Aramex Reviews 1,754

If I could I would give this company a negative 10 stars. They have got to be one of the worst delivery companies in the world. They will never keep you up to date with deliveries or won't even tell you when it's out for delivery. It just shows up.I received a parcel the other day while I was at work and they left it on my bins out in the open for the whole neighbourhood to see.

0 STARS - HOPELESS. DON'T EVEN TRY TO DELIVERY.
JUST TAKE THEM ALL TO THE DEPOT FOR COLLECTION AS THE CANT B F'D IN TRYING.

Lied on the phone — I asked if they could print the label for me since I was overseas, and they said yes. Yet they didn’t. Plus they refused to pick up the boxes.

They also failed to perform the pickup, making me waste two full days with the packages left unattended outside the house, at risk of being stolen.

In the end, I had to switch to another company. Very disappointing experience.

Aramex are getting more popular on ebay because they are cheap. Unfortunately they have a very bad reputation for slow delivery, poor tracking info and terrible customer service. Ebay should give purchasers the option of not using Aramex, I personally would pay not to use them !

Dear Aramex,

I am very disappointed with the recent delivery of my package. The courier failed to deliver it to the correct address, which is unacceptable. If someone cannot deliver a package properly, they should not be working as a courier.

This mistake has caused me inconvenience and frustration. I expect Aramex to take this matter seriously and ensure that such errors do not happen again. Please advise on how you will rectify this situation.

2 deliveries in a matter of weeks, both arrived on time, left in requested location. Couldn’t be happy with the service provided by the courier for the Launceston area

Aramex is the worst courier service I have experienced in Australia. Deliveries are unbelievably slow. A parcel traveling from Sydney to Canberra, a distance of only about 300 km, regularly takes more than two weeks, and sometimes even a month. That is completely unreasonable for a domestic shipment. At this speed, a person walking the parcel over would probably arrive sooner.
What makes the experience even more frustrating is that Aramex often claims they cannot recognize my address, even though every other courier company has delivered to the same address without any issue. This suggests serious problems with their systems or staff training.
So please, Aramex, go bankrupt and close your business. Your disappearance will improve everybody's life so much.

7 days ago my parcel from U.S was on the Aramex depot , and it’s only 10km from my apartment. After 7 days my parcel still not moving at all. I think aramex should replace your customer service by AI.At least it reply immediately right?

Aramex failed to deliver two packages and customer support told me to go look for them.
On two occasions Aramex stated packages were delivered but the photos of delivery locations were nothing like my home. On each occasion I contacted Aramex and was told that the packages were correctly delivered. I stated that was impossible as the photos were not of my house. I was then told that the courier left the packages in my street and I should "go look for them". A mistake can be excused but deliberately mislaying packages is misconduct. If you use Aramex expect your packages to be lost. I'm getting advice on taking legal action.

This is the worst company I have ever dealt with my package took 6 days to get to it’s final destination not my house as I was told my area is not on their list although 10 minutes from the depot they didn’t advise the seller of this and there was no warning booking this through the site. Then they wouldn’t let me collect it from the depot although I received an email saying it was there and telling me I needed to wait another 24 hours for an email telling me to collect it. The offshore call centre is pathetic and hung up on me as I asked for her supervisor.. DO NOT BOOK THROUGH ARAMEX or FAST COURIER stick with Australia Post

13 Mar 26...so Aramex can respond on here, but not to my emails to them, and no contact at all about where my parcel is!! So many bad reviews, and yet service still remains disgusting. How about you contact me directly, via my email, and advise my parcel status??? Further update:Still no parcel, and no contact from Aramex - I emailed the company who sent the parcel, and they called me - to advise they had such a hard time trying to get someone at Aramex to discuss it with, and now it would see Aramex may have lost the parcel. They don't know where it is! Surprised - NOT....so another parcel has been sent, via Aust Post. Thank goodness - ARAMEX - please don't use them as your courier service - they never get any better.
Update: Just tried to call my local Aramex depot, but only a 1300 number, which takes me a person overseas. So, no-one at Aramex can actually tell me where my parcel is at this moment...they simply don't know!...I have asked the overseas person to contact the local depot, and ask them to call me today....it will be within 48 hours!!! Absolutely hopeless system. I dread when I see Aramex is the courier for my parcel. Their "tracking system" is a non event. It updates when they collect the parcel, and then no further updates until it is "out for delivery" and then it might get delivered within 24 hours, as the message states, or not. I don't understand, with all the terrible reviews this company has had, that they don't address the problems, and fix them. I have decided to not purchase from companies that use them as a courier...as it's not worth the stress.

Raining so dont bother to deliver, what a joke. Couldn't find a safe space??? Usually it's left on the front step, not safe at all. So guessing its because its raining n driver didnt want to get wet. Ridiculous

Everytime I see the seller ships by Aramex I rather not buy the item.

I have had 3 parcels delivered recently by Aramex. Instructions are to leave on front veranda under cover. One parcel was left in the rain propped against a garage door. One was left in the rain on the ground near the laundry door at the back of the house. One was left on the veranda as instructed. I have had courier deliveries at this address for a decade. No other company has left parcels all over the place. How will you stop this happening?
And the feedback form, on which i have wasted too much time, keeps generating an access denied message when i try to enter the tracking numbers, which the form shows as required.

In response to reply: As stated in my review, "the feedback form, ..., keeps generating an access denied message when i try to enter the tracking numbers, which the form shows as required" - I just tried again and get the following as soon as I enter any one of the tracking numbers:
Access Denied
You don't have permission to access...(which I cannot enter on Trustpilot in full because it doesn't allow links). "/contact-us/enquiry/" on this server.
Reference #18.290ed217.1773012898.ee5c1b0d
errors edgesuite net /18.290ed217.1773012898.ee5c1b0d

and the next instalment:
on 11 Mar 26 received the following email, with no way to reply - and no response to parcels being left out in the rain or the enquiries form not working:
Hello, Here is the proof of delivery attached for this one, gps indicates this one was delivered on 06.03.26 If this cannot be located or if this is not at the correct address, please let me know to investigate further. Kind regards, Aramex Brisbane.
Kind regards,
Aramex Australia

I dread everytime I see a parcel im waiting on is being delivered by Aramex. I dont think ive ever had a package delivered on time by them and thats if its even delivered at all!! I've had Xmas gifts not show up then get lost re sent by the sender and lost again this happened multiple times
I'm now waiting on a package for my 6 month old who's just had surgery and what do you n know we are already late its beyond ridiculous! Sort your shit out aramex

The absolute worst shipping company ever. I thought to myself I should try this company and of course I should have ettrusted my gut insticts. My package apparently arrived in NewYork 2/24/2026. As of today I have still not recieved the package. I was told there could be a bakclog. My shipment was supposed to arrive in 10 days from 2/21/2026. Apparently they cant figure out whats going on even though I have a fedex shipping label but fedex states they have not recieved the package from shipper who is Aramex. I need an answer as soon as possible

"Attempted delivery" while I was home all day and DIDN'T EVEN BOTHER TO RING THE DOORBELL. Parcel pick up location is "Melbourne". Won't even do the bare minimum of their job. I am contacting the sender for a refund since Aramex is useless.

Ordered from Jack the Barber a while ago and it has been sitting in their Sydney warehouse for five days. Obviously has had a side trip to the Opera House and Harbour Bridge. Won't be ordering online again.

How are these people still in business. Worst courier in Australia. Disgusting how they treat their customers. Massive delay in delivery due to their inability to do their jobs. And their customer service "live" chat is a joke. Make you wait 1-3 HOURS before they reply and then close the chat within 3 minutes without answering your query. If any company thinking about using them reading this, please for the sake of your customers, dont.

In an era where online shopping is more than ever a thing, it is sad to report that the courier services to support this is appalling. Advised that my package was coming on Fri 27th but never showed up. Using tracking number the message was "your package was unable to be delivered" although no other details as to WHY! The "new chum" with an unpronounceable name probably ran out of time. This also happened on a previous time when it was a Friday delivery and when I queried it I was told that they only work Mon to Fri so next delivery slot was the following Monday! However, after having to buy prescription cat-food from my local vet to feed my cats, the delivery was made along with a second parcel from another source. One box was half open and the other showed signs of having been crushed. I am told that these delivery vehicles are all franchisee owned. What a cushy number! Deliver when you feel like it but only on Monday to Friday. There exists a real opportunity for an entrepreneur to enter this business and kill this incompetent and unworthy so called delivery courier company. No a name change doesn't fix this. Delivering parcels is not hard yakka. Buck up guys and gals or you will drive customers away and you will be without a job.