felt let down by a lack of proper communication, long phone queues, and repeatedly missed callbacks when trying to reach their assigned advisors.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is knowledgeable, understanding, and helpful.... See more

Service

Reviewers mention positive feedback about service, highlighting efficient case handling, helpful... See more

Customer service

Customers had positive experiences with customer_service, noting that team members were exceptionally... See more

Claim

People report ambiguous experiences with claim handling processes. While some reviewers praised specific... See more

Response time

Users describe ambiguous interactions with response_time, with experiences differing widely among reviewers.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Kathryn W. was appointed to help us on a personal liability claim which has now settled. It has been about a year and I am fully satisfied with the outcome. Kathryn was responsive and professional at... See more

Rated 4 out of 5 stars

I score it 4.5. Great work by Dani who has consistently updated me with progress. As we are all humans, client needs to check work given to them, as mistakes such as spelling of names and calculati... See more

Rated 4 out of 5 stars

Very calm and helpful first call from this company. Followed quickly by email Claim Form which was easy to complete except for the section requiring detailed information on the Contract and correspond... See more

Rated 5 out of 5 stars

Arag Law picked up the slack following a very messy car accident, and I am very grateful for all their help. Estelle Lane did everything she could to ensure I was duly recompensed. While the other en... See more


Company details

Written by the company

Your access to justice. ARAG Law protects individuals and businesses from the impact of legal disputes through affordable and high-quality access to justice.


Contact info

  • Unit 4a Greenway Court, Bedwas, Caerphilly, , CF83 8DW, United Kingdom

  • araglaw.co.uk

4.2

Great

TrustScore 4 out of 5

544 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(544)

232 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I could not be more happy with the…

I could not be more happy with the professionalism, approachability, and diligence of the team at ARAG, with specific praise to my 'handler' Chantal El Haber, who was exceptionally helpful throughout the process, and provided sensible and practical guidance which was genuinely reassuring. I can highly recommend ARAG Law. Mr Crabtree

2 July 2026
Unprompted review
Rated 5 out of 5 stars

I have been provided with utmost…

I have been provided with utmost exceptional service from the ARAG Team. I would like to take this opportunity to thank Carmel Sibana and Leanne Giblin. They have kept me informed and reassured from the beginning to the end resulting in an excellent outcome due to their expertise. Every time I felt worried they quickly put my worries to ease. With their help I regained possession of my property at the first attempt. I honestly can not thank these two wonderful people enough. They have truly gone above and beyond. ARAG Law should truly be proud to have Carmel and Leanne on their team. Thank you again!!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

It was a challenge getting through the…

It was a challenge getting through the initial contact process but I was eventually contacted by Charley Ball. She was very responsive and the assistance and advice she provided was invaluable, which is exactly the comfort you need during difficult and stressful times. Thank you.

1 July 2026
Unprompted review
Rated 1 out of 5 stars

The least professional law firm I have ever dealt with

Applied minimum possible experience to the case, casual and slow about responding, left trainee to deal with the client, cited non-applicable aw in litigation correspondence. Absolutely the least professional law firm I have ever dealt with, bar none.

26 June 2026
Unprompted review
ARAG Law logo

Reply from ARAG Law

Thank you for taking the time to leave a review. I am sorry to hear you are unhappy with the service you received from ARAG Law.

I can see that your claim is ongoing so I will arrange for your case handler or their supervisor to contact you by the end of the next business day.

Kind Regards
ARAG Law

Rated 5 out of 5 stars

Arag Law

Arag Law were prompt in dealing with our situation with a tenant and Leanne Giblin was prompt and explained matters in a way we could follow and understand. Leanne was a pleasure to deal with who made our difficult situation easier to bear.
Many thanks
Ian Bruce

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service from Khuram Iqbal

I had an excellent experience working with Khuram Iqbal. Communication was outstanding throughout, both by email and over the phone, and he always took the time to explain my options clearly based on the specifics of my case.

Khuram listened carefully to the suggestions and approaches I wanted to pursue, gave balanced and practical advice, and ultimately helped me achieve the outcome I was hoping for. I always felt informed and supported throughout the process.

I wouldn’t hesitate to recommend Khuram to anyone looking for professional, knowledgeable and approachable legal support. Thank you again for all your help.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Professional and genuine help

Archibald was amazing. I was left in an absolutely awful situation, was forced to go into legal battle not being aware of the process. Archibald guided me every step of the way to get to resolution with a very difficult person. We eventually got the outcome required. He was a pleasure to deal with and would recommend

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent result and professional representation

George Dilks and Jasmine Clark from Arag Law were appointed to defend my company in a property disrepair, security deposit dispute and possession claim. Both had to deal with incredibly difficult litigants over an eighteen month period. George & Jasmine were professional throughout and were a pleasure to work with. Jasmine went on to take the lead in the claims and I was very happy with the service provided. The claims have now come to a successful conclusion. Thank you to you both!

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Great help at not a great time

After an initially slow start , where my solicitor was changed , which was quite unsettling, Alice took on the case and was brilliant, she was honest and guided me through everything and made every far less stressful

15 May 2026
Unprompted review
Rated 4 out of 5 stars

Efficient and proactive once an associate was assigned to our case

Initial communications were not very joined up, we were assigned a paralegal who then immediately went on annual leave without us knowing and so missed appointments with us. Once we were finally assigned an associate to look after our case the service was much improved. Our assigned associate was very efficient and proactive and provided us with guidance and support throughout a very difficult process.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

We felt well advised and guided…

We felt well advised and guided throughout our process. Our advisor kept in contact, listened to our ideas and intentions and steered us through the legal waters so as to avoid the rocks and shallows.

By building a solid case through detailed analysis and review, we were able to reach a settlement in fairly quick time and without getting to court.

ARAG’s rep also guided us through direct mediation, something that helped us avoid making an error when dealing with a more experienced company.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent support and advice

I required help regarding a tenant who refused to leave my property despite not paying rent for some considerable time. I was put in touch with ARAG Law by my insurance company and have nothing but praise the way the handled my case and the support/advice given. My case was handled by Jasmine Clark who was exceptional in all matters.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Support from Yasser Ali at ARAG

I would like to sincerely thank Yasser Ali, my claims handler at ARAG, for his outstanding support and highly efficient service during a very stressful and urgent time for my family.

My legal case was time-sensitive and urgently required a new solicitor to take over. Throughout the process, Yasser worked professionally and efficiently to help us find suitable legal representation and move the matter forward without delay.

Every time we contacted him, he was patient, understanding, and willing to listen carefully to our concerns and requests. He always tried his best to help us and explain matters clearly.

It is rare to find someone who genuinely cares about helping clients solve problems, and Yasser has demonstrated exactly that through his professionalism, patience, and dedication.

Thank you for your excellent support. I sincerely hope ARAG continues to maintain this high standard of efficient and client-focused service.

— Mr Yu Mu

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Sarah has been excellent!

Sarah has been dealing with my case and has dealt with it excellently. She’s diligent, informative and communicates the nuances of a case perfectly. Thanks for all your help over the length of my case Sarah. All the best, Joe.

4 June 2026
Unprompted review
Rated 1 out of 5 stars

Worst legal firm I have ever had the…

Worst legal firm I have ever had the displeasure of dealing with. I was forced to used them through my legal expenses insurer, but after a year since I made my initial, very straightforward claim against a creditor no progress had been made at all. All of the staff dealing with the claims are not even qualified lawyers. Don't be fooled into thinking a qualified solicitor is going to be working on your case. I have now fired them and will make the claim myself.

Update following response from ARAG Law - their response fails to mention that my complaint was upheld by them, but even after that they still failed to correct the issues I raised which is why I then fired them.

3 June 2026
Unprompted review
ARAG Law logo

Reply from ARAG Law

Thank you for taking the time to leave a review. I am sorry to hear you are unhappy with the service you received from ARAG Law.

I understand that you have already raised a complaint with us and this has now concluded. If you remain unhappy and wish to take your complaint further you can contact the Legal Ombudsman, free of charge – but you must do so within six months of receiving a written response from us about your complaint.

Their address is The Legal Ombudsman, PO Box 6167, Slough, SL1 0EH. You can telephone them on 0300 555 0333. Their e-mail address is enquiries@legalombudsman.org.uk or you can log onto their website – www.legalombudsman.org.uk.

Kind Regards
ARAG Law

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