Cyrus was easy to understand, spoke slowly and respectfully, did not try to "sell" me, listened to my requests and comments, and competently arranged my flights. He also provided helpful tips for tra... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Travis is my go-to travel booking agent. I have been using his services for about 3 years now and he is always responsive and reliable. My travel itineraries have gone off without a hitch and the pric... See more
Company replied
So, Aran Grant was not the cheapest option for me. That being said, I would not have received the level of service that is provided by Aran Grant and its employees. I was kept up to date on any change... See more
Company replied
STEPHANIE was extremely courteous and engaging. Very knowledgeable and professional. She was eager to assist us find the best flights that met our needs and within our budget! She was patient with us... See more
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Company details
About AranGrant
Written by the company
AranGrant is an Olympic-grade team of travel planners. We gathered a rare mix of seasoned experts whose combined expertise encompasses the full breadth and complexity of the air travel industry.
HOW IT WORKS
1. Share your trip plan
Contact via email or phone our travel planners. Outline the arrangements you would prefer.
2. Review your options
We promptly detail the best flights for you. Decide on further adjustments as needed.
3. Secure your ticket
Pick your flight. Review all details, approve payment, and receive your tickets pronto.
Contact info
1717 McKinney Avenue, 75202, Dallas, United States
- +1 (888) 863-3910
- customercare@arangrant.com
- arangrant.com
4.5
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Help by Trevor in booking flight tickets
This is our first time for us to use AranGrant. Trevor is very helpful in helping us booking flight tickets and responsive to our questions. We may use AranGrant for future trips based on this positive experience.
2 February 2026
Unprompted review
Reply from AranGrant
Dear Ruye,
Thank you for taking the time to share your positive experience with us.
We’re delighted to hear that your first time using Arangrant was smooth and that Trevor was able to assist you with booking your flight tickets and responding to your questions promptly.
Your kind words mean a lot to our team, and we’re thrilled to know that this experience has encouraged you to consider us for your future trips. Providing helpful, responsive, and reliable service is always our priority, and feedback like yours motivates us to keep raising the bar.
We look forward to assisting you again and making your upcoming journeys just as seamless and enjoyable.
Sincerely Yours,
ARANGRANT Team
We finished our multicity reservation
We finished our multicity reservation, okay got a little bit cheaper instead of ordering first and business class directly from the airline.
Meanwhile even before we received the flight confirmation emails we received emails with vouchers for upcoming hotel reservations.
This alone is a Ponzi scheme because you can't even enter a Voucher ID at AranGrant Hotels reservations website.
Meanwhile we have our fingers crossed that the flight reservation should be unique and should work out very well if not all my employees will leave a one star review right here with a blast you guys have never seen before
1 February 2026
Unprompted review
Reply from AranGrant
Updated response on February 17, 2026
Dear Gary L,
Thank you for taking the time to share your experience with us.
Please be assured that your comments have already been forwarded to the relevant team, who will take the necessary steps to ensure this does not happen again in the future.
Your input is invaluable in helping us improve our services, and we are grateful for the time you took to let us know.
Once again, thank you for your understanding and for giving us the opportunity to serve you better.
Sincerely Yours,
ARANGRANT Team
=====================================
Initial response on February 03, 2026
Dear Gary L,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
Mel provided excellent service. …
Mel worked hard to find me a LHR to Mel flight. A competitor had found a better timed flight which he was also able to source, when this meant a return from Sydney he was able to source a virgin flight from Mel to Sydney (which a competitor was unable to do) I was very happy with service provided by Mel and would use arrangrant again.
31 January 2026
Unprompted review
Reply from AranGrant
Dear helen,
We truly appreciate you taking the time to share your experience with us.
It’s wonderful to hear that Mel worked diligently to find the best options for your journey, and that they were able to match the competitor’s timing while also securing the Virgin flight from Melbourne to Sydney.
We’re delighted that this extra effort made a difference for you and that you were happy with the service provided. Your recognition means a lot to our team, and we’re thrilled to know you would choose Arangrant again for future travel.
Thank you once again for your trust and kind words. We look forward to assisting you with your upcoming trips and ensuring every journey is smooth and enjoyable.
Sincerely Yours,
ARANGRANT Team
Reply from AranGrant
Updated response on January 13, 2026
Dear Tiger Lilly,
Thank you for taking the time to share your experience with us.
We truly want to help with your case, but since the required information has not yet been provided, we are limited in the possibility to further address your concern.
Please know that we remain available to assist you should you decide to reach out to us.
Sincerely Yours,
ARANGRANT Team
===================================
Initial response on January 30, 2026
Dear Tiger Lilly,
Thank you for sharing your feedback. We are sorry to hear about your experience and would like to address your concerns promptly.
Unfortunately, we were unable to locate your booking details based on the information provided in your review. To assist you further, could you please reach out to us directly at claims@arangrant.com with your order number and any additional details regarding your issue?
We appreciate your cooperation.
Sincerely Yours,
ARANGRANT Team
This service was prompt and efficient
This service was prompt and efficient. It delivered exactly what was promised with a minimum of fuss. I highly recommend this service .
11 January 2026
Unprompted review
Reply from AranGrant
Dear Steven Williams,
We sincerely appreciate your kind words and your 5‑star rating.
It’s wonderful to hear that you found our service prompt, efficient, and true to its promise. Delivering a smooth, hassle‑free experience is always our goal, and we’re delighted that we could meet your expectations.
Thank you for recommending us—we look forward to serving you again soon.
Sincerely Yours,
ARANGRANT Team
Customer service is very good
Customer service is very good. They were able to find very good prices, and above all they were very prompt.
26 January 2026
Unprompted review
Reply from AranGrant
Dear Shamsur Rahman,
Thank you so much for sharing your positive experience with us.
We’re delighted to hear that our customer service team was able to assist you promptly and help you find great prices. Your kind words mean a lot to us, and we’re thrilled that we could meet your expectations.
Providing excellent service and value is always our priority, and feedback like yours encourages us to keep raising the bar.
We truly appreciate your trust and look forward to serving you again in the future.
Sincerely Yours,
ARANGRANT Team
AranGrant $50. hotel voucher
I booked two flights with AranGrant. One for $3,000.and the other for $5,000. US$. I was very happy with the price and the service.
An e-mail confirmation for each flight promptly arrived along with a $50. voucher toward a hotel stay.
The voucher says it can only be used over the phone with AranGrant.
I made 4 calls to AranGrant, each person was polite, but said the hotel reservation must be made on their web site.
There is no place on the web site to enter the voucher number, so I paid full price for the hotel.
Three days later, I spoke with Audrey at ArantGrant and asked for help to use a hotel voucher. An hour and a half hour later she sent an e-mail with a link to book the hotel, but, once again, no spot to enter the $50 voucher.
Today, I received a call from AranGrant's Customer Experience Team. We set up an appointment for a 12 o'clock call, to help with their $50. voucher. It's now 5pm. ... No call.
Michael from Arangrant called 1/31/2026. Said he could help. After 15 minutes on the phone, said he could not help with their 3 vouchers, and he would have someone else call me to help.
23 January 2026
Unprompted review
Reply from AranGrant
Updated response on February 06, 2026
Dear Charles L.,
Thank you for taking the time to share your feedback with us.
We are glad to know that our sales agent was able to assist you in applying the hotel voucher to your booking. We are glad to know that everything went well.
Once again, we sincerely thank you for your patience and for bringing this to our attention. Your feedback helps us continue improving our service, and we look forward to assisting you again in the future.
Thank you once again for giving us the opportunity to assist you.
Sincerely Yours,
ARANGRANT Team
====================================
Initial response on January 28, 2026
Dear Charles L.,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
Have used 3x and saved up to 50%
Have used 3x and saved up to 50%. Great for last minute.
23 January 2026
Unprompted review
Reply from AranGrant
Dear Carl Stanton,
Thank you for your wonderful 5‑star feedback! We’re thrilled to know you’ve used our service multiple times and saved up to 50%.
It’s great to hear we’ve been able to help with your last‑minute travel needs and deliver real value each time.
We truly appreciate your trust and look forward to assisting you again on future trips.
Sincerely Yours,
ARANGRANT Team
Company does not take responsibility for their errors
The agent mispelled our names when booking the tickets, although we had provided the correct information in writing. As a result of the error, the tickets had to be cancelled and if rebooked would have cost us an extra $3600.00. People make mistakes but the company took no responsibility for their error. That's why I'll never deal with AranGrant again.
21 January 2026
Unprompted review
Reply from AranGrant
Updated response on February 11, 2026
Dear Vivien Wilson,
Thank you for taking the time to share your experience with us.
After reviewing the records, we can confirm that the names on your booking were entered exactly as provided during the checkout process. Our relevant team has also verified that no system-related issues were detected in this case.
We understand how frustrating this situation may have been, and we want you to know that we are always here to assist you. While you may not have agreed with the options presented by our service team, please be assured that they acted in alignment with our established process and with the goal of providing the best possible support for our customers.
Your feedback is invaluable to us, as it helps us continue improving our services and communication.
Thank you again for your time, patience, and understanding.
Sincerely Yours,
ARANGRANT Team
===================================
Updated response on January 25, 2026
Dear Vivien Wilson,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
===================================
Initial response on January 22, 2026
Dear Vivien Wilson,
Thank you for sharing your feedback on Trustpilot. We are sorry to hear about your experience and would like to address your concerns promptly.
Unfortunately, we were unable to locate your booking details based on the information provided in your review. To assist you further, could you please reach out to us directly at claims@arangrant.com with your order number and any additional details regarding your issue?
We appreciate your cooperation.
Sincerely Yours,
ARANGRANT Team
Korbin was incredibly responsive
Korbin was incredibly responsive, by email and followup phone calls. He provided very personalized service, attentive to all details. He was knowledgeable and attentive with a perfect demeanor.
On a scale of 1 to 10, Korbin gets a 15!
20 January 2026
Unprompted review
Reply from AranGrant
Dear robert radloff,
Thank you for sharing such kind feedback.
We’re delighted to hear that Korbin's responsiveness, personalized service, and attention to detail made your experience so positive. His knowledge and professional demeanor are qualities we value highly, and it’s wonderful to know they stood out to you.
Your trust means a great deal to us, and we look forward to assisting you again with the same level of care and dedication.
Sincerely Yours,
ARANGRANT Team
First Time Experience
This is our first time working with AranGrant, specifically Patricia, our agent. Typically, we book directly with the airlines and i have been skeptical of using 3rd parties, but our traveling companions discovered AranGrant and asked me to take a look. I read the many reviews as well as the reviews of other similar companies and was impressed enough that I agreed to proceed. Patricia, our agent has been very helpful and available helping us to book our flights to Italy in Business class at what I believe is a very fair price and her follow up to be sure everything is set up properly was appreciated. Additionally, everything was quickly verified with the airline making the transaction seamless. Although the final test will be in the actual flight experience and the ease of handling any situations that may arise, but we are feeling very good thus far with our experience of working with Patricia and AranGrant.
15 January 2026
Unprompted review
Reply from AranGrant
Dear Todd,
Thank you for trusting Arangrant and sharing such thoughtful feedback.
We’re delighted to hear that Patricia made your first experience seamless, from booking your Business Class flights to Italy to verifying everything directly with the airline.
We understand the hesitation that can come with using a third party, so it means a great deal that you placed your confidence in us. Knowing that our agent’s attentiveness and follow‑up gave you peace of mind is exactly what we strive for.
Your satisfaction is our priority, and we look forward to supporting you throughout your journey and in all your future travel plans.
Sincerely Yours,
ARANGRANT Team
Working with Lee M has been wonderful
He is so helpful and hard worker. I will book with him again!
19 January 2026
Unprompted review
Reply from AranGrant
Dear Olga,
Thank you so much for taking the time to leave such a kind 5‑star review.
We’re delighted to hear that Lee M's dedication made such a positive impression. Your trust and satisfaction mean a great deal to us, and we look forward to serving you again soon.
Sincerely Yours,
ARANGRANT Team
Worst site for flights ..what a scam
This is the worst website they are fraud and scam..they advertise one price for flights and then dont book tickets..I have tried 2 different flights from 2 different cities and both times they sent me message that price increased by 2 times..they kept calling me trying to sell different flights for different days..how dare are you..this is such a scam..please be aware of this website and dont get excited of their advertised prices cause u will never get them..but then after 2 days they will advertise same low price for the same flight but if you try to book its the same scenario..what a scam
18 January 2026
Unprompted review
Reply from AranGrant
Dear Erika Frisbie,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We understand how frustrating sudden price increases can be, especially when you’ve agreed on a certain price. The travel industry operates with live inventory, and prices can fluctuate due to various factors.
Please know that prices and availability are subject to change and are not guaranteed until booked and confirmed.
When the price increased, our sales agent promptly reached out to you to discuss the updated fare and explore alternative flight options. We respect your decision not to proceed with the booking and appreciate your understanding.
Should you ever reconsider our services, we will be here to assist you. Your feedback helps us improve, and we value your perspective.
Sincerely Yours,
ARANGRANT Team
Miranda went above and beyond looking…
Miranda went above and beyond looking for a business class ticket for my Europe vacation. It took several days of research, and she was friendly and easy to reach at any time. I ended up buying three tickets. Thank you Miranda
12 January 2026
Unprompted review
Reply from AranGrant
Dear Carol Salvatierra,
Thank you for sharing such wonderful feedback!
We’re delighted to hear that Miranda went above and beyond in finding the right business class tickets for your Europe vacation. Knowing that you purchased three tickets and felt supported throughout the process means the world to us.
We truly appreciate your trust and look forward to assisting you again in the future. Wishing you a smooth journey and memorable travels!
Sincerely Yours,
ARANGRANT Team
Great first experience using this site
I was very skeptical at first because the offer was too good to be true. I had an extremely positive experience. The sales rep that assisted in helping me with the booking was excellent and very professional. He was there to help me with the booking until I received a confirmation. He emailed me several times to make sure all information was accurate. Highly recommend.
18 October 2025
Unprompted review
Reply from AranGrant
Dear Tanya Carinci,
Thank you for taking the time to share your experience with us and for awarding us a 5‑star review. We’re delighted to hear that, despite initial skepticism, your booking process turned out to be extremely positive.
We’re especially pleased to know that our sales representative provided professional, attentive support and ensured every detail was accurate until your confirmation was received. Your kind words highlight the dedication of our team, and we’ll be sure to share your feedback with them.
Your recommendation means a lot to us, and we look forward to assisting you again with future bookings.
Sincerely Yours,
ARANGRANT Team
Arangrant handled my travel arrangements perfectly!
Arangrant handled my travel arrangements very well, especially since I have had a substantial amount of difficulty dealing with the particular airline I flew with. It was nice to get an excellent price, and not have to deal with the details! Thank you especially to Michelle!
27 December 2025
Unprompted review
Reply from AranGrant
Dear James Spark,
Thank you so much for sharing your wonderful feedback with us. We’re delighted to hear that Arangrant was able to make your travel arrangements smooth and stress‑free, especially given the challenges you experienced with the airline.
Securing excellent prices and handling the details on your behalf is exactly what we strive for, and we’re thrilled that Michelle could provide the support you needed. Your kind words mean a great deal to our team, and we truly appreciate your trust in us.
We look forward to assisting you again with future journeys and ensuring each trip is just as seamless.
Sincerely Yours,
ARANGRANT Team
GUIDED ME TO OPTIMAL CHOICES. Lee made sensible suggestions in a…
Lee made sensible suggestions in a timely manner. He was very willing to accommodate all my idiosyncrasies and arranged a perfect flight schedule for me.
6 January 2026
Unprompted review
Reply from AranGrant
Dear Jeffrey Zeiler,
Thank you so much for sharing your wonderful 5‑star feedback with us.
We’re delighted to hear that our agent was able to provide sensible suggestions in a timely manner, accommodate all your preferences, and arrange a flight schedule that suited you perfectly.
Your kind words mean a lot to our team, and we’re thrilled that we could make your travel planning experience smooth and enjoyable. We truly value your trust and look forward to assisting you again with the same care and attention.
Safe travels, and thank you once again for choosing us!
Sincerely Yours,
ARANGRANT Team
I wish i have read these reviews…
I wish i have read these reviews earlier.
From my own experience. I booked three tickets with them for biz class. I had to add infant for one segment of the flight, I was instructed by the representative to flight out first then add infant later. But its comes out to be not the case and they can only purchase a separate seat for my infant (which is not the case from the airline)
Every representatives will tell you different things for same question(request).
No go if you will need to add infant, or change your plan.
No response after two questions. Once they gone for the shift, god bless you.
There is no such 24/7 service. After your coordinator shift is over, you wait for next day, with different answer different rate.
If you already booked, wish you have no need for their assistance
6 January 2026
Unprompted review
Reply from AranGrant
Updated response on February 12, 2026
Dear Kimkim Zhu,
Thank you for taking the time to share your experience with us.
Your insights are invaluable, as they help us identify areas where we can improve and ensure that we continue to provide the highest level of service to our customers.
In response to the concerns you raised, we immediately reached out to the relevant teams and agents involved to review the situation thoroughly. Corrective measures have already been put in place to prevent similar issues from occurring in the future.
Please be assured that your experience has been taken seriously, and your feedback has directly contributed to strengthening our processes.
Thank you once again for your time.
Sincerely Yours,
ARANGRANT Team
====================================
Initial response on January 08, 2026
Dear Kimkim Zhu,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
Use AranGrant if you want premier support for travel
I usually don’t have time to submit reviews but I wanted to take the time to give AranGrant 12/10 for customer support and overall service. They were the absolute BEST!
24 December 2025
Unprompted review
Reply from AranGrant
Dear Tia,
Thank you so much for taking the time to share your experience with us. We know how busy life can be, so it means a great deal that you paused to leave such thoughtful feedback.
Your “12/10” rating and kind words about our customer support and overall service truly made our day. We’re thrilled to know that our team was able to provide you with the BEST experience, and your encouragement motivates us to continue delivering excellence.
We deeply appreciate your trust in our agency and look forward to serving you again in the future.
Sincerely Yours,
ARANGRANT Team
Buyer beware!
Buyer beware - saving a couple bucks is probably not worth it. I selected AranGrant from google flights as their fare was a bit lower than the airline direct - paid thousands for a first class ticket on a high demand holiday - only to not have the basic fare rules associated with this level of service. want a seat assigned - $300+ per ticket, want to change (6+ months in advance), $350 per ticket, BEFORE any change in fare.
2 January 2026
Unprompted review
Reply from AranGrant
Updated response on January 18, 2026
Dear Peter Dube,
Thank you for taking the time to share your feedback with us.
We'd love to help your case however, considering the fact that you didn't return our attempts of communication, we are limited in the possibility to further address your concern.
Please know that we remain available to assist you shall you decide to reach out to us.
Sincerely Yours,
ARANGRANT Team
====================================
Initial response on January 06, 2026
Dear Peter Dube,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
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